Dell E38S001 Installation And Service Manual
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Dell E38S001 Installation And Service Manual

Dell E38S001 Installation And Service Manual

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Dell EMC XC740xd XC Series Appliance and XC
Core System
Installation and Service Manual
Regulatory Model: E38S Series
Regulatory Type: E38S001

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  • Page 1 Dell EMC XC740xd XC Series Appliance and XC Core System Installation and Service Manual Regulatory Model: E38S Series Regulatory Type: E38S001...
  • Page 2 A WARNING indicates a potential for property damage, personal injury, or death. © 2017 - 2018 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be trademarks of their respective owners.

  • Page 3: Table Of Contents

    Contents 1 Overview................................ 8 Front view of the system..............................8 Left control panel view..............................9 Right control panel view............................12 Back view of the system..............................14 NIC indicator codes..............................15 Power supply unit indicator codes..........................15 Hard drive indicator codes............................... 17 LCD panel..................................18 Viewing Home screen..............................
  • Page 4 System Setup................................... 35 Viewing System Setup.............................. 35 System Setup details..............................36 System BIOS................................36 iDRAC Settings utility..............................56 Device Settings................................56 Dell Lifecycle Controller..............................56 Embedded systems management..........................56 Boot Manager...................................57 Viewing Boot Manager.............................. 57 Boot Manager main menu............................57 One-shot BIOS boot menu............................57 System Utilities................................57...
  • Page 5 Intrusion switch................................73 Removing an intrusion switch...........................73 Installing an intrusion switch............................. 74 Hard drives..................................75 Removing a hard drive blank.............................75 Installing a hard drive blank............................76 Removing a hot swappable hard drive........................76 Installing a hot swappable hard drive........................77 Removing the hard drive from hard drive carrier....................78 Installing a hard drive into the hard drive carrier....................
  • Page 6 7 Using system diagnostics........................... 129 Dell Embedded System Diagnostics..........................129 Running the Embedded System Diagnostics from Boot Manager..............129 Running the Embedded System Diagnostics from the Dell Lifecycle Controller..........129 System diagnostic controls............................. 130 8 Jumpers and connectors ..........................131 System board jumpers and connectors........................132 System board jumper settings............................
  • Page 7 Removing the BOSS card............................139 Installing the BOSS card............................141 Driver installation................................142 BOSS troubleshooting..............................142 Physical disks not visible to operating system...................... 142 Virtual disk not visible to operating system......................143 Drive failure................................143 Fault in controller..............................143 BOSS card is not detected............................143 Unable to boot to M.2 drive installed in slot 1.......................

  • Page 8: Overview

    Sections or information that apply to only one of the offerings (XC Series or XC Core) will be called out explicitly. The Dell EMC XC740xd XC Series Appliances and XC Core System is a 2U rack system that supports up to: •...

  • Page 9: Left Control Panel View

    Hard drives Enable you to install drives that are supported on your system. For more information about drives, see the Support Matrix at Dell.com/ XCSeriesmanuals. Right control panel Contains the power button, VGA port, iDRAC Direct micro-USB port and two USB 2.0 ports.

  • Page 10: Status Led Indicators

    This feature aggregates hardware/firmware inventory and various system level diagnostic/error information that can be used in troubleshooting the system. You can access system inventory, Dell Lifecycle Controller logs or system logs, system health status, and also configure iDRAC, BIOS, and networking parameters. You can also launch Virtual Network Computing (VNC) viewer and virtual Kernel based Virtual Machine (KVM), on a supported mobile device.

  • Page 11: System Health And System Id Indicator Codes

    Indicates that the system is experiencing a fault. Check the System Event Log or the LCD panel, if available on the bezel, for specific error message. For more information about error messages, see the Dell Event and Error Messages Reference Guide at Dell.com/ openmanagemanuals >...

  • Page 12: Right Control Panel View

    If the problem persists, see Getting help. For more information, see Integrated Dell Remote Access Controller User's Guide at Dell.com/idracmanuals or Dell OpenManage Server Administrator User’s Guide at Dell.com/ openmanagemanuals. Solid amber Indicates that the system is in fail-safe Restart the system.

  • Page 13: Idrac Direct Led Indicator Codes

    The iDRAC Direct port is micro USB 2.0-compliant. This port enables iDRAC Direct port you to access the iDRAC Direct features. For more information, see the Integrated Dell Remote Access Controller User’s Guide at Dell.com/idracmanuals. iDRAC Direct LED The iDRAC Direct LED indicator lights up to indicate that the iDRAC Direct port is connected.

  • Page 14: Back View Of The System

    Enables you to remotely access iDRAC. For more information, see the iDRAC User’s Guide at Dell.com/idracmanuals. System identification button The System Identification (ID) button is available on the front and back of the systems. Press the button to identify a system in a rack by turning on the system ID button.

  • Page 15: Nic Indicator Codes

    NIC indicator codes Each NIC on the back panel has indicators that provide information about the activity and link status. The activity LED indicator indicates if data is flowing through the NIC, and the link LED indicator indicates the speed of the connected network. Figure 8.
  • Page 16 Table 10. AC PSU status indicator codes Power indicator codes Condition Green A valid power source is connected to the PSU and the PSU is operational. Blinking amber Indicates a problem with the PSU. Not illuminated Power is not connected to the PSU. Blinking green When the firmware of the PSU is being updated, the PSU handle blinks green.

  • Page 17: Hard Drive Indicator Codes

    Table 11. DC PSU status indicator codes Power indicator codes Condition Green A valid power source is connected to the PSU and the PSU is operational. Blinking amber Indicates a problem with the PSU. Not illuminated Power is not connected to the PSU. Blinking green When hot-plugging a PSU, the PSU indicator blinks green.

