Page 1 Technical Support Guide -The contents of this document are not the final specifications, therefore they may be changed for the mass production model. -Unauthorized reproduction, duplication, external transfer or other copying of these training materials is prohibited.
Page 3 4.3 Self-check function (Dealership mode) 4.4 Function (Icon menu) 4.5 Function (Others) Diagnosis knowledge ..............61 5.1 Basic Daignostic Procedure 5.2 Customer Questionnaire 5.3 System diagram : CAN communication SUBARU Select Moniter I/O Signal ..................74 The example that utilized DTC ............78 7.1 Inspection Mode Dealership Mode ................80 8.1 Enter and Exit Dealership Mode 8.2 Dealership Mode Screen Transition 8.3 Menu of the Dealership mode Troubleshooting Chart According to Malfunction Symptom ... 92 The map cannot be updated from a USB drive (CCU detects USB.) 9.2...
Page 5 1. Models & Parts Number 1-1. Models...
Page 6 1-2 Parts Number (1) CCU (Cockpit Control Unit) Type Region Parts No. BASE 86201AN60A BASE CANADA 86201AN70A & MEXICO 86201AN65A CANADA 86201AN75A & MEXICO HIGH 86271AN60A HIGH CANADA 86271AN70A & MEXICO...
Page 7 (2) CID (Center Information Display) Type Parts No. BASE w/ Mirror heater* 86213AN60A (Dual-7.0 inch) BASE w/o Mirror heater* 86213AN61A (Dual-7.0 inch) HIGH&MID 86213AN65A (11.6-inch) *How to identify the BASE CID with or without mirror heater.
Page 8 (3) Power Amplifier MANUFACTURER Parts No. Harman Kardon 86221AN01A (4) Speakers CCU Grade Speakers BASE Front 2 Rear 2 Front 4 Rear 2 MID + Power Amplifier HK Front 6 Rear 4 + Woofer + Center speaker HIGH Front 4 Rear 2...
Page 9 - Compatibility with smartphone functions such as Apple CarPlay, Android Auto and SmartDeviceLink - Three types of system settings (by grade): 4-speaker, 6-speaker (standard system) and Harman/Kardon® audio systems Type Base + audio High grade audio Navi & High grade audio...
Page 10 <Audio/Navigation Specification list > Specification Base+ audio High grad audio Navi & High grad audio 7 inch/WVGA Display Size/Resolution 11.6 inch/FHD((Full High Definition)) (Dual display) Capacitive/Multi touch (Top) Touch screen Resistive film touch (Bottom) Control Steering switch 8 buttons Navi...
Page 11 <System diagram> HS-CAN 11.6-inch NAVI only Wide Display only FM/AM XM WITHOUT DCM +B Back Up Bluetooth Wi-Fi Analog CID Data WITH DCM UART 2 Analog(MIC) BT Data Center Information Display MUTE Wi-Fi Data (11.6-inch Display) Command Steering switch External Input Terminal Audio Mini-Jack WITHOUT FRONT CAMERA...
Page 12 < System diagram : CAN communication> Hazard Headlamp Driver Power Power Outer Central Body With Monitoring Rear gate Seat Mirror Gateway Integration Automatic A/C CU Unit CU LH Unit Leveling LH Body TPMS direct Twin + VDC CU (7inch) (7inch) 4.2inch TFT (11.6inch) Meter...
Page 13 3. Location 3-1 Standard audio system (4 - speaker) OUTBACK model/Sedan model, by grade...
Page 14 Parts name Function - Controls the Gen. 4.0 7-inch dual display audio and plays the audio of audio sources Cockpit Control Unit such as AM/FM radio, SiriusXM radio and USB audio. - Recognizes passenger voice commands input from the microphone to execute Cockpit Gen.1.0 operations.
Page 15 3-2 Standard audio / Navigation system (6 - speaker) OUTBACK model/Sedan model, by grade...
Page 16 Parts name Function - Controls the Gen. 4.0 11.6-inch display audio or 11.6-inch display navigation and plays Cockpit Control Unit the audio of audio sources such as AM/FM radio, SiriusXM radio and USB audio. - Recognizes passenger voice commands input from the microphone to execute Cockpit Gen.1.0.
Page 17 3-3 Harman/Kardon® Audio / Navigation system OUTBACK model/Sedan model, by grade...
Page 18 Parts name Function - Controls the Gen. 4.0 11.6-inch display audio or 11.6-inch display navigation and plays the audio of audio sources such as AM/FM radio, SiriusXM radio and USB audio. Cockpit Control Unit - Recognizes passenger voice commands input from the microphone to execute operations.
Page 19 4. Product knowledge 4.1 Hardware constitution, Visual design (1) 7-inch dual display Audio An exterior has been adopted where 7-inch displays are positioned at the top and bottom of a polycarbonate semi-gloss black coated panel, and a simple design is used that retains only frequently used dial knobs and hard buttons.
