GN Hearing ReSound Vivia User Manual

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Receiver-in-Ear hearing aids

ReSound Vivia

ReSound Savi

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Summary of Contents for GN Hearing ReSound Vivia

Page 1 Receiver-in-Ear hearing aids ReSound Vivia ReSound Savi User guide...
Page 2 Hearing aid information Left hearing aid Right hearing aid Serial number Serial number Model number Model number Battery type £ Zinc-Air 312 £ Zinc-Air 13 Dome/ Closed dome Open dome Power dome £ Tulip £ Earmould earmould £ Small £ Small £...
Page 3 Table of Contents Hearing aid information Introduction Getting to know your hearing aid Preparing your hearing aids for use Placing your hearing aids in your ears Removing your hearing aids from your ears Using your hearing aids Care and maintenance Advanced options Wireless accessories Tinnitus management...
Page 4 Introduction We recommend that you use your hearing aids every day to fully benefit from them. NOTE: Read this booklet carefully before using your hearing aids. Intended purpose The hearing aid is intended to compensate for hearing impairment by amplifying and transmitting sound to the ear.
Page 5 • History of sudden or rapidly progressive hearing loss within the previous 90 days. • Acute or chronic dizziness. • Unilateral hearing loss of sudden or recent onset within the previous 90 days. • Audiometric air-bone gap equal to or greater than 15 dB at 500 Hertz (Hz), 1000 Hz, and 2000 Hz.
Page 6 Symbols The symbols below are used in this user guide, on the device, or on the packaging. CAUTION: Indicates a situation WARNING: Points out a situation that could lead to minor and that could lead to serious injuries. moderate injuries. Legal manufacturer.
Page 7 Getting to know your hearing aid Type CAR12A Front view Rear view 1. Microphone inlets 7. Model and serial number** 2. Push button 8. Colour marking Left = blue. Right = red. 3. Battery compartment 4. Receiver with colour marking Left = blue. Right = red. 5. Dome* 6. Receiver wire *Open dome is shown.
Page 8 Type CAR13A Front view Rear view 1. Microphone inlets 7. Model and serial number** 2. Multi-function button 8. Colour marking Left = blue. Right = red. 3. Battery compartment 4. Receiver with colour marking Left = blue. Right = red. 5. Dome* 6. Receiver wire *Open dome is shown. Yours may look different. **Inside the battery compartment.
Page 9 Domes and earmoulds Tulip dome Closed Open dome Power Custom dome dome earmould Domes are all light grey. Receivers Left / right Microphone colour coding Your receiver may have a microphone as Your hearing aids are colour shown here. coded. Left = blue. Right = red.
Page 10 Sport lock (optional) The sport lock helps keep your hearing aids in place when Dome you are physically active. Sport lock 10 Getting to know your hearing aid...
Page 11 Preparing your hearing aids for use Battery warnings WARNING: • Batteries may leak. If you are not going to use your hearing aids for a few days, you must remove the batteries. • Battery leakage can cause chemical burns. If you get exposed to battery leakage material, rinse immediately with warm water.
Page 12 NOTE: • Always use zinc-air batteries with at least one year left before they expire. • Keep spare batteries on hand. • To save battery power, turn off your hearing aids when they are not in use. Inserting the battery into your hearing aid 3.
Page 13 NOTE: At night, turn off the hearing aids. Open the battery door completely to allow moisture to evaporate and prolong the hearing aids’ life span. Low battery alert When the batteries are low on power, the volume in your hearing aids will reduce and a melody will play every 15 minutes until there is no more power - then your hearing aids will turn off.
Page 14 Battery level Signal Hearing aid Remote control Streaming New battery 4 even tones Depleted 3 even tones 1 longer tone These will work again when you insert a new battery. 14 Preparing your hearing aids for use...
Page 15 Placing your hearing aids in your ears How to tell left from right CAUTION: If you have two hearing aids, they may be programmed differently. Do not swap them as this could damage your hearing. Your hearing aids are colour coded.
Page 16 Inserting the receiver dome into your ear If your hearing aids have domes, follow these instructions: 1. Hang the hearing aid 2. Hold the receiver wire 3. Push the dome far over the top of your where it bends and enough into your ear ear.
