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CX923
User manual
Lexmark CX923 User Manual
Cx920 series color laser mfp
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Contents
Table of Contents
Troubleshooting
Bookmarks
Table of Contents
Table of Contents
Safety Information
Conventions
Product Statements
Learning about the Printer
Finding Information about the Printer
Selecting a Location for the Printer
Printer Configurations
Attaching Cables
Using the Control Panel
Understanding the Status of the Power Button and Indicator Light
Using the Home Screen
Printing the Menu Settings Page
Setting up and Using the Home Screen Applications
Customizing the Home Screen
Setting up Card Copy
Using Shortcut Center
Setting up Scan Center
Using Display Customization
Managing Bookmarks
Creating Bookmarks
Creating Folders
Managing Contacts
Adding Contacts
Adding Groups
Editing Contacts or Groups
Deleting Contacts or Groups
Setting up and Using the Accessibility Features
Enabling Magnification Mode
Activating Voice Guidance
Adjusting the Voice Guidance Speech Rate
Adjusting the Default Internal Speaker Volume
Adjusting the Default Headphone Volume
Enabling Spoken Passwords or Personal Identification Numbers
Navigating the Screen Using Gestures
Using the Keyboard on the Display
Loading Paper and Specialty Media
Setting the Size and Type of the Specialty Media
Configuring Universal Paper Settings
Loading Trays
Loading the 2500-Sheet Tray
Loading the 3000-Sheet Tray
Loading the Multipurpose Feeder
Linking Trays
Paper Support
Printing
Printing from a Computer
Printing from a Mobile Device
Printing from a Flash Drive
Supported Flash Drives and File Types
Configuring Confidential Jobs
Printing Confidential and Other Held Jobs
Printing a Font Sample List
Printing a Directory List
Canceling a Print Job
Copying
Using the Automatic Document Feeder and Scanner Glass
Making Copies
Copying Photos
Copying on Letterhead
Copying on both Sides of the Paper
Reducing or Enlarging Copies
Collating Copies
Placing Separator Sheets between Copies
Copying Multiple Pages Onto a Single Sheet
Creating a Copy Shortcut
E-Mailing
Using the Automatic Document Feeder and Scanner Glass
Configuring the SMTP Server for E-Mail
Sending an E-Mail
Creating an E-Mail Shortcut
Faxing
Setting up the Printer to Fax
Using the Automatic Document Feeder and Scanner Glass
Sending a Fax
Scheduling a Fax
Creating a Fax Destination Shortcut
Changing the Fax Resolution
Adjusting the Fax Darkness
Printing a Fax Log
Blocking Junk Faxes
Holding Faxes
Forwarding a Fax
Scanning
Using the Automatic Document Feeder and Scanner Glass
Scanning to an FTP Server
Creating an FTP Shortcut
Creating a Network Folder Shortcut
Scanning to a Flash Drive
Sending Scanned Documents to a Computer
Understanding the Printer Menus
Menu Map
Device
Print
Paper
Copy
Fax
E-Mail
Ftp
USB Drive
Network/Ports
Security
Reports
Help
Troubleshooting
Securing the Printer
Locating the Security Slot
Erasing Printer Memory
Erasing Printer Hard Disk Memory
Encrypting the Printer Hard Disk
Restoring Factory Default Settings
Statement of Volatility
Maintaining the Printer
Networking
Setting up Serial Printing (Windows Only)
Cleaning Printer Parts
Ordering Parts and Supplies
Replacing Parts and Supplies
Moving the Printer
Saving Energy and Paper
Recycling
Clearing Jams
Avoiding Jams
Identifying Jam Locations
Paper Jam in the Automatic Document Feeder
Paper Jam in the Multipurpose Feeder
Paper Jam in Door C
Paper Jam in Door D
Paper Jam in the 3000-Sheet Tray
Paper Jam in the Booklet Finisher
Paper Jam in the Staple Finisher
Staple Jam in the Staple Finisher
Staple Jam in the Staple, Hole Punch Finisher
Staple Jam in the Booklet Finisher
Troubleshooting
Network Connection Problems
Hardware Options Problems
Issues with Supplies
Paper Feed Problems
Printing Problems
Color Quality Problems
Faxing Problems
Scanning Problems
Contacting Customer Support
Upgrading and Migrating
Hardware
Software
Firmware
Notices
Product Information
Edition Notice
Power Consumption
Index
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Printer Configurations
2
Replacing Parts and Supplies
Download this manual
CX920, CX921, CX922, CX923,
CX924, CX927 MFPs
User's Guide
May 2020
www.lexmark.com
Machine type(s):
7559
Models:
078, 178, 378, 578, 778
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Troubleshooting
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Summarization of Contents
Safety Information
Conventions
Explains symbols and types of caution statements used in the guide.
