Related Manuals for ICT Protege X
Summarization of Contents
Introduction
LED Indicators Overview
Provides an overview of LED indicators for system troubleshooting.
Card Reader Troubleshooting
Details common issues and solutions for card readers.
Trouble Input Diagnostics
Explains how to diagnose and resolve trouble inputs.
Health Status Message Guide
A guide to understanding and resolving health status messages.
Networking and Reporting
Troubleshooting steps for network and reporting services.
Access Control Issues
Addresses problems with door, keypad, and area access.
LED Indicators
Module Status Indicators
Explains the meaning of module status LED indicators.
Controller Status Indicators
Details the LED indicators for controller status and faults.
Error Codes
Lists and explains error codes indicated by module LEDs.
Input/Output Indicators
Input Indicators
Describes LED states for input status (open, closed, tamper, short).
Output Indicators
Explains LED indicators for output status (ON/OFF).
Relay, Bell, and Reader Indicators
Relay Indicators
Details LED indicators for relay output status.
Bell Indicator
Explains LED indicators for bell connection and status.
Reader Indicators
Describes LED indicators for reader 1 and reader 2 status.
Temperature, Current, and Modem Indicators
Temp Indicator
Explains LED indicators for core temperature status.
Output Current Indicator
Details LED indicators for output current status.
Cellular Modem Indicator
Describes LED indicators for cellular modem status.
Card Readers
Reader Status Issues
Troubleshooting common card reader status indicators like flashing lights.
Card Read Beep Issues
Resolving issues where the card reader beeps but no event occurs.
Card Reader Response Issues
Reader Not Responding
Troubleshooting when card readers do not respond to badges.
Reader Beeps, No Events
Diagnosing when readers beep but no system events are logged.
Access Denied Issues
Resolving cases where access is denied after a card read.
Trouble Inputs
Controller Trouble Inputs
Details trouble inputs for the controller and their causes/solutions.
Controller Trouble Input Details
Bell Current Overload
Troubleshooting bell current overload issues.
Module Communication Faults
Diagnosing module communication and network security faults.
Report IP and Modbus Failures
Resolving issues with IP and Modbus reporting services.
System Remote Access & Restart
Troubleshooting system remote access and restarts.
PoE and 3G Modem Issues
Diagnosing power over ethernet and 3G modem connection problems.
Reader Expander Trouble Inputs
Reader Tamper/Missing
Troubleshooting reader tamper or missing connection issues.
Door Lockout and Attempts
Resolving door lockout and excessive access attempt issues.
Module Offline/Communication Fault
Diagnosing module offline or communication faults for expanders.
Door Trouble Inputs
Door Forced Open
Troubleshooting issues related to forced open doors.
Door Left Open
Resolving issues with doors left open beyond the set time.
OSDP Tamper/Power Loss
Diagnosing OSDP reader tamper switch or power loss.
Door Duress
Troubleshooting duress PIN entry at doors.
Output Expander and Keypad Trouble Inputs
Output Expander Trouble Inputs
Details trouble inputs for output expander modules.
Keypad Trouble Inputs
Explains trouble inputs specific to keypads.
Trouble Messages on the Keypad
AC Fail and Battery Issues
Troubleshooting messages related to AC power and battery status.
Reporting and Phone Line Faults
Resolving messages for reporting and phone line failures.
Power Problem and Temperature Faults
Diagnosing messages related to power supply and temperature issues.
System, Module, and Hardware Trouble Messages
Bell PGM and System Trouble
Troubleshooting messages for bell faults and general system troubles.
Module Tamper and Loss
Diagnosing messages for module tamper and communication loss.
Hardware Faults
Resolving messages related to hardware problems.
Access Control Troubles
Troubleshooting messages for access control, door force, and door ajar.
Access Attempts Issues
Diagnosing messages for excessive access attempts.
Health Status Messages
Controller Status Messages
Troubleshooting controller reboot and encryption status messages.
Module Status Messages
Diagnosing messages for expander offline and module status.
Record Not Functioning Messages
Resolving messages for stopped functions and services.
Configuration Updates and Errors
Configuration Updates
Troubleshooting configuration updates like rearming areas.