Page 20 (2) 11.6-inch display audio/11.6-inch display navigation An 11.6-inch display is embedded into a polycarbonate in-mold formed black panel to achieve a seamless exterior, and a simple design is used that retains only frequently used dial knobs and hard buttons. Parts Name Cockpit Control Unit CCU Center information display CID Button...
Page 21 4.2 GUI ( Graphical User Interface ) (1) 7-inch dual display Audio - A Home screen has been adopted that is categorized with icons designed to make it easy to identify the portals for the main infotainment system functions. - Supports touch operations such as drag and swipe. - Some of the operation buttons for functions provided in the vehicle and the customization menu are integrated into the switch operations on the screen.
Page 22 Superimposes a notification or inquiry from the infotainment Pop-up screen system on the corresponding level display according to the operation content. First layer Second layer Third layer Apps Staion List Upper screen Settings Phone SiriusXM SUBARU STARLINK Radio Media Lower Vehicle Control screen Driving Assistance Others...
Page 23 Enables Bluetooth connection operations for a mobile phone and operations for various hands-free functions. Apps Enables operations for the SUBARU STARLINK function, Travel Link function, Apple CarPlay function and Android Auto function. SUBARU STARLINK Enables operations for the SUBARU STARLINK function.
Page 24 (2) 11.6-inch display audio / 11.6-inch display navigation - A Home screen has been adopted that is categorized with icons designed to make it easy to identify the portals for the main infotainment system functions. - Supports touch operations such as drag and swipe. - Some of the operation buttons for functions provided in the vehicle and the customization menu are integrated into the switch operations on the screen.
Page 25 The screen displayed in the category area is comprised of a three-level hierarchical display and a pop-up display, and the simple GUI designed for good visibility and operability provides assistance for infotainment system operations. Screen hierarchy Contents Displays icons as portals for the main categories of the First layer Home screen infotainment system.
Page 26 Enables the display of the map screen and the operation of the navigation function. navigation Apps Enables operations for the SUBARU STARLINK function, Travel Link function, Apple CarPlay function and Android Auto function. SUBARU STARLINK Enables operations for the SUBARU STARLINK function.
Page 27 4.3 Self-check function (Dealership mode) The infotainment system has a self-check function (dealership mode) which can be performed on the screen. The function enables functions including checking the system operation status, displaying the system status, and checking system information.
Page 28 4.4 Function ( Icon menu ) (1) Navigation (11.6-inch display navigation ) The navigation screen is displayed in the category area. Provided various map displays and information lists with better overview, making full use of a large display area. The zoom icon on the navigation screen can be selected to enlarge the display area of the navigation screen over the information bar area.
Page 29 <System diagram> HS-CAN 11.6-inch Navigation-related signal, NAVI only Wide Display only and device FM/AM XM WITHOUT DCM +B Back Up Bluetooth Wi-Fi Analog CID Data CID Data WITH DCM UART 2 Analog(MIC) BT Data Center Information Display MUTE Wi-Fi Data (11.6-inch Display) Command Steering switch...
Page 30 (2) Radio Enables operations for the AM/FM radio function and SiriusXM radio function.FM (3) Media Enables the operation of an iPod, iPhone or USB device such as USB memory on which music files are recorded that is connected to the USB terminal, the operation of a device on which music files are recorded that is connected via Bluetooth, and audio output operations of a portable audio player connected to the AUX terminal.
Page 31 <System diagram> Radio-related signal,and device HS-CAN 11.6-inch NAVI only Wide Display only Media-related signal,and device FM/AM XM WITHOUT DCM +B Back Up Bluetooth Wi-Fi Analog CID Data WITH DCM UART 2 Analog(MIC) BT Data Center Information Display MUTE Wi-Fi Data (11.6-inch Display) Command Steering switch...
Page 32 Enables Bluetooth connection operations for a mobile phone and operations for various hands-free functions. (5) Apps Enables operations for the SUBARU STARLINK function, Travel Link function, Apple CarPlay function, My Subaru function and Android Auto function. #Apple CarPlay USB connection only ( lighting cable )
Page 33 <System diagram> Phone-related signal,and device HS-CAN 11.6-inch NAVI only Wide Display only Apps-related signal,and device FM/AM XM WITHOUT DCM WITHOUT DCM +B Back Up Bluetooth Bluetooth Wi-Fi Analog CID Data WITH DCM UART 2 Analog(MIC) BT Data Center Information Display MUTE Wi-Fi Data (11.6-inch Display)
Page 34 Statistics, Advanced Package and Maintenance. Advanced Package This content displays a screen that presents a full visualization of SUBARU's advanced safety functions. This enables the driver to provide a visual explanation to passengers about the vehicle's onboard advanced safety functions.
Page 35 (7) SUBARU STARLINK Enables operations for the SUBARU STARLINK function. (8) MY SUBARU Enables operations for the My Subaru function. (9) Add to Shortcuts Enables the addition or deletion of a shortcut icon for the selected function to the Home screen.
