HP W2338h - 23" LCD Monitor User Manual page 34

Troubleshooting
Problem
Unable to hear audio from
built-in speakers.
No Plug and Play.
Picture bounces, flickers, or
wave pattern is present in the
picture.
Monitor is always in "Sleep
Mode (Amber LED)."
A–2 Features may vary by model.
Solution (Continued)
Do the following:
■ Ensure the source signal is good by using headphones at the source.
■ Press the Menu button to access the OSD menu. Select Management, and then select
Volume to adjust the volume.
■
Turn up the volume with the front panel volume button.
■ Ensure speaker volume is not muted or too low: Click the Windows Start Button,
Control Panel, and Hardware and Sound. Under Audio Devices and Sound, click
Adjust system volume. Under Main Volume, move the slider up.
In order for the Plug and Play feature of the monitor to work, you need a computer and graphic
card that are compatible with Plug and Play. Check with your computer manufacturer.
Check the monitor's video cable, and make sure that none of the pins are bent.
Make sure that the HP monitor drivers are installed. Refer to "Installing Drivers" in the
Operating the Monitor chapter for more information. HP monitor drivers are also available at:
http://www.hp.com/support
Move electrical devices that may cause electrical interference as far away from the monitor as
possible.
Use the maximum refresh rate that your monitor is capable of at the resolution that you are
using.
The computer power switch should be illuminated — aqua for full power, amber for
sleep mode.
The computer graphic card should be snugly seated in its slot.
Check that the monitor video cable is properly connected to the computer.
Inspect the monitor video cable, and make sure that none of the pins are bent.
Check that your computer is operational: Press the Caps Lock key and observe the Caps Lock
LED found on most keyboards. The LED should either turn on or off after hitting the Caps
Lock key.
User's Guide