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Table of Contents
Related Manuals for Samsung BE70D-H
Summarization of Contents
Guide
Connections
Learn how to connect various external devices to the TV.
Remote Control and Peripherals
Understand the features and buttons of Samsung TV remotes.
Smart Features
Explore various apps and smart functionalities available on your TV.
TV Viewing and Recording
Learn about features for watching TV, managing channels, and recording programs.
Picture and Sound
Adjust settings for optimal picture quality and sound experience.
Troubleshooting
Picture Issues
Resolve common problems related to the TV's picture quality and display.
Sound and Noise Issues
Troubleshoot problems with TV sound, audio output, and unexpected noises.
Channel and Broadcast Issues
"Weak or No Signal" displayed in TV mode or cannot find channel.
Resolve signal issues by checking device connections and switching input sources.
The TV is not receiving all channels.
Troubleshoot missing channels by confirming coaxial cable connection or running Auto Program.
The captions are not provided on a digital channel.
Enable caption display by adjusting Caption Settings or on the external device.
Broadcasting is deactivated.
Ensure broadcasting is enabled by setting Sources to TV and avoiding cable box/satellite use.
External Device Connectivity Issues
The "Mode Not Supported" message appears.
Resolve "Mode Not Supported" by adjusting external device output resolution to a supported TV format.
The video is OK but there is no audio.
Troubleshoot no audio with HDMI by checking PC audio output settings or using separate audio cables.
I want to connect to a PC and mobile device via screen mirroring.
Instructions for wirelessly connecting PCs and mobile devices for screen mirroring.
No screen appears when connecting the TV to an external device.
Resolve blank screens by checking device connections, power, and input sources.
I want to connect to a Bluetooth speaker.
Guide on connecting Bluetooth speakers to the TV for audio output.
The PC screen does not appear or it flickers.
Troubleshoot PC screen issues by checking connections, sleep mode, and Input Signal Plus settings.
Network Issues
Wireless network connection failed. Unable to connect to a wireless access point. Unable to connect to the network.
Troubleshoot wireless connection failures by checking router, Wi-Fi settings, and power cycling.
Wired network connection failed.
Resolve wired connection failures by checking LAN cable connections and access point status.
Connected to a local network, but not to the Internet.
Troubleshoot inability to access the internet despite a local network connection by checking cables and DNS settings.
Anynet+ (HDMI-CEC) Issues
What is Anynet+?
Explanation of Anynet+ (HDMI-CEC) and its function for controlling connected devices.
Anynet+ does not work. The connected device is not displayed.
Troubleshoot Anynet+ not working by ensuring device compatibility and enabling HDMI-CEC.
I want to start Anynet+. I also want the connected devices to turn on when the TV is turned on.
Steps to start Anynet+ and ensure connected devices power on with the TV.
I want to exit Anynet+. It is inconvenient to turn on other devices because the TV also turns on. It is inconvenient because the connected devices (e.g. set-top box) turn off together.
How to exit Anynet+ or disable its function for specific devices to avoid automatic power off.
The message "Connecting to Anynet+ device..." or "Disconnecting from Anynet+ device" appears on the screen.
Information on messages during Anynet+ configuration and when to use the remote.
The Anynet+ device won't play.
Resolve issues where an Anynet+ device fails to play, possibly due to Factory data reset.
Remote Control Issues
The remote control does not work.
Troubleshoot a non-working remote by checking connections, battery, or re-pairing.
External devices cannot be operated with the TV remote control.
Ensure cable connections are correct and set up Universal Remote Setup manually.
Recording Issues
The Timeshift or recording function cannot be used.
Troubleshoot inability to use Timeshift or recording by checking storage device and signal strength.
Cannot record videos received from an external device or Samsung TV Plus.
Note that recording is only available for digital broadcast channels, not external devices or TV Plus.
The "Format Device" message appears when the Timeshift or recording function is used.
Ensure storage device is formatted (NTFS) before using recording functions.
The recorded files on the TV are not played back on a PC.
