Troubleshooting - HP W2338h - 23" LCD Monitor User Manual

TROUBLESHOOTING

Please make these simple checks before calling service. These tips may save you time and money since
charges for receiver installation and adjustments of customer controls are not covered under your
warranty.
Symptoms
"Ghost " or double image
No power
No picture
Good picture but no sound
Good sound but poor colour
Poor picture
Snowy picture and noise
Horizontal dotted line
Television not responding to remote control
Items to Check and Actions to follow
• This may be caused by obstruction to the
antenna due to high rise buildings or hills.
Using a highly directional antenna may improve
the picture.
• Check if the TV's AC power cord is plugged
into the mains socket.
• Unplug the TV, wait for 60 seconds. Then
reinsert plug into the mains socket and turn on
the TV again.
• Check antenna connections at the rear of the
TV to see if it is properly connected to the TV.
• Possible broadcast station trouble.
Try another channel.
• Adjust the contrast and brightness settings.
• Check the Closed Captions control. Some
TEXT modes could block the screen.
• Increase the VOLUME.
• Check if the TV is muted; press the MUTE
button on the remote control.
• For PC operation, if a DVI to HDMI cable
is used, make sure a separate audio cable is
connected between the PC and MFM.
• Adjust the contrast, colour and brightness
settings.
• Poor picture quality may occur when an
activated S-VHS camera or camcorder is
connected to your TV and the other peripheral
at the same time. Switch off one of the
peripherals.
• Check the antenna connection.
• This may be caused by electrical interference
(e.g. hair dryer, nearby neon lights, etc.)
• Turn off the equipment.
• Check whether the batteries are working.
Replace if necessary.
• Clean the remote control sensor lens on the
TV.
• You can still use the buttons at the front of
your TV.
• Select the TV mode to ensure your remote
control is set in the TV mode.
36