Related Manuals for Stripe P2PE
Summary of Contents for Stripe P2PE
- Page 1 Stripe Terminal P2PE Instruction Manual (PIM) V2.1 April 2025 P2PE Instruction Manual for Stripe Terminal, April, 2025 PIM Page 2...
- Page 2 Instructions advising how to contact the P2PE Solution Provider, with consideration to establishing a trusted communication channel/session. For any questions regarding this P2PE solution, you can connect with the Stripe Support team via ‘Stripe Support’ (https://support.stripe.com/contact/login) or by opening a support ticket via Stripe Dashboard ((https://dashboard.stripe.com/login).
- Page 3 P2PE Solution Provider solely for the purpose within this PIM to make it easier to cross reference the P2PE Applications and Non-payment Software that are used on the PTS POI devices denoted here. The ‘PIM ID#’s are not assigned by the PCI SSC nor are they recognized by the PCI P2PE Program.
- Page 4 The ‘PIM ID#’s are numbers created and used by the P2PE Solution Provider solely for the purpose within this PIM to make it easier to cross reference the P2PE Applications denoted here that are used on the PTS POI devices denoted in Table 2.1. They are not assigned by the PCI SSC nor are they recognized by the PCI P2PE Program.
- Page 5 Verifying PTS POI device information is critical. This information is necessary to validate the information in this PIM, to cross-reference with the PCI PTS Listings as well as the PCI P2PE Solution Listing, in addition to inventory management, troubleshooting and incident reporting.
- Page 6 Instructions on documenting and maintaining an inventory of the PTS POI Devices. The merchant should keep a detailed inventory of the P2PE POI devices at the merchant’s location(s). Where multiple locations are involved either a separate inventory per location should be used, or if it is a combined inventory a mechanism should be in place to ensure logical groups of devices can be reported on.
- Page 7 Stripe recommend one is performed more frequently, either biannually or quarterly. Any devices found to be missing during an inventory check, or at any time, must be reported via the Stripe Dashboard to Stripe Support (as per section 2.1) immediately. Stripe will then ensure that the missing POI device is deactivated in the P2PE system and cannot be used.
- Page 8 When the package is received and verified as being correct as per 2.1 above, the integrity of the package and its contents should be verified. Check the courier packaging shows no sign of damage or of having been opened. Check that the device packaging looks as follows: WisePad 3 and WisePOS E P2PE Instruction Manual for Stripe Terminal, April, 2025 PIM Page 7...
- Page 9 Stripe Reader M2 S700, S2001 (Shopify Go) P2PE Instruction Manual for Stripe Terminal, April, 2025 PIM Page 8...
- Page 10 Are there any signs of damage or tampering? Is the device intact, are there any missing or loose screws, are there any cracks or holes, are labels intact and not torn, etc.? P2PE Instruction Manual for Stripe Terminal, April, 2025 PIM Page 9...
- Page 11 (Wise POS E) (WisePAD 3) P2PE Instruction Manual for Stripe Terminal, April, 2025 PIM Page 10...
- Page 12 P2PE Instruction Manual for Stripe Terminal, April, 2025 PIM Page 11...
- Page 13 ‘fixing’ or ‘updating’ a POI device. Under no circumstances should a merchant allow an unknown person to access or manipulate the POI devices. If there is a need to repair a device Stripe will send the merchant a return shipping label for the device and notify the merchant accordingly. The merchant should not hand over a device without first checking the validity of the person collecting it.
- Page 14 Do not connect or otherwise use non-approved payment account data capture devices. The P2PE Solution is approved to use specific PTS POI devices, as detailed above in Table 2.1, which must be denoted on the P2PE Solution Listing. If any devices that are not in Table 2.1 are used to accept payment account data, it could affect the merchant eligibility to use SAQ P2PE –...
- Page 15 Using the USB cable provided with the device, connect using the USB port on the right-hand side of the device and charge. Once charged use the Power On button on the top right-hand corner of the keypad. P2PE Instruction Manual for Stripe Terminal, April, 2025 PIM Page 14...
- Page 16 The device will start-up with Bluetooth LE enabled. Do not change this setting, if you do the device will no longer be compliant for use with the Stripe Terminal P2PE Solution. If using Bluetooth, pair the device with the mobile-host device.
- Page 17 Turn the device on its front and open the battery door from the bottom left-hand corner: P2PE Instruction Manual for Stripe Terminal, April, 2025 PIM Page 16...
- Page 18 Once open remove the battery. Replace the battery and replace the back cover by pushing up and locking into the bottom left-hand corner. P2PE Instruction Manual for Stripe Terminal, April, 2025 PIM Page 17...
- Page 19 Take the USB cable from the package and connect to the USB-C charging port. Leave the device to charge for at least 2 hours before initial use or until all 4 green LEDs are lit to indicate fully charged. P2PE Instruction Manual for Stripe Terminal, April, 2025 PIM Page 18...
- Page 20 Once charged use the Power On button on the right-hand side of the device to turn the device on. The device is ready for use. Tap on the app and follow the instructions. Shopify POS Go (S2001) P2PE Instruction Manual for Stripe Terminal, April, 2025 PIM Page 19...
- Page 21 Once charged use the Power On button on the right-hand side of the device to turn the device on. The device is ready for use. Tap on the app and follow the instructions. 4.2 Guidance for selecting appropriate locations to deploy PTS POI devices P2PE Instruction Manual for Stripe Terminal, April, 2025 PIM Page 20...