Product statements
Details important safety warnings regarding electrical shock, fire hazards, and handling.
Learning about the printer
Finding information about the printer
Guides users on where to find setup instructions, user guides, and support resources.
Selecting a location for the printer
Provides guidelines for choosing a suitable environment and placement for the printer.
Printer configurations
Details recommended clearances and settings for optimal printer placement and ventilation.
Attaching cables
Explains how to connect essential cables like power, USB, and network for printer operation.
Using the control panel
Identifies and describes the functions of various buttons and the display on the printer's control panel.
Understanding the status of the power button and indicator light
Explains the meaning of different states of the power button and indicator lights.
Using the home screen
Describes the touch-sensitive home screen icons and their corresponding functions for various operations.
Printing the Menu Settings Page
Instructs on how to print the menu settings page for reference or troubleshooting.
Setting up and using the home screen applications
Customizing the home screen
Guides on how to select and arrange icons displayed on the printer's home screen.
Setting up Card Copy
Provides steps to configure the Card Copy application for scanning and copying cards.
Using Shortcut Center
Explains how to create and manage custom shortcuts for frequently used printer functions.
Setting up Scan Center
Details the process of setting up the Scan Center for creating scan destinations and configuring settings.
Using Display Customization
Covers options for customizing screen savers, slideshows, and wallpaper images.
Managing contacts
Provides comprehensive guidance on adding, editing, and deleting contacts and groups for application access.
Managing bookmarks
Instructions for creating and organizing bookmarks and folders for quick access to documents or web links.
Setting up and using the accessibility features
Enabling Magnification mode
Steps to activate and use the screen magnification feature for better readability.
Activating Voice Guidance
Instructions on enabling voice guidance for auditory feedback on printer operations and menus.
Adjusting the Voice Guidance speech rate
How to modify the speed of the spoken output for voice guidance to suit user preference.
Adjusting the default internal speaker volume
Procedure to adjust the volume level for the printer's internal speaker feedback.
Adjusting the default headphone volume
Steps to adjust the volume for audio feedback when headphones are connected.
Enabling spoken passwords or personal identification numbers
Option to enable audible reading of passwords and PINs for enhanced security and accessibility.
Navigating the screen using gestures
Details the various touch gestures used for navigating the printer's screen interface and their functions.
Loading paper and specialty media
Setting the size and type of the specialty media
Instructions on how to configure the printer for various specialty paper types like labels and envelopes.
Configuring Universal paper settings
Guide to setting up universal paper configurations for non-standard media types.
Loading trays
General steps and safety precautions for pulling out and loading paper into printer trays.
Loading the 2500-sheet tray
Detailed instructions for correctly loading paper into the 2500-sheet tray, including guide adjustments.
Loading the 3000-sheet tray
Step-by-step guide for loading paper into the 3000-sheet tray, including feed roller operations.
Loading the multipurpose feeder
Instructions on how to load paper or specialty media into the multipurpose feeder.
Linking trays
Procedure for linking multiple paper trays to work as a single paper source.
Printing
Printing from a computer
Instructions for printing documents from a computer using the print dialog and settings.
