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Hardware Maintenance Manual
LOQ Tower 17 (17L, 10)

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  • Page 1 Hardware Maintenance Manual LOQ Tower 17 (17L, 10)
  • Page 2 First Edition (March 2025) © Copyright Lenovo 2025. LIMITED AND RESTRICTED RIGHTS NOTICE: If data or software is delivered pursuant to a General Services Administration “GSA” contract, use, reproduction, or disclosure is subject to restrictions set forth in Contract No. GS-...
  • Page 3: Table Of Contents

    ....85 Basic procedure for resolving computer problems ....© Copyright Lenovo 2025...
  • Page 4 Hardware Maintenance Manual...
  • Page 5: About This Manual

    Lenovo products, please follow all instructions carefully. Use this manual along with the advanced diagnostic tests to troubleshoot problems effectively. Before servicing a Lenovo computer, be sure to read and understand Chapter 1 “Important safety information” on page 1. © Copyright Lenovo 2025...
  • Page 6 Hardware Maintenance Manual...
  • Page 7: Chapter 1. Important Safety Information

    Avoid contact with hot components inside the computer. During operation, some components become hot enough to burn the skin. Before you open the computer cover, turn off the computer, disconnect power, and wait approximately 10 minutes for the components to cool. © Copyright Lenovo 2025...
  • Page 8: Electrical Safety

    Electrical safety CAUTION: Electrical current from power, telephone, and communication cables can be hazardous. To avoid personal injury or equipment damage, disconnect the attached power cords, telecommunication systems, networks, and modems before you open the computer covers, unless instructed otherwise in the installation and configuration procedures.
  • Page 9: Safety Inspection Guide

    – Power supply units – Pumps – Blowers and fans – Motor generators and similar units. (This practice ensures correct grounding of the units.) • If an electrical accident occurs: – Use caution; do not become a victim yourself. – Switch off power. –...
  • Page 10: Handling Electrostatic Discharge-Sensitive Devices

