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Milestone Husky IVO 350R Getting Started Manual

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Milestone Systems
Milestone Husky IVO™ 350R Rev. 2
Getting started and maintenance guide
June 2025

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Summary of Contents for Milestone Husky IVO 350R

  • Page 1 Milestone Systems Milestone Husky IVO™ 350R Rev. 2 Getting started and maintenance guide June 2025...
  • Page 2 Getting started and maintenance guide | Milestone Husky IVO™ 350R Rev. 2 Contents Copyright, trademarks, and disclaimer Safety About this guide Front view Opening the unit Back view Information tag and model label The information tag The model label Link to detailed hardware documentation...
  • Page 3 Getting started and maintenance guide | Milestone Husky IVO™ 350R Rev. 2 Apply optimizations System Health Support Create a diagnostics file Updates Recovery Factory reset from recovery partition Factory reset from a bootable USB device XProtect Upgrade Accessing Husky software updates...
  • Page 4 Getting started and maintenance guide | Milestone Husky IVO™ 350R Rev. 2 Copyright, trademarks, and disclaimer Copyright © 2025 Milestone Systems A/S Trademarks XProtect is a registered trademark of Milestone Systems A/S. Microsoft and Windows are registered trademarks of Microsoft Corporation. App Store is a service mark of Apple Inc.
  • Page 5 Getting started and maintenance guide | Milestone Husky IVO™ 350R Rev. 2 Safety Warning! Risk of explosion if battery is replaced by incorrect battery type. Dispose of used batteries according to the instructions. Caution Replacement of a BATTERY with an incorrect type that can defeat a SAFEGUARD (for example, in the case of some lithium BATTERY types).
  • Page 6 Getting started and maintenance guide | Milestone Husky IVO™ 350R Rev. 2 About this guide This getting started and maintenance guide for Milestone Husky IVO is a point of reference to the Milestone Husky software and Milestone Husky hardware. This guide describes Husky Assistant, an application that helps you install, maintain, and reconfigure your system.
  • Page 7 Getting started and maintenance guide | Milestone Husky IVO™ 350R Rev. 2 Front view 1. Bezel lock 2. Status LED indicators 3. System health and system ID indicator 4. 3.5"Hard drive slot 5. 3.5"Hard drive slot 6. USB 2.0 port 7.
  • Page 8 Getting started and maintenance guide | Milestone Husky IVO™ 350R Rev. 2 Back view 2. Ethernet ports (10/100/1000 3. CMA (Cable Management Arm) 1. Serial com port Mbps) jack 4 .PCI expansion card slot 5. PCI expansion card slot 2 6.
  • Page 9 The image below illustrates a model label for a Milestone Husky IVO 700R Rev. 2 unit. The model label for other Husky IVO products will only vary by product name (Milestone Husky IVO™ 150D, Milestone Husky IVO™ 350R, Milestone Husky IVO™ 350T, Milestone Husky IVO™ 700R, Milestone Husky IVO™...
  • Page 10 Getting started and maintenance guide | Milestone Husky IVO™ 350R Rev. 2 Only revision 2 and above are displayed on the model label. Revision 1 is considered the baseline model and is not displayed. When contacting support, it is recommended to have the revision number ready as some hardware and software configurations may vary from revision to revision.
  • Page 11 Getting started and maintenance guide | Milestone Husky IVO™ 350R Rev. 2 Link to detailed hardware documentation For more information on the specific features and functionality or your unit, see Installation and service manual. The documentation provided can have slightly different specifications or configurations compared to your Milestone Husky IVO unit.
  • Page 12 Getting started and maintenance guide | Milestone Husky IVO™ 350R Rev. 2 Getting started checklist This guide applies to all models of the Milestone Husky IVO. Follow the checklist below to ensure that you carry out the steps of your installation in the right order.
  • Page 13 Care™ coverage on the Milestone website to find out which product matches your needs. The SLC is printed on your order confirmation, and the software license file is named after your SLC. Milestone recommends that you register your SLC on the Milestone website (https://online.milestonesys.com/) before installation.
  • Page 14 Getting started and maintenance guide | Milestone Husky IVO™ 350R Rev. 2 For online activation, log in to the Software Registration page with your My Milestone account on the Milestone website (https://online.milestonesys.com/). For offline activation, you must export a license request (.lrq) file in the Management Client, and then log in to the Software Registration page and upload the .lrq file.
  • Page 15 Getting started and maintenance guide | Milestone Husky IVO™ 350R Rev. 2 Turn on the unit Turn on your Milestone Husky unit and wait for Windows to boot for the first time. Windows first run Configure the country, language, keyboard, and account information: 1.
  • Page 16 Getting started and maintenance guide | Milestone Husky IVO™ 350R Rev. 2 8. Get the latest Windows updates or click Skip for now. 9. Accept the license agreements. 10. Complete the services selection and wait for the Windows desktop to appear.
  • Page 17 You can complete the Husky Assistant wizard without installing Milestone XProtect but XProtect must then be manually installed later. Husky Assistant now starts automatically. This wizard helps you check, select, and configure your Milestone Husky IVO with: Computer name and domain or workgroup...
  • Page 18 Getting started and maintenance guide | Milestone Husky IVO™ 350R Rev. 2 1. Select your preferred Husky Assistant language and click Next. 18 | Complete the Husky Assistant Wizard...
  • Page 19 Getting started and maintenance guide | Milestone Husky IVO™ 350R Rev. 2 2. Click Computer name / Domain changes to configure computer name and domain or workgroup settings. The computer name must be between 1 and 15 characters long and must not be "localhost".
