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Other Options for Handling Requests
If you do not want to issue the certificate in response to a certificate request, you
can choose one of the other options from the command menu at the bottom of the
Request Details form, then click Do It.
•
Cancel this request changes the state of the request to Canceled. Users do not
receive automatic notification of cancelled requests. Cancellation can be useful,
for example, if the user has left the company since submitting the request, or if
you have already talked to the user over the phone about the problem and
therefore don't need to invoke automatic notification.
•
Reject this request changes the state of the request to Rejected, indicating that
it was unacceptable for policy reasons. If the CMS administrator has
configured the system to provide automatic notifications to end users, a
rejected request will automatically result in such a notification being sent.
•
Clone this request creates a copy of the request and gives the copy a new
request ID number. The status of the new request is Pending. The status of the
original request also remains as Pending until you accept, cancel, or reject it.
Other Options for Handling Requests
Chapter 2
Handling Certificate Requests
41
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