Sonos BR100 Setup Manual page 21

Sonos ZoneBridge Setup Guide
Basic Troubleshooting
Important: Under no circumstances should the product be repaired by
anyone other than an authorized Sonos repair center, as this will
invalidate the warranty. Please contact the Sonos Customer Service
Center to locate an authorized repair center in your area. Do not open
the system as there is a risk of electric shock.
If a problem occurs, you can try the troubleshooting suggestions listed below. If one of
these doesn't remedy the problem, or you are not sure how to proceed, please contact
the Sonos Customer Service Center and we'll be happy to help.
• Web site
Visit our Web site at www.sonos.com/support. There you can visit our Forums,
browse our Frequently Asked Questions (FAQ) pages, or request assistance.
• Telephone
Visit our Web site at www.sonos.com/support and click Phone Support to find
the correct telephone number for your country.
ZoneBridge not detected during setup
Did you allow Sonos to check for updates? The Sonos ZoneBridge requires the latest
software release, so please update your Sonos system and then try again. If you are
setting up a new system, check to make sure you are using the Sonos System Setup
CD-ROM packaged with your ZoneBridge, and select Yes when the CD-ROM displays a
prompt to check for updates. If you already have a Sonos system, please select Online
Updates from the System Settings menu on your Controller.
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