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Dell 16 Owner's Manual

Dell 16 Owner's Manual

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Dell 16
DC16250
Owner's Manual
Regulatory Model: P131F
Regulatory Type: P131F001
May 2025
Rev. A00

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  • Page 1 Dell 16 DC16250 Owner's Manual Regulatory Model: P131F Regulatory Type: P131F001 May 2025 Rev. A00...
  • Page 2 A WARNING indicates a potential for property damage, personal injury, or death. Copyright © 2025 Dell Inc. or its subsidiaries. All rights reserved. Dell Technologies, Dell, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be trademarks of their respective owners.

  • Page 3: Table Of Contents

    Bottom....................................10 Locate the Service Tag or Express Service Code label of your computer............10 Battery-status light................................11 Chapter 2: Set up your Dell 16 DC16250..................12 Chapter 3: Specifications of Dell 16 DC16250................14 Dimensions and weight..............................14 Processor..................................... 14 Chipset....................................
  • Page 4 After working inside your computer........................31 BitLocker....................................31 Recommended tools................................31 Screw list....................................31 Major components of Dell 16 DC16250........................33 Chapter 5: Removing and installing Customer Replaceable Units (CRUs)........36 Base cover..................................36 Removing the base cover............................36 Installing the base cover ............................38 Battery....................................
  • Page 5 Touchpad.....................................67 Removing the touchpad.............................67 Installing the touchpad ..............................68 I/O-board cable ................................70 Removing the I/O-board cable..........................70 Installing the I/O-board cable...........................70 I/O board....................................71 Removing the I/O board ............................71 Installing the I/O board ............................. 72 Display assembly................................73 Removing the display assembly ..........................73 Installing the display assembly ..........................
  • Page 6 Deleting or changing an existing system password or admin password............122 Clearing system and admin passwords........................122 Chapter 9: Troubleshooting....................... 123 Handling swollen rechargeable Li-ion batteries......................123 Dell SupportAssist Pre-boot System Performance Check diagnostics.............. 123 Running the SupportAssist Pre-Boot System Performance Check.............. 124 Built-in self-test (BIST)..............................124 Motherboard Built-In Self-Test (M-BIST)......................124 Logic Built-in Self-test (L-BIST)..........................125...

  • Page 7: Chapter 1: Views Of Dell 16 Dc16250

    Views of Dell 16 DC16250 Right Figure 1. Right view 1. Universal Audio port Connect headphones or a headset (headphone and microphone combo). 2. USB 3.2 Gen 1 (5 Gbps) port Connect devices such as external storage devices and printers. Provides data transfer speeds of up to 5 Gbps.

  • Page 8: Top

    10 seconds to force shut-down the computer. If the power button has a fingerprint reader, place your finger on the power button steadily to log in. Figure 4. Active area of the fingerprint reader Views of Dell 16 DC16250...

  • Page 9: Front

    Provides digital sound input for audio recording and voice calls. 2. Camera Enables you to video chat, capture photos, and record videos. 3. Camera-status light Turns on when the camera is in use. 4. Display Provides visual output. Views of Dell 16 DC16250...

  • Page 10: Bottom

    The Service Tag is a unique alphanumeric identifier that allows Dell service technicians to identify the hardware components in your computer and access warranty information. The Express Service Code is a numeric version of the Service Tag.

  • Page 11: Battery-Status Light

    Figure 7. Service Tag/Express Service Code location Battery-status light The following table lists the battery-status light of your Dell 16 DC16250. Table 1. Battery-status light behavior  Power source LED behavior System power state Battery charge level AC adapter S0 or S5...

  • Page 12: Chapter 2: Set Up Your Dell 16 Dc16250

    Set up your Dell 16 DC16250 About this task NOTE: The images in this document may differ from your computer depending on the configuration you ordered. Steps 1. Connect the power adapter and press the power button. Figure 8. Connect the power adapter and press the power button NOTE: The battery may go into power-saving mode during shipment to conserve charge on the battery.
  • Page 13 Table 2. Locate Dell apps  Resources Description Dell Optimizer is an application designed to enhance computer performance and productivity by optimizing settings for power, battery, display, collaboration touchpad, and presence detection. It also provides access to applications purchased with your new computer.

  • Page 14: Chapter 3: Specifications Of Dell 16 Dc16250

    The weight of your computer depends on the ● Maximum: 2 kg (4.40 lb) configuration that you ordered. Processor The following table lists the details of the processors that are supported in your Dell 16 DC16250. Table 4. Processor  Description Option one...

  • Page 15: Chipset

    Processor cache 12 MB 12 MB Integrated graphics Intel Graphics Intel Graphics Chipset The following table lists the details of the chipset that is supported by your Dell 16 DC16250. Table 5. Chipset  Description Values Chipset Integrated Processor Intel Core 5/7 processors...