Recorded files can only be played back on the same TV, not on PCs or other TVs.
Apps
I cannot find the app I want.
Find missing apps via Search or Apps menu, and add frequently used ones to Home Screen.
I launched an app, but it's in a different language. How can I change the language?
Change app language within the app's settings, independent of TV language.
The app does not work properly. Its image quality is poor.
Troubleshoot app issues by checking network connection, reinstalling the app, or contacting the provider.
The Smart Hub Home Screen keeps appearing whenever you turn on the TV.
Disable the "Start with Smart Hub Home" function to prevent it from launching automatically.
Media Files
Some files are interrupted during playback.
Address playback interruptions for unsupported or high-bitrate files.
Some files can't be played.
Ensure media file codecs are supported by the TV for playback.
Voice Assistant Issues
The microphone is off.
Turn on the TV's microphone switch to enable voice recognition and sound features.
The voice commands do not work well.
Improve voice command recognition by checking assistant settings and pronunciation.
Bixby/Alexa answers although I did not call it.
Reduce accidental activation by turning off Hands-free wake-up or setting Wake-Up Sensitivity to Low.
I spoke "Hi, Bixby/Alexa" but Bixby/Alexa does not answer.
Ensure proximity and clear speech for voice assistant recognition; check Hands-free wake-up.
Voice recognition does not work with the Samsung Smart Remote unlike other features. There is no response even if the Voice Assistant button is pressed.
Troubleshoot voice recognition issues by pairing the remote or checking battery levels.
During voice recognition, the heavy load message appears and the function does not work.
Resolve heavy load messages by unplugging and replugging the TV power cord.
Other issues
The TV is hot.
Normal heat generation from the panel is dissipated through vents.
The TV smells like plastic.
Normal plastic smell that dissipates over time.
The settings are lost after 5 minutes or every time the TV is turned off.
Change Usage Mode to Home Mode if settings reset in Retail Mode.
The TV is tilted to the side.
Reassemble the base stand if the TV is tilted or crooked.
The stand is wobbly or crooked.
Refer to the Unpacking Guide for correct stand assembly.
I want to know how to attach and remove the TV stand.
Instructions for attaching and removing the TV stand are in the Unpacking Guide.
A POP (TV’s internal banner ad) appears on the screen.
Change Usage Mode to Home Mode to disable internal banner ads.
The screen is off, but I hear noise.
Noise may be heard from background tasks like SmartThings or network reconnection.
Diagnosing TV operational issues
Self Diagnosis
Check TV components, sensors, and run reset functions for operational issues.
Cannot select Broadcast Signal in Self Diagnosis.
Verify the current channel is digital, as Broadcast Signal is only for digital channels.
Reset Smart Hub
Reset all Smart Hub settings to factory defaults, clearing account and application data.
Reset picture
Reset all current picture settings back to their default values.
Reset sound
Reset all current sound settings back to their default values.
Getting Support
Getting support through Remote Management
Use Remote Management for remote support, diagnostics, and software updates.
Finding the contact information for service
Access TV details, model number, and contact info for Samsung support.
Requesting service
Request TV service or repair by selecting the problem and providing details.
Accessibility Guidance
Learn Menu Screen
Enable audio feedback to learn TV menu options and features.
Using the Accessibility Menu
Access and configure accessibility features through the TV's general settings menu.
Learning about the Accessibility menu functions
Understand how to use specific accessibility functions like Voice Guide via Bixby commands.
Connections
Connection Guide
View detailed information on connecting external devices to the TV.
Connecting an Antenna
Instructions on how to connect a coaxial cable for antenna reception.
Connecting to the network
Set up wired and wireless network connections for internet access.
Displaying your mobile device screen on the TV
Watch your mobile device's screen on the TV via Smart View, AirPlay, or Tap View.
Connection Cables for External Devices
Details on various cables used for connecting external devices to the TV.
Switching between external devices connected to the TV
Easily switch between TV programs and content from connected external devices.
Connection Notes for HDMI
Important considerations and recommendations for using HDMI cables and connections.
