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Table of Contents
Related Manuals for Spire Payments SPg7
Summarization of Contents
Important Information
Terminal Identification (TID)
Unique 8-digit number identifying each terminal.
Merchant Identification (MID)
Bank-assigned number for merchant identification.
Merchant (Local) Password
Procedure to change the default merchant password.
'Batch' End-of-Day Banking (Settlement)
Importance of daily settlement for fund transfer.
Monthly Updates
Process and importance of terminal software updates.
PCI DSS Compliance
Data Security Standard (PCI DSS) Advice
Advice to assist with PCI DSS compliance.
1. Retention of Data
Terminal does not retain sensitive card data.
2. Protection of Stored Data
Secure handling and disposal of cardholder data and receipts.
6. Testing Applications for Vulnerabilities
Spire Payments addresses security vulnerabilities.
7. Secure Network Implementation
Payment application operates securely in SP hardware.
8. Data Storage on Servers
Ensure cardholder data on servers is protected.
9. Secure Remote Software Updates
Software updates are automatic and authenticated.
11. Encryption of Traffic
Transactions use SSL for encryption over public networks.
13. Maintain Documentation/Training
Spire provides further PCI DSS info on its website.
Understanding Your Equipment
SPg7 GPRS and Wi-Fi Overview
Overview of features for SPg7 GPRS and Wi-Fi portable terminals.
SPc5 Countertop Terminal Overview
Overview of features for the SPc5 countertop terminal.
SPp10 PIN Pad Overview
Overview of features for the SPp10 PIN Pad.
Privacy Shield Requirements
Explains the need for a privacy shield for PIN entry.
Portable Terminal Battery
Battery Module SPg7 GPRS/Wi-Fi
Information on the SPg7 portable terminal's rechargeable lithium-ion battery.
Communications Information
Analogue Phone Line Connections
Using dial-up lines for terminal communication.
Broadband Internet Access
Requirements for broadband internet and ADSL/DSL filter usage.
Wired Network Connection
SPc5 connection via a local area network.
GPRS (SPg7)
SPg7 GPRS terminals use GPRS and SIM cards.
Wi-Fi (SPg7)
SPg7 Wi-Fi terminals use wireless technology.
Wi-Fi Access Point
Information about the Wi-Fi access point for SPg7 Wi-Fi.
Wi-Fi Access Point Setup
Wi-Fi Access Point Models
Identifies Wi-Fi access point model and installation procedure.
Siting Recommendations
Guidance on optimal placement of the Wi-Fi access point.
Using Your Terminal
Turning the Terminal On
Step-by-step guide to power on the terminal.
Turning the Terminal Off
Instructions on how to safely shut down the terminal.
Terminal Keypad Layout
Explanation of the keypad layout and key functions.
Keypad Button Functions
Explains actions of ENTER, CANCEL, and CLEAR keys.
Terminal Display Structure
Describes the three areas of the terminal's graphical display.
Status Bar Details
Information shown in the status bar: battery, date, time, connection, signal.
Screen Saver Function
How the terminal display enters screen saver mode.
Icons Index
Battery Level Indicators
Icons for battery charge levels and states.
Signal Strength Indicators
Icons for GPRS/Wi-Fi signal strength.
Connectivity Indicators
Icons for Wi-Fi, LAN, Serial, PSTN, PIN-Pad status.
Additional Icons
Icons for SHIFT, Numbers, Lowercase, Uppercase text entry.
Menu Operation
Reports and Terminal Menu Navigation
Navigating the Reports and Terminal Menu screens.
Training Mode
How to Switch to Training Mode
Step-by-step guide to enable training mode.
Using Training Mode
Performing transactions and expected outcomes in training mode.
How to Leave Training Mode
Instructions for exiting training mode.
Setting Merchant Password
Local (Merchant) Password
Procedure to change the 4-digit local merchant password.
Maintenance Password
Information on the 6-digit maintenance password.
Transactions
Sale Transaction
Performing a standard sale.
Sale with Cashback
Performing a sale with cashback.
Sale with Tip
Performing a sale with an added tip.
Force Authorisation
Capturing and submitting previously authorised transactions.
Pre-Authorisation
Reserving funds on a card for estimated charges.
Completion
Finalising a pre-authorised transaction.
Refund
Processing a refund to a cardholder.
How to Insert a Chip Card
How to insert a chip card into the terminal or PIN Pad.
