Adobe PREMIERE 5 User Manual page 376

368 APPENDIX D
Troubleshooting
Diagnose and defragment your hard disk
Use hard-disk utility software to determine whether your hard disk contains bad sectors that
may be causing problems such as crashes or corrupted files. If it has been several weeks or more
since you bought or formatted the hard disk, try running defragmentation utility software
to clean up file fragments and rearrange data for faster access.
Reinstall Adobe Premiere
If you are experiencing installation problems, try the following procedure.
To reinstall Premiere:
Before reinstalling, delete all of the files installed with Premiere. In Windows, you can do this
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by choosing Start > Programs > Adobe > Premiere 5.0 > Uninstall Premiere 5.0. In Mac OS,
drag the Adobe Premiere™ 5.0 folder to the Trash. Be sure you also delete the Preferences file
as described earlier in this section. You don't need to delete project (.PPJ) files or files you saved
or exported from Premiere.
Depending on your system, use the following techniques to start your computer without
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running additional software that may be causing problems:
In Windows, restart the computer and hold down the Control key immediately after entering
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your password. This temporarily prevents software in the Startup folder from starting. For
information on deactivating other startup software, see documentation that came with
that software.
In Mac OS, hold down Shift and restart to turn off all extensions before installing. If this will
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turn off extensions required to operate your computer, such as CD-ROM drivers or video
cards, choose the Extensions Manager control panel and turn off all nonessential non-Apple
extensions. In Mac OS, Extensions Manager provides built-in sets in the Selected Set menu
which restrict extensions to those provided with the system software. For help, see the Mac OS
documentation or online Help.