Adobe PREMIERE 5 User Manual page 378

370 APPENDIX D
Troubleshooting
Undo is not available
If you were working in the Timeline window but switched to another window, try activating
the Timeline again. This will not help if you have already performed an action outside of the
Timeline after you switched away from it. You can undo up to 32 steps in the Timeline, but only
one step in other windows (see "Correcting mistakes" on page 73). When you deactivate the
Timeline, you deactivate the Timeline undo steps.
A file doesn't appear in the Import dialog box
Try the following:
Double-check that the file format is supported by Premiere; see "Importing clips" on
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page 120.
In Windows, make sure that the filename ends with the correct filename extension for its
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file format.
Try importing the file into another application that also supports the clip's file format. If it
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won't work in the other application, the problem is with the file.
If other applications can import the file successfully, the Premiere plug-in software module
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for that file format may be damaged or missing; try reinstalling Premiere.
A series of still images imports the first frame only
Make sure you selected both the first file in the sequence and the Numbered Stills option at
the bottom of the Import dialog box.