  • Page 16: Memory

    ● 8 GB: 1 x 8 GB, DDR5, 5200 MT/s, single-channel ● 16 GB: 2 x 8 GB, DDR5, 5200 MT/s, dual-channel ● 24 GB: 1 x 16 GB + 1 x 8 GB, DDR5, 5200 MT/s, dual- channel ● 32 GB: 2 x 16 GB, DDR5, 5200 MT/s, dual-channel External ports and slots The following table lists the external ports and slots on your Dell 16 DC16250.

  • Page 17: Internal Slots

    M.2 cards, search in the Knowledge Base Resource at Dell Support Site. Wireless module The following table lists the Wireless Local Area Network (WLAN) module that is supported on your Dell 16 DC16250. Table 9. Wireless module specifications  Description Values Model number...

  • Page 18: Storage

    Dual-array microphones Storage This section lists the storage options on your Dell 16 DC16250. Your Dell 16 DC16250 supports only one M.2 2230 solid state drive. NOTE: The M.2 2230 solid state drive is the primary storage drive of your computer Table 11.

  • Page 19: Keyboard Shortcuts Of Dell 16 Dc16250

    Knowledge Base Resource at the Dell Support site. Keyboard shortcuts of Dell 16 DC16250 NOTE: Keyboard characters may differ depending on the keyboard language configuration. Keys that are used for shortcuts remain the same across all language configurations.

  • Page 20: Camera

    Home (move to the beginning of the document) fn + right arrow End (move to the end of the document) Camera The following table lists the camera specifications of your Dell 16 DC16250. Table 15. Camera specifications  Description Values Number of cameras...

  • Page 21: Touchpad

    For more information about the touchpad gestures available on Windows, see the Microsoft Knowledge Base article at Microsoft Support Site. Power adapter The following table lists the power adapter specifications of your Dell 16 DC16250. Table 17. Power-adapter specifications  Description Values Type 65 W DC-in adapter, 4.50 mm barrel, E4...

  • Page 22: Power Adapter Requirements Of Dell 16 Dc16250

    Power adapter requirements of Dell 16 DC16250 NOTE: If you did not purchase the Dell-branded power adapter that is recommended for your computer, ensure that the power adapter you use meets the following requirements. The following table lists the power adapter requirements for your Dell 16 DC16250.

  • Page 23: Power Requirements (For Computers Shipped With 3-Cell, 41 Wh Battery)

    Operating and storage temperature ranges may differ among components, so operating or storing the device outside these ranges may impact the performance of specific components. CAUTION: Dell Technologies recommends that you charge the battery regularly for optimal power consumption. Power requirements (for computers shipped with 3-cell, 41 Wh...

  • Page 24: Power Requirements (For Computers Shipped With 4-Cell, 54 Wh Battery)

    65 Watts in order to achieve the maximum charging speed. This computer supports USB Power Delivery (PD) fast charging. Display The following table lists the display specifications of your Dell 16 DC16250. Table 20. Display specifications  Description...

  • Page 25: Fingerprint Reader (Optional)

    The following table lists the sensor of your Dell 16 DC16250. Table 22. Sensor  Sensor support Accelerometer GPU—Integrated The following table lists the specifications of the integrated Graphics Processing Unit (GPU) supported by your Dell 16 DC16250. Table 23. GPU—Integrated  Controller Memory size...

  • Page 26: External Display Support

    Supported external displays with laptop display enabled laptop display disabled Intel Graphics GPU—Discrete The following table lists the specifications of the discrete Graphics Processing Unit (GPU) supported by your Dell 16 DC16250. Table 25. GPU—Discrete  Controller Memory size Memory type...

  • Page 27: Dell Support Policy

    ● Look away from your display, and gaze at a distant object at 20 ft (609.60 cm) away for at least 20 seconds during each break. Dell Optimizer Dell Optimizer is an AI-based software application that allows you to customize your computer settings for power and battery, and more. For Dell 16 DC16250 with Dell Optimizer, you can: ●...

  • Page 28: Chapter 4: Working Inside Your Computer

    CAUTION: You should only perform troubleshooting and repairs as authorized or directed by the Dell technical support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. CAUTION: Before touching anything inside your computer, ground yourself by touching an unpainted metal surface, such as the metal at the back of the computer.

  • Page 29: Safety Precautions

    Ensure that your computer is shut down and the power adapter is disconnected. a. Press and hold the B key and the power button for 3 seconds or until the Dell logo appears on the screen. b. Press any key to continue.

  • Page 30: Esd Field Service Kit

    that are related to the damage. The weakened trace may take weeks or months to melt, and in the meantime may cause degradation of memory integrity, intermittent memory errors, and so on. Intermittent failures that are also called latent or "walking wounded" are difficult to detect and troubleshoot. Perform the following steps to prevent ESD damage: ●...

