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Lenovo M11 Product/Maintenance Manual
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Lenovo M11 Product/Maintenance Manual

Lenovo M11 Product/Maintenance Manual

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Product Maintenance Manual
Lenovo Tab M11&K11&K11Enhanced-Edition
TB330FUXU&TB330FUPXUP
Issued by: T&SD WW Service
Date of issue: 2025/6/5
Document version: 1.0.0
Read this guide carefully before repair
Page 1
Lenovo – PROPRIETARY

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  • Page 1 Product Maintenance Manual Lenovo Tab M11&K11&K11Enhanced-Edition TB330FUXU&TB330FUPXUP Issued by: T&SD WW Service Date of issue: 2025/6/5 Document version: 1.0.0 Read this guide carefully before repair Page 1 Lenovo – PROPRIETARY...
  • Page 2 REQUEST. RECIPIENT HEREBY ACKNOWLEDGES THAT UNAUTHORIZED DISCLOSURE OR USE OF CONFIDENTIAL INFORMATION MAY CAUSE IRREPARABLE HARM AND SIGNIFICANT INJURY TO LENOVO, THE EXTENT OF WHICH MAY BE DIFFICULT TO ASCERTAIN AND FOR WHICH MONEY DAMAGES MAY NOT BE AN ADEQUATE REMEDY.
  • Page 3 Revision History Revision Date Notes 1/3/2024 Initial Release 6/5/2025 Add EU regulation information Page 3 Lenovo – PROPRIETARY...
  • Page 4 5.2 Built in Hardware diagnostic ....................23 5.2 .1 Factory Reset ..........................24 5.2 .1 Diagnostics ............................ 27 6. Software Fix ............................28 7. Lenovo APP ............................80 8.1 Repair Tool ............................80 8.2 Common Repair Tips ........................81 8.3 Key Tips ............................. 82 8.4 Disassembly SOP ...........................
  • Page 5 1. About this manual This Product Maintenance Manual (PMM) is a service handbook provides outlines and details on product service business operation from a service engineering perspective, which will be helpful to Lenovo service support functions globally as reference. For content that are mentioned but not elaborated in this handbook will be highlighted where to find in sub files.
  • Page 6 2. Safety Information This chapter presents the following safety information that you need to get familiar with before you service a Lenovo product: • “General safety” • “Electrical safety” • “Safety inspection guide” • “Handling devices that are sensitive to electrostatic discharge”...
  • Page 7 • Reinstall all covers correctly before returning the machine to the customer. • Fan louvers on the machine help to prevent the overheating of internal components. Do not obstruct fan louvers or cover them with labels or stickers. Page 7 Lenovo – PROPRIETARY...
  • Page 8 • Regularly inspect and maintain your electrical hand tools for safe operational condition. • Do not use worn or broken tools and testers. • Never assume that power has been disconnected from a circuit. First, check it to make sure that it has been powered off. Page 8 Lenovo – PROPRIETARY...
  • Page 9 4. Check for cracked or bulging batteries. 5. Remove the cover. 6. Check for any obvious non-Lenovo alterations. Use good judgment as to the safety of any non- Lenovo alterations. 7. Check inside the unit for any obvious unsafe conditions, such as metal filings, contamination, water or other liquids, or signs of fire or smoke damage.
  • Page 10 — When working on a double-insulated or battery-operated system, use an ESD common ground or reference point. You can use coax or connector outside shells on these systems. — Use the round ground prong of the ac plug on ac-operated computers. Page 10 Lenovo – PROPRIETARY...
  • Page 11 2.5 Grounding requirements Electrical grounding of the computer is required for operator safety and correct system function. Proper grounding of the electrical outlet can be verified by a certified electrician. Page 11 Lenovo – PROPRIETARY...
  • Page 12 Compruébelo agitando el sistema y escuchando los posibles ruidos que provocarí an. Las piezas metálicas pueden causar cortocircuitos elé ctricos. Page 12 Lenovo – PROPRIETARY...
  • Page 13 3.1 Product Appearance Page 13 Lenovo – PROPRIETARY...