Page 17 Sport lock If you are very active, your hearing aids may move from the correct position. To avoid this situation, your hearing care professional can attach and adjust a sport lock to the receiver. To insert a hearing aid with a sport lock: 1.
Page 18 Inserting earmoulds into your ears If your hearing aids have earmoulds, follow these instructions: 1. Hold the earmould 2. Slide the earmould into 3. Place the hearing aid between your thumb your ear with a gentle, behind your ear and and index finger and po- twisting movement.
Page 19 Removing your hearing aids from your ears Removing receiver domes from your ears If your hearing aids have domes, follow these instructions: 1. Lift the hearing aid off your ear. 2. Hold the receiver wire with your thumb and index finger where it bends and pull the dome out of your ear canal.
Page 20 Removing earmoulds from your ears If your hearing aids have earmoulds, follow these instructions: 1. Lift the hearing aid from 2. Using your thumb and index finger, gently behind your ear. Let it hang pull the earmould (not the hearing aid or the beside your ear wire) loose from your ear.
Page 21 Using your hearing aids Turning your hearing aids on and off To turn your hearing aid on, close the To turn the hearing aid off, open the battery door. battery door (with your fingernail). Smart Start Smart Start delays the time before your hearing aid turns on after you close the battery door.
Page 22 Listening programs Your hearing care professional can activate one or more listening programs in your hearing aids. These programs can help you in specific situations. Ask your hearing care professional about which programs could be useful for you. Programs All-Around Dynamic adaptation - the best option if you want only one program.
Page 23 Using the push button Type CAR12A hearing aids have a push button. This section describes the default settings of the push button. If necessary, your hearing care professional can change the default settings to suit your needs. How the push button works depends on whether you have one or two hearing aids. Changing programs Press the button on you hearing aid to change to another listening program.
Page 24 NOTE: If you have two hearing aids with synchronisation enabled, changing the program on one hearing aid automatically applies the change to the second hearing aid as well. Controlling the volume If you only have one hearing aid, you can adjust the volume only by using our app or our remote control.
Page 25 Overview of push button functionality If necessary, your hearing care professional can change the default settings for the push button and fill in the table below with the new settings: Button press One hearing Two hearing aids New setting Left Right Left Right...
Page 26 Changing programs • To change the program, press the top of the multi-function button for 2 to 3 seconds. Your hearing aids will beep to confirm the change. The number of beeps indicates which program you have selected. • Continue pressing it to scroll through the programs available to you. •...
Page 27 Streaming sound to your hearing aids Press the bottom part of the button and keep it pressed for 2 to 3 seconds. Your hearing aids will start streaming from the audio device you have chosen. NOTE: Before you can stream to your hearing aids, you must pair them with your audio device.
Page 28 Controlling the volume Your hearing aid automatically adjusts the volume depending on your listening situation. However, you can also adjust the volume manually by using the ReSound Smart 3D™ app or our remote control. Depending on your hearing aid, you may also be able to adjust the volume by using the push button or the multi-function button.
Page 29 • If there is no sound from your hearing aids in a teleloop system with an active telecoil function, the teleloop system may not be turned on or may not be operating correctly. • The sound from the teleloop and the hearing aid microphones can be mixed according to your preference.
Page 30 NOTE: • If the phone has a poor telecoil signal, use the microphone program. To avoid whistling, do not hold the handset too tightly against your ear. • Ask your hearing care professional to enable the Telecoil programme in your hearing aids.
Page 31 NOTE: Depending on your needs, your hearing care professional may activate a function specifically for telephone use. Mobile phones Your hearing aids comply with the most stringent Standards of International Electromagnetic Compatibility. Any degree of disturbance can be due to the nature of your particular mobile phone or of your wireless telephone service provider.
Page 32 Care and maintenance Cleaning tools These cleaning tools come with your hearing aids: • Soft cloth. • A brush with a battery magnet. 32 Care and maintenance...
Page 33 General instructions for care and maintenance To ensure you get the highest quality experience and longest useful lifetime out of your hearing aids, it is important to clean and care for them. To maintain your hearing aids, clean and disassemble them one at a time to prevent mixing them up.
Page 34 CAUTION: • Only use recommended drying agents. • Never use alcohol or other cleaning solutions to clean your hearing aids. This can damage your hearing aids and may cause a skin reaction. • Ear wax or other residue on your hearing aids can cause an infection or allergy. To avoid this, clean your hearing aids as instructed.