Printing from a mobile device
Details various mobile printing solutions including Lexmark Mobile Print, Google Cloud Print, Mopria, and AirPrint.
Printing from a flash drive
Steps for inserting a flash drive and printing documents directly from it via the printer's USB port.
Supported flash drives and file types
Lists compatible flash drive models and the file formats supported for direct printing.
Configuring confidential jobs
Explains settings for confidential print jobs, including PIN entry and job expiration times.
Printing confidential and other held jobs
Guides on how to release confidential, repeat, reserve, or verify print jobs from the printer.
Printing a font sample list
Instructions on how to print a list of available PCL or PS fonts installed on the printer.
Printing a directory list
How to print a list of resources stored on the printer's flash drive or hard disk.
Canceling a print job
Procedures for canceling print jobs directly from the printer control panel or from a computer.
Copying
Using the automatic document feeder and scanner glass
Explains the use of the ADF for multi-page documents and the scanner glass for single-page items.
Making copies
Step-by-step guide for loading originals and performing standard copy operations.
Copying photos
Instructions on how to copy photos, including selecting content type and matching original photo settings.
Copying on letterhead
Guidance on copying documents that use letterhead, including selecting the correct paper source.
Copying on both sides of the paper
How to configure the printer for double-sided copying to save paper and create duplex documents.
Reducing or enlarging copies
Steps to adjust the copy size using scaling options to reduce or enlarge originals.
Collating copies
How to enable collation to stack multiple copies of a document in sequence.
Placing separator sheets between copies
Instructions on inserting separator sheets between copy sets for better organization.
Copying multiple pages onto a single sheet
Guide on how to copy multiple document pages onto a single sheet of paper.
Creating a copy shortcut
Steps to create and save custom shortcuts for frequently used copy settings.
E-mailing
Using the automatic document feeder and scanner glass
Explains how to use the ADF and scanner glass to scan documents for e-mailing.
Configuring the SMTP server for e-mail
Provides procedures for setting up the SMTP server details required for sending email from the printer.
Sending an e-mail
Guides on how to send emails from the printer using the control panel or shortcut numbers.
Creating an e-mail shortcut
Steps to create shortcuts for frequently used email recipients or settings for faster sending.
Faxing
Setting up the printer to fax
Covers initial setup considerations and connection methods for faxing.
Configuring the SMTP server for fax
Steps to configure the SMTP server settings, which may be used for fax-related email notifications.
Setting up fax using a standard telephone line
Detailed instructions and diagrams for connecting the printer to a standard analog telephone line.
Setting up fax using digital subscriber line
Guidance on connecting the printer for faxing when using a Digital Subscriber Line (DSL) connection.
Setting up fax using cable modem connection
Instructions for setting up fax functionality when using a cable modem for the internet connection.
Connecting the printer to a non-RJ11 wall jack
How to connect the printer to telephone wall jacks that are not RJ11 compatible using adapters.
Connecting to a distinctive ring service
How to configure the printer to recognize specific ring patterns for incoming faxes on a distinctive ring service line.
Setting the fax date and time
Steps to set the correct date and time for fax operations and logs.
Sending a fax
Guides on sending faxes using the control panel, computer, or by scheduling the transmission.
Scheduling a fax
Instructions on how to schedule a fax job to be sent at a later time.
Creating a fax destination shortcut
Steps to create shortcuts for frequently used fax numbers or destinations.
Changing the fax resolution
How to adjust the resolution setting for outgoing faxes to balance quality and transmission time.
Adjusting the fax darkness
Procedure to adjust the darkness level for scanned documents before faxing.
Blocking junk faxes
Steps to enable the feature that blocks incoming faxes from senders with no name or ID.
Holding faxes
Options for holding received faxes from printing until they are manually released.
Forwarding a fax
How to configure the printer to forward incoming faxes to another number or email address.
Scanning
Using the automatic document feeder and scanner glass
Explains how to use the ADF and scanner glass for scanning documents.