Connection notes for audio devices
Guidelines for connecting and optimizing audio devices for better sound quality.
Connection notes for mobile devices
Notes and restrictions for connecting mobile devices via mirroring or sharing features.
Remote Control and Peripherals
About the Samsung Smart Remote (QLED TV / The Frame / The Serif / S8*D/S9*D/DU8/DU9 Series / DU75**/DU77** model)
Learn about the buttons and functions of the Samsung Smart Remote.
About the Remote Control (DU6/DU7/BED Series)(except for DU75**/DU77** model)
Understand the buttons and features of this specific remote control model.
About the Samsung Smart Remote (The Terrace)
Details on the Samsung Smart Remote specific to The Terrace model.
Connecting the Samsung Smart Remote to the TV
Steps to pair and connect the Samsung Smart Remote to your TV.
Controlling External Devices with a Samsung Remote Control - Using the Universal Remote Setup
Set up a single remote to control multiple external devices connected to the TV.
Learn how to use Samsung Smart Remote
Get detailed instructions on using the functions of the Samsung Smart Remote.
Learn how to use Game Controller
Find details on how to connect and use a game controller with the TV.
Smart Features
Using Smart Hub
Access apps, games, and content through Samsung Smart Hub.
Using Ambient Mode
Display photos or content like time/weather when the TV is not in use.
Using Art Mode
Use Art mode to display image content like artworks or photos.
About the Daily+ Home screen
Explore practical apps and lifestyle services offered by the Daily+ Home screen.
Using Samsung Gaming Hub
Stream and play a variety of games directly on your TV.
Using the Home Function
Access TV programs, install apps, and use Smart Hub features from the Home screen.
About the For You Home Screen
Get personalized content recommendations and manage apps on the Home screen.
About the Live Home Screen
View currently airing TV programs and access channel schedules.
About the Apps Home Screen
Download and run various applications from Smart Hub on your TV.
About the Menu Home Screen
Manage external devices and configure settings for various TV functions.
Connected Devices
View and manage external devices connected to your TV.
Wi-Fi / LAN
Check and configure network connection settings for your TV.
Multi View
View multiple content items or screens simultaneously on your TV.
Sleep Timer
Set the TV to automatically turn off after a specified period.
Game Mode
Optimize TV settings for enhanced gaming performance.
Caption
Activate or deactivate captions for TV broadcasts.
Picture Clarity
Optimize picture settings for videos with dynamic scenes.
Color Tone
Select a preferred color tone for your viewing experience.
Energy Saving Solution
Reduce power consumption by adjusting brightness settings.
Power and Energy Saving
Adjust power preferences and energy-saving options to reduce consumption.
Auracast
Listen to TV audio on Bluetooth devices that support Auracast.
Using a Samsung account
Create, sign in, and manage your Samsung account for TV services.
Using Workspace
Connect and use a PC, Mac, or mobile device from your TV.
Using the User guide
Access the embedded TV manual for key features and instructions.
Using the Internet
Surf the internet on your TV using the built-in browser.
Using SmartThings
Connect and control various smart devices within your home space via the TV.
Playing pictures/video/music
Play media content stored on USB devices, cameras, or PCs.
Using Multi View
View multiple content items or screens simultaneously on your TV.
Using Bixby
Control your TV and connected devices using voice commands with Bixby.
Using Daily Board
Access daily information like weather and notes on the smart screen, even when the TV is off.
Using the Game Bar
Control game settings, monitor performance, and enhance gaming visuals.
TV Viewing and Recording
Using the Guide
View program schedules, find program information, and schedule viewings or recordings.
Recording Programs
Record current or upcoming programs using a USB device instead of a video recorder.
Setting Up Schedule Viewing
Configure the TV to show a specific channel or program at a set time and date.
Using Timeshift
Rewind and watch missed scenes or specific points of a program using time shift.
Using the Channel List
Change channels or check programs on other digital channels.
Using the channel edit function
Edit the list of channels stored on your TV, like deleting or renaming.
