Troubleshooting - VTech Click Box - Xtreme Power User Manual

TROUBLESHOOTING

Go through this section if you experience difficulty in operating
Click Box
Problem
Program stops
working or Display
on Click Box
LCD does not turn
on.
Cannot connect to
PC.
If you have a problem that cannot be solved by using this manual,
we encourage you to visit us online or contact our Consumer
Services Department with any problems and/or suggestions that
you might have. A support representative will be happy to assist
you.
Before requesting support, please be ready to provide or include
the information below:
• The name of your product or model number (the model number
is typically located on the back or bottom of your product).
• The specific problem you are experiencing.
• The actions you took right before the problem occurred.
Internet: www.vtechkids.com
Phone: 1-800-521-2010 in the U.S., or 1-877-352-8697 in Canada.
20
™
.
Solution
Press the Reset Button with a blunt point.
If this does not solve the problem, please
™
continue the following steps:
•
•
•
Check the connections on the USB
connecter between the device and the PC
and review the appropriate connection
procedure in this manual.
Interrupt the
removing the batteries.
Let the device sit for a few minutes
without batteries, then replace the
batteries.
If the unit still does not work, replace
the batteries with an entire set of new
batteries.
power supply by