Page 36 (10)-1. 7-inch dual display Audio Settings General - Enables the setting of Clock Display Reminder Screen Meter Screen Camera Climate Control Language Tire Pressure Units Home Screen Shortcuts Welcome Screen Goodbye Screen Birthday List Anniversary List STARLINK Apps Recovery STARLINK Auto Connect. (Some items may not be displayed depending on whether optional equipment is installed.) - Enables the operation of Factory Data Reset.
Page 37 <System diagram> HS-CAN 11.6-inch NAVI only Wide Display only FM/AM XM WITHOUT DCM +B Back Up Bluetooth Wi-Fi Analog CID Data WITH DCM UART 2 Analog(MIC) BT Data Center Information Display MUTE Wi-Fi Data (11.6-inch Display) Command Steering switch External Input Terminal Audio Mini-Jack WITHOUT FRONT CAMERA...
Page 38 (11) Air conditioner function Depending on the vehicle specifications, there are 2 types of settings: single A/C type (7-inch twin display) and dual A/C type (11.6-inch wide display). Following on from functions implemented in conventional vehicles, such as "MAX A/C", "multi-step air outlet mode", "voice recognition air conditioning"...
Page 39 <System diagram> HS-CAN 11.6-inch A/C-related signal,and device NAVI only Wide Display only FM/AM XM WITHOUT DCM +B Back Up Bluetooth Wi-Fi Analog CID Data WITH DCM UART 2 Analog(MIC) BT Data Center Information Display MUTE Wi-Fi Data (11.6-inch Display) Command Steering switch External Input Terminal Audio...
Page 40 4.5 Function ( Others ) (1) Voice Recognition Function Pressing the talk switch located on the steering wheel activates the voice recognition function. The user can speak into the microphone located in the map light to run commands, referring to the samples displayed on the infotainment system screen.
Page 41 <System diagram> HS-CAN Voice Recognition-related 11.6-inch NAVI only signal,and device Wide Display only FM/AM XM Speaker-related signal,and device WITHOUT DCM +B Back Up Bluetooth Wi-Fi Analog CID Data WITH DCM UART 2 Analog(MIC) BT Data Center Information Display MUTE Wi-Fi Data (11.6-inch Display) Command Steering switch...
Page 42 (3) Camera ( Front View Camera / Rear View Camera ( by grade ) ) Location Front View Camera ( by grade) A front view monitor (by grade) has been set for displaying images captured by the camera mounted on the front of the vehicle body onto the Center Information Display (CID). The front view monitor screen is displayed by pressing the VIEW switch in the center console.
Page 43 <System diagram> HS-CAN Camera-related signal,and 11.6-inch NAVI only device Wide Display only FM/AM XM WITHOUT DCM +B Back Up Bluetooth Wi-Fi Analog CID Data WITH DCM UART 2 Analog(MIC) BT Data Center Information Display MUTE Wi-Fi Data (11.6-inch Display) Command Steering switch External Input Terminal Audio...
Page 44 (4) Telltale By specification, various kinds of information (including alerts, etc.) are displayed on the multi- information display. The presence/absence of tell-tales, and the design, depend on vehicle grade, equipment, etc. Multi-Information Display (MID) In addition to driving conditions and alerts displayed when EyeSight is in use, the multi- information display is used to display various kinds of driving-related information on the 4.2-inch screen.
Page 45 Multi-Information Display (MID) Operation switch By specification, switches for changing the multi-information display are located on the steering wheel, enabling safe operation even while driving. ( a ) Back switch ( b ) i switch ( c ) Feed switch...
Page 46 The OFF display lights for the pre-collision braking system, lane departure warning The OFF display lights for the pre-collision braking system and lane departure warning are located in the combination meter. The basic screen area shows fuel consumption, vehicle speed, and similar. In addition, when EyeSight warnings or system errors occur, interrupting screens are displayed.
Page 47 The pre-collision braking system This function helps the driver to avoid collisions by issuing a warning when there is a possibility of a collision, generally with a vehicle in front. If the driver, however, does not take action to avoid the collision, the brakes are automatically applied directly before the collision to mitigate collision damage or avoid it.
Page 48 < System diagram : CAN communication> Hazard Headlamp Driver Power Power Outer Central Body With Monitoring Rear gate Seat Mirror Gateway Integration Automatic A/C CU Unit CU LH Unit Leveling LH Body TPMS direct Twin + VDC CU (7inch) (7inch) 4.2inch TFT (11.6inch) Meter...
Page 49 (5) EyeSight assist monitor LED lights shine onto the windshield, with colors and flashing patterns changing according to the danger level, to provide an easy-to-understand warning to the driver. (a) Green (d) Virtual image display location (b) Yellow (e) Mounting position (c) Red (f) Optical path Individual items in the Center Instrument Display (CID) can be turned on or off by selecting them.