  • Page 31: Transporting Sensitive Components

    Dell products. In addition, it is critical to keep sensitive parts separate from all insulator parts while servicing the computer. Transporting sensitive components When transporting ESD sensitive components such as replacement parts or parts to be returned to Dell, it is critical to place these parts in anti-static bags for safe transport. After working inside your computer...
  • Page 32 NOTE: Some computers have magnetic surfaces. Ensure that the screws are not left attached to such surfaces when replacing a component. NOTE: Screw color may vary depending on the configuration ordered. Table 29. Screw list  Component Screw type Quantity Screw image Captive screw Base cover M2x5...

  • Page 33: Major Components Of Dell 16 Dc16250

    Table 29. Screw list (continued) Component Screw type Quantity Screw image Power button with fingerprint M1.6x1.8 reader System board M2x3.5 M1.6x1.8 Major components of Dell 16 DC16250 The following image shows the major components of Dell 16 DC16250. Working inside your computer...
  • Page 34 Figure 11. Major components of Dell 16 DC16250 1. Base cover 2. Battery 3. System board 4. Wireless card 5. Memory modules 6. Palm-rest and keyboard assembly 7. Speakers 8. Display assembly 9. Touchpad bracket 10. Touchpad 11. Solid state drive with bracket...
  • Page 35 16. Power button with optional fingerprint reader NOTE: Dell provides a list of components and their part numbers for the original computer configuration purchased. These parts are available according to warranty coverage purchased by the customer. Contact your Dell sales representative for purchase options.

  • Page 36: Chapter 5: Removing And Installing Customer Replaceable Units (Crus)

    Removing and installing Customer Replaceable Units (CRUs) The replaceable components in this chapter are Customer Replaceable Units (CRUs). CAUTION: Customers can replace only the Customer Replaceable Units (CRUs) following the safety precautions and replacement procedures. NOTE: The images in this document may differ from your computer depending on the configuration you ordered. Base cover Removing the base cover Prerequisites...
  • Page 37 Figure 12. Removing the base cover Removing and installing Customer Replaceable Units (CRUs)

  • Page 38: Installing The Base Cover

    Figure 13. Removing the base cover Steps 1. Remove the six screws (M2x5) and loosen the two captive screws that secure the base cover to the palm-rest and keyboard assembly. NOTE: Upon loosening the captive screws, the base cover opens up creating a gap between the base cover and the palm-rest assembly at the hinges.
  • Page 39 Figure 14. Installing the base cover Removing and installing Customer Replaceable Units (CRUs)

  • Page 40: Battery

    Figure 15. Installing the base cover Steps 1. Place the base cover on the palm-rest and keyboard assembly. 2. Align the screw holes on the base cover with the screw holes on the palm-rest and keyboard assembly, and then snap the base cover into place.

  • Page 41: Removing The 3-Cell Battery

    About this task The following image indicates the location of the 3-cell battery and provides a visual representation of the removal procedure. Figure 16. Removing the 3-cell battery Steps 1. Open the latch and disconnect the battery cable from the connector (BATT) on the system board.

  • Page 42: Installing The 3-Cell Battery

    NOTE: Battery and battery cable are separate serviceable parts. If battery replacement is required, reuse the same battery cable. To disconnect the battery cable, see Disconnecting the battery cable. Installing the 3-cell battery Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following image indicates the location of the 3-cell battery and provides a visual representation of the installation procedure.

  • Page 43: Removing The 4-Cell Battery

    Figure 18. Installing the battery - Insert the tabs into hooks 2. Align the screw holes on the battery with the screw holes on the palm-rest and keyboard assembly. 3. Replace the three screws (M2x3.5) to secure the battery to the palm-rest and keyboard assembly. 4.

  • Page 44: Installing The 4-Cell Battery

    Figure 19. Removing the 4-cell battery Steps 1. Open the latch and disconnect the battery cable from the connector (BATT) on the system board. 2. Remove the five screws (M2x3.5) that secure the battery to the palm-rest and keyboard assembly. 3.
  • Page 45 Figure 20. Installing the 4-cell battery NOTE: Battery and battery cable are separate serviceable parts. If battery replacement is required, reuse the same battery cable. To connect the battery cable, see Connecting the battery cable. Steps 1. Place the battery, along with the battery cable, in the slot on the palm-rest and keyboard assembly. NOTE: When placing the battery, insert the tabs on the battery into the hooks on the palm-rest and keyboard assembly.

  • Page 46: Battery Cable

    Battery cable Disconnecting the battery cable Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the base cover. 3. Remove the 3-cell battery 4-cell battery, whichever is applicable. About this task The following images in the steps indicate the location of the battery cable and provide a visual representation of disconnecting the battery cable.

