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Milestone Systems
Milestone Husky IVO™ 350R
Getting started and maintenance guide
September 2022

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Summary of Contents for Milestone Husky IVO 350R

  • Page 1 Milestone Systems Milestone Husky IVO™ 350R Getting started and maintenance guide September 2022...
  • Page 2: Table Of Contents

    Getting started and maintenance guide | Milestone Husky IVO™ 350R Contents Copyright, trademarks, and disclaimer Safety About this guide Front view Bezel Back view Information tag Link to detailed hardware documentation Getting started checklist Before you install Prepare network and devices...
  • Page 3 Getting started and maintenance guide | Milestone Husky IVO™ 350R Support Create a diagnostics file Recovery XProtect Upgrade System scaling 3 | Contents...
  • Page 4: Copyright, Trademarks, And Disclaimer

    Any risk arising from the use of this information rests with the recipient, and nothing herein should be construed as constituting any kind of warranty. Milestone Systems A/S reserves the right to make adjustments without prior notification. All names of people and organizations used in the examples in this text are fictitious. Any resemblance to any actual organization or person, living or dead, is purely coincidental and unintended.
  • Page 5: Safety

    Getting started and maintenance guide | Milestone Husky IVO™ 350R Safety Warning! Risk of explosion if battery is replaced by incorrect battery type. Dispose of used batteries according to the instructions. Caution Replacement of a BATTERY with an incorrect type that can defeat a SAFEGUARD (for example, in the case of some lithium BATTERY types).
  • Page 6: About This Guide

    Getting started and maintenance guide | Milestone Husky IVO™ 350R About this guide This getting started and maintenance guide for Milestone Husky IVO is a point of reference to the Milestone Husky software and Milestone Husky hardware. This guide describes Husky Assistant, an application that helps you install, maintain, and reconfigure your system.
  • Page 7: Front View

    Getting started and maintenance guide | Milestone Husky IVO™ 350R Front view 1. Bezel lock 4. USB 3.2 Type-C Gen2 (10Gbps) 7. Drive activity 2. 3.5"Hard drive slot 0 5. 2 x USB 3.2 Type-A Gen1 (5Gbps) 8. Power button 3.
  • Page 8: Back View

    Getting started and maintenance guide | Milestone Husky IVO™ 350R Back view 1. 2 x USB 3.1 Type-C Gen2 (video support) 4. RJ-45 network port 0 (1Gb/s) 2. Remote power switch 5. RJ-45 network port 1 (10Gb/s) 3. DB9 serial com port 6.
  • Page 9: Information Tag

    Getting started and maintenance guide | Milestone Husky IVO™ 350R Information tag You can identify your system by the information tag. Pull out the information tag in front of the system to view the unique identifiers. The information tag holds information of: The unique express service code and service tag.
  • Page 10: Link To Detailed Hardware Documentation

    Getting started and maintenance guide | Milestone Husky IVO™ 350R Link to detailed hardware documentation For more information on the specific features and functionality or your unit, see Installation and service manual. For VGA video support, use the supplied USB type-C to VGA dongle.
  • Page 11: Getting Started Checklist

    Getting started and maintenance guide | Milestone Husky IVO™ 350R Getting started checklist This guide applies to all models of the Milestone Husky IVO. Follow the checklist below to ensure that you carry out the steps of your installation in the right order.
  • Page 12: Before You Install

    Milestone website to find out which product matches your needs. The SLC is printed on your order confirmation, and the software license file is named after your SLC. Milestone recommends that you register your SLC on the Milestone website (https://online.milestonesys.com/) before installation.
  • Page 13: Prepare Your Unit

    SLC on the Basics > License Information node in the Management Client. Milestone recommends that you activate your licenses before you make the final adjustments. For online activation, log in to the Software Registration page with your My Milestone account on the Milestone website (https://online.milestonesys.com/).
  • Page 14: Turn On The Unit

    Getting started and maintenance guide | Milestone Husky IVO™ 350R Turn on the unit Turn on your Milestone Husky unit and wait for Windows to boot for the first time. Windows first run Configure the country, language, keyboard, and account information: 1.
  • Page 15 Getting started and maintenance guide | Milestone Husky IVO™ 350R 8. Get the latest Windows updates or click Skip for now. 9. Accept the license agreements. 10. Complete the services selection and wait for the Windows desktop to appear. 15 | Turn on the unit...
  • Page 16: Complete The Husky Assistant Wizard