Page 50 (6) Driver monitoring system With more older and younger drivers on the road, collisions caused by driver inattentiveness (looking to the side or falling asleep) are increasing. Therefore, more modern vehicles are being equipped with advanced safety technology such as EyeSight. While advanced safety technology is useful for reducing the task load imposed on the driver, it can also be a cause of inattention, due to drivers carelessly thinking that the "advanced safety technology will keep the car from being involved in any collisions".
Page 51 < Individual recognition> This system is linked to the opening and closing of the door and recognizes individuals. When the driver sits in the seat and recognition is completed, the results are displayed graphically on the Multi-Information Display (MID). After this time, the various settings particular to that driver are automatically adjusted. These include seat position, door mirror angle, contents displayed on the meter screen, and A/C settings.
Page 52 (7) Smartphone-linked connectivity The system can link up with smartphones that have Apple CarPlay, Android Auto, or Smart Device Link (SDL)-compatible apps installed. The system is compatible with wireless software and map data updates using Wi-Fi (OTA) and simple pairing functions with Near Field Communication (NFC). Update Over The Air Map update Over The Air MOTA Map data stored on the navigation system can be updated using Wi-Fi communications.
Page 53 SUBARU has already introduced various telematics services such as remote door lock/unlock and SOS/roadside assistance, but we installed next-generation telematics systems to provide even more comprehensive services.
Page 54 < System cofiguration > (A) SUBARU PART (B) SOA PART (a) Microphone (j) Meter (b) Switches with integrated indicators (k) E/G ECU (c) Data Communication Module DCM (l) TCU (d) Back Up Battery (m) Roof antenna TEL (e) Speaker (n) Instrument Panel Sub-antenna (TEL/GPS)
Page 55 < System Block Diagram > DCM-related signal,and device...
Page 56 Data Communication Module DCM In-vehicle data communication uses CAN to transmit/receive data to/from each unit, while the external communication takes place with the server via the roof antenna and the sub- antenna in the instrument panel to provide telematics services. The data communication module that is the heart of the system is located in the center of the automobile and in the passenger compartment in order to reduce the impact of collisions.
Page 57 User interface The UI of the system enables communication with the outside by the switches with integrated indicators, service displays that use the navigation system or audio H/U display, and a voice guidance function. Switches with integrated indicators Communication with the outside can be made immediately by operating the switches, and the switches are located in the overhead console/EyeSight camera cover section to ensure ease of use in an emergency situation.
Page 58 1) SUBARU Concierge This function enables the user to telephone the call center and select the location where they want to go (the destination) through the communication with the operator, and then have the destination set in the navigation system.
Page 59 4) Service Appointment Schedule With this function, the onboard audio/navigation system accesses the server of SUBARU of America to display the dealer reservation screen only for the users, on which the users can make a reservation to bring the vehicle into the dealer from the vehicle itself.
Page 61 Repair the faulty part found in 2. Perform basic inspection basic inspection Is the check result OK? 3.Check SUBARU Select Monitor communication Is communication possible? Check the communication circuit. 4.Check DTC Are any DTCs Record the DTC, time stamp and displayed? (Current freeze frame data.
Page 62 Always request and retain any pictures or videos (preferred) of the condition and any data gathered from the system. Once the form is completed, it may be FQA@subaru.com attached to QMR, emailed to (This is not an interactive mailbox.
Page 63 Ignition On: YES NO DRIVING: YES NO 12a. Error Message displayed: YES NO 12b. If YES, what is the content? 13a. Any Genuine Subaru or aftermarket accessories 13b. List cables used, if any: installed? 13c. Genuine cables: YES NO 13d. No physical damage: YES NO 14.
Page 64 AUDIO OUTPUT CONCERN 1a. Date of Service: 1b. Reoccurring problem: YES NO 2a. Original Date of Service (if applicable): 2b. Total number of visits: Vehicle Details 3a. Vehicle Model: 3b.Year: 3c. Mileage: 3d. VIN: A. Customer Interview Details Condition Description 4.
Page 65 NAVIGATION OPERATION CONCERN 1a. Date of Service: 1b. Reoccurring problem: YES NO 2a. Original Date of Service (if applicable): 2b. Total number of visits: Vehicle Details 3a. Vehicle Model: 3b.Year: 3c. Mileage: 3d. VIN: A. Customer Interview Details Condition Description 4.
Page 66 12. What type of phone/software/cell phone carrier (List all the data)? NOTE: To verify if a compatible phone follow this link: http://www.subaru.com/owners/index 13. Is the device still paired to the Head Unit? YES NO Confirm the device is in the paired device list located under Home Screen -> Settings -> Phone -> Manage Devices.
Page 67 If YES, have you tried another cable? YES No physical damage: YES 9. Have you verified, if the phone is compatible per the link: http://www.subaru.com/owners/index? YES 10. Did you confirm CarPlay to be enabled without any restrictions on the phone? YES 11.
Page 68 If yes, have you tried another cable? YES NO No physical damage: YES NO 10. Have you verified, if the phone is compatible per the link: http://www.subaru.com/owners/index? YES NO 11. Did you confirm Android Auto to be enabled without any restrictions on the phone? YES NO 12.