    Handling electrostatic discharge-sensitive devices Any computer part containing transistors or integrated circuits (ICs) should be considered sensitive to electrostatic discharge (ESD). ESD damage can occur when there is a difference in charge between objects. Protect against ESD damage by equalizing the charge so that the machine, the part, the work mat, and the person handling the part are all at the same charge.
  • Page 11 • Spanish DANGER Electrical current from power, telephone and communication cables is hazardous. To avoid a shock hazard: • Do not connect or disconnect any cables or perform installation, maintenance, or reconfiguration of this product during an electrical storm. • Connect all power cords to a properly wired and grounded electrical outlet. •...
  • Page 12 When laser products (such as CD-ROMs, DVD-ROM drives, fiber optic devices, or transmitters) are installed, note the following: • Do not remove the covers. Removing the covers of the laser product could result in exposure to hazardous laser radiation. There are no serviceable parts inside the device. •...
  • Page 13 Chapter 1 Important safety information...
  • Page 14 ≥18 kg (37 lb) ≥32 kg (70.5 lb) ≥55 kg (121.2 lb) Hardware Maintenance Manual...
  • Page 15 PERIGO A corrente elétrica proveniente de cabos de alimentação, de telefone e de comunicações é perigosa. Para evitar risco de choque elétrico: • Não conecte nem desconecte nenhum cabo ou execute instalação, manutenção ou reconfiguração deste produto durante uma tempestade com raios. •...
  • Page 16 PRECAUCIÓN: Quando produtos a laser (como unidades de CD-ROMs, unidades de DVD-ROM, dispositivos de fibra ótica ou transmissores) estiverem instalados, observe o seguinte: • Não remova as tampas. A remoção das tampas de um produto a laser pode resultar em exposição prejudicial à...
  • Page 17 Chapter 1 Important safety information...
  • Page 18 Hardware Maintenance Manual...
  • Page 19 Chapter 1 Important safety information...
  • Page 20 DANGER Le courant électrique provenant de l'alimentation, du téléphone et des câbles de transmission peut présenter un danger. Pour éviter tout risque de choc électrique : • Ne manipulez aucun câble et n'effectuez aucune opération d'installation, d'entretien ou de reconfiguration de ce produit au cours d'un orage.
  • Page 21 Connexion Déconnexion 1. Mettez les unités HORS TENSION. 1. Mettez les unités HORS TENSION. 2. Commencez par brancher tous les cordons sur les 2. Débranchez les cordons d'alimentation des prises. unités. 3. Débranchez les câbles d'interface des connecteurs. 3. Branchez les câbles d'interface sur des 4.
  • Page 22 ≥18 kg (37 lb) ≥32 kg (70.5 lb) ≥55 kg (121.2 lb) ATTENTION: Soulevez la machine avec précaution. ATTENTION: L'interrupteur de contrôle d'alimentation de l'unité et l'interrupteur dubloc d'alimentation ne coupent pas le courant électrique alimentantl'unité. En outre, le système peut être équipé de plusieurs cordonsd'alimentation.
  • Page 23 • Geräte niemals einschalten, wenn Hinweise auf Feuer, Wasser oder Gebäudeschäden vorliegen. • Die Verbindung zu den angeschlossenen Netzkabeln, Telekommunikationssystemen, Netzwerken und Modems ist vor dem Öffnen des Gehäuses zu unterbrechen, sofern in den Installations- und Konfigurationsprozeduren keine anders lautenden Anweisungen enthalten sind. •...
  • Page 24 Einige Lasergeräte enthalten eine Laserdiode der Klasse 3A oder 3B. Beachten Sie Folgendes: Laserstrahlung bei geöffneter Verkleidung. Nicht in den Strahl blicken. Keine Lupen oder Spiegel verwenden. Strahlungsbereich meiden. ≥18 kg ≥32 kg ≥55 kg ACHTUNG: Arbeitsschutzrichtlinien beim Anheben der Maschine beachten. ACHTUNG: Mit dem Netzschalter an der Einheit und am Netzteil wird die Stromversorgung für die Einheit nicht unterbrochen.
  • Page 25 Chapter 1 Important safety information...
  • Page 26 PERICOLO La corrente elettrica proveniente dai cavi di alimentazione, del telefono e di comunicazione può essere pericolosa. Hardware Maintenance Manual...
  • Page 27 Per evitare il rischio di scosse elettriche: • Non collegare o scollegare qualsiasi cavo oppure effettuare l'installazione, la manutenzione o la riconfigurazione del prodotto durante un temporale. • Collegare tutti i fili elettrici a una presa di alimentazione correttamente cablata e dotata di messa a terra.
  • Page 28 Quando vengono installati prodotti laser (quali CD-ROM, unità DVD-ROM, unità a fibre ottiche o trasmittenti), tener presente quanto segue: • Non rimuovere gli sportelli. L'apertura di un'unità laser può determinare l'esposizione a radiazioni laser pericolose. All'interno dell'unità non vi sono parti su cui effettuare l'assistenza tecnica. •...
  • Page 29 Chapter 1 Important safety information...
  • Page 30 PELIGRO La corriente eléctrica procedente de cables de alimentación, teléfonos y cables de comunicación puede ser peligrosa. Para evitar el riesgo de descarga eléctrica: • No conecte ni desconecte los cables ni realice ninguna tarea de instalación, mantenimiento o reconfiguración de este producto durante una tormenta eléctrica. •...
  • Page 31 • Cualquier equipo que se conecte a este producto también debe conectarse a tomas de corriente debidamente cableadas. • Siempre que sea posible, utilice una sola mano para conectar o desconectar los cables de señal. • No encienda nunca un equipo cuando hay señales de fuego, agua o daños estructurales. •...
  • Page 32 PELIGRO Algunos productos láser tienen incorporado un diodo láser de clase 3A o clase 3B. Tenga en cuenta lo siguiente: Cuando se abre, queda expuesto a radiación láser. No mire directamente al rayo láser, ni siquiera con instrumentos ópticos, y evite exponerse directamente al rayo láser. ≥18 kg ≥32 kg ≥55 kg...
  • Page 33: Chapter 2. Important Service Information

    After replacing the system board, the recommended option is to download the latest UEFI BIOS package from Lenovo Support Web site to bind the model type, serial number, and brand ID of the computer with the new system board. Or use Golden Key U1 tool to bind the new system board. Refer to https:// support.lenovo.com/solutions/ht102004...
  • Page 34: How To Use Error Codes

