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10 Troubleshooting
Problem
Possible cause and solution
No power or
The TV is not connected to the power.
indicator light.
Press . POWER at the side of the TV or on the
remote control.
Ensure that the AC power cord is connected
tightly to the TV power connector and to the
power socket outlet.
Remove the AC power cord from the power
socket outlet, wait 60 seconds and reconnect the
AC power cord.
Connect the TV to a different power socket
outlet.
Error message on
HDCP authentication fail.
the screen with
Ensure that your HDMI cable is certified.
HDMI connection.
Press SOURCE on the remote control to switch
to another source and then switch back to the
HDMI source.
Reset the accessory device and the TV.
Turn on the TV.
Select the HDMI channel.
Turn on the accessory device.
While the TV and the accessory device are
powered on, unplug either end of the HDMI cable
and then reinsert the cable.
No picture or
An incorrect HDMI input jack is connected or an
sound is detected
audio cable is not connected.
from the PC.
Connect a HDMI-DVI cable to the HDMI 1 input
jack on the TV.
Connect an audio cable to the HDMI 1-IN on
the TV.
Press SOURCE on the remote control, and select
the HDMI 1 source.
TV does not
Batteries are installed incorrectly, or low battery
respond to the
power.
remote control.
Ensure the indicator light on the TV blinks when
you press the remote control buttons.
Ensure that you are using the TV remote control.
Ensure that the batteries are inserted correctly
and do not need to be replaced.
Remove the AC power cord from the power
socket outlet, wait 60 seconds and reconnect the
AC power cord.
The picture is
Broadcast video format.
distorted, stretched
Press FORMAT on the remote control to select
out, or has black
the best picture format.
bars on the side
For some accessory devices, the picture format
or top.
must be set in the accessory device.
The picture is
Insecure / incorrect connection.
mostly red and
Ensure all the connections are made according to
green, or the
the color code.
picture misses red
Push the component cables all the way into the
when connected to
YPbPr sockets on the TV.
an accessory device
via component
cables.
No picture or
No picture or sound - ensure you have selected
sound.
the correct channel.
Incomplete channel installation.
If the TV receives channels via an AV connection,
set the TV to the correct source input.
If the TV is connected directly to the wall via a
coaxial connection, perform the auto-installation
again.
No sound on the
Volume level is set to zero - increase the volume.
TV loudspeaker.
Sound is muted - press MUTE on the remote
control.
Audio cable is not connected - for AV connection,
ensure that the Audio L/R cable is connected
as described in Connecting your devices (see
'Connecting your devices' on page 29). If you use
a component cable, ensure that you have not
crossed the red audio cable with the red video
cable.
Audio output setting for the accessory device is
incorrect. For HDMI connections, some accessory
devices have an HDMI audio output setting
that must be turned on for HDMI to HDMI
connections.
Check if [Sound] > [TV Speakers] > [Off] is set
to [On]. No sound will be output when
[TV Speakers] is set to [Off].
Bad picture quality
Standard definition channels are not as clear as
with a coaxial
high definition channels - connect the devices via
connection.
component or HDMI cables.
Cannot control
Confirm that the connected devices are EasyLink
your TV and
compliant and are connected to your TV via
connected devices
an HDMI cable. Not all brands of devices such
with one remote
as Blu-ray Disc players use the same system as
control.
Philips EasyLink. Other brands might not work
with Philips EasyLink.
The brightness of
When in [Home] mode, this TV will automatically
the TV fluctuates
adjust the brightness based on the ambient light.
automatically.
If there is a sudden change in TV brightness, it may
be due to changes in the room lighting conditions
(sunshine / lamps), or an object blocking the light
sensor on the front of the TV. Please ensure the
room lighting is stable and the light sensor is not
blocked.
Downloading an electronic copy
To obtain an electronic copy of this manual :
1
Point your browser to www.philips.com/support
2
Choose your country of location.
3
Enter the model number or a keyword in the " Find your product "
field. Alternatively, you can browse the catalog.
4
Click the description or model.
5
Under Product support, click " User manuals ".
Contact us
If you cannot resolve your problem, refer to the FAQ for this TV at
www.philips.com/support
If the problem remains unresolved, contact the Customer Support
Center in your country.
Warning
•
Do not attempt to repair the TV yourself. This may cause severe injury, irreparable
damage to your TV or void your warranty.
Note
•
Please have available your TV model and serial number before contacting us. These
numbers are available on the back and side of your TV, as well as on the packaging.
EN
31
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