Page 1 ProLiant 6400R Maintenance and Service Guide Third Edition (April 2000) Part Number 401054-003 Spare Part Number 101978-003 Compaq Computer Corporation...
Page 2 PARTICULAR PURPOSE, GOOD TITLE AND AGAINST INFRINGEMENT. This publication contains information protected by copyright. No part of this publication may be photocopied or reproduced in any form without prior written consent from Compaq Computer Corporation. © 2000 Compaq Computer Corporation.
Page 3: Table Of Contents
Contents About This Guide Symbols in Text......................vii Symbols on Equipment.....................viii Compaq Technician Notes ..................ix Where to Go for Additional Help ................ix Integrated Management Display................x Telephone Numbers ..................... x Chapter 1 Illustrated Parts Catalog Mechanical Parts Exploded View................1-2 Mechanical Spare Parts List ..................1-3...
Page 4 1700 – 1799, Hard Drive Test Error Codes.............3-28 1900 – 1999, Tape Drive Test Error Codes.............3-29 6000 – 6099, Compaq NIC Boards Test Error Codes ........3-29 6500 – 6599, SCSI Hard Drive Test Error Codes ...........3-30 6600 – 6699, SCSI/IDE CD-ROM Drive Test Error Codes......3-30 6700 –...
Page 5 ROMPaq Error Recovery Options................3-62 ROMPaq Disaster Recovery ................3-62 Redundant ROM Image Recovery ..............3-63 Compaq Insight Manager ..................3-64 Features ......................3-64 Compaq Insight Management Software Architecture ........3-65 Chapter 4 Connectors, Switches, and LED Indicators Connectors........................4-1 Rear Panel Connectors ..................4-1 System Board Connectors .................4-3 Peripheral Board Connectors................4-4...
Page 7: About This Guide
About This Guide This maintenance and service guide is a troubleshooting guide that can be used for reference when servicing Compaq ProLiant 6400R servers. WARNING: To reduce the risk of personal injury from electrical shock and hazardous energy levels, only authorized service technicians should attempt to repair this equipment. Improper repairs could create conditions that are hazardous.
Page 8: Symbols On Equipment
Compaq ProLiant 6400R Maintenance and Service Guide Symbols on Equipment These symbols may be located on equipment in areas where hazardous conditions may exist. This symbol in conjunction with any of the following symbols indicates the presence of a potential hazard.
Page 9: Compaq Technician Notes
About This Guide ix Compaq Technician Notes WARNING: Only authorized technicians trained by Compaq should attempt to repair this equipment. All troubleshooting and repair procedures are detailed to allow only subassembly/module level repair. Because of the complexity of the individual boards and subassemblies, no one should attempt to make repairs at the component level or to make modifications to any printed wiring board.
Page 10: Integrated Management Display
For the name of your nearest Compaq authorized reseller: In the United States, call 1-800-345-1518 In Canada, call 1-800-263-5868 For Compaq technical support: In the United States and Canada, call 1-800-386-2172 For Compaq technical support phone numbers outside the United States and Canada, visit the Compaq website: http://www.compaq.com...
Page 11: Illustrated Parts Catalog
Chapter Illustrated Parts Catalog This chapter provides the illustrated parts and a spare parts list for Compaq ProLiant™ 6400R servers. See Tables 1-1 and 1-2 for the names of referenced spare parts.
Page 12: Mechanical Parts Exploded View
1-2 Compaq ProLiant 6400R Maintenance and Service Guide Mechanical Parts Exploded View Figure 1-1. Exploded view of the Compaq ProLiant 6400R server mechanical parts...
Page 13: Mechanical Spare Parts List
Illustrated Parts Catalog 1-3 Mechanical Spare Parts List Table 1-1 Mechanical Spare Parts List Description Spares Part # CHASSIS Chassis with Ultra2 drive cage 176668-001 Top access panel 101922-001 PCI Hot Plug basket insulator 387886-001 MISCELLANEOUS Miscellaneous hardware kit 122634-001 a) Front bezel b) Side access panel...
Page 14: System Components Exploded View
1-4 Compaq ProLiant 6400R Maintenance and Service Guide System Components Exploded View 8a 9a 8b 9b 8c 9c 10a10b Figure 1-2. Exploded view of the Compaq ProLiant 6400R server system components...
Page 15: System Components Spare Parts List
Illustrated Parts Catalog 1-5 System Components Spare Parts List Table 1-2 System Components Spare Parts List Description Spares Part # CHASSIS Chassis 176668-001 ASSEMBLIES Hot-plug dual redundant CPU fan #3 and #4 101931-001 Hot-plug I/O fan (2 per system) #1 and #2 101933-001 External rear hot-plug redundant system fan assemblies #5 and #6 158608-001...
Page 16: Ultra2 Scsi Simplex Board
1-6 Compaq ProLiant 6400R Maintenance and Service Guide Table 1-2 System Components Spare Parts List continued Description Spares Part # BOARDS Memory board 328703-001 Peripheral board 328844-001 Ultra2 SCSI simplex board 387090-001 Power backplane board with tray 101973-001 CD-ROM drive adapter board...
Page 17 101978-001 Illustrated parts map * 101977-002 OPTIONS Power supply blank cover * 122641-001 * Not shown ** For earlier 500-MHz models of the ProLiant 6400R server with a single rear CPU fan, instead of the external rear system fan assembly...
Page 18: Removal And Replacement Procedures
Removal and Replacement Procedures This chapter provides subassembly and module-level removal and replacement procedures for Compaq ProLiant 6400R servers, and unless otherwise specified, the procedures apply to ProLiant 6400R servers containing 500- or 550-MHz processors. After completing all necessary removal and replacement procedures, run the Diagnostics program to verify that all components operate properly.
Page 19: Symbols On Equipment
2-2 Compaq ProLiant 6400R Maintenance and Service Guide Always place drives, printed circuit boards (PCB) assembly-side down. Use conductive field service tools. Symbols on Equipment These symbols may be located on equipment in areas where hazardous conditions may exist. This symbol in conjunction with any of the following symbols indicates the presence of a potential hazard.
Page 20: Preparation Procedures
Powering Down the Server System power in the ProLiant 6400R Server does not completely shut off with the front panel Power On/Standby switch. The two positions of the switch function as On and Standby, rather than On and Off.
Page 21: Server Warnings And Precautions
CAUTION: The ProLiant 6400R server must always be operated with the system unit cover on. Proper cooling will not be achieved if the system unit cover is removed.
Page 22: Top Access Panel
Removal and Replacement Procedures 2-5 Top Access Panel The standard shipment of a ProLiant 6400R server is in a standard in a rack-mount configuration. Remove the top access panel to service the internal components. WARNING: To reduce the risk of personal injury from hot surfaces, allow the internal system components to cool before touching them.
Page 23: Power On/Standby Switch
2-6 Compaq ProLiant 6400R Maintenance and Service Guide Power On/Standby Switch To remove the Power On/Standby switch and cable assembly, 1. Perform the preparation procedures. See “Preparation Procedures” earlier in this chapter. 2. Remove the top access panel. See “Top Access Panel” earlier in this chapter.