Page 69 USB PORT CONCERN 1a. Date of Service: 1b. Reoccurring problem: YES NO 2a. Original Date of Service (if applicable): 2b. Total number of visits: Vehicle Details 3a. Vehicle Model: 3b.Year: 3c. Mileage: 3d. VIN: A. Customer Interview Details Condition Description 4.
Page 70 5.3. System diagram : CAN communication Hazard Headlamp Driver Power Power Outer Central Body With Monitoring Rear gate Seat Mirror Gateway Integration Automatic A/C CU Unit CU LH Unit Leveling LH Body TPMS direct Twin + VDC CU (7inch) (7inch) 4.2inch TFT (11.6inch) Meter...
Page 71 5.4 SUBARU Select Moniter We can confirm the following items with Subaru selector monitor. - DTC - Data Monitor - Freeze Frame Data - Active Test - Customaize - Work Support 5.4.1 DTC Contents Contents U0401 B2240 INVALID DATA RECEIVED FROM ECM/PCM “A”...
Page 72 5.4.2 Data Monitor, Freeze Frame Data ( Data Monitor ) Item ( FFD ) Item Trip Count Count Time Count ACC Power connection state IGN Power connection state Reverse connection state SPEED signal connection state PKB connection state Illumi connection state XM ant connection state GPS ant connection state MIC connection state...
Page 73 5.4.3 Active Test Item Contents FM SEEK UP/DOWN Check the FM SEEK operation. AM SEEK UP/DOWN Check the AM SEEK operation. Speaker Output Volume Adjustment Check the speaker output (sound volume) operation. Speker Output Check Check speaker output. Speker Output Check(Harman/Kardon speaker Check speaker output.
Page 74 6. I/O Signal (1) CCU Vehicle side * The numbers indicate the pin numbers. Center Information Display side * The numbers indicate the pin numbers.
Page 75 Terminal No. Contents Terminal No. Contents (i101) No. 1 — (i102) No. 1 Right front door speaker (+) (i101) No. 2 — (i102) No. 2 Left front door speaker (+) (i101) No. 3 — (i101) No. 4 USB GND (i102) No. 3 Chassis GND (i101) No.
Page 76 (2) CID Ad12 Ad11 Ad13 Ad14 Wifi Bluetooth Terminal No. Contents Terminal No. Contents Terminal No. Contents (Ad11) No. 1 UART2 (Ad11) No. 5 GND (Ad12) No. 1 CID DATA+ (Ad11) No. 2 — (Ad11) No. 6 — (Ad12) No. 2 CID DATA- (iAd11) No.
Page 78 DTC is stored. 1. Use the SUBARU select monitor to clear the "Cockpit Control" memory. 2. Use the SUBARU select monitor to read the "Cockpit Control" DTC, and check that no DTC are displayed. If a DTC is displayed, then a malfunction continues to exist. Perform trouble diagnosis of the displayed DTC.
Page 79 Repair the power supply short circuit in the wiring harness between the cockpit control unit connector and the audio amplifier. 5. CHECK DTC. Use the SUBARU select monitor to read the "Cockpit Control" DTC. Is DTC B2244 displayed? Replace the audio amplifier.
Page 80 8. Dealership Mode The infotainment system has a self-check function (Dealership mode) which can be performed on the screen. The function enables functions including checking the system operation status, displaying the system status, and checking system information. 8.1. Enter and Exit Dealership Mode Dealership Mode Mode transition process Push the TUNE knob six times while simultaneously pressing...
Page 81 8.2. Dealership Mode Screen Transition Dealership mode is accessed by by selecting the operation item from the seven items on the menu, and can perform troubleshooting, function and information checks, and data collection. Dealership Mode Connection Function Check Panel and Steering Switch Touch Switch Microphone Navigation System Sensor...
Page 82 8.3. Menu of the Dealership mode (1) Dealership Mode Displays each item of the self check function. (Lower Screen) (2) Connection - Displays the connection status of the devices connected to the Cockpit Control Unit (CCU). - AUX, USB1, and USB2 displays the device connection status to each port. (Lower Screen) (3) Function Check - Displays the operation status of connected devices such as switches, knobs, and touch panels.
Page 83 (3)-1.Panel and Steering Switch Displays the switches and knobs of the Center Information Display (CID), and the steering switch operation status. (Lower Screen) (3)-2.Touch Switch Displays the touch panel operation status of the Center Information Display (CID). (Upper/Lower Screen) (3)-3.Microphone Displays the operation status of the map lamp mounted microphone.
Page 84 (3)-4.Navigation System Sensor Performs functions such as resetting the operation status display and values of each navigation module sensor. (Lower Screen) (3)-4-1.System Sensors Check - Displays the operation status of each navigation module sensor. - Resets each sensor value. - Displays the navigation antenna reception status and operation status of each navigation module sensor, and the distance correction learning level.