  • Page 47: Connecting The Battery Cable

    Figure 23. Releasing the battery cable connector Figure 24. Disconnecting the battery cable Connecting the battery cable Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following images in the steps indicate the location of the battery cable and provide a visual representation of the connecting the battery cable.

  • Page 48: Memory Module

    Figure 25. Connecting the battery cable Steps 1. Connect the battery cable to the connector on the battery and close the latch. 2. Route the battery cable through the routing guides on the battery. Next steps 1. Install the 3-cell battery 4-cell battery, whichever is applicable.

  • Page 49: Installing The Memory Module

    Figure 26. Removing the memory module Steps 1. Lift the Mylar to access the memory module. 2. Pull the retention clips away from the memory module until the memory module pops-up. 3. Hold the memory module by the edges and slide to remove it from the memory-module slot (DIMM A DDR5 ONLY). CAUTION: To prevent damage to the memory module, hold the memory module by the edges.
  • Page 50 About this task The following images indicate the location of the memory module and provide a visual representation of the installation procedure. Figure 27. Installing the memory module Steps 1. Lift the Mylar to access the memory-module slot. 2. Align the notch on the memory module to the tab on the memory-module slot (DIMM A DDR5 ONLY). 3.

  • Page 51: Solid State Drive

    Next steps 1. Install the base cover. 2. Follow the procedure in After working inside your computer. Solid state drive Removing the solid state drive Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the base cover.

  • Page 52: Wireless Card

    About this task The following images indicate the location of the solid state drive and provide a visual representation of the installation procedure. Figure 29. Installing the solid state drive Steps 1. Align and place the solid state drive on the solid state drive bracket. 2.

  • Page 53: Installing The Wireless Card

    Figure 30. Removing the wireless card Steps 1. Remove the screw (M2x3.5) that secures the wireless-card bracket to the system board. 2. Lift the wireless-card bracket off the wireless card. 3. Disconnect the wireless-antenna cables from the connectors on the wireless card. 4.
  • Page 54 Figure 31. Installing the wireless card Steps 1. Align the notch on the wireless card to the tab on the wireless-card slot. 2. Slide the wireless card at an angle into the wireless-card slot (WLAN) on the system board. 3. Connect the wireless-antenna cables to the connectors on the wireless card. The following table provides the antenna-cable color scheme for the wireless card that is supported by your computer.

  • Page 55: Speakers

    Next steps 1. Install the base cover. 2. Follow the procedure in After working inside your computer. Speakers Removing the speakers Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the base cover. About this task The following images indicate the location of the speakers and provide a visual representation of the removal procedure.
  • Page 56 Figure 33. Removing the speakers Steps 1. Disconnect the battery cable from the connector (BATT) on the system board. 2. Disconnect the speaker cable from the connector (SPK) on the system board. CAUTION: To disconnect the speaker cable from the system board, pry the base of the cable connector’s head first and then pull it away from the connector (SPK) on the system board.

  • Page 57: Installing The Speakers

    Figure 34. Disconnecting the speaker cable 3. Remove the speaker cable from the routing guides on palm-rest and keyboard assembly. 4. Remove the four screws (M2x2.3) that secure the speakers to the palm-rest and keyboard assembly. 5. Lift the speakers, along with the cable, off the palm-rest and keyboard assembly. Installing the speakers Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure.
  • Page 58 Figure 35. Installing the speakers Figure 36. Connecting the battery cable NOTE: If the rubber grommets are pushed out when removing the speakers, push them back in before replacing the speakers. Removing and installing Customer Replaceable Units (CRUs)

  • Page 59: Fan

    Steps 1. Using the alignment posts and rubber grommets, place the speakers in the slots on the palm-rest and keyboard assembly. NOTE: Ensure that the rubber grommets on the speakers are threaded through the alignment posts and the four rubber grommets are seated into the slot and installed on the speakers properly.

  • Page 60: Installing The Fan

    Figure 38. Removing the fan Steps 1. Disconnect the fan cable from the connector (FAN) on the system board. 2. Remove the two screws (M2x5.5) that secure the fan to the palm-rest and keyboard assembly. 3. Lift the fan, along with the fan cable, off the palm-rest and keyboard assembly. Installing the fan Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure.
  • Page 61 Figure 39. Installing the fan Steps 1. Align and place the fan, along with fan cable, in the slot on the palm-rest and keyboard assembly. CAUTION: Avoid touching the fan blades to prevent damage. 2. Align the screw holes on the fan with the screw holes on the palm-rest and keyboard assembly. 3.