Page 24 Removal and Replacement Procedures 2-7 Figure 2-3. Removing the Power On/Standby switch Reverse steps 1 through 5 to replace the Power On/Standby switch.
Page 25: Front Bezel
2-8 Compaq ProLiant 6400R Maintenance and Service Guide Front Bezel To remove the front bezel, 1. Perform the preparation procedures. See “Preparation Procedures” earlier in this chapter. 2. Remove the Power On/Standby switch. See “Power On/Standby Switch” earlier in the chapter.
Page 26: Hot-Plug Fans
Removal and Replacement Procedures 2-9 Hot-Plug Fans ProLiant 6400R servers ship with six, redundant hot-plug fans. All of the fans are redundant. Figure 2-5 and Table 2-1 show the hot-plug fan locations and their descriptions. CAUTION: Leave failed or failing fans connected to the system until they can be replaced.
Page 27: I/O Hot-Plug Fans
2-10 Compaq ProLiant 6400R Maintenance and Service Guide I/O Hot-Plug Fans CAUTION: If you must remove a fan while the server is powered up, you have 5 minutes to change it before server shutdown (Windows NT, UNIX, and Novell NetWare). Removal of both fans will cause overheating and subsequent server shutdown.
Page 28: Hot-Plug Dual Redundant Cpu Fan Assembly
Removal and Replacement Procedures 2-11 Hot-Plug Dual Redundant CPU Fan Assembly CAUTION: If you must remove the hot-plug dual redundant CPU fan assembly while the server is powered up, you have 5 minutes to change it before shutdown (Windows NT, UNIX, and Novell NetWare).
Page 29: External Rear Hot-Plug Redundant System Fan Assembly
2-12 Compaq ProLiant 6400R Maintenance and Service Guide External Rear Hot-Plug Redundant System Fan Assembly IMPORTANT: It is not necessary to turn off the server to replace hot-plug devices such as power supplies, fans, or PCI Hot Plug boards. NOTE: If the fan LED indicator is amber, the fan has failed. If the LED indicator is green, the fan is working properly.
Page 30: Media Storage
Media Storage ProLiant 6400R Servers can be configured with four Ultra2 1-inch hot-plug hard drives. Drives can be of any storage capacity but must be mounted on Compaq hot-plug drive trays. Other standard devices include Preinstalled 3.5-inch 1.44-MB diskette drive Preinstalled 24X or higher low-profile CD-ROM drive Figure 2-9.
Page 31: Hot-Plug Hard Drives
2-14 Compaq ProLiant 6400R Maintenance and Service Guide Hot-Plug Hard Drives CAUTION: Never turn a ProLiant 6400R storage system off while the server controlling it is powered on. Doing so will cause the SMART Controller in the server to turn on the amber Drive Failure LED icon.
Page 32 Removal and Replacement Procedures 2-15 To remove a hot-plug hard drive, 1. Press in on the port-colored release tab 2. Open the locking release lever that secures the hard drive in the drive bay. 3. Pull the hard drive from the drive cage Figure 2-10.
Page 33: Ultra2 Scsi Simplex Board
2-16 Compaq ProLiant 6400R Maintenance and Service Guide Ultra2 SCSI Simplex Board To remove the Ultra2 SCSI simplex board, 1. Perform the preparation procedures. See “Preparation Procedures” earlier in this chapter. 2. Disconnect the SCSI and power cables from the simplex board 3.
Page 34: Removable Media Assembly
Removal and Replacement Procedures 2-17 Removable Media Assembly The removable media assembly holds two removable media devices, including a 24X or higher low-profile CD-ROM drive and a 1.44-MB diskette drive. To remove the removable media assembly, 1. Perform the preparation procedures. See “Preparation Procedures” earlier in this chapter. 2.
Page 35 2-18 Compaq ProLiant 6400R Maintenance and Service Guide 1.44-MB Diskette Drive ProLiant 6400R Servers ship with a standard 1.44-MB diskette drive. The drive may be removed in one of two ways, with the removable media assembly still secured to the server or by removal of the removable media assembly.
Page 36 Removal and Replacement Procedures 2-19 24X or Higher Low-Profile CD-ROM Drive Adapter Board The 24X or higher low-profile CD-ROM drive adapter board may be removed with the removable media assembly still secured to the server or by removal of the removable media assembly.
Page 37: X Or Higher Low-Profile Cd-Rom Drive
2-20 Compaq ProLiant 6400R Maintenance and Service Guide 24X or Higher Low-Profile CD-ROM Drive ProLiant 6400R Servers ship with a 24X or higher low-profile CD-ROM drive. The drive may be removed with the removable media assembly still secured to the server or by removal of the removable media assembly.
Page 38: Cable Folding And Routing Diagrams
Removal and Replacement Procedures 2-21 5. Unplug the CD-ROM drive from the adapter board Figure 2-16. Removing the CD-ROM drive from the adapter board Reverse steps 1 through 5 to replace the 24X or higher low-profile CD-ROM drive. Cable Folding and Routing Diagrams Figure 2-17 through Figure 2-21 show the recommended cabling layout for the 24X or higher low-profile CD-ROM drive, 1.44-MB diskette drive, external fan, and power supply.
Page 39: Diskette Drive Cable
2-22 Compaq ProLiant 6400R Maintenance and Service Guide Diskette Drive Cable Figure 2-18. Folding and routing diagram of the diskette drive cable with the diskette drive signal extension cable External Fan Cable Figure 2-19. Folding and routing diagram of the external fan cable NOTE: The fan cable folding and routing diagram is identical for the external rear hot-plug redundant CPU fan or the external rear hot-plug redundant system fan assembly.
Page 40: Power Supply Cable
Removal and Replacement Procedures 2-23 Power Supply Cable Figure 2-20. Folding and routing diagram of the power supply cable...
Page 41: Power Supply Signal Cable
2-24 Compaq ProLiant 6400R Maintenance and Service Guide Power Supply Signal Cable Figure 2-21. Power supply signal cables Table 2-3 Power Supply Cables Item Description 10-position cable 12-position cable Miscellaneous cable...
Page 42: Hot-Plug Power Supply
Removal and Replacement Procedures 2-25 Hot-Plug Power Supply WARNING: To reduce the risk of electric shock or damage to the equipment, I Unplug the power cord before removing the power supply from the server. I Install the power supply before connecting the power cord to the power supply. CAUTION: If one of the power supplies is removed, it must either be replaced by another power supply, or a blank bezel should be inserted immediately to allow proper airflow.
Page 43: Processors, Processor Terminator Modules, And Processor Power Modules
2-26 Compaq ProLiant 6400R Maintenance and Service Guide Processors, Processor Terminator Modules, and Processor Power Modules ProLiant 6400R servers contain at least one processor, one Processor Power Module (PPM), and three processor terminator modules. ProLiant 6400R servers can support a maximum of four processors and corresponding PPMs.
Page 44: Processor
NOTE: This notice applies to servers with Pentium III Xeon processors running equal to or greater than 550 MHz that will be installed in 7000 series racks. Compaq servers based on other processor technologies, including Pentium III, do not require any rack changes.