  • Page 18: Lcd Panel

    The LCD panel can be used to configure or view the system’s iDRAC IP address. For more information about error messages, see the Dell Event and Error Messages Reference Guide at Dell.com/openmanagemanuals > OpenManage software. The status and conditions of the LCD panel are outlined here: •...

  • Page 19: Viewing Home Screen

    LCD message with an SEL entry. Select Simple to view LCD error messages in a simplified user-friendly description. For more information about error messages, see the Dell Event and Error Messages Reference Guide at Dell.com/openmanagemanuals > OpenManage software.

  • Page 20: Locating Service Tag Of Your System

    Tag, pull out the information tag in front of the system. Alternatively, the information may be available on a sticker on the chassis of the system. The mini Enterprise Service Tag (EST) is found on the back of the system. This information is used by Dell EMC to route support calls to the appropriate personnel.

  • Page 21: Documentation Resources

    Dell EMC documentation for Dell EMC iDRAC is available at Dell.com/idracmanuals. To access the Dell EMC documentation: On the Dell EMC Support page, in the Enter a Service Tag, Serial Number, Service Request, Model, or Keyword box, type the Service Tag of your Dell EMC appliance, and then click Submit.

  • Page 22: Technical Specifications

    Technical specifications The technical and environmental specifications of your system are outlined in this section. Topics: • System dimensions • Chassis weight • Processor specifications • PSU specifications • System battery specifications • Expansion bus specifications • Memory specifications • Storage controller specifications •...

  • Page 23: Chassis Weight

    Figure 14. System dimensions of XC740xd Series Hyper-converged Appliances Table 15. Dimensions System Za (with Za (without bezel) bezel) XC740xd Series Hyper- 482.0 mm 434.0 mm 86.8 mm 35.84 mm 22.0 mm 678.8 mm 715.5 mm converged Appliances (3.42 inches) (26.72 (28.17 inches) (18.98...

  • Page 24: Processor Specifications

    Processor specifications The XC740xd Series Hyper-converged Appliance supports up to two Intel Xeon processor scalable family processors. PSU specifications The XC740xd Series Hyper-converged Appliance supports up to two AC or DC power supply units (PSUs). Table 17. PSU specifications Class Heat dissipation Frequency Voltage...

  • Page 25: Memory Specifications

    Riser Slot description PCIe slots on Processor PCIe slots on riser Processor PCIe slots on Processor configuration riser 1 (Height connection 2 (Height and connection riser 3 (Height connection and supported and length) length) and length) risers Slot 3: x16 full- Processor 1 Slot 6: x8 low Processor 1 Slot 7: x8 full-...

  • Page 26: Ports And Connectors Specifications

    NOTE: Universal slots are slots that support SAS, SATA hard drives/SSDs, or NVMe drives in the same slot. Ports and connectors specifications USB ports The XC740xd Series Hyper-converged Appliances support: • Two USB 2.0-compliant ports on the front panel • One internal USB 3.0-compliant port •...

  • Page 27: Video Specifications

    8, 16, 32 NOTE: 1920 x 1080 and 1920 x 1200 resolutions are only supported in reduced blanking mode. Environmental specifications NOTE: For additional information about environmental measurements for specific system configurations, see Dell.com/ environmental_datasheets. Table 22. Temperature specifications Temperature Specifications Storage –40°C to 65°C (–40°F to 149°F)

  • Page 28: Standard Operating Temperature

    Table 24. Maximum vibration specifications Maximum vibration Specifications Operating 0.26 G at 5 Hz to 350 Hz (all three axes). Storage 1.88 G at 10 Hz to 500 Hz for 15 min (all six sides tested). Table 25. Maximum shock specifications Maximum shock Specifications Operating...

  • Page 29: Expanded Operating Temperature

    150 W/8 core, 165 W/12 core and higher wattage processor [Thermal Design Power (TDP)>165 W] are not supported. • Redundant power supply unit is required. • Non-Dell EMC qualified peripheral cards and/or peripheral cards greater than 25 W are not supported. • PCIe SSD is not supported. •...

  • Page 30: Thermal Restrictions

    Thermal restrictions Following table lists the configuration required for efficient cooling. Table 30. Thermal restrictions configuration Configuration Number of Heatsink Processor/DIMM DIMM Type of air processor blank blanks shroud XC740xd Series One 1U standard heat sink Required Standard Four standard for CPU ≤...
  • Page 31 Table 32. Particulate contamination specifications Particulate contamination Specifications Air filtration Data center air filtration as defined by ISO Class 8 per ISO 14644-1 with a 95% upper confidence limit. NOTE: The ISO Class 8 condition applies to data center environments only. This air filtration requirement does not apply to IT equipment designed to be used outside a data center, in environments such as an office or factory floor.

  • Page 32: Initial System Setup And Configuration

    For more information about setting up your system, see your Getting Started Guide shipped with your system. iDRAC configuration The Integrated Dell Remote Access Controller (iDRAC) is designed to make system administrators more productive and improve the overall availability of Dell EMC systems. iDRAC alerts administrators to system issues, helps them perform remote system management, and reduces the need for physical access to the system.

  • Page 33: Log In To Idrac

    Ensure that you change the default user name and password after setting up the iDRAC IP address. For more information about logging in to the iDRAC and iDRAC licenses, see the latest Integrated Dell Remote Access Controller User's Guide at Dell.com/idracmanuals.
  • Page 34 Steps Go to Dell.com/support/drivers. In the Drivers & Downloads section, type the Service Tag of your system in the Enter a Service Tag or product ID box, and then click Submit. NOTE: If you do not have the Service Tag, select Detect Product to allow the system to automatically detect your Service Tag, or click View products, and navigate to your product.