  • Page 20 Getting started and maintenance guide | Milestone Husky IVO™ 350R Rev. 2 The first character of a computer name must be alphabetic or numerical and computer names may not consist of only numerals if the computers is a member of an Active Directory domain.
  • Page 21 Getting started and maintenance guide | Milestone Husky IVO™ 350R Rev. 2 6. Select the storage option to match your storage requirement. Click Next. The unit is by default supplied with two drives, but you can add up to two additional drives if necessary.
  • Page 22 Getting started and maintenance guide | Milestone Husky IVO™ 350R Rev. 2 7. You have different options when selecting the Milestone XProtect version to install. Select one of these options: Check if the pre-loaded XProtect version is the version that you want to install. If yes, select Install pre-loaded Milestone XProtect and click Next.
  • Page 23 After you have completed the Husky Assistant wizard, the application changes and Husky Assistant now serves as an application that helps you configure, maintain, and see the status of your Milestone Husky system. Find the Husky Assistant shortcut on the Windows desktop.
  • Page 24 A device pack is a set of drivers that is installed with your XProtect system to interact with your devices. A device pack is installed on the recording server. Milestone adds support for new devices and firmware versions on an ongoing basis, and releases device packs every two months on average. A device pack is automatically included when you install the XProtect system.
  • Page 25 Getting started and maintenance guide | Milestone Husky IVO™ 350R Rev. 2 Husky Assistant Husky Assistant is an application that helps you configure, maintain, and see the status of your Milestone Husky system. Find the Husky Assistant shortcut on the Windows desktop.
  • Page 26 XProtectManagement Client. Run the Milestone Diagnostics Tool to create files that are needed for the Milestone reseller when the reseller helps you troubleshoot. Lists the information that you need to contact Milestone Support. Always...
  • Page 27 Storage management On this tab you can see information about and the status of data hard drives. You can also identify a faulty hard drive and prepare new hard drives for use with Milestone XProtect VMS. Check data hard drive status To check the status of the data hard drives: 1.
  • Page 28 Husky Assistant can help you to optimize Windows for running XProtect software and to optimize XProtect software for running on your Husky unit. If you have installed Milestone XProtect VMS without using Husky Assistant, you need to apply the available optimizations. To check if any optimizations are available: 1.
  • Page 29 Each Husky IVO unit must be connected manually using the Husky Assistant on the unit. Support If you have a problem and need support, contact your Milestone reseller that you bought the unit from. Create a diagnostics file To help your Milestone reseller get logs and details about your system, create a Milestone diagnostics .zip file that lists the system information: 1.
  • Page 30 Getting started and maintenance guide | Milestone Husky IVO™ 350R Rev. 2 Recovery You can do a recovery on your Milestone Husky unit, which resets your unit to the factory default state and lets you start over and reconfigure your unit from scratch.
  • Page 31 4. In the Husky IVO Recovery Tool, press Start to initiate the factory reset process and follow the instructions. Factory reset from a bootable USB device You can also perform a factory reset by using a bootable USB flash drive from Milestone support and starting your Husky IVO unit from the USB device. 31 | Recovery...
  • Page 32 Before the recovery process: 1. Contact Milestone support to get the latest recovery software. 2. Get help from Milestone support to create a bootable USB flash drive. 3. Connect the USB flash drive to your Milestone Husky IVO unit. 4. Prepare the BIOS settings to boot from USB flash drive.
  • Page 33 Software License Code (SLC). Your Milestone Husky unit has a preloaded XProtect VMS version ready to be installed, but you can always download and install a newer or older version of Milestone XProtect VMS that matches your license.
  • Page 34 To be able to scale to thousands of cameras across multiple sites, the system consists of components that handle specific tasks. If you have installed all components on a standalone Milestone Husky IVO unit, you can expand your system by installing the components on separate dedicated servers in a distributed system to scale and distribute the load.
  • Page 35 Getting started and maintenance guide | Milestone Husky IVO™ 350R Rev. 2 Troubleshooting Replacing a disk in Windows Storage Spaces Your Husky IVO unit utilizes Windows Storage Spaces for data mirroring, so data is not lost if a disk fails. Data mirroring enables stored video files to be distributed across multiple disks for data redundancy.
  • Page 36 Getting started and maintenance guide | Milestone Husky IVO™ 350R Rev. 2 4. Click the Add drives button at the bottom of the page. The new drive will be displayed on the list of physical drives, along with the failed drive you just physically removed.
  • Page 37 Getting started and maintenance guide | Milestone Husky IVO™ 350R Rev. 2 Storage Spaces and Storage Spaces Direct health and operational states | Microsoft Learn How Storage Spaces Responds to Errors on Physical Disks - TechNet Articles - United States (English) - TechNet Wiki (microsoft.com)
  • Page 38 Milestone Systems is a leading provider of open platform video management software; technology that helps the world see how to ensure safety, protect assets and increase business efficiency. Milestone Systems enables an open platform community that drives collaboration and innovation in the development and use of network video technology, with reliable and scalable solutions that are proven in more than 150,000 sites worldwide.