Page 35 NOTE: • Never try to put the brush bristles or the cleaning wire into the microphone inlets. This can damage your hearing aids. • Do not use water to clean your receiver wires and domes or earmoulds. • Use a soft, dry cloth to wipe your receivers and earmoulds clean. Cleaning the earmould Use a soft, dry cloth to wipe the earmould clean.
Page 36 Standard domes The illustrations show an open dome, but the procedure is the same for closed domes. Follow these instructions to replace your domes. 1. Remove the used dome by pulling it off the receiver and then discard it. This may require a bit of force.
Page 37 Tulip domes To change a tulip dome, follow these instructions: 1. Remove the used dome by pulling it off the receiver and discard. This may require a bit of force. 2. Push the largest petal back, then press the tulip dome over the ribbed end of the receiver.
Page 38 This illustration shows a correctly mounted tulip dome. Ensure the large petal is outside the small petal. Changing filters The filters for your hearing aid come in cases with 8 filters in each. The case with wax filters is marked "WAX FILTER" followed by a part number. The case with microphone filters is marked "MIC.
Page 39 NOTE: The shape of the filter tool and the case may vary. Yours may look different. If you don't feel comfortable changing the filters, ask your hearing care professional to do it for you. Changing the wax filter To change a wax filter, you will need your case of wax filter tools. The wax filter is located at the inward end of the receiver.
Page 40 2. Open the filter case and take out one of the filter tools. 3. Insert the removal tip into the used filter. 4. Pull the filter tool straight out. It is important to pull straight and not in an angle. 40 Care and maintenance...
Page 41 Inserting the new filter 1. Insert the other end of the filter tool (the end with the new filter) into the sound outlet. 2. Gently press the new filter straight into the sound outlet until the outer ring is touching the sound outlet.
Page 42 Changing the microphone filters The two microphones on the back of your hearing aid are each protected by a microphone filter. If you experience sound deterioration or increased difficulty identifying where the sounds come from, changing the filters may help. To change a microphone filter, you will need your case of microphone filter tools.
Page 43 3. Pull the filter tool straight out. It is important to pull straight and not in an angle. Inserting the new filter 1. Insert the other end of the filter tool (the end with the new filter) into the microphone opening. 2.
Page 44 3. Pull the filter tool straight out. Your new filter will remain in place. Storing your hearing aids 2. When they are not being worn, keep your hearing aids dry by leaving the battery doors open. 1. The best storage for your hearing aids is the case they came in.
Page 45 Advanced options Using your hearing aids with iPhone, iPad, and iPod touch (optional) Your hearing aids are Made for iPhone, iPad, and iPod touch, which allow for direct audio streaming, including hands-free phone calls from the latest iPhone and iPad models and control from these mobile devices.
Page 46 NOTE: • The app must only be used with the ReSound hearing aids for which they are intended, and the manufacturer takes no responsibility if the app is used with other hearing aids. • Do not disable app notifications. • Install updates to keep the app working correctly.
Page 47 All you need is a compatible mobile device with internet enabled. This allows you to: • Request assistance remotely to adjust your hearing aids to be a better fit for you. • Keep your hearing aids up to date with the latest software to ensure the best performance possible.
Page 48 CAUTION: This hearing aid contains a radio frequency (RF) transmitter. When boarding a flight, follow airline instructions and turn off the hearing aid wireless functionality when this is required. NOTE: You must follow the processes below for both hearing aids, even if synchronisation is enabled.
Page 49 Wireless accessories A variety of wireless accessories is available as an enhancement to your hearing aids. These accessories enable direct streaming of sound and speech to your hearing aids, enhancing your ability to hear and communicate in various everyday situations. Available wireless accessories and their features •...
Page 50 GN Hearing A/S. • You should only use GN Hearing wireless accessories with your wireless hearing aids. For information about how to pair your hearing aids with a wireless accessory, see the user guide for the relevant wireless accessory.
Page 51 Tinnitus management Tinnitus Sound Generator module Your ReSound hearing aid includes the Tinnitus Sound Generator (TSG) module, a tool for generating sounds to be used in tinnitus management programs to temporarily relieve suffering from tinnitus. The TSG can generate sounds adjusted to the specific therapeutic needs and your personal preference as determined by your doctor, audiologist, or hearing care professional.