    Getting started and maintenance guide | Milestone Husky IVO™ 350R Complete the Husky Assistant Wizard Husky Assistant now starts automatically. This wizard helps you check, select, and configure your Milestone Husky IVO with: Computer name and domain or workgroup Data storage drive detection...
  • Page 17 Getting started and maintenance guide | Milestone Husky IVO™ 350R 1. Select your preferred Husky Assistant language and click Next. 2. Click Computer name / Domain changes to configure computer name and domain or workgroup settings. When completed, Windows will require a restart to apply the changes.
  • Page 18 Getting started and maintenance guide | Milestone Husky IVO™ 350R 5. Make sure that all the hard drives are detected and click Next. 6. Select the storage option to match your storage requirement. Click Next. The Advanced option is to manually configure the RAID using the RAID storage manager application.
  • Page 19 Getting started and maintenance guide | Milestone Husky IVO™ 350R 7. You have different options when selecting the Milestone XProtect version to install. Select one of these options: Check if the pre-loaded XProtect version is the version that you want to install. If yes, select Install pre-loaded Milestone XProtect and click Next.
  • Page 20 After you have completed the Husky Assistant wizard, the application changes and Husky Assistant serve as an application that helps you configure, maintain, and see the status of your Milestone Husky system. Find the Husky Assistant shortcut on the Windows desktop.
  • Page 21: Post-Installation Tasks

    A device pack is a set of drivers that is installed with your XProtect system to interact with your devices. A device pack is installed on the recording server. Milestone adds support for new devices and firmware versions on an ongoing basis, and releases device packs every two months on average.
  • Page 22: Husky Assistant

    Getting started and maintenance guide | Milestone Husky IVO™ 350R Husky Assistant Husky Assistant is an application that helps you configure, maintain, and see the status of your Milestone Husky system. Find the Husky Assistant shortcut on the Windows desktop.
  • Page 23: Storage Management

    Storage management On this tab you can see information about and the status of data hard drives. You can also identify a faulty hard drive and prepare new hard drives for use with Milestone XProtect VMS. Check data hard drive status...
  • Page 24: Choose Storage Type

    Getting started and maintenance guide | Milestone Husky IVO™ 350R 1. Select the Storage management tab. 2. The status of the data storage hard drives is shown. The different states are: Status Description Normal working state. The hard drive is missing a configuration that you can apply.
  • Page 25: Configure Data Storage Type

    Getting started and maintenance guide | Milestone Husky IVO™ 350R Configure data storage type To change the data storage type: 1. Check if the current storage status is OK and select Configure. 2. Accept any user account control warning and select storage type.
  • Page 26: Apply Optimizations

    Husky Assistant can help you to optimize Windows for running XProtect software and to optimize XProtect software for running on your Husky unit. If you have installed Milestone XProtect VMS without using Husky Assistant, you need to apply the available optimizations. To check if any optimizations are available: 1.
  • Page 27: Create A Diagnostics File

    Getting started and maintenance guide | Milestone Husky IVO™ 350R Create a diagnostics file To help your Milestone reseller get logs and details about your system, create a Milestone diagnostics .zip file that lists the system information: 1. Select the Support tab.
  • Page 28: Recovery

    Getting started and maintenance guide | Milestone Husky IVO™ 350R Recovery You can do a recovery on your Milestone Husky unit, which resets your unit to the factory default state and lets you start over and reconfigure your unit from scratch.
  • Page 29: Xprotect Upgrade

    Getting started and maintenance guide | Milestone Husky IVO™ 350R XProtect Upgrade Your Milestone Husky unit can run with any product variant and version of Milestone XProtect VMS determined by the Software License Code (SLC). Your Milestone Husky unit has a preloaded XProtect VMS version ready to be installed, but you can always download and install a newer or older version of Milestone XProtect VMS that matches your license.
  • Page 30: System Scaling

    To be able to scale to thousands of cameras across multiple sites, the system consists of components that handle specific tasks. If you have installed all components on a standalone Milestone Husky IVO unit, you can expand your system by installing the components on separate dedicated servers in a distributed system to scale and distribute the load.
  • Page 31 About Milestone Milestone Systems is a leading provider of open platform video management software; technology that helps the world see how to ensure safety, protect assets and increase business efficiency. Milestone Systems enables an open platform community that drives collaboration and innovation in the development and use of network video technology, with reliable and scalable solutions that are proven in more than 150,000 sites worldwide.

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