Page 45: Processor Power Module
2-28 Compaq ProLiant 6400R Maintenance and Service Guide Processor Power Module ProLiant 6400R Servers support both PPMs and redundant PPMs (RPPMs). The PPM is removed for access to the system board, for replacement, or for upgrade. To remove the PPM from the system board, 1.
Page 46: Processor Terminator Module
Removal and Replacement Procedures 2-29 Processor Terminator Module IMPORTANT: If you remove a processor, the processor terminator module must be reinstalled before powering up the server. Failure to have either a processor or processor terminator module installed results in an interlock fault condition that prevents the server from powering up. To remove a processor terminator module, 1.
Page 47: Peripheral Board
2-30 Compaq ProLiant 6400R Maintenance and Service Guide Peripheral Board The peripheral board is removed for access the system board or for replacement. See “PCI Hot Plug Expansion Boards” for the slot location later in this chapter. To remove the peripheral board, 1.
Page 48: Memory
Removal and Replacement Procedures 2-31 Memory The standard shipment of ProLiant 6400R servers have either 256 K or 1 GB of memory (four 64-MB or 256-MB DIMMs in bank 1). Memory is expandable to 4-GB (16x256-MB DIMMs). Four memory banks of four DIMMs are supported. ProLiant 6400R Servers support 60 ns or faster (ships with 50 ns), and 32-, 64-, 128-, or 256-MB error checking and correcting, EDO or 4-K or 8-K refreshed DIMMs.
Page 49: Address Bit Permuting
4x256 MB 4x256 MB Address Bit Permuting ProLiant 6400R servers offer enhanced memory performance depending on memory configurations. NOTE: All banks must contain four ECC, EDO DIMMs of the same size, speed, and manufacturer. Address Bit Permuting (ABP) is an option that distributes memory addresses across two or four banks of memory.
Page 50: Memory Board
Removal and Replacement Procedures 2-33 Memory Board The memory board is removed for replacement, for access to the system board, or for DIMM installations. To remove the memory board: 1. Perform the preparation procedures. See “Preparation Procedures” earlier in this chapter. 2.
Page 51: Dual Inline Memory Modules
DIMMs are removed for replacement, for replacement of the memory expansion board, or for upgrading memory. CAUTION: Use only Compaq DIMMs. DIMMs from other sources may adversely affect data integrity. The Power-On Self-Test (POST) will warn of nonsupported DIMMs. To remove a DIMM, 1.
Page 52: Pci Hot Plug Expansion Boards
Removal and Replacement Procedures 2-35 PCI Hot Plug Expansion Boards Use either the PCI Hot Plug Button on the server or your operating system PCI Hot Plug utility to control the PCI Hot Plug slots. The PCI Hot Plug Button and the PCI Hot Plug utility enable you to power on or off a PCI Hot Plug slot.
Page 53 2-36 Compaq ProLiant 6400R Maintenance and Service Guide WARNING: A risk of injury or damage to the equipment exists from hazardous energy. The hot-plug access door provides access to hazardous energy circuits. The door should remain locked during the normal operation or the server should be installed in a controlled location where only qualified personnel have access to the server.
Page 54 Removal and Replacement Procedures 2-37 3. If the PCI Hot Plug LED is not green, power down the slot by pressing the slot PCI Hot Plug button or using the PCI Hot Plug utility. PCI Hot Plug Button Amber Green Figure 2-33.
Page 55 2-38 Compaq ProLiant 6400R Maintenance and Service Guide 5. Press the top of the appropriate expansion board slot release lever 6. Rotate the lever toward the rear of the expansion board slot 7. Holding the board at each end, carefully rock it back and forth until the connectors pull free from the slot.
Page 56: Pci Hot Plug Basket Insulator
Removal and Replacement Procedures 2-39 PCI Hot Plug Basket Insulator WARNING: To reduce the risk of personal injury from hot surfaces, allow the internal system components to cool before touching them. To remove the PCI Hot Plug basket insulator, 1. Perform the preparation procedures. See “Preparation Procedures” earlier in this chapter. 2.
Page 57: Pci Hot Plug Switch/Led Board And Cable
2-40 Compaq ProLiant 6400R Maintenance and Service Guide PCI Hot Plug Switch/LED Board and Cable To remove the PCI Hot Plug switch, LED board and cable, 1. Perform the preparation procedures. See “Preparation Procedures” earlier in this chapter. 2. Remove the top access panel. See “Top Access Panel” earlier in this chapter.
Page 58 Removal and Replacement Procedures 2-41 6. Remove all PCI expansion boards. See “PCI Hot Plug Expansion Boards” earlier in this chapter. 7. Remove the PCI Hot Plug basket insulator. See “PCI Hot Plug Basket Insulator” earlier in this chapter. 8. Remove the memory board. See “Memory Board” in the section entitled “Memory” earlier in this chapter.
Page 59 2-42 Compaq ProLiant 6400R Maintenance and Service Guide 12. Remove the primary power supply cable and the redundant power supply cable from the two rear power outlets. Cut the plastic tie wrap securing the cable if there is one. NOTE: The redundant power supply cable has been removed from figure 2-38.
Page 60 Removal and Replacement Procedures 2-43 15. Unplug the two AC power cords from the power backplane board. Figure 2-40. Unplugging the two AC power cords from the power backplane board 16. Disconnect all the remaining cables from the power backplane board assembly. 17.
Page 61: Side Access Panel
2-44 Compaq ProLiant 6400R Maintenance and Service Guide Side Access Panel To remove the side access panel, 1. Perform the preparation procedures. See “Preparation Procedures” earlier in this chapter. 2. Remove all processors, RPPMs, and terminator modules. See “Processors, Processor Terminator Modules, and Processor Power Modules”...
Page 62: Ac Power Cord And Plug Assembly
Removal and Replacement Procedures 2-45 7. Remove the side access panel. See “Side Access Panel” earlier in this chapter. 8. Loosen the three thumbscrews securing the system board and tray to the chassis 9. Pull the system board and tray approximately ½ inch toward the front of the chassis, and slide it out through the side access panel Figure 2-43.
Page 63 2-46 Compaq ProLiant 6400R Maintenance and Service Guide 4. Loosen the captive thumbscrew 5. Rotate the PCI card guide into the up position, and then swivel it away from the chassis Figure 2-44. Rotating the PCI card guide into the up position 6.
Page 64 Removal and Replacement Procedures 2-47 14. Loosen the four thumbscrews securing the AC power cord brackets Figure 2-45. Removing the AC power cord brackets 15. Unplug the two AC power cords from the power backplane board Figure 2-46. Unplugging the two AC power cords from the power backplane board 16.
Page 65 2-48 Compaq ProLiant 6400R Maintenance and Service Guide 17. Remove the T-15 green ground wire screw from the plug assembly , and lift the cover up and away from the plug assembly. Figure 2-47. Removing the T-15 green ground wire screw from the plug assembly 18.