  • Page 62: Chapter 6: Removing And Installing Field Replaceable Units (Frus)

    To avoid any potential damage to the component or loss of data, ensure that an authorized service technician replaces the Field Replaceable Units (FRUs). CAUTION: Dell Technologies recommends that these procedures be performed by trained technical repair specialists. CAUTION: Your warranty does not cover damages that may occur during FRU repairs that are not authorized by Dell Technologies.

  • Page 63: Installing The Heat Sink - For Computers Shipped With Integrated Graphics Card

    Figure 40. Removing the heat sink - for computers shipped with integrated graphics card WARNING: The heat sink may become hot during normal operation. Allow sufficient time for the heat sink to cool before you touch it. CAUTION: Do not touch the heat-transfer areas on the heat sink. The oils in your skin can reduce the heat- transfer capability of the thermal grease.

  • Page 64: Removing The Heat Sink - For Computers Shipped With Discrete Graphics Card

    Figure 41. Installing the heat sink - for computers shipped with integrated graphics card NOTE: If either the system board or the heat sink is replaced, use the thermal grease that is provided in the kit to ensure that thermal conductivity is achieved. Steps 1.

  • Page 65: Installing The Heat Sink - For Computers Shipped With Discrete Graphics Card

    About this task The following image indicates the location of the heat sink and provides a visual representation of the removal procedure. Figure 42. Removing the heat sink - for computers shipped with discrete graphics card WARNING: The heat sink may become hot during normal operation. Allow sufficient time for the heat sink to cool before you touch it.
  • Page 66 About this task The following image indicates the location of the heat sink and provides a visual representation of the installation procedure. Figure 43. Installing the heat sink - for computers shipped with a discrete graphics card NOTE: If either the system board or the heat sink is replaced, use the thermal grease provided in the kit to ensure that thermal conductivity is achieved.

  • Page 67: Touchpad

    Touchpad Removing the touchpad CAUTION: The information in this section is intended for authorized service technicians only. Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the base cover. 3. Remove the 3-cell battery 4-cell battery, whichever is applicable. About this task The following images indicate the location of the touchpad and provide a visual representation of the removal procedure.

  • Page 68: Installing The Touchpad

    2. Open the latch and disconnect the touchpad cable from the connector (TP) on the system board. 3. Slide and remove the touchpad cable from underneath the speaker cable. 4. Remove the five screws (M1.6x1.8) that secure the touchpad bracket to the palm-rest and keyboard assembly. 5.
  • Page 69 Figure 45. Installing the touchpad NOTE: Ensure that the touchpad is aligned with the guides on the palm-rest and keyboard assembly, and the gap on either side of the touchpad is equal. Steps 1. Align and place the touchpad, along with the touchpad cable, in the slot on the palm-rest and keyboard assembly. 2.

  • Page 70: I/O-Board Cable

    I/O-board cable Removing the I/O-board cable CAUTION: The information in this section is intended for authorized service technicians only. Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the base cover. 3. Remove the fan. About this task The following image indicates the location of the I/O-board cable and provides a visual representation of the removal procedure.

  • Page 71: I/O Board

    About this task The following image indicates the location of the I/O-board cable and provides a visual representation of the installation procedure. Figure 47. Installing the I/O-board cable Steps 1. Place the I/O-board cable on the palm-rest and keyboard assembly. 2.

  • Page 72: Installing The I/O Board

    Figure 48. Removing the I/O board Steps 1. Remove the three screws (M2.5x5) that secure the right-display hinge to the palm-rest and keyboard assembly. 2. Using a plastic scribe, lift and open the right-display hinge to an angle of 90 degrees from the palm-rest and keyboard assembly to access the I/O board.

  • Page 73: Display Assembly

    Figure 49. Installing the I/O board Steps 1. Carefully slide and place the I/O board on the palm-rest and keyboard assembly. 2. Align the ports on the I/O board with the port slots on the palm-rest and keyboard assembly. 3. Replace the three screws (M2x3.5) to secure the I/O board to the palm-rest and keyboard assembly. 4.
  • Page 74 NOTE: The maximum operating angle for the display-panel hinge is 135 degrees. Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the base cover. 3. Remove the wireless card. About this task The following images indicate the location of the display assembly and provide a visual representation of the removal procedure. Figure 50.