  • Page 14 2. Front cover Audio jack 3. VOL. Button 4. Sim tray 5. Power Button 6. Speaker Mesh*4 1. Back cover 2. LOGO plate 3. Camera Deco 4. Camera Lens*1 5. Camera ring*1 6. Flash Lens TB330FUPXUP Page 14 Lenovo – PROPRIETARY...
  • Page 15 3.3 Product Spec Page 15 Lenovo – PROPRIETARY...
  • Page 16 3.4 Accessory Page 16 Lenovo – PROPRIETARY...
  • Page 17 3.5 What’s in the box TB330FUXU TB330FUPXUP 4. Warranty Information 4.1 How to find SN There are several ways to find you device ID, which determine by the serial number (SN) usually. Page 17 Lenovo – PROPRIETARY...
  • Page 18 And the SN is important for product warranty identify. Lenovo T&SD product’s SN is usually composed 34 based of 8-digit number. Method for SN find Demo Method-1: Back of device product label Method-2: Find SN on SIM tray label Method-3: in Android OS...
  • Page 19 Input the SN then click search icon; Then you can find the product’s warranty information. Page 19 Lenovo – PROPRIETARY...
  • Page 20 5. Diagnostic 5.1 Web Trouble Shooting 1. Go to https://support.lenovo.com/us/en/ Then click View PC Support; 2. Input the SN then click search icon; 3. Click “Troubleshoot & Diagnose” at the left panel, then select the icon “Operating System Diagnostics”; Page 20...
  • Page 21 4. Follow the instruction, click the button “GET STARTED”; 5. It will show the warranty information and then just click “ Confirmed”; 6. Click the failure you meet… Page 21 Lenovo – PROPRIETARY...
  • Page 22 7. . Follow the instruction step by step strictly. Page 22 Lenovo – PROPRIETARY...
  • Page 23 Step-1. Enter the system (unlocked account status) and keep pressing the Volume up key no less than 10 seconds. Step-2. The Factory Reset and Hardware Diagnostics Self-diagnosis page will appear. Page 23 Lenovo – PROPRIETARY...
  • Page 24 Step 2. The following data will be completely lost after system recovery...  Your Google account  System and app data and settings  Download apps  Music  Photos  Other user data  Inner storage backup data Page 24 Lenovo – PROPRIETARY...
  • Page 25 Step-3. To check to and perform this ERASE EVERYTHING operation step Step 4. The system will restart automatically and wait about 2 minutes. Page 25 Lenovo – PROPRIETARY...
  • Page 26 Page 26 Lenovo – PROPRIETARY...
  • Page 27 Step-1. In the self-diagnostics page, click the Diagnostics icon to start hardware diagnostics of the tablet. Step-2. Click the function icon to start test. OR click on One Key Detection to do all tests with only one click. Page 27 Lenovo – PROPRIETARY...
  • Page 28 6. Software Fix Software Fix Overview Software Fix is a software tool that helps manage Lenovo and Motorola Android devices for end users. Its key functions include: a. My Device: Connect the device via USB cable or Wi-Fi and manage pictures, videos, music, contacts, file management, backup &...
  • Page 29 Software Fix supports the following Windows operating systems: ➢ Windows 11 (64 bit) ➢ Windows 10 Mobile Assistant App Introduction a. Connection status indicator (Disconnected, connecting, USB/Wi-Fi connected) b. Scan button c. Transfer Data d. Hardware test e. About and Privacy Page 29 Lenovo – PROPRIETARY...
  • Page 30 4) Once connected successfully, the Software Fix client will automatically install the Mobile Assistant App on your device. 5) After installation, please ensure that you maintain the USB connection. Click ‘I agree with Lenovo Privacy Policy’. Enter the verification code and the Software Fix client will establish a connection with the...
  • Page 31 Connect via Wi-Fi 1) First, connect your device to the computer using a USB cable. The Software Fix client will then automatically install the Mobile Assistant App on your device. 2) Once you can see the Mobile Assistant App on your mobile device, safely disconnect the USB cable from your device.