Using a Personal Favorites List
Create and manage lists of frequently watched channels as favorites.
TV-Viewing Support Functions
Utilize functions like channel scanning and program rating lock for TV viewing.
Picture and Sound
Using Intelligent Mode
Let the TV analyze surroundings and content for an optimized viewing experience.
Adjusting the Picture Quality
Select picture modes and adjust expert settings for optimal visual output.
Changing the Picture Size and Position
Adjust the size and position of the picture displayed on the TV screen.
Setting the Viewing Environment for External Devices
Optimize TV settings for viewing specific video formats, especially for gaming.
Configuring a Sound Mode and Expert Settings
Personalize sound quality by adjusting sound modes and expert audio settings.
Using the Sound Support Functions
Configure sound settings for your TV, including speaker selection and Q-Symphony.
System and Support
Using the Time Functions and the Timers
Set the current time and utilize timer functions for TV operations.
Using the Power and Energy Saving Functions
Reduce TV power consumption using various energy-saving features.
Using the Panel Care Functions
Adjust settings to protect the TV screen from image retention and burn-in.
Updating the TV's Software
View TV software version and update it for new features and security.
Using the Parental Settings function
Configure content and app security settings with parental controls and app locks.
Using the Gesture function
Control the TV using custom gestures with a connected camera.
Audio and Video Functions for the Visually or Hearing Impaired
Configure audio and video functions to aid visually or hearing-impaired users.
Enabling audio for the audio (video) description function
Activate audio description for video scenes to assist visually impaired users.
Setting the audio subtitles
Make captions audibly readable for visually impaired viewers.
The TV screen is turned off but audio continues
Turn off the TV screen while keeping audio playback to save power.
Enlarge the screen
Enlarge screen elements like pictures or text for better visibility.
White text on black background (high contrast)
Improve text readability by setting white text on a black background.
Setting the outline emphasis feature for viewers with low vision
Enhance screen contrast and image outlines for users with low vision.
Enlarging the font (for the visually impaired)
Increase the size of fonts on menus and program names for visually impaired users.
Setting the screen to black and white
Convert screen colors to black and white to sharpen edges.
Inverting the screen color
Invert screen colors to improve text and background readability.
Setting the color correction feature for users with color blindness
Customize screen colors to enhance experience for users with color blindness.
Learning about the remote control (for the visually impaired)
Learn remote control button functions via audio feedback.
Learning about the TV menu
Get audio descriptions of TV menus and features.
Caption Settings
Manage caption display, auto-position, and language settings for broadcasts.
Sign Language Zoom Settings
Adjust the zoom and position of the sign language screen for better viewing.
Sign Language Guide Settings
Provides descriptions of menu items using sign language.
Multi-output Audio
Output TV audio simultaneously through TV speakers and Bluetooth headphones.
Remote Button Repeat Settings
Configure remote button repeat speed for easier operation.
Auto Menu Sort
Automatically sort frequently used menu items.
Using Voice Assistants on the TV
Select and configure voice assistants like Bixby or Alexa to control your TV.
Changing the menu language
Change the language displayed in the TV's menus and interface.
Setting up a password
Set or reset a PIN for system security and parental controls.
Selecting Usage or Retail Mode
Choose between Home Mode for personal use and Retail Mode for store display.
Using the Maintenance Mode
Protect personal information when the TV is repaired or serviced by someone else.
Using the Cold Weather Mode
Special mode for operating the TV in cold weather conditions (The Terrace model only).
Managing External Devices
View and manage devices connected to the TV via the network.
Restoring the TV to the factory settings
Reset all TV settings to their original factory defaults.
Precautions and Notes
Before Using the Recording and Timeshift Functions
Read important instructions and precautions before using recording or Timeshift features.
Read Before Using Apps
Important information and limitations regarding the use of TV applications.
Read Before Using the Internet Function
Information and limitations for using the TV's internet browser.
Read before setting up a wireless network connection
Precautions and requirements for establishing a wireless network connection.
Read Before Playing Photo, Video, or Music Files
Limitations and compatibility information for playing various media files.