  • Page 35: Pre-Operating System Management Applications

    You can manage basic settings and features of a system without booting to the operating system by using the system firmware. Topics: • Options to manage the pre-operating system applications • System Setup • Dell Lifecycle Controller • Boot Manager • PXE boot Options to manage the pre-operating system applications Your system has the following options to manage the pre-operating system applications: •...

  • Page 36: System Setup Details

    The iDRAC settings utility is an interface to set up and configure the iDRAC parameters . You can enable or disable various iDRAC parameters by using the iDRAC settings utility. For more information about this utility, see Integrated Dell Remote Access Controller User’s Guide at Dell.com/idracmanuals. Device Settings Enables you to configure device settings.

  • Page 37: Viewing System Information

    Option Description NVMe Settings Specifies options to change the NVMe settings. If the system contains the NVMe drives that you want to configure in a RAID array, you must set this field and the Embedded SATA field on the SATA Settings menu to RAID mode.

  • Page 38: Memory Settings

    Option Description System BIOS Specifies the BIOS version installed on the system. Version System Specifies the current version of the Management Engine firmware. Management Engine Version System Service Tag Specifies the system Service Tag. System Specifies the name of the system manufacturer. Manufacturer System Specifies the contact information of the system manufacturer.
  • Page 39 Specifies the memory operating mode. The options available are Optimizer Mode, Single Rank Spare Mode, Multi Mode Rank Spare Mode, Mirror Mode, and Dell Fault Resilient Mode. This option is set to Optimizer Mode by default. NOTE: The Memory Operating Mode option can have different default and available options based on the memory configuration of your system.

  • Page 40: Processor Settings

    Option Description NVDIMM-N Specifies the location of the NVDIMM-N in each channel. Memory Location NVDIMM-N Specifies information on the capacity of the NVDIMM-N. Memory Size NVDIMM-N Specifies information on the speed of the NVDIMM-N. Memory Speed NVDIMM-N Specifies information on the current firmware version on the NVDIMM-N. Memory Firmware version NVDIMM-N...
  • Page 41 Disabled by default. X2APIC Mode Enables or disables the X2APIC mode. This option is set to Disabled by default. Dell Controlled Controls the turbo engagement. Enable this option only when System Profile is set to Disabled. Turbo Number of Cores Controls the number of enabled cores in each processor.

  • Page 42: Boot Settings

    SATA Settings You can use the SATA Settings screen to view the SATA settings of SATA devices and enable SATA on your system. NOTE: The XC Series Appliance and XC Core System does not support the NVDIMM-N, RAID, or UEFI settings. Viewing SATA Settings To view the SATA Settings screen, perform the following steps: Turn on, or restart your system.
  • Page 43 – Support for hard drive partitions larger than 2 TB. – Enhanced security (e.g., UEFI Secure Boot). – Faster boot time. • BIOS: The BIOS Boot Mode is the legacy boot mode. It is maintained for backward compatibility. Viewing Boot Settings To view the Boot Settings screen, perform the following steps: Turn on, or restart your system.
  • Page 44 Operating systems must be UEFI-compatible to be installed from the UEFI boot mode. DOS and 32-bit operating systems do not support UEFI and can only be installed from the BIOS boot mode. NOTE: For the latest information about supported operating systems, go to Dell.com/ossupport. Changing boot order About this task You may have to change the boot order if you want to boot from a USB key.

  • Page 45: Viewing Network Settings

    Viewing Network Settings To view the Network Settings screen, perform the following steps: Turn on, or restart your system. Press F2 immediately after you see the following message: F2 = System Setup NOTE: If your operating system begins to load before you press F2, wait for the system to finish booting, and then restart your system and try again.

  • Page 46: Integrated Devices

    NOTE: If your operating system begins to load before you press F2, wait for the system to finish booting, and then restart your system and try again. On the System Setup Main Menu screen, click System BIOS. On the System BIOS screen, click Network Settings. On the Network Settings screen, click UEFI iSCSI Settings.
  • Page 47 Option Description User Accessible Configures the user accessible USB ports. Selecting Only Back Ports On disables the front USB ports; selecting USB Ports All Ports Off disables all front and back USB ports; selecting All Ports Off (Dynamic) disables all front and back USB ports during POST and front ports can be enabled or disabled dynamically by authorized user without resetting the system.
  • Page 48 Option Description support for memory to less than 512 GB. Enable this option only for the 4 GPU DGMA issue. This option is set to 56 TB by default. Slot Disablement Enables or disables the available PCIe slots on your system. The slot disablement feature controls the configuration of the PCIe cards installed in the specified slot.

  • Page 49: Serial Communication

    Serial Communication You can use the Serial Communication screen to view the properties of the serial communication port. Viewing Serial Communication To view the Serial Communication screen, perform the following steps: Turn on, or restart your system. Press F2 immediately after you see the following message: F2 = System Setup NOTE: If your operating system begins to load before you press F2, wait for the system to finish booting, and then restart...
  • Page 50 You can only change the rest of the options if the mode is set to Custom. This option is set to Performance Per Watt Optimized (DAPC) by default. DAPC is Dell Active Power Controller.

  • Page 51: System Security

    Option Description The CPU uses the setting to manipulate the internal behavior of the processor and determines whether to target higher performance or better power savings. Number of Turbo NOTE: If there are four processors installed in the system, you will see an entry for Number of Turbo Boot Enabled Cores Boost Enabled Cores for Processor 4.
  • Page 52 Option Description NOTE: BIOS update requires HECI devices to be operational, and DUP updates require IPMI interface to be operational. This setting needs to be set to Enabled to avoid updating errors. Intel AES-NI Improves the speed of applications by performing encryption and decryption by using the Advanced Encryption Standard Instruction Set (AES-NI).