  • Page 75: Installing The Display Assembly

    Figure 51. Removing the display assembly Steps 1. Remove the speaker cable from the routing guides on the palm-rest and keyboard assembly. 2. Remove the wireless-antenna cables from the routing guides on the palm-rest and keyboard assembly. 3. Remove the five screws (M2.5x5) that secure the left and right-display hinges to the palm-rest and keyboard assembly. 4.
  • Page 76 Figure 52. Installing the display assembly Figure 53. Installing the display assembly NOTE: Ensure that the display hinges are opened to the maximum before replacing the display assembly on the palm-rest and keyboard assembly. Removing and installing Field Replaceable Units (FRUs)

  • Page 77: Display Bezel

    Steps 1. Place the display assembly on a clean and flat surface. 2. Carefully place the palm-rest and keyboard assembly at an angle on the display assembly. CAUTION: Do not slide the palm-rest and keyboard assembly over the display assembly to avoid damaging the display.
  • Page 78 Figure 54. Removing the display bezel Removing and installing Field Replaceable Units (FRUs)
  • Page 79 Figure 55. Removing the display bezel Removing and installing Field Replaceable Units (FRUs)
  • Page 80 Figure 56. Removing the display bezel Removing and installing Field Replaceable Units (FRUs)
  • Page 81 Figure 57. Removing the display bezel Removing and installing Field Replaceable Units (FRUs)

  • Page 82: Installing The Display Bezel

    Figure 58. Removing the display bezel NOTE: The display bezel is a non-reusable component and must be replaced with a new bezel if it is removed from the computer. Steps 1. Using a plastic scribe, pry open the display bezel from the outer edge of the openings at the bottom side of the display assembly, near the display hinges.
  • Page 83 Figure 59. Installing the display bezel Removing and installing Field Replaceable Units (FRUs)

  • Page 84: Display Panel

    Figure 60. Installing the display bezel Steps 1. Place the display assembly on a clean and flat surface. 2. Align and place the display bezel on the display assembly. 3. Starting from the top corner, press on the display bezel and work around the entire bezel until it snaps onto the display assembly.
  • Page 85 3. Remove the wireless card. 4. Remove the display assembly. 5. Remove the display bezel. About this task The following images indicate the location of the display panel and provide a visual representation of the removal procedure. Figure 61. Removing the display panel Removing and installing Field Replaceable Units (FRUs)
  • Page 86 Figure 62. Removing the display panel Removing and installing Field Replaceable Units (FRUs)

  • Page 87: Installing The Display Panel

    Figure 63. Removing the display panel Steps 1. Remove the two screws (M2x2.5) and eight screws (M2.5x3) that secure the display panel to the display back-cover and antenna assembly. 2. Using a plastic scribe, pry the display panel from the bottom-right corner. 3.
  • Page 88 Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following images indicate the location of the display panel and provide a visual representation of the installation procedure. Figure 64. Installing the display panel Removing and installing Field Replaceable Units (FRUs)
  • Page 89 Figure 65. Installing the display panel Steps 1. Place the display panel and display back-cover and antenna assembly on a clean and flat surface. 2. Carefully thread the display cable and wireless-antenna cables from the display hinges. 3. Connect the display cable to the connector on the display panel and close the latch. 4.

  • Page 90: Display Cable

    5. Follow the procedure in After working inside your computer. Display cable Removing the display cable CAUTION: The information in this section is intended for authorized service technicians only. Prerequisites 1. Follow the procedure in Before working inside your computer. 2.

  • Page 91: Installing The Display Cable

    2. Carefully peel back and remove the display cable from the display back-cover. Installing the display cable CAUTION: The information in this section is intended for authorized service technicians only. Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following image indicates the location of the display cable and provides a visual representation of the installation procedure.

  • Page 92: Camera

    5. Install the base cover. 6. Follow the procedure in After working inside your computer. Camera Removing the camera CAUTION: The information in this section is intended for authorized service technicians only. Prerequisites 1. Follow the procedure in Before working inside your computer.

  • Page 93: Display Back-Cover And Antenna Assembly

    Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following image indicates the location of the camera and provides a visual representation of the installation procedure. Figure 69. Installing the camera Steps 1.

  • Page 94: Installing The Display Back-Cover And Antenna Assembly

    4. Remove the display assembly. 5. Remove the display bezel. 6. Remove the display panel. 7. Remove the camera. 8. Remove the display cable. About this task NOTE: The display back-cover and antenna assembly cannot be further disassembled once all the pre-removal parts procedures are completed.

  • Page 95: Power Button

    About this task The following image indicates the location of the display back-cover and antenna assembly and provides a visual representation of the installation procedure. Figure 71. Display back-cover and antenna assembly Steps Place the display back-cover and antenna assembly on a flat surface and perform the Next steps to install the display back-cover and antenna assembly.

  • Page 96: Installing The Power Button

    Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the base cover. 3. Remove the board. About this task The following image indicates the location of the power button and provides a visual representation of the removal procedure. Figure 72.

  • Page 97: Power Button With Fingerprint Reader

    Figure 73. Installing the power button Steps 1. Place the power button in the slot on the palm-rest and keyboard assembly. 2. Align the screw hole on the power button to the screw hole on the palm-rest and keyboard assembly. 3.

