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Support Guide
-The contents of this document are not the final specifications,
therefore they may be changed for the mass production model.
-Unauthorized reproduction, duplication, external transfer or other
copying of these training materials is prohibited.
Technical
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Summarization of Contents
Models and Parts Identification
Model Types and Grades
Identifies different infotainment system grades (BASE, MID, HIGH) and their features.
Component Part Numbers
Lists part numbers for CCU, CID, Power Amplifier, and Speakers.
Product Outline and System Architecture
System Overview and Features
Details the Gen. 4.0 infotainment system's capabilities and enhancements.
Audio/Navigation Specifications
Compares technical specifications across different infotainment system configurations.
System Diagrams
Visual representation of system wiring and CAN communication pathways.
Component Location
4-Speaker Audio System Component Location
Identifies speaker and antenna placement for the 4-speaker audio system.
6-Speaker Audio/Navigation Component Location
Shows component locations for the 6-speaker audio/navigation system.
Harman/Kardon System Component Location
Illustrates component placement for the premium Harman/Kardon system.
Product Knowledge and Features
Hardware Constitution and Visual Design
Describes the physical build and aesthetic design of the display units.
Graphical User Interface (GUI)
Explains screen layouts, icons, and user interaction for infotainment functions.
System Functions Overview
Covers dealership mode, self-checks, and various system functionalities.
Diagnosis Knowledge
Basic Diagnostic Procedure
Step-by-step guide for initial troubleshooting and diagnosis.
Customer Questionnaire for Diagnosis
Information gathering process for customer-reported issues.
I/O Signal Connections
CCU and CID Connector Pinouts
Details signal assignments for the Cockpit Control Unit and CID.
Meter Connector Pinouts
Explains the pin configurations for the vehicle's meter display.
Diagnostic Trouble Code (DTC) Examples
Inspection Mode for DTC Diagnosis
Procedure for using inspection mode to diagnose DTCs.
Amplifier Communication DTC Example
Demonstrates diagnosing a specific DTC related to amplifier communication.
Dealership Mode Operations
Accessing Dealership Mode
Instructions for entering and exiting the dealership diagnostic mode.
Dealership Mode Menu Navigation
Overview of menu structure for system checks and data collection.
Dealership Mode Function Checks
Details specific checks available within dealership mode (Connection, Function, System).
Troubleshooting by Malfunction Symptom
Connectivity and Communication Problems
Resolving issues with USB, CarPlay, NFC, Android Auto, StarLink, and Bluetooth.
Display and Meter Issues
Troubleshooting black CID screens, flickering/frozen meter displays, and no display.
System Update, Audio, and Camera Failures
Covers FOTA/MOTA failures, no audio from USB, and camera display issues.
Component Exchange Procedures
Exchange Program Overview and Requirements
Details the process for replacing defective audio/navigation components.
Manufacturer Contact and Ordering Information
Provides contact details for component exchanges and warranty claims.
General Troubleshooting Guide
Common Infotainment System Issues
Lists general symptoms, causes, and actions for system malfunctions.
Phone Connectivity and System Updates
Addresses phone connection, Bluetooth, and system update troubleshooting.
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