  • Page 53: Using Your System Password To Secure Your System

    Creating a system and setup password Prerequisite Ensure that the password jumper is enabled. The password jumper enables or disables the system password and setup password features. For more information, see System board jumper settings NOTE: If the password jumper setting is disabled, the existing system password and setup password are deleted and you need not provide the system password to boot the system.
  • Page 54 Deleting or changing system and setup password Prerequisite NOTE: You cannot delete or change an existing system or setup password if the Password Status is set to Locked. Steps To enter System Setup, press F2 immediately after turning on or restarting your system. On the System Setup Main Menu screen, click System BIOS >...

  • Page 55: Miscellaneous Settings

    On the System BIOS screen, click Redundant OS Control. Redundant OS Control screen details NOTE: The XC Series Appliance and XC Core System does not support the NVDIMM-N, RAID, or UEFI settings. The Redundant OS Control screen details are explained as follows: Option Description Redundant OS...

  • Page 56: Idrac Settings Utility

    Dell Lifecycle Controller Dell Lifecycle Controller (LC) provides advanced embedded systems management capabilities including system deployment, configuration, update, maintenance, and diagnosis. LC is delivered as part of the iDRAC out-of-band solution and Dell system embedded Unified Extensible Firmware Interface (UEFI) applications.

  • Page 57: Boot Manager

    For more information about setting up the Dell Lifecycle Controller, configuring hardware and firmware, and deploying the operating system, see the Dell Lifecycle Controller documentation at Dell.com/idracmanuals. Boot Manager The Boot Manager screen enables you to select boot options and diagnostic utilities.

  • Page 58: Pxe Boot

    • Reboot System PXE boot You can use the Preboot Execution Environment (PXE) option to boot and configure the networked systems, remotely. To access the PXE boot option, boot the system and then press F12 during POST instead of using standard Boot Sequence from BIOS Setup.

  • Page 59: Installing And Removing System Components

    Damage due to servicing that is not authorized by Dell EMC is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.

  • Page 60: Before Working Inside Your System

    Operating the system without the system cover can result in component damage. NOTE: Dell EMC recommends that you always use a static mat and static strap while working on components inside the system. NOTE: To ensure proper operation and cooling, all bays in the system and system fans must be populated always with a component or with a blank.

  • Page 61: Optional Front Bezel

    Optional front bezel An optional metal bezel is mounted on the front of the system to display system branding. A lock on the bezel is used to protect unauthorized access to the hard drives. There are two versions of bezel available: •...

  • Page 62: Installing The Optional Front Bezel

    Installing the optional front bezel The procedure to install the optional front bezel with the LCD panel and the front bezel without the LCD panel is the same. Prerequisite Follow the safety guidelines listed in Safety instructions. Steps Locate and remove the bezel key. NOTE: The bezel key is part of the LCD bezel package.

  • Page 63: Installing The System Cover

    Steps Using a flat or a Phillips head screwdriver, rotate the latch release lock counter clockwise to the unlocked position. Lift the latch till the system cover slides back and the tabs on the system cover disengage from the guide slots on the system. Hold the cover on both sides, and lift the cover away from the system.

  • Page 64: Backplane Cover

    Figure 18. Installing system cover Next steps Reconnect the peripherals and connect the system to the electrical outlet. Turn on the system, including any attached peripherals. Backplane cover Removing the backplane cover Prerequisites Follow the safety guidelines listed in Safety instructions.

  • Page 65: Installing The Backplane Cover

    Figure 19. Removing backplane cover Installing the backplane cover Prerequisite Follow the safety guidelines listed in Safety instructions. Steps Align the backplane cover with the guide slots on the system. Slide the backplane cover toward the front of the system until the cover locks into place. Installing and removing system components...

  • Page 66: Inside The System

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.

  • Page 67: Air Shroud

    Figure 21. Inside the system hard drive backplane backplane expander card cooling fan (6) in the cooling fan assembly air shroud expansion card riser 3 network daughter card expansion card riser 2 system board expansion card riser 1 integrated storage controller card PERC card heat sink NOTE:...

  • Page 68: Removing The Air Shroud

    Removing the air shroud Prerequisites CAUTION: Never operate your system with the air shroud removed. The system may get overheated quickly, resulting in shutdown of the system and loss of data CAUTION: Never operate a two-processor system without the air shroud. The system may get overheated quickly, resulting in shutdown of the system and loss of data.

  • Page 69: Cooling-Fan Assembly

    When firmly seated, the memory socket numbers marked on the air shroud align with the respective memory sockets. Figure 23. Installing air shroud Next steps If removed, install the full length PCIe cards. If applicable, install the GPU cards. Follow the procedure listed in After working inside your system.

  • Page 70: Installing The Cooling Fan Assembly

    Figure 24. Removing the cooling fan assembly Next step Install the cooling fan assembly. Installing the cooling fan assembly Prerequisite Follow the safety guidelines listed in Safety instructions. CAUTION: Ensure that the cables inside the system are correctly installed and retained by the cable retention bracket before installing the cooling fan assembly.

  • Page 71: Cooling Fans

    Figure 25. Installing the cooling fan assembly Next step Follow the procedure listed in After working inside your system. Cooling fans The cooling fans are integrated into the system to dissipate the heat generated by the functioning of the system. These fans provide cooling for the processors, expansion cards, memory modules.

  • Page 72: Installing A Cooling Fan

    Step Press the release tab and lift the cooling fan out of the cooling fan assembly. Figure 26. Removing cooling fan Next step If applicable, install the cooling fan. Installing a cooling fan The procedure for installing standard and high performance fans is identical. Prerequisites WARNING: Opening or removing the system cover when the system is on may expose you to a risk of electric shock.

