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Before contacting a service centre
The flash does not fire
åFlash off mode has been selected
à Dis-engage flash off mode
åThe camera mode can't use the flash
à Refer to the FLASH instruction (p.32)
Incorrect date and time is displayed
å The date and time have been set incorrectly or the camera has
adopted the default settings
ÃReset the date and time correctly
The camera buttons do not operate
åCamera malfunction
à Remove/re-insert battery and switch the camera on
A card error has occurred while the memory card is in the camera.
åIncorrect memory card format
à Re-format the memory card
The images don't play back
åIncorrect file name (Violation of DCF format)
à Do not change the image file name
Colour of image is different to the original scene
åWhite balance or effect setting is incorrect
à Select appropriate White balance and effect
Images are too bright
åExposure is excessive
à Reset exposure compensation
No image on external monitor
å The external monitor has not been connected properly with
the camera
à Check the connection cables
åThere are incorrect files in the memory card
à Insert a memory card that has correct files
When using the PC's explorer, the [Removable Disk] file does not show
åCable connection is incorrect
à Check the connection
åThe camera is off
à Turn the camera on
å The operating system is not Windows 2000, XP, Vista / Mac OS
10.3. Alternatively the PC does not support USB
à Install Windows 2000, XP, Vista / Mac OS 10.3 to PC that sup-
ports USB
A part of the LCD screen does not occasionally turn on or a spot appears.
å Although the LCD screen is manufactured with high precision
technology, the precision pixels are not occasionally lighted or the
red, white and blue spots appear.
→ This phenomenon does not affect the quality of the recorded im-
age and it is not a malfunction.
A vertical line appears on the LCD screen when taking a picture of
a bright object.
å If a subject is exposing bright lights, a gray, black, red or purple
vertical line may appear.
→ This is a phenomenon called smear and it does not affect the
quality of the recorded image. This is not a malfunction.
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