  • Page 32 Hardware test Click "Hardware test" to enter the hardware test page, hardware test will check if your device's hardware is functioning properly. It supports detecting Speaker, Ear Speaker, Microphone, Vibration, Rear Camera, Front Camera, Display, Distance Sensor, Touch Screen, Battery, Gravity Sensor and WLAN. Click an item’s icon to begin hardware detection for this device.
  • Page 33 Click "Yes" to finish the inspection of your device's Speaker. If you wish to retest the Speaker, click "No", and then click on "Check Again" to begin the testing process once more. Transfer Data Transfer data is used to transfer files between two devices, supporting the transfer of images, videos, music, files, contacts, SMS, and call logs.
  • Page 34 Click on “Transfer Data” and select receive or send file. The sending device needs to select the receiving device OEM, which currently supports Samsung, Moto, Lenovo. Enter the search device interface, the sending device is waiting to be connected, search for nearby enabled WLAN devices on the receiving device and click on the device name that needs to be connected.
  • Page 35 Two devices start to establish a connection. After successful establishment, the sending device displays the connection code, enter the connection code on the receiving device, click on “Connect”. Enter the transmission homepage. The sending device displays the file list, and the receiving device displays the successful connection'.
  • Page 36 Select the file, click on “Start sending”, and start transferring files. Transfer completed, click on 'Completed and Exit' to return to the transfer homepage P a g e...
  • Page 37 Setup Setup Details Double click the installation file “Software Fix_setup.exe” to open the installer, you can click drop-down list to set client’s language. And then click “Ok”. Click “Next” to enter the next page. P a g e...
  • Page 38 Accept license agreement and click “Next”. Change the installation path by click “Browse…” if you want, and then click “Install”. P a g e...
  • Page 39 Wait for the installation to finish, and then click “Finish” to complete the installation. Software Upgrade Recommended Upgrade Click at the top right and select “Software update” to click. The new version available dialog box will appear. Click "Upgrade Now" to download the latest version of the installer. The installation process will then begin automatically.
  • Page 40 Mandatory Upgrade If a critical patch is released, it will be labeled as mandatory, and the Software Fix client will be required to apply this upgrade. A dialog box displaying the availability of a new version will appear automatically. To download and install the new version, please click on "Upgrade Now".
  • Page 41 Start page Launch Software Fix, it will enter it’s start page. User Logout user Click to logout. 11 | P a g e...
  • Page 42 Click icon at the top right of page, the login dialog box pops up. You can login to Software Fix Client by Lenovo ID. Registered devices Login to your account, and then connect your new device. Once connect success, the prompt box will pop up as follow: Click “Yes”...
  • Page 43 Setting Click icon at the top right of page, and then you can view the Lenovo privacy policy, Software upgrade, Language and About. a. Lenovo Privacy Policy Click the Lenovo Privacy Policy, you can see the privacy policy of the RSA on the web page.
  • Page 44 Click the icon , you can view the FAQ and guide. Notification Launch Software Fix client, the unread notification will pop up automatically. Click icon, it will list all notification. Here, you can click ‘delete’ icon to delete the notification. You can also view historical notifications.
  • Page 45 Download Center Click icon to access the download center. All downloading resources, such as ROM packages and Country code packages, will be added to the "In progress" page. • Click the pause icon to temporarily stop the download process. • Click the start icon to resume the download process.
  • Page 46 Clicking the "Go to Rescue" button will switch you back to the "select a Device" page and automatically match you with the corresponding firmware that you previously downloaded. 16 | P a g e...
  • Page 47 Plug-in Introduction Driver Check The driver installation status button ‘ ’ is displayed at the top of the rescue Page. When no device is connected, hover on the button, it shows ‘waiting for device to connect’. 17 | P a g e...
  • Page 48 When the driver is detected as not installed after clicking the ‘Rescue’ button, hover the mouse to display ‘Installing device driver…’. When the driver is detected as installed after clicking the ‘Rescue’ button, hover the mouse to display ‘PC driver installed’.
  • Page 49 Rescue Click the “Rescue” plug-in button: Once loading is completed, the following page will appear: Phone Rescue Click the ‘Phones’. It will show the match type to select. 19 | P a g e...