Supported subtitles
Lists supported subtitle formats and video formats with subtitles.
Supported image formats and resolutions
Lists supported image file extensions, formats, and resolutions.
Supported music formats and codecs
Lists supported audio file formats and codecs for music playback.
Supported video codecs (QLED TV(except for Q6*D/QE1D Series)/The Frame/The Serif/S8*D/S9*D/DU9 Series)
Details supported video codecs for specific TV series.
Supported video codecs (Q7*D Series, 85DU8 Series)
Details supported video codecs for Q7*D and 85DU8 Series TVs.
Supported video codecs (Q6*D/QE1D Series (except for 32Q6*D Series)/DU8 Series (except for 85DU8 Series))
Details supported video codecs for Q6*D/QE1D/DU8 Series TVs.
Supported video codecs (QN8**D Series)
Details supported video codecs for QN8**D Series TVs.
Supported video codecs (QN9**D Series)
Details supported video codecs for QN9**D Series TVs.
Read After Installing the TV
Information to read after the TV has been installed.
Picture sizes and input signals
Information on picture sizes supported for various input signals.
Supported Resolutions for UHD Input Signals
Check supported resolutions for UHD input signals with Input Signal Plus settings.
Resolutions for Input Signals supported by 8K models (QN7**D series or higher)
Check supported resolutions for 8K input signals on QN7**D series and higher models.
Supported Resolutions for FreeSync (VRR)
Check supported resolutions for FreeSync (VRR) signals when Game Mode is active.
Read Before Connecting a Computer (Supported Resolutions)
Check supported PC resolutions for IBM, MAC, VESA DMT, VESA CVT, and CTA-861 standards.
Supported Resolutions for Video Signals
Lists resolutions supported for various video signal types.
Supported Resolutions for HDBT
Lists supported resolutions for HDBT, used on The Terrace model.
Read Before Using Bluetooth Devices
Important information and restrictions for using Bluetooth devices with the TV.
Blocking programs based on their TV Rating
Set parental controls to block programs based on TV ratings (Young Children to Mature Audience).
Blocking movies based on their Motion Picture Association of America (MPAA) rating
Block movies based on MPAA ratings (G, PG, PG-13, R, NC-17, X, NR).
Blocking programs based on their Canadian English Rating
Block Canadian TV programs based on English rating system (C, C8+, G, PG, 14+, 18+).
Blocking programs based on their Canadian French Rating
Block French-Canadian TV programs based on their rating system (G, 8 ans+, 13 ans+, 16 ans+, 18 ans+).
Blocking Programs based on their Downloadable U.S. Rating
Block US DTV channel content based on downloadable parental restriction information.
Troubleshooting
The screen is flashing or has become dark
Troubleshoot screen flickering or dimming by disabling energy efficiency features.
The picture is not bright, or the picture colors do not look clear
Resolve dim picture or unclear colors by adjusting settings like Reset Picture or Brightness Optimization.
The picture colors are black and white or do not look the way they should look
Fix color issues by checking connections, picture tests, or grayscale settings.
The TV automatically turns off by itself
Resolve automatic TV turn-off by disabling Sleep Timer, Auto Power Off, or Off Timer.
TV (The Frame TV) cannot be turned off.
Specific steps for turning off The Frame TV model.
Unable to power on
Troubleshoot issues preventing the TV from powering on, checking connections and remote.
The TV remains on or does not turn on automatically.
Address issues where the TV stays on or fails to turn on automatically.
Unable to find a Channel
Troubleshoot problems finding TV channels, checking connections or running Auto Program.
The TV image does not look as good as it did in the store
Improve image quality by adjusting output resolution or checking connections.
Displayed video looks blurry
Resolve blurry or juddering video by using the Picture Clarity Settings.
The picture is distorted
Troubleshoot picture distortions caused by compression or poor signal reception.
There is a dotted line on the edge of the screen
Fix dotted lines on screen edges by adjusting picture size or external device resolution.
The picture won’t display in full screen
Resolve full screen display issues by adjusting picture size on TV or external device.