  • Page 73: Intrusion Switch

    Figure 27. Installing the cooling fan Slide the cooling fan into the cooling fan assembly until the release tab locks into place. Intrusion switch The chassis intrusion detection switch detects any intrusion into the system and creates a log entry in the system event log (SEL). This switch is activated when the cover of your system is removed.

  • Page 74: Installing An Intrusion Switch

    Figure 28. Removing an intrusion switch Next step Install an intrusion switch. Installing an intrusion switch Prerequisite Follow the safety guidelines listed in Safety instructions. Steps Align the tabs on the intrusion switch with the slots on the cooling fan assembly. Push the intrusion switch until it locks in place.

  • Page 75: Hard Drives

    Figure 29. Installing an intrusion switch Next steps Install the cooling fan assembly. Follow the procedure listed in After working inside your system. Hard drives Hard drives are supplied in hot swappable hard drive carriers that fit in the hard drive slots. CAUTION: Before attempting to remove or install a hard drive while the system is running, see the documentation for the storage controller card to ensure that the host adapter is configured correctly.

  • Page 76: Installing A Hard Drive Blank

    Figure 30. Removing a hard drive blank Next step Install a hard drive blank. Installing a hard drive blank The procedure for installing 2.5 inch and 3.5 inch hard drive blanks is identical. Prerequisite Follow the safety guidelines listed in Safety instructions.

  • Page 77: Installing A Hot Swappable Hard Drive

    If applicable, remove the front bezel. Using the management software, prepare the hard drive for removal. If the hard drive is online, the green activity or fault indicator flashes while the drive is turning off. When the hard drive indicators are off, the hard drive is ready for removal.

  • Page 78: Removing The Hard Drive From Hard Drive Carrier

    CAUTION: When installing a hard drive, ensure that the adjacent drives are fully installed. Inserting a hard drive carrier and attempting to lock its handle next to a partially installed carrier can damage the partially installed carrier's shield spring and make it unusable.

  • Page 79: Installing A Hard Drive Into The Hard Drive Carrier

    Figure 34. Removing the hard drive from the hard drive carrier Next step If applicable, install the hard drive into the hard drive carrier. Installing a hard drive into the hard drive carrier Prerequisite Follow the safety guidelines listed in Safety instructions.

  • Page 80: System Memory

    Figure 35. Installing a hard drive into the hard drive carrier System memory System memory guidelines The system support DDR4 Registered DIMMs (RDIMMs), Load Reduced DIMMs (LRDIMMs), and Non-Volatile DIMMs (NVDIMM-Ns). System memory holds the instructions that are executed by the processor. Your system contains 24 memory sockets split into two sets of 12 sockets, one set per processor.
  • Page 81 Figure 36. Memory socket locations Memory channels are organized as follows: Table 37. Memory channels Processor Channel 0 Channel 1 Channel 2 Channel 3 Channel 4 Channel 5 Processor 1 Slots A1 and A7 Slots A2 and A8 Slots A3 and A9 Slots A4 and A10 Slots A5 and A11 Slots A6 and A12...

  • Page 82: General Memory Module Installation Guidelines

    General memory module installation guidelines To ensure optimal performance of your system, observe the following general guidelines when configuring your system memory. If your system's memory configurations fail to observe these guidelines, your system might not boot, stop responding during memory configuration, or operate with reduced memory.

  • Page 83: Mode-Specific Guidelines

    Dell Fault Resilient Mode The Dell Fault Resilient Mode if enabled, the BIOS creates an area of memory that is fault resilient. This mode can be used by an OS that supports the feature to load critical applications or enables the OS kernel to maximize system availability.
  • Page 84 Optimizer Mode This mode supports Single Device Data Correction (SDDC) only for memory modules that use x4 device width. It does not impose any specific slot population requirements. • Dual processor: Populate the slots in round robin sequence starting with processor 1. NOTE: Processor 1 and processor 2 population should match.
  • Page 85 Processor Configuration Memory population Memory population information • For 16 DIMMs: A1, A2, A4, A5, A7, A8, A10, A11 B1, B2, B4, B5, B7, B8, B10, B11 Mirroring population order Mirroring is supported with 6 or 12 DIMMs per A{1, 2, 3, 4, 5, 6}, processor.

  • Page 86: Memory Optimized (Independent Channel) Mode

    Single processor ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ 11 DIMMs – ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ 12 DIMMs Memory optimized (independent channel) mode This mode supports Single Device Data Correction (SDDC) only for memory modules that use x4 device width. It does not impose any specific slot population requirements.

  • Page 87: Removing A Memory Module

    Processor Configuration Memory population Memory population information population should match) Removing a memory module Prerequisites Follow the safety guidelines listed in Safety instructions. Follow the procedure listed in Before working inside your system. If applicable, remove the shroud. WARNING: Allow the memory modules to cool after you power off the system. Handle the memory modules by the card edges and avoid touching the components or metallic contacts on the memory module.
  • Page 88 CAUTION: To ensure proper system cooling in configurations with mid hard drive tray, memory module blanks must be installed in any memory socket that is not occupied. Remove memory module blanks only if you intend to install memory modules in those sockets.

  • Page 89: Processors And Heat Sinks

    Processors and heat sinks The processor contains memory, peripheral interfaces, and other components of the system. It may have multiple cores. The system can have more than one processor configurations. The heat sink absorbs the heat generated by the processor, and helps the processor to maintain its optimal temperature level. Removing a processor and heat sink module Prerequisites WARNING:...