  • Page 50 IMEI matching Rescue Click on the "Input IMEI" button to display the IMEI detection page. Then, enter the IMEI number of the device that you wish to rescue into the input box provided. 20 | P a g e...
  • Page 51 Note: If the region of the PC is setting to China and the language of the RSA Client is Chinese, then the IMEI matching page will be disabled. Click to search, it will show the result of matching if it can match a firmware. Click “OK”...
  • Page 52 When firmware downloaded, the “Rescue” button will be displayed. Click the “Rescue” button, it will begin to rescue. The progress bar will appear. 22 | P a g e...
  • Page 53 Once the rescue is completed, the following pop-up box will appear. If you have successfully backed up the files within 24 hours, click the OK button on the Flashing Finish screen, and the Restore Files prompt box will pop up. 23 | P a g e...
  • Page 54 Click the Yes button in the restore pop-up window to switch to the backup and restore page to restore the backed-up files. Fastboot Mode Rescue Click on the "Fastboot Connection" button on the Phone Rescue page. This will display the instructions for connecting a fastboot device.
  • Page 55 If it is a supported model and there is one matched firmware, a similar display will appear as follow: Click on the "Download" button to initiate the download of the firmware. Once the download is complete, click on the "Rescue" button to proceed with the device rescue process. 25 | P a g e...
  • Page 56 Click “Rescue”, it will begin to rescue, and the progress bar will appear. Once the rescue is completed, the following pop-up box will appear. 26 | P a g e...
  • Page 57 If you have successfully backed up the files within 24 hours, click the OK button on the Flashing Finish screen, and the Restore Files prompt box will pop up. Click the Yes button in the restore pop-up window to switch to the backup and restore page to restore the backed-up files.
  • Page 58 Manual selection Rescue Click on "Model Selection" to access the Phone's Manual Selection page. When you first enter the Manual selection page and have registered any device(s), a pop-up box titled "You used these devices recently. Would you like to rescue one of these?" will appear. Select the device that you wish 28 | P a g e...
  • Page 59 to rescue from the list provided. The Software Fix client will then automatically match the selected device's product name and model name. To enter the Phone's manual selection page, select the product name and model name in the "Product Name" and "Model Name"...
  • Page 60 Click “Rescue” button, it will begin to rescue, and the progress bar will appear: Once the rescue is completed, the following pop-up box will appear. 30 | P a g e...
  • Page 61 If you have successfully backed up the files within 24 hours, click the OK button on the Flashing Finish screen, and the Restore Files prompt box will pop up. Click the Yes button in the restore pop-up window to switch to the backup and restore page to restore the backed-up files.
  • Page 62 If the device requires a country code, the following dialog box will appear. Follow the on-screen instructions to operate the device and set the country code. Note: After the device has been rescued, its product name will be displayed in the first line. You can click on the "Unpin from top"...
  • Page 63 Connect the device to RSA over Wi-Fi, it will match the firmware automatically. Click the "Download" button to download the firmware. Once the download is complete, the button will change to "Rescue". 33 | P a g e...
  • Page 64 Click ‘Rescue’ and connect the device as instruction to flash device. Once the rescue is completed, the following pop-up box will appear. 34 | P a g e...
  • Page 65 If you have successfully backed up the files within 24 hours, click the OK button on the Flashing Finish screen, and the Restore Files prompt box will pop up. Click the Yes button in the restore pop-up window to switch to the backup and restore page to restore the backed-up files.
  • Page 66 SN matching Rescue Click on the "Input Serial Number" button to display the SN detection page. Then, enter the SN number of the device that you wish to rescue into the input box provided. 36 | P a g e...
  • Page 67 Enter the Serial Number of the device to be rescued in the input box. Click to search, it will show the result of matching if it can match a firmware. Click “OK” will enter the rescue page, click “Download” button to download the firmware. Downloading the firmware…...
  • Page 68 When firmware downloaded, the “Rescue” button will be displayed. Click the “Rescue” button, it will begin to rescue. The progress bar will appear. 38 | P a g e...