  • Page 98: Installing The Power Button With Fingerprint Reader

    About this task NOTE: This procedure applies only to computers shipped with a power button with fingerprint reader installed. The following images indicate the location of the power button with fingerprint reader and provide a visual representation of the removal procedure. Figure 74.
  • Page 99 The following image indicates the location of the power button with fingerprint reader and provides a visual representation of the installation procedure. Figure 75. Installing the power button with fingerprint reader Steps 1. Place the power button, along with fingerprint-reader cable, in the slot on the palm-rest and keyboard assembly. 2.

  • Page 100: Power-Adapter Port

    Figure 76. Adhering the finger-print cable to palm-rest and keyboard assembly 5. Adhere the keyboard Mylar to cover the fingerprint-reader cable. Next steps 1. Install the board. 2. Install the base cover. 3. Follow the procedure in After working inside your computer.

  • Page 101: Installing The Power-Adapter Port

    Figure 77. Removing the power-adapter port Steps 1. Remove the two screws (M2.5x5) that secure the left-display hinge to the system board and the palm-rest and keyboard assembly. 2. Using a plastic scribe, lift the left-display hinge to an angle of 90 degrees from the palm-rest and keyboard assembly to access the power-adapter port.

  • Page 102: System Board

    Figure 78. Installing the power-adapter port Steps 1. Align and place the power-adapter port in the slot on the palm-rest and keyboard assembly. 2. Route the power-adapter port cable through the guide on the palm-rest and keyboard assembly. 3. Connect the power-adapter port cable to the connector (DCIN) on the system board. 4.
  • Page 103 4. Remove the solid state drive. 5. Remove the wireless card. 6. Remove the heat sink - for computers shipped with integrated graphics card heat sink - for computers shipped with discrete graphics card, whichever is applicable. NOTE: When removing the system board to replace or access other parts, the system board can be removed with the heat sink attached to it in order to simplify the procedure and preserve the thermal bond between the system board and heat sink.
  • Page 104 Figure 80. Removing the system board Steps 1. Remove the two screws (M2.5x5) that secure the left-display hinge to the palm-rest and keyboard assembly. 2. Using a plastic scribe, lift the left-display hinge to an angle of 90 degrees from the palm-rest and keyboard assembly. 3.
  • Page 105 Figure 81. Removing the system board 4. Remove the screw (M1.6x1.8) and the four screws (M2x3.5) that secure the system board to the palm-rest and keyboard assembly. Figure 82. Removing the system board NOTE: The USB Type-C bracket is secured to the system board with a single screw (M2x3.5). The bracket is attached with the system board as a service part and must not be removed from the system board.

  • Page 106: Installing The System Board

    Figure 83. System board - USB Type-C bracket 5. Carefully lift and remove the system board from the palm-rest and keyboard assembly. Installing the system board CAUTION: The information in this section is intended for authorized service technicians only. Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure.
  • Page 107 Figure 84. System board connectors 1. I/O-board cable (IO) connector 2. Wireless card (WLAN) connector 3. Display cable (eDP) connector 4. Power-adapter port (DCIN) connector 5. Memory module x2 (DIMM A DDR5 ONLY + DIMM B DDR5 ONLY) connectors 6. Keyboard cable (KB) connector 7.
  • Page 108 Figure 85. Installing the system board Steps 1. At an angle, carefully slide and place the system board on the palm-rest and keyboard assembly. 2. Align the ports on the system board to the port slots on the palm-rest and keyboard assembly. 3.
  • Page 109 Figure 86. Installing the system board 6. Close the left-display hinge to align the screw holes on the left-display hinge with the screw holes on the system board and the palm-rest and keyboard assembly. 7. Replace the two screws (M2.5x5) that secure the left-display hinge to the palm-rest and keyboard assembly. Figure 87.

  • Page 110: Palm-Rest And Keyboard Assembly

    13. Remove the display assembly. 14. Remove the display bezel. 15. Remove the display panel. 16. Remove the display cable. 17. Remove the camera. 18. Remove the display back-cover and antenna assembly. 19. Remove the power button or the power button with fingerprint reader, whichever is applicable.

  • Page 111: Installing The Palm-Rest And Keyboard Assembly

    Figure 88. Palm-rest and keyboard assembly Steps After performing the Prerequisites, you are left with the palm-rest and keyboard assembly. Installing the palm-rest and keyboard assembly CAUTION: The information in this section is intended for authorized service technicians only. Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure.
  • Page 112 - for computers shipped with integrated graphics card heat sink - for computers shipped with discrete graphics card, whichever is applicable. 14. Install the fan. 15. Install the speakers. 16. Install the wireless card. 17. Install the solid state drive.
  • Page 113 21. Follow the procedure in After working inside your computer. Removing and installing Field Replaceable Units (FRUs)

  • Page 114: Chapter 7: Software

    ● Windows 11 Home ● Windows 11 Home (S Mode) ● Ubuntu Linux 24.04 LTS, 64-bit Drivers and downloads When troubleshooting, downloading, or installing drivers, it is recommended that you read the Dell Knowledge Base article Drivers and Downloads FAQs 000123347. Software...