    Dynamic Configure To Order (CTO) model This model provides the ability for a customer to configure a Lenovo solution from a Web site, and have this configuration sent to fulfillment, where it is built and shipped directly to the customer. The machine label and eSupport will load these products as the 4-character MT, 4-character model, and 2-character country code.
  • Page 35: Chapter 3. Product Overview

    Power indicator Show the system status of your computer. • On: The computer is starting up or working. • Off: The computer is off or in hibernation mode. • Blinking: The computer is in sleep mode. © Copyright Lenovo 2025...
  • Page 36 LED light bar The LED light bar on the front bezel has the following lighting behaviors. Computer status Lighting behavior On (Non-sleep mode) • Solid white (Default), or • Blinking white every 4, 6, or 8 seconds Sleep mode Blinking white every 8 seconds The LED light bar also features three levels of brightness.
  • Page 37: Rear

    Rear Description Description Item Item ™ HDMI 2.1 out connector (TMDS) Audio line-out connector USB-A connectors (Hi-Speed USB) USB-A connectors (USB 5Gbps) PCI-Express card area Power cord connector Padlock loop Ethernet connector Chapter 3 Product overview...
  • Page 38 Hardware Maintenance Manual...
  • Page 39: Chapter 4. Service Checkout And Symptom-To-Fru Index

    • Machine type and model • Processor or hard disk drive upgrades • Failure symptom – Do diagnostics indicate a failure? – What, when, where, single, or multiple systems? – Is the failure repeatable? – Has this configuration ever worked? © Copyright Lenovo 2025...
  • Page 40: Symptom-To-Fru Index

    – If it has been working, what changes were made prior to its failing? – Is this the original reported failure? • Diagnostics version – Type and version level • Hardware configuration – Print (print screen) configuration currently in use –...
  • Page 41: Power Supply Problems

    Error FRU/Action The boot sector on the startup drive is corrupted. The drive must be formatted. Do the following: 1. Attempt to back up the data on the failing hard disk drive. 2. Using the operating system programs, format the hard disk drive.
  • Page 42: Post Error Codes

    POST error codes Each time you turn on the system, it performs a series of tests that check the operation of the system and some options. This series of tests are called the Power-On Self-Test, or POST. POST checks the following operations: •...
  • Page 43: Miscellaneous Error Conditions

    POST error message Description/Action Error code 8998 Not enough shadow RAM resources This error message is displayed for OPTION ROM, not all devices when the shadow RAM resources initialized. Suggest to remove some for option ROM are insufficient. add-on cards, or change to UEFI If the legacy option ROM is mode in BIOS setup.
  • Page 44 Message/Symptom FRU/Action Blank screen except for flashing cursor. 1. System Board 2. Primary Hard Disk Drive 3. Hard Disk Drive Cable Incorrect memory size during POST 1. Run the Memory tests. 2. Memory Module 3. System Board "Insert a Diskette" icon appears with a known-good 1.
  • Page 45: Undetermined Problems

    Message/Symptom FRU/Action Serial or parallel connector device failure (system board 1. External Device Self-Test OK? connector) 2. External Device 3. Cable 4. System Board Serial or parallel connector device failure (adapter 1. External Device Self-Test OK? connector) 2. External Device 3.
  • Page 46: Clear Cmos

    Note: Depending on the computer model, the recovery process will take two to three minutes. 8. Disconnect all power cords from electrical outlets. 9. Move the jumper back to the standard position. 10. Reinstall all the parts that have been removed. Then, reconnect the power cords for the computer and the monitor to electrical outlets.
  • Page 47: Chapter 5. Diagnostics

    4. Run the diagnostic program. 5. Recover your operating system. See “Self-help resources” on page 42. 6. If the problem persists, contact Lenovo. UEFI diagnostic program A UEFI diagnostic program is preinstalled on the computer. It enables you to test memory modules and internal storage devices, view system information, and check and recover bad sectors on internal storage devices.
  • Page 48: Lenovo Diagnostic Tools

    Note: The options on the main screen might vary, depending on the hardware configuration and the UEFI diagnostic program version preinstalled on the computer. Lenovo diagnostic tools For information about Lenovo diagnostic tools, go to: https://pcsupport.lenovo.com/lenovodiagnosticsolutions Self-help resources Use the following self-help resources to learn more about the computer and troubleshoot problems.
  • Page 49 • Setup Guide want. • This User Guide • Regulatory Notice Lenovo Support Web site with the latest support information of the following: • Drivers and software • Diagnostic solutions https://pcsupport.lenovo.com • Product and service warranty •...
  • Page 50 Hardware Maintenance Manual...
  • Page 51: Chapter 6. Hardware Removal And Installation

