Appendix: Troubleshooting And Specifications; Troubleshooting - Samsung SIR-TS360 - Satellite TV Receiver Owner's Manual

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APPENDIX
Troubleshooting and specifications

Appendix: Troubleshooting and specifications

Use the tips below to help solve any problems you have with the DIRECTV

Troubleshooting

Q
I have no picture and no sound and
the POWER light does not light.
I have sound but no picture.
I have picture but no sound.
I have no picture and no sound.
The top and bottom of the
program image is cut off.
I see the message on my TV:
"(Due to) Copyright restrictions......"
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HD Receiver:
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Make sure your DIRECTV ® HD Receiver is plugged into
a working power outlet. If the outlet is switched, make
sure it it turned on. If your DIRECTV HD Receiver is
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plugged into a power strip, make sure it is plugged in
and turned on. Check the batteries in the remote
control.
Make sure your TV input (A/V mode) is set properly.
Make sure the A/V cables are properly connected.
Make sure the TV is not being muted.
Make sure the TV is turned on. Make sure your
DIRECTV ® HD Receiver is turned on. Make sure your
Access Card is inserted properly into your receiver.
Check the signal strength from the satellite (see
Checking the satellite signal strength in Chapter 3).
Make sure the coaxial cable is properly connected to
the satellite dish. Check the connections between your
DIRECTV ® HD Receiver and your TV. Turn your receiver
off, unplug it, wait 10 to 20 seconds, then plug it back
in, and turn it on.
If you connect your TV to one of the composite video
out jacks (Video Out, S-Video Out, or TV out), and you
view a high-definition program with the DIRECTV
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Receiver's RESOLUTION button set to either 720p or
1080i, the picture will be slightly cropped at the top
and bottom (the very top and bottom edges of the
image will not appear on the TV screen). To avoid this
problem, set the RESOLUTION button to the 480p/i
position if your TV is connected to one of the composite
video outputs.
This means that the program you are trying to watch
may not be viewed on some outputs. Use a different
connection from the DIRECTV ® HD Receiver to your TV.
See the section Connecting your DIRECTV ® HD Receiver
in Chapter 3 for more information.
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APPENDIX
Troubleshooting and specifications
Q
I do not see any video with my TV
connected to the DVI OUT jack.
I see overlapping closed caption
displays for some programs.
I have a frozen screen and the
POWER button doesn't work.
I cannot view a program.
I cannot purchase a pay per view
program.
I forgot my password.
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The left/right side of the screen
does not match with the TV in the
RGB/DVI mode.
The IR or RF remote control does not
work after setting up the remote
control type.
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If your TV has a DVI input jack, but is not HDCP
compatible, you may not be able to view video from
your DIRECTV ® HD Receiver's DVI OUT jack.
You need to connect your TV using one of the other
video output jack on the DIRECTV HD Receiver.
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If you turn on closed captions on both your DIRECTV
HD Receiver and your TV, you may see overlapping
closed caption displays.
To avoid this problem, turn on closed captions on either
the TV or the DIRECTV ® HD Receiver, not both.
Unplug your receiver for 10 to 20 seconds; then plug it
back in and turn it on.
Check the batteries in the remote control.
Make sure your subscription includes the channel you
want to watch.
Call your service provider if you are not sure.
Make sure your system is not locked by looking for the
locked icon ( ) in the channel banner.
It may be too late to purchase the program.
Try purchasing another showing of the same program.
Make sure the telephone line is properly connected.
If your system is locked, make sure the purchase does
not exceed your spending or rating limit.
Your Access Card may be full.
Call your service provider for assistance.
If you have forgotten your password, call your service
provider for assistance.
You can adjust left/right side of the screen using this
function because different TV vendor uses a different
screen offset.
Use the "Monitor Setup" menu in the installation menu.
The default setting is "Samsung Electronics DLP
products".
Use the keys in the front panel to enter into the menu
and set the remote control type as IR & RF.
See the page 102 for more details on setting the remote
control type.
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