Page 85 (4) System Information Displays the information of the connected devices. (Lower Screen) (4)-1.Product Information Displays the product information of the STARLINK connection ID and Cockpit Control Unit (CCU). (Lower Screen) (4)-2.Version Information Displays the module version built into or connected to the Cockpit Control Unit (CCU). (Lower Screen)
Page 86 (5) Vehicle Signal Displays the vehicle signal status. (Lower Screen) (6) Diagnostics Recorder Operated to output or delete diagnosis recorder settings and data. (Lower Screen) (6)-1.Begin Recording Turns on and off of the diagnosis recorder function. Please stop the recording before you output diagnosis recorder data to a USB. (Lower Screen)
Page 87 (6)-2.Export Data to USB Can be used to output diagnosis recorder data to a USB. (Lower Screen) (6)-3.Clear Recorded Data Deletes of diagnosis recorder data. (Lower Screen) (7) Settings This screen can Initialize the internal memory and Set the function of Camera. And also the DMS Demo mode can be provided.
Page 88 (7)-1.Memory Initialization Initializes of the internal memory. (Lower Screen) (7)-2.Camera Setting Adjusts and sets the camera. (Lower Screen) (7)-2-1.Restore Default Restores the static guide line and caution settings to the default values. (Lower Screen)
Page 89 (7)-2-2.Static Guide Line Turns on and off the rear camera screen guideline display. (Lower Screen) (7)-2-3. Caution Turns on and off the rear camera screen and heads-up display. (Lower Screen) (7)-2-4.Camera Setting Adjusts the rear camera screen guideline display position. (Upper Screen) (Lower Screen)
Page 90 (7)-2-5. DMS Demo Mode (for Vehicles Equipped with Driver Monitoring Systems) Turns on and off of the DMS Demo Mode. (8) Software Update Updates of information system data using USB memory. (Lower Screen)
Page 92 9 Troubleshooting Chart According to Malfunction Symptom Malfunction Symptoms The map cannot be updated from a USB flash drive USB flash drive connection is not recognized CarPlay does not start up NFC does not operate Cannot connect to Android Auto with a USB cable StarLink does not start up (USB connection) StarLink does not start up (BT connection) The CID screen shows as a black screen...
Page 93 Step4 : Note “software version”. This version is CCU software version, need to confirm the latest. 2. Check the MAP data in the USB device The MAP data may broken. Download the MAP data from the SUBARU WEB site and save to USB device, again.
Page 94 9.2 USB flash drive connection is not recognized (1) Probable Cause CCU abnormality or AUX-BOX abnormality (2) Wiring Diagram/Connector Diagram...
Page 95 (3)Diagnostic Procedure 1. Check of power supply and wiring harness Check that the AUX-BOX connector and CCU connector fitting has been correctly connected Connectors & Terminals AUX-BOX Connector: ( L ) CCU Connector: ( J ) [ ADVICE ] Disconnect the connector and insert until a clicking sound is heard Confirm that the USB flash drive is recognized Proceed to the next step Could possibly be caused by faulty fitting of the connector.
Page 96 9.3 CarPlay does not start up (1) Probable Cause CCU abnormality, AUX-BOX abnormality, and mobile phone device specification mismatch (2) Wiring Diagram/Connector Diagram (3)Diagnostic Procedure 1. Check the DTC Confirm whether the following DTC have been detected B2256: Data Communication Module communication disconnection Proceed to step 2 Yes If these DTC are detected, proceed to the countermeasure for each DTC...
Page 97 2. Check of device compatibility Confirm the device version. Is the device an iPhone 5 or a higher version? iPhone 5 or higher version Proceed to next steps Others Not supported. Confirm the iOS version. 10.2 or a higher version Proceed to next steps Others Not supported.
Page 98 9.4 NFC does not operate (1) Probable Cause CCU abnormality or CID abnormality (2) Wiring Diagram/Connector Diagram (3)Diagnostic Procedure 1. Check the DTC Confirm whether the following DTC have been detected B2249: Bluetooth Module Proceed to step 2 If these DTC are detected, proceed to the countermeasure for each DTC 2.
Page 99 3. Check of mobile phone device side Is the mobile phone device power turned ON? Check the connected mobile phone device. Is the power on? Turn on the power of the mobile phone device and check again. Proceed to the next step Is the mobile phone device locked? There is no security lock on the connected mobile phone device screen (the home screen is displayed)
Page 100 9.5 Cannot connect to Android Auto with a USB cable (1) Probable Cause CCU abnormality or AUX-BOX abnormality (2) Wiring Diagram/Connector Diagram...
Page 101 (3)Diagnostic Procedure 1. Confirm the pre-conditions for connection Check that the following conditions are present. The vehicle ACC and ignition are on. The CID and meter screen display when the CCU is started up (refer to "CCU does not start up" if this is not the case) The parking brake is applied (the parking brake only needs to be used at initialize) Apple CarPlay cannot be started up...