    Common tool Screwdriver: Phillips Head 01 1, Shank length greater than 6 ThinkStation/DT Common tool inches Screwdriver: Phillips Head 02 2, Shank length greater than 6 ThinkStation/SC/DT Common tool inches Screwdriver: Torx Head T5 IdeaPad Common tool © Copyright Lenovo 2025...
  • Page 52 Tool name Specification Product scope Tool type Screwdriver: Torx Head T15 T15, for Chassis outside ThinkStation Common tool Screwdriver: Torx Head T20 T20, Shank length greater than ThinkStation Common tool 6 inches, for heatsink and CPU Screwdriver: Torx Head T30 T30, Shank length greater than ThinkStation Common tool...
  • Page 53: Major Frus And Crus

    • FRUs: Refer to parts that are more complicated to replace and it is recommended that these should be replaced by trained service technicians. If customers elect to replace the FRUs by themselves, we recommend that you ensure the correct instructions provided by Lenovo are carefully followed. Chapter 6...
  • Page 54 Number Description Self-service CRU Optional-service CRU Computer cover Front bezel Slim ODD EMI shielding Hardware Maintenance Manual...
  • Page 55 Number Description Self-service CRU Optional-service CRU Heat sink assembly LED switch cable and holder Front I/O bracket Memory module M.2 solid-state drive M.2 solid-state drive heat sink (for 1 T and 2 T)* M.2 solid-state drive heat sink (for 512 G)* M.2 solid-state drive bracket Wi-Fi card cover Wi-Fi card...
  • Page 56: System Board Illustration

    Description Self-service CRU Optional-service CRU Mouse* Keyboard* * for selected models For detailed FRU and CRU information, such as the FRU part numbers and supported computer models, go http://www.lenovo.com/serviceparts-lookup System board illustration Description Description Item Item 8-pin power connector Memory slot (DIMM2)
  • Page 57: Removing And Installing Hardware

    Description Description Item Item PCI Express x16 card slot M.2 Wi-Fi card slot System fan connector Removing and installing hardware This section provides instructions on how to remove and install hardware for your computer. Attention: Do not open your computer or attempt any repair before reading and understanding the Chapter 1 “Important safety information”...
  • Page 58: Dust Cover

    Dust Cover Prerequisite Before you start, read Generic Safety and Compliance Notices, and print the following instructions. Before you open the computer cover, turn off the computer and wait several minutes until the computer is cool. For access, do the following: 1.
  • Page 59: Computer Cover

    Removal steps Computer cover Prerequisite Before you start, read Generic Safety and Compliance Notices, and print the following instructions. Before you open the computer cover, turn off the computer and wait several minutes until the computer is cool. For access, do the following: 1.
  • Page 60: Side Fan

    Removal steps Note: The screw can be conveniently removed by hand without the need for any special tools. Screw (quantity) Torque Color 6-32 x 7.5 mm, Nickel coated (2) Silver 3.0 ± 0.5 lb/in Note: If a locking device is available, use it to lock the computer after installing the computer cover. Side fan Prerequisite Before you start, read Generic Safety and Compliance Notices, and print the following instructions.
  • Page 61: Front Bezel

    Removal steps Front bezel Prerequisite Before you start, read Generic Safety and Compliance Notices, and print the following instructions. Before you open the computer cover, turn off the computer and wait several minutes until the computer is cool. For access, do the following: 1.
  • Page 62: Slim Odd Emi Shielding

    Replacement procedure Note: Ensure that you connect the LED cable to the system board before installation. Slim ODD EMI shielding Prerequisite Before you start, read Generic Safety and Compliance Notices, and print the following instructions. Hardware Maintenance Manual...
  • Page 63: 3.5-Inch Hard Disk Drive Tray

    Before you open the computer cover, turn off the computer and wait several minutes until the computer is cool. For access, do the following: 1. Turn off the computer and remove all connected devices and cables. 2. Remove the power cord. See “Power cord” on page 51. 3.
  • Page 64 • Type 2 Hardware Maintenance Manual...
  • Page 65 Chapter 6 Hardware removal and installation...
  • Page 66: 3.5-Inch Hard Disk Drive Cage