  • Page 69 Once the rescue is completed, the following pop-up box will appear. If you have successfully backed up the files within 24 hours, click the OK button on the Flashing Finish screen, and the Restore Files prompt box will pop up. 39 | P a g e...
  • Page 70 Click the Yes button in the restore pop-up window to switch to the backup and restore page to restore the backed-up files. USB Debugging Mode Rescue Click ‘USB Connection’ and follow the steps to connect to the device. A display like the following will appear. You can click the download button to download the firmware.
  • Page 71 When the firmware downloads complete, you can click the “Rescue” button to rescue device. Disconnect your device and reconnect it following the on-screen prompts. The flashing process will commence, followed by the appearance of a progress bar as shown below: 41 | P a g e...
  • Page 72 Once the rescue is completed, the following pop-up box will appear. If you have successfully backed up the files within 24 hours, click the OK button on the Flashing Finish screen, and the Restore Files prompt box will pop up. 42 | P a g e...
  • Page 73 Click the Yes button in the restore pop-up window to switch to the backup and restore page to restore the backed-up files. Manual selection rescue Click “Tablet” button, it will show the match type to select. 43 | P a g e...
  • Page 74 Click ‘Input Serial Number’ and then click ‘How to find SN?’ → ‘Manual Selection’, it will enter tablet manual selection page. The rescue step is similar with the manual selection rescue of phone rescue. The specific content is in 5.1.1.3. Smart Device Rescue SN matching Rescue Click on the "Smart Device"...
  • Page 75 Click to search, it will show the result of matching firmware. Click “OK” will enter the rescue page, click “Download” button to download the firmware. 45 | P a g e...
  • Page 76 Downloading the firmware… When firmware downloaded, the “Rescue” button will be displayed. 46 | P a g e...
  • Page 77 Click the “Rescue” button, it will begin to rescue. The progress bar will appear. Once the rescue is completed, the following pop-up box will appear. 47 | P a g e...
  • Page 78 Manual selection rescue Click “Smart Device” button, it will show the SN detection page. Click “How to find SN?” → “Manual Selection”, it will enter smart device manual selection page. 48 | P a g e...
  • Page 79 The rescue step is similar to the manual selection rescue feature found in phone rescue software. To select a device, simply click on its corresponding icon. Moto Care When entering the IMEI on the rescue page, the system will search for warranty information and match it with the ROM.
  • Page 80 By clicking on the banner at the bottom of the client, you will be directed to Moto Care on the web. Backup & Restore Connect one device to Client by USB cable. 50 | P a g e...
  • Page 81 Backup Click the ‘Backup’ icon and select Contacts, Pictures, Music, Videos, Files or SMS icon, and then click Backup button to backup. Click Change icon to change the save path for backup file. 51 | P a g e...
  • Page 82 Click Open icon to enter the save path. Check “Encrypt backup” option, you can set the backup file’s password. Notice: If connect the device to client via Device Help, it does not support the Files and SMS backup. And it won’t show the ‘Choose Storage’...
  • Page 83 Restore completed, the following page will appear: My Device The "My Device" module is a tool designed to help users manage the media content on their mobile devices, including pictures, videos, songs, and contacts. In order to use this feature, the device must be connected either via USB cable or Wi-Fi.
  • Page 84 Click on the "My Device" icon to launch the plugin and get started. Home a. Device info: Display the devices information including model name, battery power, IMEI, SN, Internal storage capacity, external storage capacity, Android Version and Current Version. b. Shot: Shot the device’s picture. c.
  • Page 85 Export: Select an App, then click “Export” and select a PC path. The app’s APK file will be exported to the specified path. Uninstall: Select an app, and then click “Uninstall” to uninstall it. Or click the Uninstall button behind the application.
  • Page 86 Double click a folder, the picture management page will appear: Import: Import pictures from a specified PC path by click “Import” button. Export: Select picture(s) from the list, then click “Export” and select a PC path. The selected picture(s) will be exported to the specified path. Delete: There are three methods to delete picture(s) from device.