The Caption function in the TV menu is deactivated
Enable Caption function by adjusting external device settings if it's unavailable in TV menu.
Captions appear on the TV screen
Turn off the Caption function via Caption Settings to prevent captions from appearing.
The HDR of the connected external device turns off
Troubleshoot HDR signal issues by checking Input Signal Plus settings.
Sound and Noise Issues
How can I connect an audio device to the TV?
Information on connecting various audio devices like soundbars or speakers.
There is no sound or the sound is too low at maximum volume.
Troubleshoot no or low sound issues by checking volume controls and cable connections.
The picture is good but there is no sound.
Resolve no sound issues by checking Sound Output settings and external device options.
HDMI (eARC/ARC) is connected, and there is no sound.
Troubleshoot no sound with HDMI (eARC/ARC) by checking Digital Output Audio Format settings.
The speakers are making an odd sound.
Address odd speaker sounds by running Sound Test or checking audio cable connections.
The sound is interrupted.
Resolve sound interruptions by optimizing wireless router placement or using wired connections.
Whenever a function is used on the TV or the channel is changed, the TV voices the activity. The TV explains in voice-over the video scenes displayed on the screen.
Turn off Voice Guide to stop the TV from verbalizing activities and screen events.
The TV audio is not being played through the Soundbar or A/V receiver.
Troubleshoot no TV audio through external receivers by checking power, settings, and eARC connections.
The sound is not heard clearly.
Improve sound clarity by selecting an appropriate sound mode or using Intelligent Mode/Adaptive Sound Pro.
The volume of the external device cannot be adjusted.
Check cable connections and ensure Anynet+ (HDMI-CEC) is active for external volume control.
I want to turn the TV and audio device off and on at the same time.
Enable simultaneous power on/off for TV and audio devices connected via Bluetooth or HDMI eARC.
Diagnosing TV operational issues
Self Diagnosis
Check TV components, sensors, and run reset functions for operational issues.
Cannot select Broadcast Signal in Self Diagnosis.
Verify the current channel is digital, as Broadcast Signal is only for digital channels.
Reset Smart Hub
Reset all Smart Hub settings to factory defaults, clearing account and application data.
Reset picture
Reset all current picture settings back to their default values.
Reset sound
Reset all current sound settings back to their default values.
Getting Support
Getting support through Remote Management
Use Remote Management for remote support, diagnostics, and software updates.
Finding the contact information for service
Access TV details, model number, and contact info for Samsung support.
Requesting service
Request TV service or repair by selecting the problem and providing details.
Accessibility Guidance
Learn Menu Screen
Enable audio feedback to learn TV menu options and features.
Using the Accessibility Menu
Access and configure accessibility features through the TV's general settings menu.
Learning about the Accessibility menu functions
Understand how to use specific accessibility functions like Voice Guide via Bixby commands.
Using Voice Assistants on the TV
Select the Voice Assistant
Select and configure voice assistants like Bixby or Alexa to control your TV.
Using Other Functions
Changing the menu language
Change the language displayed in the TV's menus and interface.
Setting up a password
Set or reset a PIN for system security and parental controls.
Selecting Usage or Retail Mode
Choose between Home Mode for personal use and Retail Mode for store display.
System and Support
Using the Time Functions and the Timers
Set the current time and utilize timer functions for TV operations.
Using the Power and Energy Saving Functions
Reduce TV power consumption using various energy-saving features.
Using the Panel Care Functions
Adjust settings to protect the TV screen from image retention and burn-in.
Updating the TV's Software
View TV software version and update it for new features and security.
Using the Parental Settings function
Configure content and app security settings with parental controls and app locks.
Using the Gesture function
Control the TV using custom gestures with a connected camera.
Audio and Video Functions for the Visually or Hearing Impaired
Configure audio and video functions to aid visually or hearing-impaired users.
Enabling audio for the audio (video) description function
Activate audio description for video scenes to assist visually impaired users.
Setting the audio subtitles
Make captions audibly readable for visually impaired viewers.
