FARONICS ANTI-VIRUS - INFORMATION 11-10-2010 Manual page 2

Faronics Anti-Virus & Deep Freeze and Glenpool Public Schools
About Glenpool Public Schools
Glenpool Public Schools is a combined elementary and secondary school district located in
Glenpool, OK, in the Tulsa County region. The district hosts approximately 2,100 students and 200
teachers and operates in an all-Windows environment.
Problems They Faced
Malware infections were incessant at Glenpool Public Schools, primarily as a result of online
research and downloads conducted by teachers. The problems were so overwhelming for the district
that the IT team spent the majority of their time troubleshooting computers.
"90% of our IT support tickets revolved around viruses or anomalies with software and system
performance," says Greg Atkins, Director of Technology. The IT department often battled advanced
malware that modified the operating system files so they performed not only their usual function,
but also served hackers who were looking to locate and steal information. This type of stealthy
malware was extremely challenging to find, diagnose, and troubleshoot, and took a disproportionate
amount of IT's time.
Rogue anti-virus programs were also a persistent threat. In one instance, a teacher was browsing
the web when a rogue anti-virus program convinced the teacher to purchase the program to ensure
malware protection for a threat that was supposedly infecting her computer. In another example,
a teacher's computer became infected when a downloaded PDF was hyperlinked to an infected
website. Atkins and his team required a solid solution to help protect teacher and student computers
from malware threats that came via email, web, and USB flash drives.
Finally, the IT department was troubled by
When we implemented
the lack of consistency among the computers'
Faronics Deep Freeze
software and configuration. It often took a few
hours to rebuild a machine, resulting in even
and Faronics Anti-Virus,
more lost productivity for both staff and the IT
90% of our IT support
department.
tickets decreased
instantaneously.
A Solution That Worked
Glenpool Public Schools turned to a layered security approach, using Faronics Anti-Virus and
Faronics Deep Freeze. Faronics Anti-Virus thwarts all the incoming malware threats throughout
the day to ensure run-time protection, while Deep Freeze ensures complete system consistency by
returning computers back to their original state with a simple reboot.
The IT team has designed a schedule to protect their network throughout the day. Between 4pm and
6pm each day (depending on the time of year), Atkins and his team uses the centralized scheduling
capabilities of Faronics Core to power off all the computers to save energy. Thanks to Faronics
Deep Freeze, when the computers are automatically booted up in the morning, they are returned
2 Case Study