    3.5-inch hard disk drive cage Prerequisite Before you start, read Generic Safety and Compliance Notices, and print the following instructions. Before you open the computer cover, turn off the computer and wait several minutes until the computer is cool. For access, do the following: 1.
  • Page 67: Front Fan

    Screw (quantity) Torque Color 6-32 x 5 mm, Nickel coated (2) Silver 5.0 ± 0.5 lb/in • Type 2 Front fan Prerequisite Before you start, read Generic Safety and Compliance Notices, and print the following instructions. Chapter 6 Hardware removal and installation...
  • Page 68: Rear Fan

    Before you open the computer cover, turn off the computer and wait several minutes until the computer is cool. For access, do the following: 1. Remove the power cord. See “Power cord” on page 51. 2. Remove the computer cover. See “Computer cover” on page 53. 3.
  • Page 69: Pci Latch Bracket

    Removal step Note: Elongate the rubber that fixes the fan to remove the fan from the chassis. PCI latch bracket Prerequisite Before you start, read Generic Safety and Compliance Notices, and print the following instructions. Before you open the computer cover, turn off the computer and wait several minutes until the computer is cool.
  • Page 70: Pci Slot Cover

    • Type 2 Screw (quantity) Torque Color M3 x 8 mm, Zn coated (1) Blue 5.0 ± 0.5 lb/in PCI slot cover Prerequisite Before you start, read Generic Safety and Compliance Notices, and print the following instructions. Before you open the computer cover, turn off the computer and wait several minutes until the computer is cool.
  • Page 71: Pci-Express Card And Holder

    Removal steps • Type 1 • Type 2 Screw (quantity) Torque Color M3 x 8 mm, Zn coated (1) Blue 5.0 ± 0.5 lb/in PCI-Express card and holder Prerequisite Before you start, read Generic Safety and Compliance Notices, and print the following instructions. Chapter 6 Hardware removal and installation...
  • Page 72 The PCI-Express card might be very hot. Before you open the computer cover, turn off the computer and wait several minutes until the computer is cool. For access, do the following: 1. Remove the power cord. See “Power cord” on page 51. 2.
  • Page 73 • Type 2 Screw (quantity) Torque Color M3 x 8 mm, Zn coated (1) Blue 5.0 ± 0.5 lb/in Note: If the card is held by a retaining latch, press the latch as shown to release the latch. Then, gently remove the card from the slot.
  • Page 74: Chassis Beam Eou Latch

    Chassis beam EOU latch Prerequisite Before you start, read Generic Safety and Compliance Notices, and print the following instructions. Before you open the computer cover, turn off the computer and wait several minutes until the computer is cool. For access, do the following: 1.
  • Page 75: Power Supply Assembly

    Power supply assembly Prerequisite Before you start, read Generic Safety and Compliance Notices, and print the following instructions. Although there are no moving parts in the computer after the power cord has been disconnected, the following warnings are required for your safety. Keep fingers and other parts of your body away from hazardous, moving parts.
  • Page 76: Heat Sink Assembly

    Screw (quantity) Torque Color 6-32 x 5 mm, Nickel coated (3) Silver 5.0 ± 0.5 lb/in Heat sink assembly Prerequisite Before you start, read Generic Safety and Compliance Notices, and print the following instructions. The heat sink might be very hot. Before you open the computer cover, turn off the computer and wait several minutes until the computer is cool.
  • Page 77: Thermal Sensor

    When installing: Clean all thermal grease that has been used and then apply a new thermal pad. Note: It is suggested that you use thermal pad PTM7958 (8.5 w/mk) or other equivalent thermal pad. Apply one piece (25 mm x 12 mm x 0.2 mm) of new thermal pad on the parts marked as shown in the following illustration.
  • Page 78: Wi-Fi Card And Cover

    Removal steps Wi-Fi card and cover Prerequisite Before you start, read Generic Safety and Compliance Notices, and print the following instructions. Before you open the computer cover, turn off the computer and wait several minutes until the computer is cool. For access, remove the following parts in order: •...
  • Page 79: M.2 Solid-State Drive And Heat Sink