The TV screen is turned off but audio continues
Turn off the TV screen while keeping audio playback to save power.
Enlarge the screen
Enlarge screen elements like pictures or text for better visibility.
White text on black background (high contrast)
Improve text readability by setting white text on a black background.
Setting the outline emphasis feature for viewers with low vision
Enhance screen contrast and image outlines for users with low vision.
Enlarging the font (for the visually impaired)
Increase the size of fonts on menus and program names for visually impaired users.
Setting the screen to black and white
Convert screen colors to black and white to sharpen edges.
Inverting the screen color
Invert screen colors to improve text and background readability.
Setting the color correction feature for users with color blindness
Customize screen colors to enhance experience for users with color blindness.
Learning about the remote control (for the visually impaired)
Learn remote control button functions via audio feedback.
Learning about the TV menu
Get audio descriptions of TV menus and features.
Caption Settings
Manage caption display, auto-position, and language settings for broadcasts.
Sign Language Zoom Settings
Adjust the zoom and position of the sign language screen for better viewing.
Sign Language Guide Settings
Provides descriptions of menu items using sign language.
Multi-output Audio
Output TV audio simultaneously through TV speakers and Bluetooth headphones.
Remote Button Repeat Settings
Configure remote button repeat speed for easier operation.
Auto Menu Sort
Automatically sort frequently used menu items.
Using the Maintenance Mode
Protect personal information when the TV is repaired or serviced by someone else.
Using the Cold Weather Mode
Special mode for operating the TV in cold weather conditions (The Terrace model only).
Managing External Devices
View and manage devices connected to the TV via the network.
Restoring the TV to the factory settings
Reset all TV settings to their original factory defaults.
Precautions and Notes
Before Using the Recording and Timeshift Functions
Read important instructions and precautions before using recording or Timeshift features.
Read Before Using Apps
Important information and limitations regarding the use of TV applications.
Read Before Using the Internet Function
Information and limitations for using the TV's internet browser.
Read before setting up a wireless network connection
Precautions and requirements for establishing a wireless network connection.
Read Before Playing Photo, Video, or Music Files
Limitations and compatibility information for playing various media files.
Supported subtitles
Lists supported subtitle formats and video formats with subtitles.
Supported image formats and resolutions
Lists supported image file extensions, formats, and resolutions.
Supported music formats and codecs
Lists supported audio file formats and codecs for music playback.
Supported video codecs (QLED TV(except for Q6*D/QE1D Series)/The Frame/The Serif/S8*D/S9*D/DU9 Series)
Details supported video codecs for specific TV series.
Supported video codecs (Q7*D Series, 85DU8 Series)
Details supported video codecs for Q7*D and 85DU8 Series TVs.
Supported video codecs (Q6*D/QE1D Series (except for 32Q6*D Series)/DU8 Series (except for 85DU8 Series))
Details supported video codecs for Q6*D/QE1D/DU8 Series TVs.
Supported video codecs (QN8**D Series)
Details supported video codecs for QN8**D Series TVs.
Supported video codecs (QN9**D Series)
Details supported video codecs for QN9**D Series TVs.
Read After Installing the TV
Information to read after the TV has been installed.
Picture sizes and input signals
Information on picture sizes supported for various input signals.
Supported Resolutions for UHD Input Signals
Check supported resolutions for UHD input signals with Input Signal Plus settings.
Resolutions for Input Signals supported by 8K models (QN7**D series or higher)
Check supported resolutions for 8K input signals on QN7**D series and higher models.
Supported Resolutions for FreeSync (VRR)
Check supported resolutions for FreeSync (VRR) signals when Game Mode is active.
Read Before Connecting a Computer (Supported Resolutions)
Check supported PC resolutions for IBM, MAC, VESA DMT, VESA CVT, and CTA-861 standards.
Supported Resolutions for Video Signals
Lists resolutions supported for various video signal types.
Supported Resolutions for HDBT
Lists supported resolutions for HDBT, used on The Terrace model.