Page 66: Replacement Battery
I Do not disassemble, crush, puncture, or dispose of the battery in fire or water. Do not short the external contacts. I Replace the battery only with the Compaq spare designated for this product. CAUTION: Batteries, battery packs, and accumulators should not be discarded with general household waste.
Page 67 Figure 2-50. Installing the replacement battery 6. Place the sticker included with your battery kit on the back of your server above the power connector. 7. Run the Compaq System Configuration Utility to reconfigure the system. See Chapter 3, “Diagnostics and Troubleshooting,” for more information.
Page 68: Diagnostics And Troubleshooting
Chapter Diagnostics and Troubleshooting This chapter describes software and firmware diagnostic tools available for all Compaq server products. The sections in this chapter are: Diagnostic Tools Utility Overview Default Configuration Utilities Access Power-On Self-Test (POST) Diagnostics Software Array Diagnostic Utility (ADU)
Page 69 3-2 Compaq ProLiant 6400R Maintenance and Service Guide Table 3-1 Diagnostic Tools Tool What it is How to run it Compaq Diagnostics Utility to assist testing and verification of Diagnostics and Utilities are located on Program operation of Compaq hardware. If...
Page 70 ADU are to collect all possible information about the array controllers in the system and generate a list of detected problems. The tool is available for all Compaq servers covered by this guide. Drive Array The predecessor to ADU, DAAD is a tool...
Page 71: Default Configuration
3-4 Compaq ProLiant 6400R Maintenance and Service Guide Default Configuration When the system is first turned on, the system ROM detects the unconfigured state of the hardware and provides default configuration settings for most devices. By providing this initialization, the system can run Diagnostics and other software applications before running the normal SmartStart and System Configuration programs.
Page 72: Utilities Access
Diagnostics and Troubleshooting 3-5 Utilities Access The Compaq SmartStart and Support Software CD contains the SmartStart program and many of the Compaq utilities needed to maintain the system, including System Configuration Utility Array Configuration Utility Array Diagnostic Utility ROMPaq Firmware Upgrade Utilities...
Page 73: Power-On Self-Test
To run these utilities directly from the Compaq SmartStart and Support Software CD, 4. Boot the Compaq SmartStart and Support Software CD. 5. From the Compaq System Utilities screen, select the utility you wish to run, and then select Next.
Page 74: Error Messages Of The Power-On Self-Test
POST or after a reset of the system, use the instructions in Table 3-2. NOTE: Many of the actions in Table 3-2 require you to run Diagnostics or the Compaq System Configuration Utility. The steps for running the utilities are after Table 3-2.
Page 75 3-8 Compaq ProLiant 6400R Maintenance and Service Guide Table 3-2 POST Error Messages continued Error Code Audible Beeps Probable Source of Problem Recommended Action 164-Memory Size 2 short Incorrect configuration memory. Run the System Configuration Error Utility and correct. 172-Configuration...
Page 76: Post Error Messages
Check cache accelerator Accelerators Not or improperly installed. installation. Installed. System Halted. 219-Tag Update None Catastrophic chipset failure. Call Compaq service provider. Rules SRAM Failure. System Halted 219-Snoop Rules None Catastrophic chipset failure. Call Compaq service provider. SRAM Failure. System Halted.
Page 77 3-10 Compaq ProLiant 6400R Maintenance and Service Guide Table 3-2 POST Error Messages continued Error Code Audible Beeps Probable Source of Problem Recommended Action ZZ-301-Keyboard None Keyboard failure. (ZZ represents Free the stuck key. Error the Keyboard Scan Code.) Replace the keyboard.
Page 78 Diagnostics and Troubleshooting 3-11 Table 3-2 POST Error Messages continued Error Code Audible Beeps Probable Source of Problem Recommended Action 1611-I/O Fan (Fan 5) 2 short I/O fan 5 or 6 has failed. Replace the failed fan. failure detected Processor X None Processors upgraded to Verify that the correct fan...
Page 79 3-12 Compaq ProLiant 6400R Maintenance and Service Guide Table 3-2 POST Error Messages continued Error Code Audible Beeps Probable Source of Problem Recommended Action 1622-Internal SCSI None The system has detected that the Install the array enabler board. Jumper Board Not...
Page 80 Diagnostics and Troubleshooting 3-13 Table 3-2 POST Error Messages continued Error Code Audible Beeps Probable Source of Problem Recommended Action 1731-Fixed Disk 1 None Hard drive error Run the System Configuration does not support Utility and correct. DMA Mode. 1740-Fixed Disk 0 None Hard drive error Run the System Configuration...
Page 81 3-14 Compaq ProLiant 6400R Maintenance and Service Guide Table 3-2 POST Error Messages continued Error Code Audible Beeps Probable Source of Problem Recommended Action 1767-Slot x Drive Array Option ROM is Not Programmed Correctly or may Conflict Remove or reconfigure with the Memory Address Range of an ISA Card.
Page 82 Diagnostics and Troubleshooting 3-15 Table 3-2 POST Error Messages continued Error Code Audible Beeps Probable Source of Problem Recommended Action 1774-Slot x Drive None SMART-2 Controller error. Data Press F1 to discard the older Array - Obsolete data found in the array accelerator are data in the array accelerator found in Array older than data found on drives.
Page 83 3-16 Compaq ProLiant 6400R Maintenance and Service Guide Table 3-2 POST Error Messages continued Error Code Audible Beeps Probable Source of Problem Recommended Action 1782-Disk Controller None Hard disk drive circuitry error Run Diagnostics. Replace the Failure failed assembly as indicated.
Page 84 Recommended Action 1785-Drive Array not None Configuration error See actions below. Configured Run Compaq Array Run the Compaq Array Configuration Utility Configuration Utility. No drives detected. Turn off system, and check SCSI cable connections to make sure drives are attached properly.
Page 85 3-18 Compaq ProLiant 6400R Maintenance and Service Guide Table 3-2 POST Error Messages continued Error Code Audible Beeps Probable Source of Problem Recommended Action 1786-Drive Array None Interim Data Recovery mode. Press F1 to allow automatic Recovery Needed Data have not been recovered data recovery to begin.
Page 86 Array accelerator is defective or Check that the array accelerator Array Accelerator Not has been removed. is properly seated. Responding. Run the System Configuration Array Accelerator is Utility to reconfigure the temporarily disabled. Compaq IDA-2 without the array accelerator. continued...
Page 87: Diagnostics Software
As indicated to continue Press F1. Diagnostics Software Table 3-3 through 3-17 include all test error codes generated by Compaq products. Each code has a corresponding description and recommended action. Each system generates only the codes that apply to its configuration and options.
Page 88: Steps For Diagnostics
Diagnostics and Troubleshooting 3-21 The following options are available from the Diagnostics and Utilities menu: Test Computer Inspect Computer Upgrade Firmware Remote Utilities Diagnose Drive Array Diagnostic error codes are generated when the Diagnostics software recognizes a problem. These error codes help identify possible defective subassemblies. Steps for Diagnostics In each case, in the tables the “Recommended Action”...