  • Page 115: Chapter 8: Bios Setup

    BIOS Setup CAUTION: Certain changes can make your computer work incorrectly. Before you change the settings in BIOS Setup, it is recommended that you note down the original settings for future reference. NOTE: Depending on the computer and the installed devices, the options that are listed in this section may differ. Use BIOS Setup for the following purposes: ●...

  • Page 116: System Setup Options

    Depending on your computer and its installed devices, the items that are listed in this section may or may not be displayed. Table 32. System setup options—Overview menu  Overview Dell 16 DC16250 BIOS Version Displays the BIOS version number. Service Tag Displays the Service Tag of the computer.
  • Page 117 Enables the computer to boot using only validated boot software. By default, the Enable Secure Boot option is enabled. For additional security, Dell Technologies recommends keeping the Secure Boot option enabled to ensure that the UEFI firmware validates the operating system during the boot process.
  • Page 118 Security Absolute Absolute Software provides various cyber security solutions, some requiring software preloaded on Dell computers and integrated into the BIOS. To use these features, you must enable the Absolute BIOS setting and contact Absolute for configuration and activation. By default, the Absolute option is enabled.

  • Page 119: Updating The Bios

    Clear Power Event Log Allows you to select option to keep or clear power events logs. By default, the Keep Log option is selected. Updating the BIOS Updating the BIOS in Windows Steps 1. Go to Dell Support Site. BIOS Setup...

  • Page 120: Updating The Bios Using The Usb Drive In Windows

    8. Double-click the BIOS update file icon and follow the on-screen instructions. For more information about how to update the system BIOS, search in the Knowledge Base Resource at Dell Support Site. Updating the BIOS using the USB drive in Windows Steps 1.

  • Page 121: System And Admin Password

    ● USB drive formatted to the FAT32 file system (the drive does not have to be bootable) ● BIOS executable file that you downloaded from the Dell Support website and copied to the root of the USB drive ● AC power adapter must be connected to the computer ●...

  • Page 122: Deleting Or Changing An Existing System Password Or Admin Password

    6. Press Y to save the changes and exit from System Setup. The computer restarts. Clearing system and admin passwords About this task To clear the system or admin passwords, contact Dell technical support as described at Contact Support. NOTE: For information about how to reset Windows or application passwords, see the documentation accompanying Windows or your application.

  • Page 123: Chapter 9: Troubleshooting

    ● Using a non-Dell or incompatible battery may increase the risk of fire or explosion. Replace the battery only with a compatible battery purchased from Dell that is designed to work with your Dell computer. Do not use a battery from other computers with your computer.

  • Page 124: Running The Supportassist Pre-Boot System Performance Check

    Dell Support Site. 4. If there are any issues, error codes are displayed. Note the error code and validation number and contact Dell. Built-in self-test (BIST) Motherboard Built-In Self-Test (M-BIST) M-BIST is the system board onboard self-test diagnostics tool that improves the diagnostics accuracy of system board Embedded Controller (EC) failures.

  • Page 125: Logic Built-In Self-Test (L-Bist)

    LCD Built-in Self-Test (LCD-BIST) Dell laptops have a built-in diagnostic tool that helps you determine if the screen abnormality you are experiencing is an inherent problem with the LCD (screen) of the Dell laptop or with the video card (GPU) and computer settings.

  • Page 126: Recovering The Operating System

    It enables you to diagnose hardware issues, repair your computer, back up your files, and restore your computer to its factory state. You can also download it from the Dell Support website to troubleshoot and fix your computer when it fails to boot into the primary operating system due to software or hardware failures.

  • Page 127: Real-Time Clock (Rtc Reset)

    Backup media and recovery options It is recommended to create a recovery drive to troubleshoot and fix problems that may occur with Windows. Dell provides multiple options for recovering the Windows operating system on your Dell computer. For more information, see...
  • Page 128 NOTE: For more information about performing a hard reset, go to Dell Support Site. On the menu bar at the top of the Support page, select Support > Support Library. In the Search field on the Support Library page, type the keyword, topic, or model number, and then click or tap the search icon to view the related articles.

  • Page 129: Chapter 10: Getting Help And Contacting Dell

    Getting help and contacting Dell Self-help resources You can get information and help on Dell products and services using these self-help resources: Table 46. Self-help resources  Self-help resources Resource location Information about Dell products and services Dell Site Tips Contact Support In Windows search, type Contact Support, and press Enter.

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