Read Before Using Bluetooth Devices
Important information and restrictions for using Bluetooth devices with the TV.
Blocking programs based on their TV Rating
Set parental controls to block programs based on TV ratings (Young Children to Mature Audience).
Blocking movies based on their Motion Picture Association of America (MPAA) rating
Block movies based on MPAA ratings (G, PG, PG-13, R, NC-17, X, NR).
Blocking programs based on their Canadian English Rating
Block Canadian TV programs based on English rating system (C, C8+, G, PG, 14+, 18+).
Blocking programs based on their Canadian French Rating
Block French-Canadian TV programs based on their rating system (G, 8 ans+, 13 ans+, 16 ans+, 18 ans+).
Blocking Programs based on their Downloadable U.S. Rating
Block US DTV channel content based on downloadable parental restriction information.
Troubleshooting
The screen is flashing or has become dark
Troubleshoot screen flickering or dimming by disabling energy efficiency features.
The picture is not bright, or the picture colors do not look clear
Resolve dim picture or unclear colors by adjusting settings like Reset Picture or Brightness Optimization.
The picture colors are black and white or do not look the way they should look
Fix color issues by checking connections, picture tests, or grayscale settings.
The TV automatically turns off by itself
Resolve automatic TV turn-off by disabling Sleep Timer, Auto Power Off, or Off Timer.
TV (The Frame TV) cannot be turned off.
Specific steps for turning off The Frame TV model.
Unable to power on
Troubleshoot issues preventing the TV from powering on, checking connections and remote.
The TV remains on or does not turn on automatically.
Address issues where the TV stays on or fails to turn on automatically.
Unable to find a Channel
Troubleshoot problems finding TV channels, checking connections or running Auto Program.
The TV image does not look as good as it did in the store
Improve image quality by adjusting output resolution or checking connections.
Displayed video looks blurry
Resolve blurry or juddering video by using the Picture Clarity Settings.
The picture is distorted
Troubleshoot picture distortions caused by compression or poor signal reception.
There is a dotted line on the edge of the screen
Fix dotted lines on screen edges by adjusting picture size or external device resolution.
The picture won’t display in full screen
Resolve full screen display issues by adjusting picture size on TV or external device.
The Caption function in the TV menu is deactivated
Enable Caption function by adjusting external device settings if it's unavailable in TV menu.
Captions appear on the TV screen
Turn off the Caption function via Caption Settings to prevent captions from appearing.
The HDR of the connected external device turns off
Troubleshoot HDR signal issues by checking Input Signal Plus settings.
Sound and Noise Issues
How can I connect an audio device to the TV?
Information on connecting various audio devices like soundbars or speakers.
There is no sound or the sound is too low at maximum volume.
Troubleshoot no or low sound issues by checking volume controls and cable connections.
The picture is good but there is no sound.
Resolve no sound issues by checking Sound Output settings and external device options.
HDMI (eARC/ARC) is connected, and there is no sound.
Troubleshoot no sound with HDMI (eARC/ARC) by checking Digital Output Audio Format settings.
The speakers are making an odd sound.
Address odd speaker sounds by running Sound Test or checking audio cable connections.
The sound is interrupted.
Resolve sound interruptions by optimizing wireless router placement or using wired connections.
Whenever a function is used on the TV or the channel is changed, the TV voices the activity. The TV explains in voice-over the video scenes displayed on the screen.
Turn off Voice Guide to stop the TV from verbalizing activities and screen events.
The TV audio is not being played through the Soundbar or A/V receiver.
Troubleshoot no TV audio through external receivers by checking power, settings, and eARC connections.
The sound is not heard clearly.
Improve sound clarity by selecting an appropriate sound mode or using Intelligent Mode/Adaptive Sound Pro.
The volume of the external device cannot be adjusted.
Check cable connections and ensure Anynet+ (HDMI-CEC) is active for external volume control.
I want to turn the TV and audio device off and on at the same time.
Enable simultaneous power on/off for TV and audio devices connected via Bluetooth or HDMI eARC.
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Questions and answers