Listing Certificate Requests - Red Hat CERTIFICATE SYSTEM 7.3 - AGENT GUIDE Manual

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Chapter 4. CA: Handling Certificate Requests

• Unassign the request. A request can be removed from an agent's queue if necessary, such as when

requests are assigned to an agent who has since left the company.

Approving, canceling, and rejecting certificate requests all alter the request status. Assigning, unas-

signing, update, and validating certificate requests do not alter the request status. If the form is closed

without taking one of these actions, the request remains in the queue with the same status.

Figure 4.1, "Certificate Request Management Process"

illustrates the process for handling requests

and the different types of status for a request.

Figure 4.1. Certificate Request Management Process

4.2. Listing Certificate Requests

The CM keeps a queue of all certificate service requests that have been submitted to it. The queue re-

cords whether a request is pending, completed, canceled, or rejected. Three types of requests can be

in the queue:

• Certificate enrollment requests

• Certificate renewal requests

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