  • Page 90: Removing A Processor From Processor Heat Sink Module

    Figure 40. Removing a heat sink (1U) Next step Install the PHM module. Removing a processor from processor heat sink module Prerequisites WARNING: The heat sink may be hot to touch for some time after the system has been powered down. Allow the heat sink to cool before removing it.
  • Page 91 Figure 41. Loosening the processor bracket Lift the bracket and the processor away from the heat sink, and place the processor connector side down on the processor tray. Flex the outer edges of the bracket to release the processor from the bracket. NOTE: Ensure that the processor and the bracket are placed in the tray after you remove the heat sink.

  • Page 92: Installing The Processor Into A Processor And Heat Sink Module

    Installing the processor into a processor and heat sink module Prerequisite Follow the safety guidelines listed in Safety instructions. Steps Place the processor in the processor tray. NOTE: Ensure that the pin 1 indicator on the processor tray is aligned with the pin 1 indicator on the processor. Flex the outer edges of the bracket around the processor ensuring that the processor is locked into the clips on the bracket.
  • Page 93 Figure 44. Applying thermal grease on top of the processor Place the heat sink on the processor and push down until the bracket locks onto the heat sink. NOTE: • Ensure that the two guide pin holes on the bracket match the guide holes on the heat sink. •...

  • Page 94: Installing A Processor And Heat Sink Module

    Figure 45. Installing the heat sink onto the processor Next steps Install the processor and heat sink module. Install the shroud. Follow the procedure listed in After working inside your system. Installing a processor and heat sink module The procedure to install the fabric and non-fabric processor is identical. Prerequisites CAUTION: Never remove the heat sink from a processor unless you intend to replace the processor.
  • Page 95 NOTE: Ensure that the PHM is held parallel to the system board to prevent damaging the components. Push the blue retention clips inward to allow the heat sink to drop into place. Using the #Torx T30 screwdriver, tighten one screw at a time. NOTE: Ensure that the screw is tightened completely before moving onto the next screw.

  • Page 96: Expansion Cards And Expansion Card Risers

    Follow the procedure listed in After working inside your system. Expansion cards and expansion card risers An expansion card in the system is an add-on card that can be inserted into an expansion slot on the system board or riser card to add enhanced functionality to the system through the expansion bus.

  • Page 97: Opening And Closing The Pcie Card Holder Latch

    NOTE: When you replace the Internal storage adapter, you must update the system with the latest available BIOS and iDRAC versions. For more information, go to Dell.com/XCSeriesmanuals. Opening and closing the PCIe card holder latch Before installing or removing a full length PCIe card, the PCIe card holder latch must be closed. When the full length PCIe card is installed, open the PCIe card holder latch.

  • Page 98: Removing The Expansion Card From Expansion Card Riser

    Figure 49. Closing the PCIe card holder latch Next step Follow the procedure listed in After working inside your system. Removing the expansion card from expansion card riser Prerequisites Follow the safety guidelines listed in Safety instructions. Follow the procedure listed in Before working inside your system.
  • Page 99 Figure 50. Removing the expansion card from expansion card riser 2 Figure 51. Removing the expansion card from expansion card riser 3 Next steps Install the expansion card into expansion card riser. If you are removing the card permanently, install a metal filler bracket over the empty expansion slot opening and push the expansion card latch.

  • Page 100: Installing An Expansion Card Into The Expansion Card Riser

    Installing an expansion card into the expansion card riser Prerequisites Follow the safety guidelines listed in Safety instructions. If installing a new expansion card, unpack it and prepare the card for installation. NOTE: For instructions, see the documentation accompanying the card. When installing a card into riser 2 or 3, open the PCIe card holder latch.

  • Page 101: Removing An Expansion Card Riser 1

    Removing an expansion card riser 1 Prerequisites Follow the safety guidelines listed in Safety instructions. Follow the procedure listed in Before working inside your system. If installed, remove the expansion cards from the riser. Disconnect any cables connected to the riser. Step Press the release latches, and lift the riser from the riser connector on the system board.

  • Page 102: Removing An Expansion Card Riser 2

    Figure 54. Installing an expansion card riser 1 Next steps If removed, install expansion cards into the riser. Follow the procedure listed in After working inside your system. Install any device drivers required for the card as described in the documentation for the card. Removing an expansion card riser 2 Prerequisites Follow the safety guidelines listed in...

  • Page 103: Installing An Expansion Card Riser 2

    Figure 55. Removing the expansion riser 2A Next step Install the expansion card riser Installing an expansion card riser 2 Prerequisite Follow the safety guidelines listed in Safety instructions. Step To install expansion card riser 2A: Align the screw and tab on the riser with the screw hole and slot on the system. b Lower the riser into the system until the riser connector engages with the connector on the system board.

  • Page 104: Removing An Expansion Card Riser 3

    Figure 56. Installing an expansion card riser 2A Next steps Install the shroud. If removed, install expansion cards into the riser. If applicable, open the PCIe card holder latch on the air shroud to install the full length card. Follow the procedure listed in After working inside your system.

  • Page 105: Installing An Expansion Card Riser 3

    Figure 57. Removing the expansion riser 3 Next step Install the expansion card riser Installing an expansion card riser 3 Prerequisite Follow the safety guidelines listed in Safety instructions. Steps Align the following: Tab on the riser with the slot on the system and guide rails on the riser with the standoffs on the side of the system b Lower the riser into the system until the riser connector engages with the connector on the system board.

  • Page 106: Idsdm/Vflash Card

    Figure 58. Installing an expansion card riser 3 Next steps If removed, install expansion cards into the riser. Install the shroud. NOTE: If applicable, open the PCIe card holder latch on the air shroud to install the full length card. Follow the procedure listed in After working inside your system.