Page 89: 100 - 199, Primary Processor Test Error Codes
3-22 Compaq ProLiant 6400R Maintenance and Service Guide 100 – 199, Primary Processor Test Error Codes The 100 series of diagnostic error codes identifies failures with processor and system board functions. Table 3-3 Primary Processor Test Error Codes Error Code...
Page 90: 200 - 299, Memory Test Error Codes
Diagnostics and Troubleshooting 3-23 200 – 299, Memory Test Error Codes The 200 series of diagnostic error codes identifies failures with the memory subsystem. Table 3-4 Memory Test Error Codes Error Code Description Recommended Action 200-xx Invalid memory configuration Reinsert memory modules in correct locations and retest.
Page 91: 400 - 499, Parallel Printer Test Error Codes
3-24 Compaq ProLiant 6400R Maintenance and Service Guide 400 – 499, Parallel Printer Test Error Codes The 400 series of diagnostic error codes identifies failures with parallel printer interface card or system board functions. Table 3-6 Parallel Printer Test Error Codes...
Page 92: 500 - 599, Video Display Unit Test Error Codes
Diagnostics and Troubleshooting 3-25 500 – 599, Video Display Unit Test Error Codes The 500 series of diagnostic error codes identifies failures with video or system board functions. Table 3-7 Video Display Unit Test Error Codes Error Code Description Recommended Action 501-xx Video controller test failed.
Page 93: 600 - 699, Diskette Drive Test Error Codes
3-26 Compaq ProLiant 6400R Maintenance and Service Guide 600 – 699, Diskette Drive Test Error Codes The 600 series of diagnostic error codes identifies failures with diskette, diskette drive, or system board functions. Table 3-8 Diskette Drive Test Error Codes...
Page 94: 1100 - 1199, Serial Test Error Codes
Diagnostics and Troubleshooting 3-27 1100 – 1199, Serial Test Error Codes The 1100 series of diagnostic error codes identifies failures with serial and parallel interface board or system board functions. Table 3-9 Serial Test Error Codes Error Code Description Recommended Action 1101-xx Serial port test failed.
Page 95: 1700 - 1799, Hard Drive Test Error Codes
3-28 Compaq ProLiant 6400R Maintenance and Service Guide 1700 – 1799, Hard Drive Test Error Codes The 1700 series of diagnostic error codes identifies failures with hard drives, hard drive controller boards, hard drive cabling, and system board functions. If the system uses a drive array controller, see the “Array Diagnostic Utility”...
Page 96: 1900 - 1999, Tape Drive Test Error Codes
Tape write, read, and compare test Replace the system board and retest. failed. 6000 – 6099, Compaq NIC Boards Test Error Codes The 6000 series of diagnostic error codes identifies failures of the Compaq Network Interface Controller. Table 3-13 Compaq NIC Boards Test Error Codes...
Page 97: 6500 - 6599, Scsi Hard Drive Test Error Codes
3-30 Compaq ProLiant 6400R Maintenance and Service Guide 6500 – 6599, SCSI Hard Drive Test Error Codes The 6500 series of diagnostic error codes identifies failures with SCSI hard drives, SCSI hard drive controller boards, SCSI hard drive cabling, and system board functions. If the system uses a drive array controller, see the section for Array Diagnostic Utility.
Page 98: 6700 - 6799, Scsi Tape Drive Test Error Codes
ADU works by issuing multiple commands to the array controllers to determine if a error exists. The data can then be saved to a file. In severe situations, the file can be sent to Compaq for analysis. In most cases, ADU provides enough information to initiate resolution immediately.
Page 99: Starting Adu
3-32 Compaq ProLiant 6400R Maintenance and Service Guide Starting ADU 1. Insert the SmartStart CD into the CD-ROM drive. 2. Reboot the system from the SmartStart CD. 3. Select Array Diagnostic Utility (ADU) from the System Utilities menu. A “Please Wait” panel displays, indicating that ADU is identifying the system parameters.
Page 100 Diagnostics and Troubleshooting 3-33 Table 3-18 ADU Diagnostic Messages continued Message Description Recommended Action Accelerator Cache board is replaced with one of Normal operations should continue. status: Cache a different size. automatically configured during last controller reset. Accelerator Data in the cache were lost but not Ensure that the array accelerator is properly status: Data in because of the battery being...
Page 101 3-34 Compaq ProLiant 6400R Maintenance and Service Guide Table 3-18 ADU Diagnostic Messages continued Message Description Recommended Action Accelerator During reset initialization, obsolete If newer data were overwritten, you may need status: Obsolete data were found in cache. Obsolete to restore newer data. Otherwise, normal...
Page 102 Diagnostics and Troubleshooting 3-35 Table 3-18 ADU Diagnostic Messages continued Message Description Recommended Action Board not Array controller configured for use Attach array accelerator board to array attached with array accelerator board, but one controller. is not attached. Configuration ADU detected that nonvolatile RAM Run the latest version of System Configuration signature is zero contains a configuration signature of...
Page 103 3-36 Compaq ProLiant 6400R Maintenance and Service Guide Table 3-18 ADU Diagnostic Messages continued Message Description Recommended Action Controller ADU did not find a valid configuration Run the System Configuration Utility to restarted with a signature to use to get the data.
Page 104: From
RIS from the drive. to be replaced. from SCSI Port x Drive ID x FYI: Drive (bay) X The installed drive was not supplied If problems exist with the drive, replace it with a is non-Compaq by Compaq. Compaq drive. supplied continued...
Page 105 3-38 Compaq ProLiant 6400R Maintenance and Service Guide Table 3-18 ADU Diagnostic Messages continued Message Description Recommended Action Identify The identify controller data from the Check the identify controller data under the controller data array controller did not match the Inspect Utility.
Page 106 Diagnostics and Troubleshooting 3-39 Table 3-18 ADU Diagnostic Messages continued Message Description Recommended Action Logical Drive X The status could be issued for Check for drive failures, wrong drive replaced, status = FAILED several reasons. If the logical drive is or loose cable messages.
Page 107 3-40 Compaq ProLiant 6400R Maintenance and Service Guide Table 3-18 ADU Diagnostic Messages continued Message Description Recommended Action Loose cable ADU found loose cable. If logical Turn off the system. Check cables for tight detected - drives are marked FAILED, they will connection to logical drives.
Page 108 Soft Firmware ADU has determined that the Run the Compaq Upgrade Utility to place the Upgrade controller is running firmware that latest firmware on all drives. required has been soft upgraded by the Compaq Upgrade Utility.
Page 109 3-42 Compaq ProLiant 6400R Maintenance and Service Guide Table 3-18 ADU Diagnostic Messages continued Message Description Recommended Action Unrecoverable Read parity errors were detected Replace the array accelerator board. read error during the attempt to read the same data from both sides of mirrored memory.
Page 110: Integrated Management Log
Compaq Insight Manager Compaq Insight Manager is a comprehensive management tool used to monitor and control the operation of Compaq servers and clients. Compaq Insight Manager consists of two components: a Microsoft Windows-based console application and server- or client-based management data collection agents.
