Proxy Debugging By Red Hat - Red Hat NETWORK PROXY 5.3.0 Installation Manual

chkconfig --level 2345 rhn_auth_cache off service rhn_auth_cache stop
To clear its cache, issue:
rm /var/up2date/rhn_auth_cache
If you must retain the RHN Authentication Daemon, which Red Hat recommends against and does not
support, note that its performance can suffer from verbose logging. For this reason, its logging (to /
var/log/rhn/rhn_auth_cache.log) is turned off by default. If you do run the daemon and desire
logging, turn it back on by adding the following line to the Proxy's /etc/rhn/rhn.conf file:
auth_cache.debug = 2

6.8. Proxy Debugging by Red Hat

If you've exhausted these troubleshooting steps or want to defer them to Red Hat Network
professionals, Red Hat recommends that you take advantage of the strong support that comes with
RHN Proxy Server.
One way to access that expertise is through the Red Hat Knowledgebase, which provides solutions
to the most common issues encountered by users and has a robust browse and search interface for
finding the right answers to your Proxy issues. You can access the Red Hat Knowledgebase at
kbase.redhat.com.
Additionally, Red Hat provides a command line tool called the SoS Report, commonly known by
its command sosreport. This tool collects your Proxy's configuration parameters, log files, and
database information and sends it directly to Red Hat.
To use this tool for RHN Satellite Server information, you must have the sos package installed. Type
sosreport -o rhn as root on the Satellite server to create a report. For example:
[root@satserver ~]# sosreport -o rhn
sosreport (version 1.7)
This utility will collect some detailed
hardware and setup of your
The information is collected and an archive is
/tmp, which you can send to a support representative.
Red Hat will use this information for diagnostic purposes ONLY
and it will be considered confidential information.
This process may take a while to complete.
No changes will be made to your system.
Press ENTER to continue, or CTRL-C to quit.
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