  • Page 87 • Select picture(s), then click “Delete” button to delete selected pictures. • Double-click one picture, the original image will display. And then click the “Delete” icon at bottom. View: Pictures support two view modes: Time and Grid. You can click icon to switch to list mode, click icon to switch to grid mode.
  • Page 88 Music Management Click “Music” icon to access the Music management page. Import: Import music from a specified PC path by click “Import” button. Export: Select music, and then click “Export” button and select a PC path. The selected music will be exported to the specified path.
  • Page 89 Import: Import video file(s) from a specified PC path by click “Import” button. Export: Select video, and then click “Export” and select export path. The selected video will be exported to the export path. Delete: Select video, then click “Delete” to delete selected video. View: Video supports two view modes: Grid and List.
  • Page 90 Add Contact: Add new contact by click “Add Contact” icon. Import: Import contact from PC path by click “Import” icon. Export: Select contact, and then click “Export” and select export path. The selected video will be exported to export path. Delete: Select contact, then click “Delete”...
  • Page 91 One-click Clone Connect the two devices to the Client and click on the "One-click clone" option. This will take you to the One- click clone page, where you should select the older device as the "From" device and the new device as the "To" device.
  • Page 92 Select the backup file, then click ‘Start’ button, the “Transferring” page will be displayed. Cloning finished, and then it will enter the result page. Toolbox Click the “Toolbox” plug-in button: 62 | P a g e...
  • Page 93 There are four functions: Clipboard, GIF Maker, Ringtone Maker and Screen Recorder. Clipboard Click “Clipboard” to enter “Clipboard” page. Copy texts from/to device to/from PC. 63 | P a g e...
  • Page 94 Copy to device clipboard: Enter “Clipboard” page, copy texts on PC, the texts will paste to clipboard on “Clipboard” page. And click “Copy to device clipboard”. The texts will be sent to the device’s clipboard. Paste from device clipboard: Copy texts on device, and then click the “Paste from device clipboard”, the device’s texts will to “Clipboard”...
  • Page 95 a. Click “Add” to add picture. b. Modify the “Output Size” to set the gif’s size. c. Modify “Frame Rate” to set the gif’s frame rate. d. Modify the “Save to” to set the gif’s save path. Move the mouse over the picture. It will appear the “Delete” and “Edit” icon. Click the “Delete”...
  • Page 96 After adding the pictures, and then moving the mouse to the preview area, the play icon will appear. Click ‘play’ button to preview the GIF. Click “Create GIF” button after adding pictures, it will be creating gif. The created gif will save to the storage path.
  • Page 97 1) Click “Add MP3 audio file” button to select PC’s music. 2) Move the “start point” and “end point”, and then click “Play” icon to listen to the music. 3) Click the “Call ringtone” or “Notification ringtone” to set ringtone type. 4) Finally, connect device, and then click “Set as Ringtone”...
  • Page 98 Screen Recorder Click on "Screen Recorder" to access the "Screen Recorder" page. This feature allows you to record your phone's screen as a video. Once you have connected your device, the following page will appear. The page supports two functions: Screen Recorder and Recording video management. Record Screen of Mobile Assistant APP: Connect your device to the client computer using a USB cable.
  • Page 99 Click “Setting” icon at right top of page, it will enter setting page. You can set Resolution, recording direction and sound recording. Click “Recording” button, it begins to record screen. You can pause or stop recording screen by those two ways as follow: •...
  • Page 100 a. Export: Select recording video, and then click “Export” and select export path. The selected video will be exported to the export path. b. Delete: Select recording video, then click “Delete” to delete selected video. c. Refresh: After recording video or delete recording video on device, click “Refresh” and loading latest video.
  • Page 101 Click the 'Start Hardware Test' button to initiate the hardware testing process. Once the test has begun, the button will change to 'Finish Test'. At this point, you can click on the 'Read result' option to view the test results from your device.
  • Page 102 Do the hardware test and click ‘Finish Test’ or ‘Read Result’ in client, it will show the test result in client. Support Click the “Support” plug-in button. 72 | P a g e...
