Basic Call Center Capabilities; Voice Resource Utilization - Cisco UC540W-BRI-K9 Reference Manual

Table 6.
Configuration
8-user system
16-user system
24-user system
32-user system
Sessions to voicemail and automated attendant
Internet Message Access Protocol (IMAP) sessions
* 32 hours of voicemail storage is available by default across all user configurations. Any combination of personal mailboxes and
general delivery mailboxes can be used.
** There are 20 simultaneous sessions available between IMAP Client and IMAP server. If all 20 sessions are used up, the
remaining session requests will be rejected by the IMAP server. IMAP clients will automatically attempt to establish session with the
server once some of the server ports are freed up. This does not limit the number of IMAP clients to 20.

Basic Call Center Capabilities

The Cisco UC 540 supports basic automatic call distribution (BACD) that can help answer outside calls with
greetings and menus and allow callers to select the appropriate departments. BACD also provides managed call
queues for calls that are waiting to be answered. Table 7 lists the BACD capabilities of the UC 540.
Table 7.
Feature
Hunt groups associated with a BACD
Calls allowed in each call queue
Agents (members) for each hunt group
Statistics accumulated for all BACD groups
Hunt groups used with automated attendant
In addition to BACD, the Cisco UC 540 integrates with Cisco Unified Contact Center Express (UCCX). UCCX works
with up to a maximum of 12 users (agents and supervisor combined) on the UC 540.

Voice Resource Utilization

The Cisco UC 540 includes four digital signal processors (DSPs) that enable digitized voice processing on the
platform. The DSP resources available on the platform are used for various unified communications features, namely
support of analog and digital VICs, prescheduled or ad hoc voice conference calls, and translation of digitized voice
from a less complex codec (such as g711) to a more complex codec (such as g729)—typically used for deployments
that use IP trunking (SIP or H.323) for PSTN access or multisite interconnection.
Each DSP can support 16 g711 channels or 8 g729 channels. This enables a total of 64 g711 channels on the Cisco
UC 540. Table 8 indicates the DSP resource utilization based on the feature. Tables 9 and 10 show a few
deployment scenarios based on the combination of these features.
© 2009 Cisco Systems, Inc. All rights reserved. This document is Cisco Public Information.
Voice Messaging Licensing for the Cisco UC 540
Cisco UC 540 BACD Capabilities
Voice Messaging Licenses
16 mailboxes*
24 mailboxes*
40 mailboxes*
48 mailboxes*
6
20**
Number
10
30
20
168 hours
3
Reference Guide
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