Page 102 3. Check of mobile phone device side Is the mobile phone device power turned ON? Is the power of the mobile phone device being used turned on? Turn on the power of the mobile phone device Proceed to step 4 4.
Page 103 9.6 StarLink does not start up (USB connection) (1) Probable Cause CCU abnormality or AUX-BOX abnormality (2) Wiring Diagram/Connector Diagram (3)Diagnostic Procedure 1. Check the Connection Is an iPhone device being used? Check the mobile phone device connected by USB. Is the mobile phone model an iPhone device? [ REFERENCE ] Android devices are not compatible with the use of StarLink via a USB connection...
Page 104 2. Check the AUX-BOX Are there other USB devices (audio USB, etc.) that can connect to the CCU and be recognized? Insert the USB flash drive that contains the AUDIO file to the AUX-BOX connector. Is the USB audio recognized from MEDIA, and played? to "USB connection not recognized"...
Page 105 9.7 StarLink does not start up (Bluetooth connection) (1) Probable Cause CCU abnormality (2) Wiring Diagram/Connector Diagram (3)Diagnostic Procedure 1. Check the DTC Confirm whether the following DTC have been detected B2249: Bluetooth Module Proceed to step 2 If these DTC are detected, proceed to the countermeasure for each DTC 2.
Page 106 3. Check of mobile phone device side Is StarLink installed on the mobile phone device? Check the mobile phone device to be connected. Is the StarLInk application installed? Install the StarLink application (If installation is not possible, the device is not compatible) Proceed to the next step Is the StarLink application on the mobile phone device side started up? Check the connected mobile phone device.
Page 107 9.8 The CID screen shows as a black screen (1) Probable Cause CID abnormality, CCU abnormality, or wiring harness abnormality (2) Wiring Diagram/Connector Diagram (3)Diagnostic Procedure 1. Check the DTC Confirm whether the following DTC have been detected B2259: CID communication abnormality B225A: CID abnormality Proceed to step 2 If these DTC are detected, proceed to the countermeasure for each DTC...
Page 108 2. Confirmation of Screen OFF setting Turn on ACC and ignition Check to make sure the screen is not set to Screen OFF Mode [ ADVICE ] Press and hold down the Volume knob. The CID screen will display if the Screen OFF Mode is released.
Page 109 9.9 Meter: Screen does not display (1) Probable Cause CID abnormality, meter abnormality, or wiring harness abnormality (2) Wiring Diagram/Connector Diagram Meter UART2 +B Direct +B Backup Meter Data Ad16 Meter Data Meter Data...
Page 110 (3)Diagnostic Procedure 1. Check the DTC Confirm whether the following DTC have been detected U0155: Lost communication with instrument panel cluster(IPC) control module U0423: Inalid data receivfd from instrument panel cluster(IPC) control module B2257: Meter communication line abnormality B2258: Meter signal input abnormality Yes If these DTC are detected, proceed to the countermeasure for each DTC Proceed to step 2 2.
Page 111 9.10 Meter: The screen flickers or repeatedly appears and disappears (1) Probable Cause CID abnormality, meter abnormality, or wiring harness abnormality (2) Wiring Diagram/Connector Diagram Meter UART2 +B Direct +B Backup Meter Data Ad16 Meter Data Meter Data (3)Diagnostic Procedure 1.
Page 112 2. Confirmation of details of malfunction occurrence Turn on ACC and ignition Does the lighting other than for the meter multi-information screen (tell-tail, needle, etc.) flash? Proceed to the next step Confirm the meter power supply. If conditions are normal, the meter is faulty. Does the CID screen also flash? Proceed to step 3 of Procedure A Proceed to step 3.
Page 113 9.11 Meter: The screen is freezing (1) Probable Cause CID abnormality, meter abnormality, or wiring harness abnormality (2) Wiring Diagram/Connector Diagram Meter UART2 +B Direct +B Backup Meter Data Meter Data Ad16 Meter Data 97,98 (3)Diagnostic Procedure 1. Check the DTC Confirm whether the following DTC have been detected U0155: Lost communication with instrument panel cluster(IPC) control module U0423: Inalid data receivfd from instrument panel cluster(IPC) control module...
Page 114 9.12 Meter: The meter display is flickering (1) Probable Cause CID abnormality, meter abnormality, or wiring harness abnormality (2) Wiring Diagram/Connector Diagram Meter UART2 +B Direct +B Backup Meter Data Meter Data Ad16 Meter Data (3)Diagnostic Procedure 1. Check the DTC Confirm whether the following DTC have been detected U0155: Lost communication with instrument panel cluster(IPC) control module U0423: Inalid data receivfd from instrument panel cluster(IPC) control module...
Page 115 9.13 Meter: The meter display does not disappear even when the engine is off (1) Probable Cause CID abnormality, meter abnormality, or wiring harness abnormality (2) Wiring Diagram/Connector Diagram Meter UART2 +B Direct +B Backup Meter Data Meter Data Ad16 Meter Data (3)Diagnostic Procedure 1.