    Removal steps Screw (quantity) Torque Color M2 x 3 mm, Zn coated (1) Black 1.5 ± 0.5 lb/in Note: During installation, ensure that you connect the white antenna cable to the connector labeled AUX on the card, and the black antenna cable to the connector labeled MAIN. M.2 solid-state drive and heat sink Prerequisite Before you start, read Generic Safety and Compliance Notices, and print the following instructions.
  • Page 80 • Replace the internal storage drive only for repair. The internal storage drive is not designed for frequent changes or replacement. • Before replacing the internal storage drive, make a backup copy of all the data that you want to keep. •...
  • Page 81: M.2 Solid-State Drive Bracket

    Note: Remove the film that covers the thermal pad (if any) when installing the M.2 solid-state drive and heat sink. M.2 solid-state drive bracket Prerequisite Before you start, read Generic Safety and Compliance Notices, and print the following instructions. Before you open the computer cover, turn off the computer and wait several minutes until the computer is cool.
  • Page 82: Led Switch Cable And Holder

    Replacement procedure LED switch cable and holder Prerequisite Before you start, read Generic Safety and Compliance Notices, and print the following instructions. Before you open the computer cover, turn off the computer and wait several minutes until the computer is cool.
  • Page 83: Front I/O Bracket

    Removal steps Front I/O bracket Prerequisite Before you start, read Generic Safety and Compliance Notices, and print the following instructions. Before you open the computer cover, turn off the computer and wait several minutes until the computer is cool. For access, do the following: 1.
  • Page 84: Front Wi-Fi Antenna

    Removal steps Torque Screw (quantity) Color 6-32 x 5 mm, Nickel coated (1) Silver 5 ± 0.5 lb/in Front Wi-Fi antenna Prerequisite Before you start, read Generic Safety and Compliance Notices, and print the following instructions. Before you open the computer cover, turn off the computer and wait several minutes until the computer is cool.
  • Page 85: Rear Wi-Fi Antenna And Cover

    Removal step Rear Wi-Fi antenna and cover Prerequisite Before you start, read Generic Safety and Compliance Notices, and print the following instructions. Before you open the computer cover, turn off the computer and wait several minutes until the computer is cool.
  • Page 86: Memory Module

    Removal steps Memory module Prerequisite Before you start, read Generic Safety and Compliance Notices, and print the following instructions. Before you open the computer cover, turn off the computer and wait several minutes until the computer is cool. Ensure that you follow the installation order for memory modules shown in the following illustration. Hardware Maintenance Manual...
  • Page 87 For access, do the following: 1. Remove the power cord. See “Power cord” on page 51. 2. Remove the computer cover. See “Computer cover” on page 53. 3. Remove the 3.5-inch hard disk drive cage if the cage is above the chassis beam. See “3.5-inch hard disk drive cage”...
  • Page 88: System Board

    System board Prerequisite Before you start, read Generic Safety and Compliance Notices, and print the following instructions. CAUTION: Avoid contact with hot components inside the computer. During operation, some components become hot enough to burn the skin. Before you open the computer cover, turn off the computer, disconnect power, and wait approximately 10 minutes for the components to cool.
  • Page 89: Rear I/O Shielding

    • “Heat sink assembly” on page 70. • “Wi-Fi card and cover” on page 72. • “M.2 solid-state drive and heat sink” on page 73. • “M.2 solid-state drive bracket” on page 75. • “LED switch cable and holder” on page 76. •...
  • Page 90 For access, do the following: 1. Turn off the computer and remove all connected devices and cables. 2. Remove these parts in order, if any: • “Power cord” on page 51. • “Computer cover” on page 53. • “Side fan” on page 54. •...
  • Page 91: Appendix A. Notices And Trademarks

    Lenovo representative for information on the products and services currently available in your area. Any reference to a Lenovo product, program, or service is not intended to state or imply that only that Lenovo product, program, or service may be used. Any functionally equivalent product, program, or service that does not infringe any Lenovo intellectual property right may be used instead.
  • Page 92 Furthermore, some measurements may have been estimated through extrapolation. Actual results may vary. Users of this document should verify the applicable data for their specific environment. This document is copyrighted by Lenovo and is not covered by any open source license, including any ® Linux agreement(s) which may accompany software included with this product.

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