Troubleshooting The Administration Console; Stopping Tomcat On Windows; Checking For Potential Configuration Problems - Novell ACCESS MANAGER 3.1 SP1 - ADMINISTRATION Manual

Troubleshooting the
6
Administration Console
This section discusses general troubleshooting issues found in the Administration Console:
Section 6.1, "Stopping Tomcat on Windows," on page 91
Section 6.2, "Checking for Potential Configuration Problems," on page 91
Section 6.3, "Logging," on page 93
Section 6.4, "Event Codes," on page 94
Section 6.5, "Restoring a Failed Secondary Console," on page 94
Section 6.6, "Moving the Primary Administration Console to New Hardware," on page 94
Section 6.7, "Converting a Secondary Console into a Primary Console," on page 95
Section 6.8, "Orphaned Objects in the Trust/Configuration Store," on page 104
Section 6.9, "Repairing the Configuration Datastore," on page 105
Section 6.10, "Session Conflicts," on page 105
Section 6.11, "Unable to Log In to the Administration Console," on page 105
Section 6.12, "(Linux) Exception Processing IdentityService_ServerPage.JSP," on page 106
Section 6.13, "Backup/Restore Failure Because of Special Characters in Passwords," on
page 106

6.1 Stopping Tomcat on Windows

If you use the Administrative Tools > Services option on Windows to stop Tomcat, Tomcat does not
shut down cleanly and displays an error. To continue, click OK.
The following command sometimes produces an error:
net stop Tomcat5
Whichever method you use to stop Tomcat, Tomcat is stopped. Wait a minute before restarting
Tomcat.
6.2 Checking for Potential Configuration
Problems
If your Access Manager components are not running as you have configured them to run, you might
want to check the system to see if any of the components have configuration or network problems.
1 In the Administration Console, click Auditing > Troubleshooting > Configuration.
2 All of the options should be empty, except the Cached Access Gateway Configurations option
(see Step 4) and the Current Access Gateway Configurations option (see
contains an entry, you need to clear it. Select the appropriate action from the following table:
Step 6). If an option

Troubleshooting the Administration Console

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