Advertisement
User Manual
Figures and illustrations in this User Manual are provided for reference only and
may differ from actual product appearance
HW-Q990C
You can access the FULL MANUAL on Samsung's on-line customer support centre by scanning the QR code
on the left.
To see the manual on your PC or mobile device, download the manual in document format from Samsung's
website. (http://www.samsung.com/support)
© 2023 Samsung Electronics Co., Ltd. All rights reserved.
Contact SAMSUNG WORLD WIDE
If you have any questions or comments relating to Samsung products, please contact the SAMSUNG customer care Centre.
Country/Area
Samsung Service Centre
CHINA
400-810-5858
0800-32-9999 (All Product)
0809-05-5237 (Only for HHP)
TAIWAN
0809-00-5237 (B2B / Dealer)
0809-02-6868 (Samsung pay)
3698 4698 ( All Product)
3698 4688 ( B2B )
HONG KONG
3698 4633 (eStore)
2121 9088 ( Samsung pay )
MACAU
0800 333
1800 7267864 |
1800-SAMSUNG (Other)
SINGAPORE
1800 4252997 |
1800-GALAXYS (HHP)
1300 362 603 (Other)
AUSTRALIA
1300 425 299 (HHP)
0800 726 786 (All Product)
NEW ZEALAND
0800 6 726 786 (Support for
Smart Mobile Devices)
Toll free numbers:
_ 1800 588 889 (All Product)
VIETNAM
_ 1800-588-855 (HHP)
Hotline: (028)73056888
Hotline no : 1282
THAILAND
1800-29-3232
(Toll free for all product)
+95-1-2399-888
MYANMAR
VIP HHP +95-1-2399-990
CAMBODIA
1800-20-3232 (Toll free)
LAOS
+856-214-17333
Web Site
www.samsung.com/cn/support
www.samsung.com/tw/support
www.samsung.com/hk/support
(Chinese)
www.samsung.com/hk_en/
support (English)
www.samsung.com/sg/support
www.samsung.com/au/support
www.samsung.com/nz/support
www.samsung.com/vn/support
www.samsung.com/th/support
www.samsung.com/mm/support
www.samsung.com/th/support
Country/Area
Samsung Service Centre
1800-22-8899 (HHP)
1800-88-9999 (OTH)
MALAYSIA
+603-7713 7420
(Overseas contact)
021-5699-7777
0800-112-8888
INDONESIA
(All Product, Toll Free)
0800-112-7777
(All Product, Toll Free)
Dedicated Hotline for Mobile
Phones:
#GALAXY (just dial #425299)
All Products :
PHILIPPINES
1-800-10-7267864
[ PLDT - Toll Free ]
1-800-8-7267864
[ Globe - Toll Free ]
84222111 [ Landline ]
1800 5 SAMSUNG
(1800 5 7267864) (Toll-Free)
INDIA
1800 40 SAMSUNG
(1800 40 7267864) (Toll-Free)
16600172667
(Toll Free for NTC Only)
NEPAL
9801572667
(Toll Free for Ncell users)
08000-300-300 (Toll free)
BANGLADESH
09612-300-300
SRI LANKA
011 SAMSUNG (011 7267864)
AH81-16773W-01
NSPBI01469A-01
Web Site
www.samsung.com/my/support
www.samsung.com/id/support
www.samsung.com/ph/support
www.samsung.com/in/support
www.samsung.com/bd/support
samsungsrilanka.lk/support
Advertisement
Table of Contents
Related Manuals for Samsung HW-Q990C
Summary of Contents for Samsung HW-Q990C
- Page 1 You can access the FULL MANUAL on Samsung’s on-line customer support centre by scanning the QR code on the left. To see the manual on your PC or mobile device, download the manual in document format from Samsung’s website. (http://www.samsung.com/support) ©...