Scanning to an FTP server
Instructions for scanning documents directly to an FTP server for storage and access.
Creating an FTP shortcut
Steps to create shortcuts for frequently used FTP server destinations for faster scanning.
Creating a network folder shortcut
How to create shortcuts to scan documents directly to network folders.
Scanning to a flash drive
Steps for scanning documents and saving them directly to a USB flash drive.
Sending scanned documents to a computer
Guides on how to send scanned documents from the printer to a connected computer.
Understanding the printer menus
Menu map
A high-level overview listing the main menu categories and their sub-sections available on the printer.
Device
Covers settings related to display, region, keyboard, date/time, and paper size preferences.
Print
Details settings for print layout, finishing options like stapling, punch, and print quality adjustments.
Copy
Settings for copy defaults, including content type, sides, color, pages per side, and finishing options.
Fax
Covers fax defaults, setup options, send settings, receive settings, and administrative controls for faxing.
Network/Ports
Details network overview, wireless setup, Ethernet, TCP/IP, Security, and port configurations.
Security
Explains login methods, administrative menus, device management, apps access, and audit log configurations.
Troubleshooting
Network connection problems
Steps to diagnose and resolve issues with connecting to the printer's web interface.
Hardware options problems
Troubleshooting steps for when the printer does not detect internal hardware options or flash memory.
Issues with supplies
Addresses problems arising from non-Lexmark supplies and how to manage supply usage counters.
Paper feed problems
Solutions for issues like envelope seals, collated printing, tray linking, and frequent paper jams.
Printing problems
Covers problems with confidential jobs, slow printing, print jobs not printing, and various print quality issues.
Faxing problems
Steps to resolve issues with sending, receiving, or the quality of fax transmissions.
Scanning problems
Guides on resolving scanner registration issues, scanning from a computer, and copy quality problems.
Upgrading and migrating
Hardware
Lists available internal options and guides on installing memory cards, hard disks, optional cards, and print servers.
Installing a memory card
Step-by-step instructions for safely installing a memory card into the printer's controller board.
Installing a printer hard disk
Detailed procedure for installing a printer hard disk, including safety precautions and component connections.
Installing an optional card
Guides on installing various optional cards, such as network or interface cards, into the printer.
Installing a wireless print server
Instructions for installing a wireless print server to enable wireless network connections for the printer.
Installing the 2 x 500- or 2500-sheet tray
Steps for installing additional paper trays to expand the printer's paper handling capabilities.
Installing the 3000-sheet tray
Procedure for installing the large 3000-sheet tray, including prerequisites and safety warnings.
Installing the staple finisher
Guides on installing a staple finisher for automatic stapling of printed documents.
Installing the staple, hole punch or booklet finisher
Instructions for installing combined finishing options like staple, hole punch, or booklet making.
Software
Guidance on obtaining, installing, and adding printer software and drivers for different operating systems.
Adding available options in the print driver
Steps to update the print driver with newly installed hardware options for proper functionality.
Firmware
Information on exporting, importing, and updating the printer's firmware to ensure optimal performance.
Notices
Product information
Provides the product name, machine type, and model numbers for identification.
Trademarks
Lists registered and unregistered trademarks of Lexmark and other companies related to the product.
Noise emission levels
Specifies the noise emission levels measured for different printer operating modes according to ISO standards.
Waste from Electrical and Electronic Equipment (WEEE) directive
Information regarding recycling programs and procedures for electronic products in the European Union.
Federal Communications Commission (FCC) compliance information
Details FCC compliance statements for Class A digital devices, including operational conditions and interference guidelines.
STATEMENT OF LIMITED WARRANTY FOR LEXMARK LASER PRINTERS, LEXMARK LED PRINTERS, AND LEXMARK MULTIFUNCTION LASER PRINTERS
Outlines the terms and conditions of the limited warranty provided by Lexmark for the printer.
Power consumption
Documents the power consumption characteristics of the product in various modes like Sleep and Hibernate.
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