Spire Payments SPc5 - Countertop Terminal Quick Reference Manual

What you have received

Step 1. Terminal connections

• Place the terminal face down on a flat surface, push the two tabs upwards and remove the rear cover. (fig. 1)
  
• Remove the cable tidy. (fig. 2)
  
• Thread the black power supply cable to the right of the cable tidy recess and insert the plug into the rear of the terminal. (fig. 3)
  
  
• Thread the telephone cable through the cable tidy recess and insert the plug into the socket identified with the blue LINE label.
• Alternatively if you are connecting the terminal to an Internet connection point, thread the network cable to the left of the cable tidy recess and insert the plug into the socket identified with LAN.
• Refit the cable tidy and rear cover until you hear a 'click'. (fig. 4)
  
  
• Connect the telephone cable to the telephone socket, and the network cable (if required) to your Internet connection point.

Step 2. Paper roll installation

• With the terminal facing up, gently pull upwards on the lever located in the middle of the printer door. (fig. 5)
  
• Discard any packing material from the paper roll.
• Fit the roll as shown in the diagram. The correct orientation of the paper is critical. (fig. 6)
  
• Pull 10 cm of paper until it protrudes from the top of the terminal.
• Ensure the printer roller is installed.
• Close the printer door until a 'click' is heard.
• Remove the excess paper by pulling down and tearing along the serrated edge. (fig. 7)
  

Step 3. Turning on the terminal

• Connect power supply to a nearby electrical outlet.
• Hold down the power button (located on the right of the menu buttons) until the display illuminates and the terminal beeps. (fig. 8)
  
  
• Remove the protective film from the display if present.

Step 4. Sale transaction

• Enter the transaction amount into the terminal when prompted.
• Insert the customer's Chip Card into the card slot in the terminal with chip facing upwards.
• Pass the terminal to the customer for PIN entry.
• The terminal will automatically contact the acquirer and approve/decline the transaction.
• A merchant copy of the receipt will be printed. Tear off and retain for your records.
• Confirm display prompts to print the customer receipt. (If contactless transaction, only a merchant copy will print.)
• Once printing is complete, tear off receipt and pass to customer.

Step 5. Other transaction types

Please refer to the User Manual or visit www.spirepayments.com for further information on performing all transaction types and reading card data by Swipe, Keyed and Contactless. Alternatively contact your technical help desk for assistance.

Step 6. End of day/shift change procedures

It is essential to perform specific processes at the end of a working day, and possibly between shifts for internal records. Please refer to the User Manual or visit www.spirepayments.com for further details. Alternatively contact your technical help desk for assistance.

PABX/Prefix digit(s)

If the phone line you intend to use needs a PABX/ prefix digit(s) in order to dial out, your terminal will need to be configured for this. Please read the User Manual provided by your bank or payment service provider for more information or call the helpdesk for assistance.

DHCP (relevant if you are using a network connection)

Your terminal will be pre-configured for use on standard networks featuring DHCP (automatic allocation of IP address). In the unlikely event that your network does not have this feature, please call the helpdesk for assistance.

Troubleshooting

In the unlikely event you experience issues with this product, please follow the relevant procedure detailed below. If this does not resolve the issue, please visit www.spirepayments.com or your solution provider for further assistance.

No display on terminal

• Check terminal is switched on.
• Check connection between terminal, power supply and mains supply.

Poor printing performance

• Check the printer door is closed fully.
• Ensure an approved paper roll is installed correctly.
• Ensure the printer roller is placed correctly. If it has been accidentally removed, please put it back to its original position.

Communication problems

• Ensure the communication cable is connected correctly.
• If your terminal is connected via the telephone line, use a telephone to ensure there is a dial tone on the telephone line.
• Reset the terminal by powering off and on.
• If your terminal is connected via an Internet connection, ensure the Internet connection is operational.
• If connecting to a broadband phone line, ensure the terminal is connected to the link through a DSL filter.

Cannot read cards

• Ensure the Chip Card has been inserted in the correct orientation.
• Ensure the contactless card has been placed at a distance of 0 to 4 cm from the terminal display.
• Ensure the magnetic stripe card has swiped in the correct orientation.
• Test with another card of the same type.

Caution and Safety Instructions

• Do not attempt to disassemble, service or repair any part.
• Do not use if damaged or the terminal shows signs of tampering.
• Only use the supplied power adapter with an electrical outlet of the correct rating.
• To avoid the potential hazard of electrical shock do not use in wet environments or during an electrical storm.
• Do not use in proximity of potentially flammable gases or substances.
• Ensure cables used do not cause a trip hazard or risk the device being dropped on to a hard surface.
• Do not expose to excessive heat or cold. Only operate between 0°C and 40°C.
• Before cleaning, disconnect from the electrical outlet. Use only a dry or dampened soft cloth.
• Do not immerse, use liquids, sprays or aerosol cleaners. Clean all spillages quickly.
• Dispose any part in an environmentally sound manner and in accordance with local laws.
• Spire Payments will not be held liable for any damage resulting from user operation that does not comply with the guidance stated.

Frequency bands and power

Maximum radio-frequency power transmitted in the frequency bands in which this radio equipment operates is below the limit values specified in the corresponding Harmonized Standards.
The frequency bands and power limits applicable to this radio equipment are: GSM900: 35 dBm, GSM1800: 32 dBm, Wi-Fi 2.4G: 20 dBm, NFC 13.56 MHz: 60 dBuA/m at 10 m.

©2015–2017 Spire Payments Holdings S.à.r.l.
All rights reserved. All information is subject to change without notice and Spire Payments does not warrant the information's accuracy or correctness. Spire Payments and the Spire Payments logo are trademarks, service marks or registered trademarks or service marks of Spire Payments Holdings S.à.r.l. All other trademarks are the property of their respective owners. Any Spire Payments software described in this document is subject to a Software License Agreement. Please refer to the Software License Agreement for information regarding the terms of use.

EU Compliance Statement • Hereby, Spire Payments Holdings S.à.r.l. declares that the radio equipment type SPc5 is in compliance with Directive 2014/53/EU and Directive 2011/65/EU.

The full text of the EU declaration of conformity is available at the following internet address www.spirepayments.com/library.
PCI PTS • The PCI Notice and Installation Guidance is available online at www.spirepayments.com/library.

Spire Payments Holdings S.à.r.l.
70 route d'Esch
L-1470 Luxembourg

Documents / Resources

References

• Castles Technology - Payment Terminals and Services
• Castles Technology - Payment Terminals and Services

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Here you can download full pdf version of manual, it may contain additional safety instructions, warranty information, FCC rules, etc.

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