Page 111 Compaq website. Refer to the Compaq Management CD for information on installing and running the Compaq Survey Utility. After running the Compaq Survey Utility, view the IML by loading the output of the utility (typically called survey.txt) into a text viewer, such as Microsoft Notepad. The event list follows the system slot information.
Page 112: Event List
Integrated Management Display, from within Compaq Insight Manager, or from the Compaq Survey Utility. An example of the format of an event displayed on the Integrated Management Display is as follows:...
Page 113 3-46 Compaq ProLiant 6400R Maintenance and Service Guide Table 3-19 Event Messages continued Event Type Event Message Action Uncorrectable error Uncorrectable Memory Error (Slot X, Replace the defective memory Memory Module X). module. Uncorrectable Memory Error (System Replace the defective memory Memory).
Page 114: Rapid Error Recovery
Fatal Exception (Number X, Cause) Rapid Error Recovery Compaq servers provide rapid recovery services for diagnosing and recovering from errors. These tools are available for local and remote diagnosis and recovery. Rapid recovery means fast identification and resolution of complex faults. The Rapid Recovery Engine and Insight Management Agents notify the system administrator when a failure occurs, ensuring that the server experiences minimal downtime.
Page 115: Automatic Server Recovery-2
Automatic Server Recovery-2 ASR-2 lets the server restart automatically from the operating system or the Compaq Utilities. To use this feature, you must use the System Configuration Utility to install Compaq Utilities in the system partition. You can enable the ASR-2 feature to restart a server after a critical hardware or software error occurs.
Page 116 If you are notified that ASR-2 restarted the server and you have restarted to Compaq Utilities, use the Inspect Utility or Compaq Insight Manager to view the critical error in the Critical Error Log. Run Diagnostics to diagnose and resolve the problem.
Page 117 3-50 Compaq ProLiant 6400R Maintenance and Service Guide When you enable ASR-2 to start Compaq Utilities, the server restarts after a critical error and loads Compaq Utilities from the system partition on the hard drive. You can configure the server to start Compaq Utilities in four different ways:...
Page 118 IMPORTANT: Before configuring ASR-2, verify that the System Configuration Utility and Diagnostics software are installed on the system partition. ASR-2 must have these to start Compaq Utilities after a system restart. Compaq recommends these even if you configure ASR-2 to start the operating system.
Page 119 3-52 Compaq ProLiant 6400R Maintenance and Service Guide Hardware or software error occurs. Error is recorded in the Critical Error Log or the IML, depending on the server configuration. Operating system halts normal operation. ASR timer expires. Server is reset.
Page 120: Compaq System Configuration Utility Pager Settings
For modem access, you must have either Compaq Insight Manager 2.0 or later or a VT100 or ANSI terminal type device. You may use a standard CRT with VT100 or ANSI emulation capability, or you may use a PC with a VT100 or ANSI terminal emulation package.
Page 121 Network status To use IPX network access, set Network Protocol to IPX. When the system restarts to the Compaq Utilities because of an ASR reset, it loads IPX network support. This enables remote access using NVT. To use IP network access, set Network protocol to IP. Also make sure to set Network IP address, Network IP net mask, and Network IP router address.
Page 122 IP address in the NET.CFG file that you load into the system partition. If you configure the server to boot into Compaq Utilities, it prepares for remote communications. You can remotely run Diagnostics software, the Inspect Utility, or the System Configuration Utility using a workstation running terminal emulation software, such as Compaq Insight Manager or PC Anywhere.
Page 123 If the ASR-2 feature cannot restart the server within 10 attempts, it logs a critical error in the Critical Error Log or IML, restarts the server into the Compaq Utilities, and puts the modem into auto-answer mode. The System Configuration Utility setting should resemble the following when you enable ASR to restart into the operating system.
Page 124: Server Health Logs
The information helps you quickly to identify and correct the problem, minimizing downtime. You can view the IML or Critical Error Log through Compaq Insight Manager. The Diagnostics Utility either resolves the error or suggests corrective action in systems that do not support event logs.
Page 125: Asr-2 Iml Or Critical Error Log Messages
Automatic Server Recovery The maximum number of system resets because of ASR-2 timer expiration Reset Limit Reached has been reached, resulting in the loading of Compaq Utilities. Battery Failing Low system battery warning. Replace battery within 7 days to prevent the loss of nonvolatile configuration memory.
Page 126 Diagnostics and Troubleshooting 3-59 Table 3-23 ASR-2 IML or Critical Error Log Messages continued Message Description NMI - Processor Parity Error The processor detected a data error, resulting in a server failure. Server Manager Failure An error occurred with the Server Manager/R. NMI - Software Generated Software indicated a system error, resulting in a server failure.
Page 127: Storage Fault Recovery Tracking
3-60 Compaq ProLiant 6400R Maintenance and Service Guide Table 3-24 Revision History Table Current Revisions Date 9/21/98 System board revision Assembly version Functional revision level Processor 01 revision Assembly version Functional revision level Previous Revisions Date 10/31/95 System board revision...
Page 128: Network Interface Fault Recovery Tracking
The feature inspects the operation of the memory subsystem looking for uncorrectable memory errors. Remote Service Features Compaq servers have the following management features that you can access through a modem or a network. Table 3-25 Compaq Servers Remote Management Features...
Page 129: Rompaq Error Recovery Options
If an error such as a power failure occurs during the process, the flash operation will not be completed, causing the ROM image in the server to be corrupted. Compaq provides two options for ROMPaq recovery, depending on the server and circumstances involved.
Page 130: Redundant Rom Image Recovery
Diagnostics and Troubleshooting 3-63 6. The server sounds two long beeps to indicate that you are in Disaster Recovery Mode and that you should insert the ROMPaq diskette. The IMD, if the server has one, displays: Please insert ROMPaq diskette. 7.
Page 131: Compaq Insight Manager
Compaq Insight Manager Compaq Insight Manager is the Compaq application for easily managing network devices. Compaq Insight Manager delivers intelligent monitoring and alerting as well as visual control of the servers. In Compaq servers, every hardware subsystem, such as disk storage, system memory, and system processor, has a robust set of management capabilities.
Page 132: Compaq Insight Management Software Architecture
Compaq Insight Management Software Architecture The Compaq Insight Management software architecture is typical of other network management solutions. It has a client/server architecture and is composed of agent software (Compaq Insight Management Agents) and the management application software (Compaq Insight Manager).
Page 133: Connectors, Switches, And Led Indicators
Rear Panel Connectors The following figure and table show ProLiant 6400R Server rear panel connectors and give the corresponding connector descriptions. NOTE: The following illustration only shows the external rear hot-plug redundant CPU fan. Unless noted otherwise, the information provided from this illustration also applies to the external rear hot-plug redundant system fan assembly.
Page 134: Peripheral Board Connectors
4-2 Compaq ProLiant 6400R Maintenance and Service Guide 6 5 4 3 2 1 Figure 4-1. Rear panel connectors Table 4-1 Rear Panel Components Item Description Peripheral board connectors * Network Interface Controller (NIC) connectors VHDCI SCSI knockouts Primary hot-plug power supply connector Redundant hot-plug power supply connector * See “Peripheral Board Connectors”...