- Page 22 Such that staff can easily inspect the device. Handheld devices (WisePad3, WisePOS E and Stripe Reader M2, S700, and Shopify POS GO (S2001)) These devices should be deployed as appropriate to the environment in which they will be used taking into account the following guidelines: ●...
- Page 23 Outside working hours devices should be securely locked in a cupboard or drawer such that only authorized staff have access. NOTE: All devices should be accounted for at the end of the day. Any missing devices should be reported to Stripe Support as per section 2.1.
- Page 24 Retrieve the device from the packaging and verify that the label on the back is intact and looks as follows: Run your fingers over the label to ensure it is smooth and not hiding any defects. P2PE Instruction Manual for Stripe Terminal, April, 2025 PIM Page 23...
- Page 25 On receipt check the packaging to ensure it shows no signs of damage or forced entry and verify the details against the received tracking and/or invoice information. Retrieve the device from the packaging and verify that the information etched on the back looks as follows: P2PE Instruction Manual for Stripe Terminal, April, 2025 PIM Page 24...
- Page 26 Check that the serial number on the device matches that supplied by Stripe on order and shipping information. Check that there are no other labels on the device, these shouldn’t be there and could be hiding holes drilled in the device.
- Page 27 If this is the initial inspection take photos of the front, back and card insertion areas and post these in the area where the device will be used to provide staff with a quick and easy reference when doing the regular checks. P2PE Instruction Manual for Stripe Terminal, April, 2025 PIM Page 26...
- Page 28 In this case the device will not be operable and should be securely stored in case it is required for forensic analysis. Shopify POS Go (S2001) At a minimum the following checks should be made on receipt and where appropriate daily according to the Vendors Security Policy for this device: P2PE Instruction Manual for Stripe Terminal, April, 2025 PIM Page 27...
- Page 29 If this is the initial inspection, take photos of the front, back and card insertion areas and post these in the area where the device will be used to provide staff with a quick and easy reference when doing the regular daily checks. NOTE: if the device tamper mechanisms have been triggered you will see this screen: P2PE Instruction Manual for Stripe Terminal, April, 2025 PIM Page 28...
- Page 30 Details of what you have found that is making you suspicious. Stripe Support will contact the merchant to follow-up and determine the status of the device. If after investigation tampering is still suspected Stripe will send the merchant a replacement device and in the box with that device will be a courier shipping label. The merchant should use this to return the suspect device to the distribution warehouse 5.2 Instructions for inspecting PTS POI devices for skimming devices and responding to suspected skimming detection...
- Page 31 If after all the checks you are satisfied that the device is OK then it can be used – any issues found should be investigated and resolved before the device is considered fit to use. P2PE Instruction Manual for Stripe Terminal, April, 2025 PIM Page 30...
- Page 32 The surface should be clean and clear and there should be no sign of scratches, tiny holes, or any other damage. Holding the device turn it flat so that you can clearly see the card insert and card swipe areas at the bottom of the device, P2PE Instruction Manual for Stripe Terminal, April, 2025 PIM Page 31...
- Page 33 Turn the device so you can see the card reader at the top of the device. Examine that area for wires, inserts, etc. Along with any damage such as scratches or chips that could indicate that there has been an attempt to modify the device. P2PE Instruction Manual for Stripe Terminal, April, 2025 PIM Page 32...
- Page 34 Inspect the sides of the device and ensure that there are no signs of unexpected attachments, scratches, small drill holes, etc. that would indicate an attempt to modify or tamper with the device. P2PE Instruction Manual for Stripe Terminal, April, 2025 PIM Page 33...
- Page 35 5.3 Instructions for detecting and responding to PTS POI device account data encryption failures The devices used by Stripe in this P2PE Solution are designed such that any failure in the Secure Reading and Exchange of Data (SRED) encryption would stop the device working and cause a fatal error.
- Page 36 Ensure the Bluetooth® function of your smartphone or tablet is turned on. Device does not work with ● Check the version of your operating system is supported for this device’s operation. your phone or tablet P2PE Instruction Manual for Stripe Terminal, April, 2025 PIM Page 35...
- Page 37 ● Check there is no obstacle in the card slot. ● Make sure the card is inserted or swiped in the correct direction. ● Insert or swipe the card smoothly and at a constant speed. P2PE Instruction Manual for Stripe Terminal, April, 2025 PIM Page 36...
- Page 38 ● Remove the card from wallet or purse when using. Device has no response ● Check the device is fully charged. ● Use the Power on/off button for 6 seconds to restart the device. P2PE Instruction Manual for Stripe Terminal, April, 2025 PIM Page 37...
- Page 39 ● Use the Power on/off button for 6 seconds to restart the device. If the information provided regarding POI Device Troubleshooting doesn’t help then please go to the Stripe Dashboard and contact Stripe Support. P2PE Instruction Manual for Stripe Terminal, April, 2025...
- Page 40 ‘fixing’ or ‘updating’ a POI device. Under no circumstances should a merchant allow an unknown person to access or manipulate the POI devices. If there is a need to repair a device Stripe will send the merchant a return shipping label for the device and notify the merchant accordingly. The merchant should not hand over a device without first checking the validity of the person collecting it.
- Page 41 7. Additional Guidance / Instructions 7.1 Additional guidance for merchants regarding the P2PE Solution (as needed). If you have additional questions regarding your POI Device, please go contact Stripe Support for additional support. P2PE Instruction Manual for Stripe Terminal, April, 2025...
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