Lenovo 3012-2KU - IdeaCentre C300 - Desktop PC Safety And Warranty Manual page 30

may require some technical skill and tools. Installation of Self-service CRUs
is your responsibility. You may request that a Service Provider install Optional-
service CRUs under one of the other types of warranty service designated for your
product. An optional service offering may be available for purchase from Lenovo
to have Lenovo install Self-service CRUs for you. You may find a list of CRUs and
their designation in the publication that ships with your product or at www.lenovo.
com/CRUs. The requirement to return a defective CRU, if any, will be specified in
the materials shipped with a replacement CRU. When return is required: 1) return
instructions, a prepaid return shipping label, and a container will be included with
the replacement CRU; and 2) you may be charged for the replacement CRU if your
Service Provider does not receive the defective CRU within thirty (30) days of your
receipt of the replacement.
2. On-site Service
Under On-Site Service, your Service Provider will either repair or exchange the
product at your location. You must provide a suitable working area to allow
disassembly and reassembly of the Lenovo product. For some products, certain
repairs may require your Service Provider to send the product to a designated
service center.
3. Courier or Depot Service
Under Courier or Depot Service, your product will be repaired or exchanged at a
designated service center, with shipping arranged by your Service Provider. You are
responsible for disconnecting the product. A shipping container will be provided
to you for you to return your product to a designated service center. A courier will
pick up your product and deliver it to the designated service center. Following its
repair or exchange, the service center will arrange the return delivery of the product
to you.
4. Customer Carry-In or Mail-In Service
Under Customer Carry-In or Mail-In Service, your product will be repaired or
exchanged at a designated service center, with delivery or shipping arranged by
you. You are responsible to deliver or mail, as your Service Provider specifies,
(prepaid by you unless specified otherwise) the product, suitably packaged to a
designated location. After the product has been repaired or exchanged, it will be
made available for your collection. Failure to collect the product may result in your
Service Provider disposing of the product as it sees fit. For Mail-in Service, the
product will be returned to you at Lenovo's expense, unless your Service Provider
specifies otherwise.
5. Product Exchange Service
Under Product Exchange Service, Lenovo will ship a replacement product to your
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