Page 135: System Board Connectors
Connectors, Switches, and LED Indicators 4-3 System Board Connectors The following figure and table show ProLiant 6400R Server system board connectors, and give the corresponding connector descriptions. Figure 4-2. System board connectors Table 4-2 System Board Connectors Item Description Non-hot-plug shared secondary PCI/ISA bus slot...
Page 136: Peripheral Board Connectors
4-4 Compaq ProLiant 6400R Maintenance and Service Guide Peripheral Board Connectors The following figure and table show ProLiant 6400R server system board connectors, and give the corresponding connector descriptions. Figure 4-3. Peripheral board connectors Table 4-3 Peripheral Board Connectors Item...
Page 137: Power Backplane Board Connectors
Connectors, Switches, and LED Indicators 4-5 Power Backplane Board Connectors The following figure and table show ProLiant 6400R server backplane board connectors, and give the corresponding connector descriptions. Figure 4-4. Power backplane board connectors Table 4-4 Power Backplane Board Connectors...
Page 138: Ultra2 Scsi Simplex Board Connectors
4-6 Compaq ProLiant 6400R Maintenance and Service Guide Ultra2 SCSI Simplex Board Connectors The following figure and table show ProLiant 6400R server Ultra2 SCSI simplex board connectors, and give the corresponding connector descriptions. Figure 4-5. Ultra2 SCSI simplex board connectors...
Page 139: Switches
External hot-plug redundant system fan assembly uninstall Diskette boot override Boot password disable Clear configuration contents Note: The “On” position activates the function. * Earlier versions of the ProLiant 6400R server equipped with a single rear CPU fan have this switch in the On position.
Page 140: Processor Core Frequency Switches (Sw2 And Sw3)
Processor 500 MHz 550 MHz Note: Compaq makes no representation or warranty that processors which operate at any of the speeds shown will be available at any time. Therefore, processor core speeds shown are not necessarily representative of future processors.
Page 141: Led Indicators
LED Indicators Hot-Plug Power Supply LED Indicators ProLiant 6400R servers ship with two hot-plug, dual-rated, 450-watt power supplies installed. Each hot-plug power supply has a status and an AC power indicator. The following figure and table show the location of the hot-plug power supply LEDs, and give gives the corresponding LED status descriptions.
Page 142: Hot-Plug Fan Led Indicators
4-10 Compaq ProLiant 6400R Maintenance and Service Guide Hot-Plug Fan LED Indicators The following figure and table show the location of the hot-plug fans and LEDs, and give the hot-plug fan locations. Figure 4-9. Hot-plug fan and LED locations Table 4-9...
Page 143: Front Bezel Led Indicators
Connectors, Switches, and LED Indicators 4-11 Front Bezel LED Indicators The following figure and table show the front bezel fan LED indicators, and give the corresponding LED status descriptions. Figure 4-10. LED indicators on front bezel Table 4-10 Front Bezel LED Indicators Item Description Condition...
Page 144: Hot-Plug Fan Led Indicators
4-12 Compaq ProLiant 6400R Maintenance and Service Guide The following figure and table show the location of the fan LED, and give the corresponding LED status descriptions. Figure 4-11. Hot-plug fan LED Table 4-11 Hot-Plug Fan LED Indicators LED Condition...
Page 145: Pci Hot Plug Board Led Indicators
Connectors, Switches, and LED Indicators 4-13 PCI Hot Plug Board LED Indicators LEDs on PCI Hot Plug boards provide information about the board condition. The following figure shows the location of the hot-plug power supply LEDs and the corresponding LED status descriptions.
Page 146 4-14 Compaq ProLiant 6400R Maintenance and Service Guide Table 4-12 PCI Hot Plug LED Indicators Power Status OK to Open Slot Status Green Power is currently applied to the slot. Do NOT open the slot release lever. The slot is functioning normally.
Page 147: Hot-Plug Hard Drives
Connectors, Switches, and LED Indicators 4-15 Hot-Plug Hard Drives The following figures show the location of the hot-plug hard drive LED icons, and the corresponding LED icon replacement conditions. Figure 4-13. Hot-plug hard drive LED icon indicators Drive Indicators OK to remove drive if not part of fault-tolerant configuration DO NOT remove drive...
Page 148: Interlock Led Indicators
4-16 Compaq ProLiant 6400R Maintenance and Service Guide Interlock LED Indicators Improperly seated components in the interlock chain will cause the LED associated with the fault origination point to illuminate on the system board. The following figure and table show the location of the interlock LEDs and give the corresponding faults.
Page 149: Physical And Operating Specifications
Chapter Physical and Operating Specifications This chapter provides operating and performance specifications for the components described in the following sections: System Unit Hot-Plug Power Supply Dual Inline Memory Modules (DIMMs) 1.44-MB Diskette Drive 24X or Higher Low-Profile CD-ROM Drive NC3131 Fast Ethernet NIC 64 PCI Dual Base10/100 Controller Hot-Plug Hard Drives...
Page 150: System Unit
5-2 Compaq ProLiant 6400R Maintenance and Service Guide System Unit Table 5-1 System Unit Specifications Dimensions Height 17.6 cm (6.94 inch) Depth 71.9 cm (28.3 inch) Width 48.3 cm (19 inch) Weight (no hard drive installed) 30 kg (66 lb)
Page 151: Hot-Plug Power Supply
Physical and Operating Specifications 5-3 Hot-Plug Power Supply Table 5-2 Hot-Plug Power Supply Specifications Input specifications Nominal line voltage 200 to 240 VAC (100 to 120 VAC) Range input line 180 to 270 VAC (90 to 132 VAC) Frequency range 47 to 63 Hz Power factor 0.95...
Page 152: 1.44-Mb Diskette Drive
5-4 Compaq ProLiant 6400R Maintenance and Service Guide Dual Inline Memory Modules (DIMMs) Table 5-3 DIMM Specifications Model 1 Size 32, 64, 128, or 256 MB Speed 50 ns Model 2 Size 32, 64, 128, or 256 MB Speed 60 ns...
Page 153: 24X Or Higher Low-Profile Cd-Rom Drive
Physical and Operating Specifications 5-5 24X or Higher Low-Profile CD-ROM Drive Table 5-5 24X or Higher Low-Profile CD-ROM Drive Specifications Applicable disk CD-ROM (Mode 1 and 2) CD-DA, CD-XA (Mode 2, Form 1 and 2) PhotoCD (single and multiple session) Mixed Mode (audio and data combined) Capacity 550 MB (Mode 1, 12 cm)
Page 154: Nc3131 Fast Ethernet Nic 64 Pci Dual Base10/100 Controller
5-6 Compaq ProLiant 6400R Maintenance and Service Guide Table 5-5 24X or Higher Low-Profile CD-ROM Drive Specifications continued Stop time < 4 seconds Laser parameters Type Semiconductor laser GaAIAs Wave length 780 nm +/- 25 nm Divergence angle 53.5 degrees +/- 1.5 degrees Output power 0.14 mW...