  • Page 103 Tips Online provides How-to & solutions for Lenovo and Moto devices based on the user's selection. For instance, if Lenovo Tablets is chosen, once the page has loaded, the following page will be displayed. Users can then reselect a category to view tips for either Moto phones or Lenovo Phones.
  • Page 104 It will display the Lenovo Tablet and Registered Device buttons. There are two ways to find a product's solution. • Click on the Lenovo Tablets or Registered button, and then select the sub-series and product. This will take you to the product solution page automatically.
  • Page 105 Click the link to view the solution details page. Forum Click the “Forum” button: 75 | P a g e...
  • Page 106 For Example: Lenovo Tablets category is selected, the following page will be appeared: MIA/Lena Click the “MIA” button: For Example: If the Moto Phones category is selected and the page has finished loading, the following page will appear. You can obtain assistance by communicating with Motorola Support.
  • Page 107 Warranty Click the “Warranty” button: Once loading is completed, the following page will be appeared. There are two ways to check your device’s warranty: • The connecting devices and registered devices’ SN will be listed on the input box. Click the drop-down list, select one of the SN, and then check icon to check.
  • Page 108 Data Transfer The data transfer is a function of the MA in the device, and the interface mainly introduces how to use this function in the device to transfer data. See 1.3.4 for details on how to use the function. 78 | P a g e...
  • Page 109 Feedback Click on the "Feedback" button located at the bottom right corner to access the feedback page. You can submit your feedback, and it will be sent back to Lenovo. Survey If you have minutes, we would greatly appreciate it if you could fill out the Software Fix survey. Your input will help us improve the app and make it even better for our users.
  • Page 110 7. Lenovo APP You can download this APP by scan the QR code. Also, can be downloaded at https://pcsupport.lenovo.com/us/en/lenovoapp Instruction of the APP: 8. Product Disassembly 8.1 Repair Tool 80 | P a g e...
  • Page 111 8.2 Common Repair Tips There are some common repair videos for your reference, you can download and view them if needed. 1. How to assembly adhesive (such as TP module adhesive) https://osd.lenovo.com:443/kb/share/getShareFileListById?shareId=57315 2. How to remove adhesive (such as TP module adhesive) https://osd.lenovo.com:443/kb/share/getShareFileListById?shareId=57316 3.
  • Page 112 8.3 Key Tips • Heating platform should be preheated to 80 degree Celsius for 5 minutes. • Suction cup is required to pull out (open) the TPLCM. • The black graphite foils and RF cable comes with the mainboard. No need to remove the black graphite and RF cable from the mainboard .
  • Page 113 8.4 Disassembly SOP 83 | P a g e...
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  • Page 130 TB330FUPXUP 9. Part Replacement Repair 9.1 Explosive View TB330FUXU 100 | P a g e...
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  • Page 132 We recommend you use our repair options during the in-warranty period for best results. However, if you would like to perform the repair yourself, you can find and purchase high-performance replacement parts on https://support.lenovo.com. 1. Look up Identify your device, view parts info & availability Click View PC Support：...
  • Page 133 Then you can find the product’s information, click “Purchase Parts” to find parts list. 2． Select Parts Select the parts you want to purchase. choose your country first. You could also select display language. Click on “Model”, you can Please see the service parts information.
  • Page 134 Click on parts category pictures or select commodity pull down list to choose the parts you want. 3. Check Out Complete your order and check out. Add parts to cart and check out. 104 | P a g e...
  • Page 135 Fill in address and pay for the order If you buy Lenovo tablet from authorized retailer and would like to do self-repair, Lenovo also provide the parts ordering channel where e-support website parts list is not available. You could contact the retailer or Lenovo recommended repair provider or repair center who can...
  • Page 136 Input Model Name in search box to find the part list, contact your retailer or recommended repair provider to help you select and order spare parts. Note: LenovoEsales | LenovoEsales support country reference for indirect sale order: Bulgaria, Cyprus, Czech Republic, Estonia, Greece, Hungary, Latvia, Lithuania, Poland, Romania, Slovakia, Slovenia, Iceland, Türkiye.

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