Forgotten PIN Handling
Explains PIN attempts, cancellation, and bypass options.
How to Swipe a Card
Instructions for swiping a card's magnetic stripe.
Contactless Payments
Presenting a Contactless Card
Using contactless technology for small transactions.
Contactless Limits
Information on transaction limits for contactless payments.
Cardholder Authentication
Handling contactless authentication and fallback.
Supported Contactless Transactions
Lists supported transaction types for contactless cards.
Card Reading Status LEDs
Details the LED indicators for contactless card reading stages.
Manual Card Entry
Customer Present Entry
Entering card details when the cardholder is present.
Customer Not Present Entry
Entering card details for mail order or phone transactions.
Entering Amounts and Data
How to enter amounts and other data fields.
Sale Transaction (Chip Card)
Option 1: Enter Amount First
Steps for Sale transaction using Option 1.
Option 2: Insert Card First
Steps for Sale transaction using Option 2.
PIN Entry
Cardholder enters PIN after amount is entered.
Step 3: Remove Card
Prompt to remove the card after the transaction.
Step 4: Merchant Receipt
Terminal prints merchant receipt and awaits confirmation.
Step 5: Customer Receipt
Terminal prints customer receipt and returns to Welcome screen.
Sale Transaction (Swiping Card)
Option 1: Enter Amount First
Steps for Sale transaction using Option 1.
Option 2: Swipe Card First
Steps for Sale transaction using Option 2.
Step 2: Enter Last 4 Digits
Enter last 4 digits of card number for security.
Step 3: Merchant Copy
Terminal connects to acquirer and prints merchant copy.
Step 4: Signature Verification
Compare cardholder signature and confirm correctness.
Step 5: Complete Transaction
Hand over customer copy and return card.
Contactless Sale Transaction
Step 1: Present Card
Enter Sale amount, then present card for contactless payment.
Step 2: Approval and Receipt
Terminal connects, shows approval, prints merchant copy.
Step 4: Return to Amount Screen
Terminal returns to the 'ENTER AMOUNT' screen.
Sale and Cashback (Chip Card)
Option 1: Enter Amount First
Steps for Sale & Cashback using Option 1.
Option 2: Insert Card First
Steps for Sale & Cashback using Option 2.
Step 2: Enter Cashback Amount
Enter cashback amount or press ENTER for no cashback.
Sale and Tip (Chip Card)
Option 1: Enter Amount First
Steps for Sale & Tip using Option 1.
Option 2: Insert Card First
Steps for Sale & Tip using Option 2.
Step 2: Enter Tip Amount
Ask cardholder for tip and input amount.
Step 3: Confirm Tip Amount
Cardholder confirms the tip amount.
Step 4: Confirm Total Value
Cardholder confirms the total transaction value.
Step 6: PIN Entry
Cardholder enters PIN for the transaction.
Forced Authorisation
Step 1: Select Transaction Type
Select 'FORCE' and then 'SALE' or 'REFUND'.
Step 2: Enter Original Amount
Enter the original transaction amount.
Step 3: Enter Receipt Data
Enter data from the paper authorisation receipt.
Step 4: Merchant Receipt
Terminal prints receipt acknowledging data capture.
Hotel and Rental Operations
Pre-Authorisation (Check-in)
Reserving funds for estimated bill during check-in.
Step 1: Enter Authorisation Amount
Select 'PRE-AUTH' and enter the authorisation amount.
Step 2: Card Insertion/Swipe
Terminal prompts for card insertion/swipe for the transaction.
Completion Transaction (Check-out)
Step 1: Select Transaction
Select 'Completion' and insert/swipe card or key number.
Step 2: Enter Pre-Authorisation Amount
Enter the pre-authorisation amount and press ENTER.
Step 3: Enter Completion Amount
Type in the completion amount and press ENTER.
Step 4: Confirm Completion Amount
Confirm the completion amount.
Step 5: Enter AUTH Code
Enter AUTH code from pre-authorisation receipt.
Step 6: Print Receipts
Print merchant and customer copies.
Step 7: Hand Over Receipt
Hand customer copy to cardholder or mail it.
Express Check-out
Performing Express Check-Out via 'No' at Customer Present prompt.
Additional Charges
Processing additional charges as separate card-not-present sales.
Tipping Feature
How the tipping feature works, including base and tip amounts.
