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Support Guide
-The contents of this document are not the final specifications,
therefore they may be changed for the mass production model.
-Unauthorized reproduction, duplication, external transfer or other
copying of these training materials is prohibited.
Technical
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Summarization of Contents
Models and Parts Number
1-1. Models
Describes three types of audio systems: Base, Mid, and High.
1-2 Parts Number
Lists part numbers for CCU and CID units based on type.
Product Outline
Gen. 4.0 Infotainment System Features
Highlights key enhancements of the system, including display types and functions.
Location
3-1 Standard audio system (4 - speaker)
Shows component locations for the 4-speaker audio system.
3-2 Standard audio / Navigation system (6 - speaker)
Shows component locations for the 6-speaker audio/navigation system.
3-3 Harman/Kardon® Audio / Navigation system
Shows component locations for the Harman/Kardon audio/navigation system.
Product Knowledge
4.1 Hardware constitution, Visual design
Explains the physical design and build of the infotainment system's displays.
4.2 GUI ( Graphical User Interface )
Details the graphical user interface and its layout across different display types.
4.3 Self-check function (Dealership mode)
Explains the diagnostic self-check feature for technicians.
4.4 Function ( Icon menu )
Describes various system functions accessible via icons, including navigation.
Diagnosis Knowledge
5.1 Basic Diagnostic Procedure
Outlines the standard steps for diagnosing malfunctions using a flowchart.
5.2 Customer Questionnaire
Guides on gathering customer information for effective diagnostics.
5.4 SUBARU Select Monitor
Details diagnostic tools like DTCs, data monitoring, and active tests.
I/O Signal
(1) CCU
Lists I/O signal pins for the Cockpit Control Unit.
Center Information Display side
Lists I/O signal pins for the Center Information Display.
The Example That Utilized DTC
7.1. Inspection Mode
Explains how to use inspection mode for DTC diagnosis and verification.
Dealership Mode
8.1. Enter and Exit Dealership Mode
Provides instructions to access and exit dealership mode via button combinations.
8.2. Dealership Mode Screen Transition
Illustrates the navigation within dealership mode menus.
8.3. Menu of the Dealership mode
Details the various options available in the dealership mode menu.
Troubleshooting Chart According to Malfunction Symptom
Map & USB Connection Issues
Troubleshoots map update failures and USB connection problems.
Smartphone Connectivity Problems
Addresses CarPlay, Android Auto, StarLink, and NFC issues.
Meter Display Malfunctions
Covers screen not displaying, flickering, freezing, or staying on.
Indicator Light Failures
Troubleshoots seatbelt and airbag tell-tales not turning on.
Audio Playback & Camera Issues
Addresses no audio from USB and CID display problems.
Audio/Navigation & Power Amplifier Exchange Component Identification and Procedures
Exchange Procedures for Components
Details the process for exchanging audio/navigation components.
Troubleshooting
COMMON SYSTEM ISSUES
General issues affecting the system, including screen unresponsiveness.
STARLINK (7.0-inch Display)
STARLINK issues specific to 7-inch displays, including connection problems.
RADIO OPERATION
Troubleshoots problems related to radio reception and playback.
PHONE CONNECTIVITY
Guides on resolving phone connectivity and operation issues.
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