  • Page 107: Installing A Micro Sd Card

    Installing a micro SD card Prerequisites Follow the safety guidelines listed in Safety instructions. NOTE: To use an SD card with your system, ensure that the Internal SD Card Port is enabled in System Setup. NOTE: Re-install the micro SD cards into the same slots based on the labels you had marked on the cards during removal. Steps Locate the SD card connector on the internal dual SD module.

  • Page 108: Installing The Idsdm Card

    Figure 59. Removing IDSDM card Next step Install the IDSDM card. Installing the IDSDM card Prerequisite Follow the safety guidelines listed in Safety instructions. Steps Locate the IDSDM connector on the system board. To locate IDSDM, see System board jumpers and connectors.

  • Page 109: Network Daughter Card

    Figure 60. Installing IDSDM card Next steps Install the micro SD cards. NOTE: Re-install the micro SD cards into the same slots based on the labels you had marked on the cards during removal. If applicable, install the rear hard drive cage. If applicable, install the full height PCIe card.

  • Page 110: Installing The Network Daughter Card

    Figure 61. Removing network daughter card Next step Install the network daughter card. Installing the network daughter card Prerequisite Follow the safety guidelines listed in Safety instructions. Steps Orient the NDC so that the Ethernet connectors fit through the slot in the chassis. Align the captive screws at the back-end of the card with the screw holes on the system board.

  • Page 111: Hard Drive Backplane

    Figure 62. Installing the network daughter card Next steps Install the expansion card riser Follow the procedure listed in After working inside your system. Hard drive backplane NOTE: NVMe drive slots are 20, 21, 22, and 23. XC740 does not support NVMe drives. Drive slot numbering is 0 relative for chassis.

  • Page 112: Hard Drive Backplane Connectors

    Table 46. Settings or XC740xd-24 Name State Slot Number Size Security Status Bus Protocol Media Type PCle SSD in Slot Ready 2980.82 GB Not Applicable PCle 20 in Bay 1 PCle SSD in Slot Ready 2980.82 GB Not Applicable PCle 21 in Bay 1 PCle SSD in Slot Ready...

  • Page 113: Removing The Hard Drive Backplane

    Figure 65. Back view of 12 x 3.5 inch backplane power connector (J_BP_PWR) SAS connector (A2 BP SAS) SAS connector (A1 BP SAS) signal connector (BP SIG1) SAS connector (J_SAS_A0_B0) Removing the hard drive backplane The procedure to remove the backplane is identical for all backplane configurations. Prerequisites CAUTION: To prevent damage to the drives and backplane, remove the hard drives from the system before removing the...

  • Page 114: Installing The Hard Drive Backplane

    Figure 66. Removing the hard drive backplane Next step Install the hard drive blank. Installing the hard drive backplane The procedure to install the backplane is identical for all backplane configurations. Prerequisite Follow the safety guidelines listed in Safety instructions. NOTE: The procedure to install the backplane is similar for all backplane configurations.

  • Page 115: System Battery

    Figure 67. Installing the hard drive backplane Next steps Connect all the cables to the backplane. Install all the hard drives. Install the backplane cover. Install the cooling fan assembly. Install the shroud. Follow the procedure listed in After working inside your system.

  • Page 116: Power Supply Units

    CAUTION: To avoid damage to the battery connector, you must firmly support the connector while installing or removing a battery. Use a plastic scribe to pry out the system battery as shown in the following illustration: Figure 68. Removing the system battery To install a new system battery, hold the battery with the positive side facing up and slide it under the securing tabs.

  • Page 117: Removing A Power Supply Unit

    PSU handle. Unlatch and lift the optional cable management arm if it interferes with the PSU removal. For information about the cable management arm, see the system’s rack documentation at Dell.com/XCSeriesmanuals. Step Press the release latch and slide the PSU out of the system by using the PSU handle.

  • Page 118: Installing A Power Supply Unit

    Next steps If you have unlatched the cable management arm, relatch it. For information about the cable management arm, see the system’s rack documentation at Dell.com/XCSeriesmanuals. Connect the power cable to the PSU, and plug the cable into a power outlet.

  • Page 119: Wiring Instructions For A Dc Power Supply Unit

    DC power and to safety grounds. Do not attempt connecting to DC power or installing grounds yourself. All electrical wiring must comply with applicable local or national codes and practices. Damage due to servicing that is not authorized by Dell EMC is not covered by your warranty.

  • Page 120: Assembling Dc Input Power Wires

    DC power and to safety grounds. Do not attempt connecting to DC power or installing grounds yourself. All electrical wiring must comply with applicable local or national codes and practices. Damage due to servicing that is not authorized by Dell EMC is not covered by your warranty.

  • Page 121: Installing The System Board

    Rear hard drive cage (if applicable) Power supply unit(s) All expansion card risers Integrated storage controller card iDSDM Processors and heat sink modules Processors and DIMM blank CAUTION: To prevent damage to the processor pins when replacing a faulty system board, ensure that you cover the processor socket with the processor protective cap.
  • Page 122 Follow the procedure listed in After working inside your system. Import your new or existing iDRAC Enterprise license. For more information, see Integrated Dell Remote Access Controller User's Guide, at Dell.com/esmmanuals. Ensure that you: Restore the Service Tag. If the Service Tag is not backed up in the backup flash device, enter the Service Tag manually.

  • Page 123: Trusted Platform Module

    Any attempt to remove an installed TPM breaks the cryptographic binding, and it cannot be re-installed or installed on another system board. NOTE: This is a Field Replaceable Unit (FRU). Removal and installation procedures must be performed only by Dell EMC certified service technicians. Installing the Trusted Platform Module...

