Whirlpool WFW94HEXR Use And Care Manual page 19

First try the solutions suggested here or visit our website at www.whirlpool.com/help
If you experience
Washer not performing as expected (cont.)
Washer not draining/ Empty pockets and use garment bags
spinning, loads are for small items.
still wet
Door locked at end of
wash cycle.
Door will not unlock
Incorrect or wrong Check for proper water supply.
wash or rinse
temperatures
Washing many loads.
Warm* selection not
available
FanFresh option not
™
selectable
Desired setting or
option does not light
for assistance and to possibly avoid a service call.
Possible causes
Drain hose extends into standpipe
farther than 4.5" (114 mm).
The drain hose is clogged, or the
end of the drain hose more than
96" (2.4 m) above the floor.
The drain hose fits too tightly
in the standpipe, or is it taped
to the standpipe.
Using cycles with a lower spin speed.
Washer not loaded as recommended.
The load may be out of balance.
Not using HE detergent or using too
much HE detergent.
The drum has clothing stuck between
spin basket and outer tub.
Water remaining in washer after cycle.
Door locks when cycle has started.
Not all settings and options are
available for all cycles.
Spin speed set to No Spin.
For best performance, not all
settings are available with each cycle,
and some options cannot be used
together.
Small items may have been caught in pump.
Check drain hose for proper installation. Use drain hose form
and securely attach to drainpipe or tub. Do not tape over drain
opening.
Lower drain hose if the end is higher than 96" (2.4 m) above the
floor. Remove any clogs from drain hose. See "Installation
Requirements."
The drain hose should be loose yet fit securely. Do not seal the
drain hose with tape. The hose needs an air gap. See Secure the
Drain Hose."
Cycles with lower spin speeds remove less water than cycles
with high spin speeds. Use the recommended cycle/speed spin
for your garment.
A tightly packed or unbalanced load may not allow the washer
to spin correctly, leaving the load wetter than normal. See "Cycle
Guide" for load size recommendation for each cycle.
Avoid washing single items. Balance a single item such as a rug
or jeans jacket with a few extra items.
Use only HE detergent. Suds from regular detergent or using too
much detergent can slow or stop draining or spinning. Always
measure and follow manufacturer's directions for your load.
To remove extra suds, Select
detergent.
Rotate drum by hand to check for any binding of the spin
basket and outer tub. Move open end drum up and down while
holding outer tub steady and check for looseness (more than
1/4" (6.35 mm) of movement).
Select RINSE/DRAIN & SPIN to remove any water remaining in
the washer. The washer door will unlock at the end of the drain.
If the "Add A Garment" light is lit, press START/PAUSE once.
The door will unlock.
Make sure hot and cold inlet hoses are not reversed.
Both hoses must be attached to both washer and faucet, and
have both hot and cold water flowing to inlet valve.
Check that inlet valve screens are not clogged.
Remove any kinks in hoses.
Your hot water tank may not have enough hot water to keep up
with the number of hot or warm washes. This is normal.
See the "Cycle Guide" for the available settings and options for
each cycle.
FanFresh option is not available if No Spin is selected.
™
See the "Cycle Guide" for the available settings and options for
each cycle.
Solution
RINSE/DRAIN & SPIN. Do not add
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