Page 116 9.14 FOTA cannot be performed (1) Probable Cause CCU abnormality or communication abnormality (2) Wiring Diagram/Connector Diagram (3)Diagnostic Procedure 1. Check the DTC Confirm whether the following DTC have been detected B2249: Bluetooth Module Proceed to step 2 If these DTC are detected, proceed to the countermeasure for each DTC 2.
Page 117 3. Confirmation of Details of Malfunction Occurrence Check that Wi-Fi is connected. Is the Wi-Fi icon displayed on the upper right of the CID screen? Proceed to "Wi-Fi cannot be connected" Proceed to the next step Check that the clock on the CID screen is correct Perform the following countermeasure and check FOTA again When setting the clock with automatic setting: Move to an area where GPS can be received, and wait for the clock to update.
Page 118 9.15 MOTA cannot be performed (1) Probable Cause CCU abnormality (2) Wiring Diagram/Connector Diagram (3)Diagnostic Procedure 1. Check the DTC Confirm whether the following DTC have been detected B2249: Bluetooth Module Proceed to step 2 If these DTC are detected, proceed to the countermeasure for each DTC 2.
Page 119 Check that the clock on the CID screen is correct Perform the following countermeasure and check MOTA again When setting the clock with automatic setting: Move to an area where GPS can be received, and wait for the clock to update. When setting the clock manually: Set the clock according to the actual time.
Page 120 9.16 The tell tail does not turn on (for a seatbelt reminder) (1) Probable Cause CID abnormality or meter abnormality (2) Wiring Diagram/Connector Diagram...
Page 121 (3)Diagnostic Procedure 1. Check the DTC Confirm whether the following DTC have been detected B2259: CID communication abnormality B225A: CID abnormality Proceed to step 2 If these DTC are detected, proceed to the countermeasure for each DTC 2. Check of power supply and wiring harness Turn on ACC and ignition Check if there is continuity in the power cables for the CCU and CID Connectors &...
Page 122 9.17 The tell tail does not turn on (for the airbag) (1) Probable Cause CID abnormality or meter abnormality (2) Wiring Diagram/Connector Diagram...
Page 123 (3)Diagnostic Procedure 1. Check the DTC Confirm whether the following DTC have been detected U0151: Airbag data not received U0452: Airbag data abnormality B2259: CID communication abnormality B225A: CID abnormality Proceed to step 2 If these DTC are detected, proceed to the countermeasure for each DTC 2.
Page 124 9.18 The audio does not play (from a USB flash drive) (1) Probable Cause CCU abnormality, amplifier abnormality, speaker abnormality, or USB device (mobile phone, etc.) abnormality (2) Wiring Diagram/Connector Diagram...
Page 125 (3)Diagnostic Procedure 1. Check the DTC Confirm whether the following DTC have been detected B2251: Amplifier abnormality (sky fault) B2252: Amplifier abnormality (ground fault) B2253: Amplifier abnormality (DC Offset) B2244: Amplifier communication If these DTC are detected, proceed to the countermeasure for each DTC Proceed to step 2 2.
Page 126 9.19 CID: Screen does not display( Rear View Camera ) (1) Probable Cause Rear View Camera abnormality, CCU abnormality, Harness abnormality, (2) Wiring Diagram/Connector Diagram Rear View Camera (3)Diagnostic Procedure 1. Check the DTC Confirm whether the following DTC have been detected B2241:CAN COMMUNICATION B224A:BACKUP CAMERA Proceed to step 2...
Page 127 3. Diagnose which system is failed. Check connections correctly at CCU (i101) and Camera (Td32). If the connection is loose, connect properly. If not, Proceed to steps. Check voltage between pin 3 (Camera Battery) and 4 (Camera GND) at Camera is +6V minimum.
Page 128 If the Service Center is unable to provide a new unit, immediately contact a Subaru Retailer Claims Specialist at 1-866-782-2782 prior to placing an order for further instructions. The replacement of a new unit, other than new units supplied through the exchange program, requires authorization from a Subaru of America, Inc.
Page 129 Step 1. Call Sirius XM Retailer Support at 1-800-852-9696 and let the agent know you are doing a warranty exchange on a Subaru vehicle. Step 2. Provide the agent with the old Radio ID and ask them to transfer the service on this radio to the new Radio ID.
Page 130 EXCHANGE NUMBER EXAMPLES AND SERVICE CENTER PHONE NUMBERS FOR AUDIO/NAVIGATION The Audio Exchange Program provides for replacement of a defective Audio/Navigation unit with an exchange unit from the manufacturer. The applicable Service Center for each manufacturer should be contacted and at that time the Service Center will issue an exchange number.
Page 131 Vehicles outside the terms of the New Car Basic or Parts Warranties may utilize the Audio Exchange/ Repair Program which is to be referenced as an “Out-of Warranty Exchange Program”. Subaru Added Security Gold Plus customers are entitled to this “out-of-warranty” exchange program when the failure meets the terms of the Agreement.
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