Page 52 For healthcare professionals The Tinnitus Sound Generator module is targeted for healthcare professionals who are treating patients suffering from Tinnitus, as well as conventional hearing disorders. The initial fitting of the Tinnitus Sound Generator module must be done during an in-office visit by a hearing professional participating in a Tinnitus Management Program.
Page 53 predefined sounds that simulate sounds from nature, such as breaking waves or running water. If you have two wireless hearing aids that support ear-to-ear synchronisation, this functionality can be enabled by your hearing care professional. This will cause the Tinnitus Sound Generator to synchronise the sound in both hearing aids. If your tinnitus troubles you only in quiet environments, your doctor, audiologist or hearing care professional can set the TSG Module so that it becomes audible exclusively in such surroundings.
Page 54 In most instances, the TSG module can also be set to mask the tinnitus sound, to provide temporary relief by introducing a more pleasant and controllable sound source. TSG volume control The sound generator is set to a specific loudness level by the hearing care professional. When switching the sound generator on, the volume will have this optimal setting.
Page 55 Available sounds White noise signal which can be shaped with the following configurations: High-pass filter Low-pass filter 500 Hz 2000 Hz 750 Hz 3000 Hz 1000 Hz 4000 Hz 1500 Hz 5000 Hz 2000 Hz 6000 Hz 8000 Hz The white noise signal can be modulated in amplitude with an attenuation depth of up to 14 dB.
Page 56 perception, you should discontinue the use of the sound generator and seek medical evaluation. Target population The target population is primarily the adult population over 18 years of age. This product may also be used with children 12 years of age or older. However, children and physically or mentally challenged users will require training by a doctor, audiologist, hearing care professional or the guardian for the insertion and removal of the hearing aid containing the TSG module.
Page 57 Warning information WARNING: • Sound generators can be dangerous if improperly used. • Sound generators should be used only as advised by your doctor, audiologist, or hearing care professional. • Sound generators are not toys and should be kept out of reach of anyone who might cause themselves injury (especially children and pets).
Page 58 • Discontinue use of the sound generator and consult promptly with your hearing care professional if you experience changes in the tinnitus perception, discomfort or interrupted speech perception, while using the tinnitus sound generator. • The volume control is a feature in the TSG module used for adjusting the sound generator output level.
Page 59 b. History of active drainage from the ear within the previous 90 days. c. History of sudden or rapidly progressive hearing loss within the previous 90 days. d. Acute or chronic dizziness. e. Unilateral hearing loss of sudden or recent onset within the previous 90 days.
Page 60 General warnings and cautions WARNING: • Consult a hearing care professional or a physician: – If you think there may be a foreign object in your ear canal – If you experience skin irritation – If excessive ear wax accumulates with the use of the hearing aid See also "Contra-indications", page 4 •...
Page 61 • Never use your hearing aids in places with explosive gases such as mines, oil fields, or similar unless these areas are certified for hearing aid use. Using your hearing aids in places that are not certified for hearing aid use can be dangerous.
Page 62 CAUTION: • Use your hearing aids as your hearing care professional recommends. Incorrect use may damage your hearing. • Do not use a broken or modified hearing aid. It may not work properly and may be harmful to your hearing. It may also cause scratches or sores due to sharp edges.
Page 63 For hearing care professionals WARNING: • The developed sound pressure level in the ears of children can be substantially higher than in average adults. It is recommended to perform an RECD measurement to ensure the correct target for the fitted OSPL90. •...
Page 64 Cyber security Failing to follow these cautions can compromise the information security of your hearing aid and potentially cause hearing loss or tinnitus. CAUTION: • Only connect your hearing aid to a trusted computer or mobile device, or one used by a hearing care professional. •...
Page 65 Troubleshooting Issue Potential cause Potential solution Feedback or Is your earmould or dome Re-insert it. "whistling" inserted correctly in your ear? Is the volume very loud? Reduce the volume. Is the receiver wire broken or the Visit your hearing care earmould clogged? professional.
Page 66 Issue Potential cause Potential solution Sound is Is the battery dead? Replace with a new battery. distorted, Is the battery dirty? Clean it or replace it with a new spluttering or one. weak? Is the receiver wire broken or the Consult your hearing care earmould clogged? professional.