Keyed Sale Transaction (Customer Not Present)
Step 1: Enter Sale Amount
Enter Sale amount in pence/cents and press ENTER.
Step 2: Enter Card Number
Type in the card number and optionally the expiry date.
Step 3: Card Not Present
Select 'NO' for 'CARD PRESENT?' prompt.
Step 4: Enter CVV2 Code
Enter CVV2 code (3 or 4 digits).
Step 5: Enter Postcode Numerics
Enter postcode numerics for address verification.
Step 6: Enter Address Numerics
Enter numbers from cardholder's first line of address.
Step 7: Confirm Address/Postcode
Confirm address and postcode correctness for transaction completion.
Refund Transaction (Chip Card)
Step 1: Select Refund Type
Select 'REFUND' transaction type.
Step 2: Enter Refund Amount
Enter the Refund amount and press ENTER.
Step 3: Insert Chip Card
Insert Chip Card into terminal or PIN Pad.
Settlement Procedure
Procedure Steps
Steps to perform the daily settlement process.
Settlement Responses
Outcomes and meanings of settlement responses.
Totals Disagree
Handling discrepancies between terminal and acquirer totals.
Totals Unconfirmed
Terminal unable to connect to acquirer.
Reports
X Totals Report
Running report showing totals since last Z Report.
Z Totals Report
End-of-day report that resets terminal totals.
Audit Report
Report of transactions since last settlement for error checking.
Summary Report
Report of amounts and totals per transaction type per acquirer.
Reprint Receipt Function
Function to reprint the last transaction receipt.
Reviewing Transactions
Batch Record Review
Steps to access batch records and review transactions.
Troubleshooting
Error Messages Explained
Explains common error messages displayed by the terminal.
Terminal Problems
Solutions for common terminal issues like blank screen or no power.
Terminal Problems (Wi-Fi, PIN Pad, etc.)
Solutions for Wi-Fi access point, PIN Pad, blank receipts, frozen screen issues.
Communication Problems (SPc5 Dial)
Issues and solutions for SPc5 dial-up communication.
Communication Problems (SPc5 IP/Ethernet)
SPc5 IP/Ethernet connection issues and dial backup.
Communication Problems (SPg7 GPRS)
SPg7 GPRS connection issues and SIM card handling.
Communication Problems (SPg7 Wi-Fi)
SPg7 Wi-Fi connection issues and Wi-Fi access point checks.
Appendix A: Transaction Responses
APPROVAL
Transaction approved with an approval code.
CARD BLOCKED
Card issuer has blocked the card.
CALL AUTH CENTRE
Requires a call to the Authorisation Centre.
COMMS FAIL
Terminal cannot contact the acquirer.
DECLINED
Transaction declined by acquirer or card issuer.
DECLINED BY CARD
Card chip decided to decline the transaction.
HOST DECLINED
Terminal received a decline response from the acquirer.
INVALID TRANSACTION
Attempted transaction type is not allowed.
Appendix B: CVV2 and AVS Responses
DATA MATCHED
Address, postcode, CVV2 match issuer's data.
DATA NOT MATCHED
CVV2 or address details do not match issuer's data.
DATA NOT CHECKED
Acquirer did not check address data.
SEC. CODE MATCH ONLY
CVV2 matched, but address did not.
AVS MATCH ONLY
Address matched, but CVV2 did not.
Appendix C: Terminal Functions (Menu System)
Reprint Receipt
Allows reprinting the last transaction receipt.
Printer Test
Allows testing the terminal's printer.
Paper Feed Function
Feeds paper 5mm on every key press.
Appendix D: Terminal Functions (Shortcut)
Change Date and Time
Function to change terminal date and time.
Paper Feed
Function to feed paper on the terminal.
Power Saving
Function to activate terminal power saving mode.
Reprint Last Transaction
Function to reprint the most recent transaction receipt.
Printer Test
Function to perform a test print.
Change Local Password
Function to change the local merchant password.
Local Password Options
Access to other local password options.
Glossary
Terminal Operation Terms
Definitions for AVS, Batch, CVV2, MID, PIN, Settlement, TID, UKCA.
Communication Terms
Definitions for Wi-Fi access point and Wi-Fi.
Communication Terms (Continued)
Definitions for Broadband, Dial backup, DHCP, DSL filter, Ethernet, GPRS, IP, MAC address, PABX, TCP port.
Software License Information
Copyright information and terms of use for Spire Payments software.
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