Configuration Errors
Resolving configuration errors such as contending inputs/outputs or address issues.
Defaulting Controllers
Temporarily Defaulting IP Address
Steps to temporarily reset a controller's IP address.
Defaulting IP Address of Two Door Controller
Procedure to temporarily default the IP address for a two-door controller.
Defaulting IP Address of Single Door Controller
Procedure to temporarily default the IP address for a single-door controller.
Defaulting Controller Configuration
Accessing the Controller
How to access the controller's web interface after defaulting.
Defaulting a Two-Door Controller
Steps to factory default a two-door controller.
Factory Defaulting Procedures
Defaulting a Single-Door Controller
Steps to factory default a single-door controller.
Post-Defaulting Controller Setup
After Defaulting a Controller
Essential steps to resume normal operation after defaulting.
Protege GX Networking
Networking Local Controllers
Basic steps for bringing Protege GX controllers online in a local network.
Networking Remote Controllers
Networking Remote Controllers
Steps for setting up remote controller communication with Protege GX.
Networking with a Cellular Modem
Networking with a Cellular Modem
Connecting a controller to Protege GX using a cellular modem.
Troubleshooting Controller Connections
Can't Browse to Web Interface
Resolving issues when the controller's web interface is inaccessible.
Not Receiving Events, Controller Status Offline
Troubleshooting when controller status is offline and events are not received.
Not Receiving Events, Controller Status Online
Diagnosing issues when controller is online but events are not received.
Download and Command Troubleshooting
Not Receiving Downloads/Manual Commands
Resolving issues with failed downloads and manual commands.
Reporting Services
No Reports Received
Troubleshooting when no reports are being received by the central station.
Area Arming/Disarming Reports
Resolving issues with area arming/disarming reports.
Input or Trouble Input Reports
Diagnosing issues with input or trouble input reports.
Enabling Service Logging
Enabling Service Logging
Steps to enable logging for reporting services to diagnose issues.
Access
Door Access Denied
Troubleshooting reasons why a user might be denied door access.
Read Control Error
Diagnosing read control errors for reader ports.
Raw Data Read Issues
Troubleshooting issues with raw data reads from entry readers.
Invalid PIN Issues
Resolving issues with invalid user PINs.
Access Denied Scenarios
Schedule Not Valid
Troubleshooting access denial due to invalid schedules.
Door Not Allowed/Lockdown
Resolving access denial due to door restrictions or lockdown.
Invalid Door Type
Diagnosing access denial issues related to door type configuration.
Antipassback Failures
Troubleshooting antipassback violations causing access denial.
Area Status Denied Entry
Resolving access denial when the area behind the door is armed.
Keypad Login Denied
Too Many Attempts
Troubleshooting keypad lockout due to too many incorrect PIN attempts.
Invalid User/Expired Record
Resolving keypad login denial for invalid or expired user records.
Area Arming/Disarming Failure
Arming/Disarming from Keypad
Troubleshooting issues preventing arming/disarming from a keypad.
No Areas Displayed
Resolving issues where no areas are displayed in the keypad menu.
No Current Area Access
Diagnosing cases where no current area access is available on the keypad.
Keypad Area and Input Issues
Limited Area Display
Troubleshooting issues with only some areas being displayed on the keypad.
Open or Tampered Inputs
Resolving issues where the area detects open or tampered inputs.
Arming Failures
Diagnosing reasons why arming may fail.
Disarming Failures
Troubleshooting issues causing disarming to be delayed or fail.
Area Group Assignment
Resolving issues related to area group assignment for arming/disarming.
Tamper Control Access
Troubleshooting issues with tamper control and 24hr area access.
Stay Arming Issues
Resolving issues preventing stay arming.
Unattended Arming/Disarming
Cannot Force Arm Area
Troubleshooting issues preventing force arming of an area.
Inputs Prevent Force Arming
Resolving issues where inputs prevent force arming.
Cannot Instant Arm Area
Diagnosing issues preventing instant arming of an area.
Arming and Disarming Failures
Arming Begins, Then Fails
Troubleshooting scenarios where arming starts but then fails.
Disarming Fails
Resolving issues where disarming fails, often due to interlock conditions.
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