Page 67 Regulatory information Warranties and repairs The manufacturer provides a warranty on hearing aids in the event of defects in workmanship or materials, as described in applicable warranty documentation. In its service policy, the manufacturer pledges to secure functionality at least equivalent to the original hearing aid.
Page 68 During use During normal operation the temperature should not exceed the limit values of 5 °C (41 °F) to 40 °C (104 °F) at a relative humidity range of 15% to 90%, non-condensing, but not requiring a water vapour partial pressure greater than 50 hPa. An atmospheric pressure between 700 hPa and 1060 hPa is appropriate.
Page 69 Expected service lifetime The expected service lifetime for the product when used as intended is: Product Lifetime Hearing aid 5 years Dome 3 months Receivers 2 years Electronic accessories (e.g., wireless accessories) 5 years Statement This device complies with part 15 of the FCC rules. Operation is subject to the following two conditions: 1.
Page 70 However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures: –...
Page 71 Japanese Telecommunications Business Law (電気通信事業法 ). This device should not be modified (otherwise the granted designation number will become invalid). • For other international regulatory requirements, please refer to the regulatory requirements of the specific country. Type designations Hearing aid type designations for models included in this user guide are: CAR12A, FCC ID: X26CAR12A, IC: 6941C-CAR12A...
Page 72 The nominal RF output power transmitted is -7.1 dBm. The hearing aid transmits and receives RF signals in the frequency range of 2.4 GHz - 2.48 GHz. All above-mentioned hearing aids contain a magnetic induction radio operating at the 10.66 MHz frequency. The magnetic field strength of the radio is: Max. -24 dBµA/m at a 10 m distance.
Page 73 Technical specifications RIE — LP/MP receiver Models: SA461-DRW, SA361-DRW, SA261-DRW, SAX61-DRW., SA462-DRW, SA362-DRW, SA262-DRW, SAX62-DRW. Models: VI961-DRW, VI761-DRW, VI561-DRW, VI461-DRW, VIX61-DRW., VI962-DRW, VI762-DRW, VI562-DRW, VI462-DRW, VIX62-DRW. Reference test gain (60 dB SPL input) (The 2 lower curves in the Full-On and Ref.Test.Gain chart) Full-on gain (50 dB SPL input) (The 2 upper curves in the Full-On and Ref.Test.Gain Max.
Page 74 RIE — HP/UP receiver Models: SA461-DRW, SA361-DRW, SA261-DRW, SAX61-DRW.SA462-DRW, SA362-DRW, SA262-DRW, SAX62-DRW. Models: VI961-DRW, VI761-DRW, VI561-DRW, VI461-DRW, VIX61-DRW.VI962-DRW, VI762-DRW, VI562-DRW, VI462-DRW, VIX62-DRW. Reference test gain (60 dB SPL input) (The 2 lower curves in the Full-On and Ref.Test.Gain chart) Full-on gain (50 dB SPL input) (The 2 upper curves in the Full-On and Ref.Test.Gain Max.
Page 75 RIE — MM receiver Models: VI961-DRW, VI761-DRW, VI561-DRW, VI461-DRW, VIX61-DRW.VI962-DRW, VI762-DRW, VI562-DRW, VI462-DRW, VIX62-DRW. Reference test gain (60 dB SPL input) (The lower curve in the Full-On and Ref.Test.Gain chart) Max. Full-on gain (50 dB SPL input) (The upper curve in the Full-On and Ref.Test.Gain chart) Max.
Page 76 Additional information Acknowledgements Portions of this software are written by Kenneth MacKay (micro-ecc) and licensed under the following terms and conditions: Copyright ® 2014, Kenneth MacKay. All rights reserved. Redistribution and use in source and binary forms, with or without modification, are permitted provided that the following conditions are met: •...
Page 77 ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE. NOTE: Use of the Made for Apple badge means that an accessory has been designed to connect specifically to iPhone, iPad, and iPod touch models, and has been certified by the developer to meet Apple performance standards.
Page 78 Notes 78 Additional information...
Page 79 Notes Additional information 79...
Page 80 Denmark Local contacts: United Kingdom Australia New Zealand GN Hearing UK Ltd GN Hearing Australia Pty Ltd GN Hearing New Zealand Limited Unit 13 Talisman Business Centre Suite 1001, Level 1 Ground Floor, North Entrance Bicester OX26 6HR 1 Julius Avenue...

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