Page 155: Hot-Plug Hard Drives
Physical and Operating Specifications 5-7 Hot-Plug Hard Drives Table 5-7 Hot-Plug Hard Drive Specifications 4.3 GB 4.3 GB 9.1 GB 9.1 GB 18.2 GB Rotational speed (rpm) 7,200 10,000 7,200 10,000 7,200 Logical capacity (MB) 4293.6 4293.6 9100 9100 18,209.8 Drive height Third Third...
Page 156: Index
2-47 ASR-2 A/C power supply connector, allowing network access 3-53 removing, illustrated 2-48 attended recovery 3-49 access panels booting into Compaq PCI Hot Plug, opening, Utilities 3-53 illustrated 2-36 booting into operating side system 3-56 part number 1-3...
Page 157 2 Compaq ProLiant 6400R Maintenance and Service Guide Integrated Management Log connectors, illustrated 4-5 messages 3-57 power, removing 2-40 network card slot, restart unplugging power cords, setting 3-56 illustrated 2-43 network controller, restart basket insulator See PCI Hot Plug setting 3-56...
Page 158 3-2 firmware upgrade 3-32 remote maintenance 3-65 grounding ix viewing the event list 3-44 hard drive replacement 2-14 Compaq Integrated Remote Console, memory, nonsupported 2-31, features 3-51 2-34 Compaq Network Interface overheating ix, 2-4, 2-10, 2-11, Controller See NIC...
Page 159 4 Compaq ProLiant 6400R Maintenance and Service Guide Network Interface Controller defined 3-20 (NIC), identified 4-2 description 3-2 parallel, identified 4-4 diskette, creating 3-20 PCI Hot Plug LED/switch cable, Drive Array 3-21 identified 4-3 error codes 3-21 PCI/ISA, identified 4-3...
Page 160 Index 5 maintenance and service guide, beeps only 3-20 part number 1-7 description 3-21 Drive Array Advanced error condition, resolving 3-21 Diagnostics See DAAD error log messages drive array, diagnosing 3-21 Abnormal Program drive bays Termination 3-58, 3-59 identified 2-13 ASR-2 detected by ROM 3-58, illustrated 2-13 3-59...
Page 161 6 Compaq ProLiant 6400R Maintenance and Service Guide Data in the cache was firmware needs lost 3-33 upgrading 3-35 Dirty data detected has is not configured 3-35 reached limit 3-33 located in special video Dirty data detected. Unable slot 3-35...
Page 162 Fixed Disk failed Set Block board 3-40 Mode command 3-13 Nonfunctioning Voltage FYI, Drive (bay) X is Regulator Module 3-9 non-Compaq supplied 3-37 NVRAM configuration present, I/O Fan (Fan X) failure controller not detected 3-40 detected 3-10, 3-11 Parallel Port X Address...
Page 163 8 Compaq ProLiant 6400R Maintenance and Service Guide Power Supply Failure, Power Capacity Expansion Process Supply Unplugged, or Power is temporarily Supply Fan Failure 3-11 disabled 3-13 Primary Disk Port Address Drive(s) disabled due to Assignment Conflict 3-14 failure during...
Page 164 2-2 routing, illustrated 2-22 Health Driver, description 3-51 external rear CPU dual-fan help additional sources ix assembly See fans Compaq Authorized Resellers, telephone numbers x Compaq website x fans technical support telephone accessing 2-11, 2-12 numbers x connectors, identified 4-5...
Page 165 10 Compaq ProLiant 6400R Maintenance and Service Guide hot-plug hard drives See hard drives memory board, removing 2-33 hot-plug power supply See power network interface card, supply removal 2-38 http://www.compaq.com x PCI card guide, rotating 2-41, 2-46 PCI Hot Plug...
Page 166 4-15 description x PCI Hot Plug board IML See Critical Error Log illustrated 4-13 status 4-13 accessing from Compaq Insight Manager 3-43 PCI Hot Plug, location 2-37 defined 3-43, 3-57 power supply explained 4-9 description 3-3...
Page 167 12 Compaq ProLiant 6400R Maintenance and Service Guide part number 1-6 removing 2-33 operating system, booting into 3-56 removing, illustrated 2-33 replacing 2-33 memory errors, recorded to Log 3-57 packing materials, part number 1-7 memory modules See memory pager miscellaneous cable connectors,...
Page 168 Index 13 PCI slot cover 1-7 LED/switch cable connector, peripheral board 1-6 identified 4-3 power backplane board 1-6 LEDs, status indicated by 4-13 power cables lever location, illustrated 2-37 10-position 1-7 slots, controlling 2-35 12-position 1-7 slots, illustrated 2-35 CD/LVD 1-7 switch/LED board fan 1-7 part number 1-6...
Page 169 14 Compaq ProLiant 6400R Maintenance and Service Guide connectors, identified 4-5 peripheral board connectors, LEDs, explained 4-9 identified 4-2 LEDs, illustrated 4-9 power supply connector, overview 4-9 identified 4-2 part number 1-5 SCSI knockouts, identified 4-2 rear panel connector, recovery...
Page 170: Nc3131 Fast Ethernet Nic
Index 15 SCSI tape drives See tape drives Standby mode, description 2-3 SDRAM See memory Standby recovery security levels server option 3-50 Caution, defined 3-43 server port 3-50 Critical, defined 3-43 time-out 3-50 Repaired, defined 3-43 storage automatic reconstruction, Status, defined 3-43 defined 3-60 security, ASR-2 3-57 storage fault recovery tracking,...
Page 171 16 Compaq ProLiant 6400R Maintenance and Service Guide system fan assembly uninstall Keyboard Test Error switch 4-7 Codes 3-23 system interlock LEDs Maintenance Configuration function 4-16 Switchbank Settings identifying interlock fault 4-16 (SW2) 4-7 illustrated 4-16 Mechanical Spare Parts List 1-3...
Page 172 Index 17 technician notes ix configuring server to telephone numbers start 3-50 Compaq Authorized Resellers x Insight Manager 3-64 Compaq Download Facility ix Insight Manager, technical support x description 3-2 telephone symbol viii, 2-2 running on IPX terminator module See processor...
Page 173 18 Compaq ProLiant 6400R Maintenance and Service Guide hazardous energy levels ix hot surfaces viii, 2-2, 2-4, 2-5, video 2-36, 2-39 connector, identified 4-4 improper repairs ix disabling on-board 3-62, 4-7 multiple sources of power viii, test error codes 3-25...

Compaq ProLiant 6400R Maintenance And Service Manual

About this Guide

Chapter 1 Illustrated Parts Catalog

Chapter 2 Removal and Replacement Procedures

Chapter 3 Diagnostics and Troubleshooting

Diagnostics and Troubleshooting

Chapter 4 Connectors, Switches, and LED Indicators

Chapter 5 Physical and Operating Specifications

Quick Links

Troubleshooting

Related Manuals for Compaq ProLiant 6400R

Summary of Contents for Compaq ProLiant 6400R

Table of Contents