  • Page 124: Initializing The Tpm 1.2 For Txt Users

    Initializing the TPM 1.2 for TXT users While booting your system, press F2 to enter System Setup. On the System Setup Main Menu screen, click System BIOS > System Security Settings. From the TPM Security option, select On with Pre-boot Measurements. From the TPM Command option, select Activate.

  • Page 125: Installing The Left Control Panel

    Steps Pull the cable latch and disconnect the control panel cable from the system board connector. Using Phillips #1 screwdriver, remove the screws that secure the cable cover, which secure the control panel and cable tube to the system. Holding the control panel and cable tube by its sides, remove the control panel and cable tube away from the system. Figure 75.

  • Page 126: Removing The Right Control Panel

    Figure 76. Installing the cable cover Next steps Install the shroud. Install the cooling fan assembly. Follow the procedure listed in After working inside your system. Removing the right control panel Prerequisites Follow the safety guidelines listed in Safety instructions. Follow the procedure listed in Before working inside your system.

  • Page 127: Installing The Right Control Panel

    Figure 77. Removing right control panel Next step Install the right control panel. Installing the right control panel Prerequisite Follow the safety guidelines listed in Safety instructions. Steps Route the control panel cable and VGA cable through the side wall of the system. Align the control panel with the control panel slot on the system and attach the control panel to the system .
  • Page 128 Figure 78. Installing the right control panel Next steps Install the cooling fan assembly. Install the shroud. Follow the procedure listed in After working inside your system. Installing and removing system components...

  • Page 129: Using System Diagnostics

    Using system diagnostics If you experience a problem with your system, run the system diagnostics before contacting Dell for technical assistance. The purpose of running system diagnostics is to test your system hardware without using additional equipment or risking data loss. If you are unable to fix the problem yourself, service and support personnel can use the diagnostics results to help you solve the problem.

  • Page 130: System Diagnostic Controls

    System diagnostic controls Menu Description Configuration Displays the configuration and status information of all detected devices. Results Displays the results of all tests that are run. System health Provides the current overview of the system performance. Event log Displays a time-stamped log of the results of all tests run on the system. This is displayed if at least one event description is recorded.

  • Page 131: Jumpers And Connectors

    Jumpers and connectors This topic provides specific information about the jumpers. It also provides some basic information about jumpers and switches and describes the connectors on the various boards in the system. Jumpers on the system board help to disable the system and setup passwords.

  • Page 132: System Board Jumpers And Connectors

    System board jumpers and connectors Figure 79. System board jumpers and connectors Table 47. System board jumpers and connectors Item Connector Description J_ODD Optical drive power connector A7, A1, A8, A2, A9, A3 Memory module sockets J_FAN2U_6 Cooling fan 6 connector J_BP3 Backplane 3 power connector J_FAN2U_5...

  • Page 133: System Board Jumper Settings

    Item Connector Description INTRUSION_DET Intrusion switch connector B7, B1, B8, B2, B9, B3 Memory module sockets J_FAN2U_3 Cooling fan 3 connector J_FAN2U_2 Cooling fan 2 connector J_BP_SIG1 Backplane 1 signal connector B6, B12, B5, B11, B4, B10 Memory module sockets J_BP1 Backplane 1 power connector J_FAN2U_1...

  • Page 134: Disabling Forgotten Password

    Damage due to servicing that is not authorized by Dell EMC is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.

  • Page 135: Getting Help

    The Contact Technical Support page is displayed with details to call, chat, or e-mail the Dell EMC Global Technical Support team. Documentation feedback You can rate the documentation or write your feedback on any of our Dell EMC documentation pages and click Send Feedback to send your feedback. Accessing system information by using QRL You can use the Quick Resource Locator (QRL) to get immediate access to the information about your system.

  • Page 136: Quick Resource Locator

    Use the Quick Resource Locator (QRL) to get immediate access to system information and how-to videos. This can be done by visiting Dell.com/QRL or by using your smartphone or tablet and a model-specific Quick Resource (QR) code located on your Dell EMC system. To try out the QR code, scan the following image.

  • Page 137: A Boss Card

    NOTE: For the latest list of supported operating systems and driver installation instructions, see the system documentation at Dell.com/operatingsystemmanuals. For specific operating system service pack requirements, see the Drivers and Downloads section at Dell.com/support/manuals. Supported XC Series Appliance and XC Core System...

  • Page 138: Boss Card Features

    • XC640 • XC6420 • XC740xd • XC940 BOSS card features BOSS card supports the following features: • Foreign Import • SMART Info • Auto-Rebuild Foreign Import A virtual disk is considered foreign if it is not native to the adapter. •...

  • Page 139: Removing The Boss Card

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.

  • Page 140: Installing The M.2 Ssd Module

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.

  • Page 141: Installing The Boss Card

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.

  • Page 142: Driver Installation

    For more information about supported drivers, see the Support Matrix available at Dell.com/XCSeriesmanuals. BOSS troubleshooting To get help with your Dell EMC BOSS card, you can contact your Dell EMC Technical Service representative or see Dell.com/support. Physical disks not visible to operating system Issue: One or both physical disks are not appearing for use by an operating system.

  • Page 143: Virtual Disk Not Visible To Operating System

    Virtual disk not visible to operating system Issue: In RAID mode a virtual disk is not appearing for use by an operating system. Probable cause: Virtual disks will not be presented to the system if they are not native to the controller. Corrective action: Import the virtual disk using Hardware-Independent Imaging (HII).

  • Page 144: Cli Reports Unsupported Features

    Probable cause: Working as designed, BIOS only allows booting from the first listed boot device (in this case, slot 0) per peripheral controller. This only occurs in legacy BIOS boot mode. Corrective action: Swap the drive in slot 1 to slot 0. CLI reports unsupported features Issue: Several commands, options, or other features listed by the Marvell CLI state that they are unsupported when run.

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