Troubleshooting; Managing The Proxy Service; Log Files - Red Hat NETWORK PROXY SERVER 4.0 Installation Manual

Troubleshooting

This chapter provides tips for determining the cause of and resolving the most common
errors associated with RHN Proxy Server. If you need additional help, contact Red Hat
Network support at https://rhn.redhat.com/help/contact.pxt. Log in using your Satellite-
entitled account to see your full list of options.

6.1. Managing the Proxy Service

Since the RHN Proxy Server consists of a multitude of individual components, Red Hat
provides a master service,
the various services in the appropriate order. This helper service accepts all of the typical
commands:
service rhn-proxy start
service rhn-proxy stop
service rhn-proxy restart
service rhn-proxy status
Use the
rhn-proxy
retrieve status messages from all of its services at once.

6.2. Log Files

Virtually every troubleshooting step should start with a look at the associated log file or
files. These files provide invaluable information about the activity that has taken place on
the device or within the application and can be used to monitor performance and ensure
proper configuration. See Table 6-1 for the paths to all relevant log files:
Component
Apache HTTP Server
Squid
RHN Proxy Broker Server
RHN SSL Redirect Server
, that allows you to stop, start, or retrieve status from
rhn-proxy
service to shut down and bring up the entire RHN Satellite Server and
Chapter 6.
Log File Location
/var/log/httpd/
/var/log/squid/
/var/log/rhn/rhn_proxy_broker.log
/var/log/rhn/rhn_proxy_redirect.log
directory
directory