-
Page 2: Safety Information
REMOVE THE COVER (OR BACK). NO USER-SERVICEABLE PARTS ARE INSIDE. REFER SERVICING TO QUALIFIED SERVICE PERSONNEL. Refer to the table below for an explanation of symbols which may be on your Samsung product. CAUTION RISK OF ELECTRIC SHOCK. DO NOT OPEN. - Page 3 PRECAUTIONS 1. Ensure that the AC power supply in your house complies with the power requirements listed on the identification sticker located on the bottom of your product. Install your product horizontally, on a suitable base (furniture), with enough space around it for ventilation (7~10 cm). Make sure the ventilation slots are not covered.
- Page 4 • For more information about the power supply and power consumption, refer to the label attached to the product. (Label: Rear of the Soundbar Main Unit) • To purchase additional components or optional cables, contact a Samsung Service Centre or Samsung Customer Care.
-
Page 5: Product Overview
02 PRODUCT OVERVIEW Top Panel of the Soundbar Volume Display (Multi Function) Button In standby mode, press the (Multi Function) button to turn on the Soundbar. Press the (Multi Function) button to change the input source. (Mic On/Off) Button POWER Press the button to turn the microphone on or off. - Page 6 03 CONNECTING THE SOUNDBAR Connecting the power and units Rear of Subwoofer Bottoms of the Left and Right Surround Speakers Blue Blinks HDMI 2 SERVICE HDMI 1 DIGITAL AUDIO IN (OPTICAL) HDMI TO TV (eARC/ARC) Bottom of the Soundbar Main Unit •...
- Page 7 • When you use an optical cable and the terminals have covers, be sure to remove the covers. Using the Q-Symphony Function When the Soundbar connects to a Samsung TV that supports the Q-Symphony function you can play the sound simultaneously through the Soundbar and the TV. If you use...
-
Page 8: Connecting Via Bluetooth
What is the difference between BT READY and BT PAIRING? • BT READY : In this mode, you can reconnect any Samsung TV or mobile device that was connected before. • BT PAIRING : In this mode, you can connect a new device to the Soundbar. -
Page 9: Troubleshooting
06 TROUBLESHOOTING Before seeking assistance, check the following. Soundbar does not turn on. • Check whether the power cord of the Soundbar is correctly inserted into the outlet. When the subwoofer or surround sound speakers are not automatically connected 1. Turn off the Soundbar main unit. 2. - Page 10 (set-top box, game console, etc.). Directly connect the Soundbar. • HDMI-CEC may not be activated on the TV. Turn on the CEC on the TV menu. (Samsung TV: Home ( → Menu → Settings ( ) → All Settings ( ) →...
- Page 11 Soundbar will not connect to Wi-Fi. • Make sure the wireless router is turned on and then reconnect the wireless router after rebooting. • The soundbar will not connect if the wireless signal is too weak. Try moving the router closer to the soundbar, or eliminating any obstacles that are between the soundbar and the router, if possible.
- Page 12 • The Spotify Software is subject to third party licenses found here: https://www.spotify.com/connect/third- party-licenses. To send inquiries and requests for questions regarding open sources, contact Samsung Open Source (http:// opensource.samsung.com) • Apple, Airplay, iPhone, iPad, and Mac are trademarks of Apple Inc., registered in the U.S. and other countries.
- Page 13 08 IMPORTANT NOTES ABOUT SERVICE Figures and illustrations in this User Manual are provided for reference only and may differ from actual product appearance.
-
Page 14: Specifications And Guide
09 SPECIFICATIONS AND GUIDE Model Name HW-Q990C Weight Dimensions (W x H x D) 7.7 kg 1232.0 x 69.5 x 138.0 mm Operating Temperature Operating Humidity Range Range 10 % to 80 %, +10 °C to +40 °C non-condensing Storage Temperature Storage Humidity -20 °C to +45 °C... - Page 15 NOTE • Samsung Electronics Co., Ltd reserves the right to change the specifications without notice. • Weight and dimensions are approximate. Precaution : The Soundbar will restart automatically if you turn on/turn off Wi-Fi. Wi-Fi Port deactivation method Press the CH LEVEL button on the remote control of the Soundbar for 30 seconds to turn Wi-Fi On / Off.
Need help?
Do you have a question about the HW-Q990C and is the answer not in the manual?
Questions and answers