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Huawei Manuals
Server
3010
Troubleshooting manual
Huawei 3010 Troubleshooting Manual
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Contents
Table of Contents
Troubleshooting
Bookmarks
Table of Contents
About this Document
Table of Contents
1 Safety Instructions
2 Troubleshooting Process
3 Preparing for Troubleshooting
4 Collecting Information
Collecting Basic Information
Collecting os Logs
Collecting Hardware Logs
Collecting Switch Module Logs (for E9000+MM910)
Preparing for Log Collection
Connecting a PC to the Ethernet Switching Plane
Querying the Software Version of the Ethernet Switching Plane
Collecting Switch Module Logs
Collection Method
Using Smartkit to Collect Switch Module Logs
Using the V5 Switch Module CLI to Collect Ethernet Switching Plane Information
Using the V8 Switch Module CLI to Collect Ethernet Switching Plane Information
Using the Web Tools Page of a Switch Module to Collect FC Switching Plane Information (MX510)
Using the Switch Module CLI to Collect FC Switching Plane Information (MX510)
Using the Switch Module CLI to Collect FC Switching Plane Information (MX210/MX220)
Collecting Switch Module Logs (for E9000+MM910/MM921)
Collecting Qlogic HBA Logs
Collecting Other Logs
5 Diagnosing and Rectifying Faults
Fault Diagnosis Rules
Using Tools to Diagnose Faults
Handling Alarms
Using Error Codes to Locate Faults
Checking Indicators to Locate Faults
Handling Faults Based on Symptoms
Power Failures
KVM Login Faults
POST Faults
Memory Errors
Drive I/O Faults
Ethernet Controller Faults
FC Controller Faults
Switch Module Faults
OS Faults
6 Software and Firmware Upgrade
7 Preventive Maintenance
Inspecting the Equipment Room Environment and Cable Layout
Precautions
Inspecting the Equipment Room Environment
Inspecting Cable Layout
Inspecting Servers
Precautions
Inspecting Indicators
Using Smartkit to Perform Health Inspection
Checking the System Status through Ibmc
Huawei Server Inspection Report
8 Common Operations
Obtaining a Product SN
Using Imana 200 to Collect Information in Batches
Using Ibmc to Collect Information in Batches
Using the MM910 Webui to Collect Information in Batches (for Versions Earlier than U54 2.20)
Using the MM910 Webui to Collect Information in Batches (for U54 2.20 or Later)
Using the Fusiondirector Webui to Collection Information in Batches
Using the MM510 CLI to Collect Information (Fusionserver Pro G5500)
Logging in to the Imana 200 Webui
Logging in to the Ibmc Webui
Logging in to the Web Tools of the MX510
Logging in to the MM910 Webui
Logging in to the Fusiondirector Webui
Logging in to the MM510 CLI
Logging in to the RMC CLI
Logging in to a Server over a Network Port by Using Putty
Logging in to a Server over a Serial Port by Using Putty
Logging in to a Compute Node, Passthrough Module, or Switch Module by Using the SOL Function of the MM910
Logging in to a Compute Node, Passthrough Module, or Switch Module by Using the SOL Function of the MM920/MM921
Using Winscp to Transfer Files
Configuring an FTP Server
Using SFTP to Transfer Files
9 Other Resources
Obtaining Technical Support
Product Information Resources
Product Configuration Resources
Maintenance Tools
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Collecting Basic Information
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Collecting Hardware Logs
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Huawei Servers
Troubleshooting
Issue
20
Date
2020-09-25
HUAWEI TECHNOLOGIES CO., LTD.
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Troubleshooting
Troubleshooting Process
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Preparing for Troubleshooting
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Summarization of Contents
About This Document
Overview of the Document
Describes how to collect logs, diagnose faults, upgrade software, perform maintenance, and common operations.
Intended Audience for Troubleshooting
Identifies the target audience for this document, including technical support and maintenance engineers.
Symbol Conventions Used
Defines symbols used in the document for hazards and important notes.
Safety Instructions for Huawei Servers
General Safety Instructions
Provides general safety guidelines for hardware installation and operation.
Personal Safety Precautions
Details safety precautions for personnel handling equipment.
Equipment Safety and Handling
Covers safety measures related to equipment handling and power connections.
Transportation Safety Precautions
Outlines safety guidelines for transporting Huawei equipment.
Weight Limits Per Person
Lists maximum weight limits per person based on different standards organizations.
Troubleshooting Process Overview
Recommended Troubleshooting Flowchart
Illustrates the recommended step-by-step process for troubleshooting.
Key Troubleshooting Steps
Details the key steps in the troubleshooting process and their descriptions.
Preparing for Server Troubleshooting
Basic Knowledge and Skills for Troubleshooting
Lists essential knowledge and skills required before troubleshooting.
Essential Materials for Maintenance
References essential documents required for routine maintenance.
Software Tools for Routine Maintenance
Lists software tools required for routine maintenance and troubleshooting.
Hardware Tools for Routine Maintenance
Lists essential hardware tools required for routine maintenance.
Collecting Information for Fault Diagnosis
Collecting Basic, OS, and Hardware Information
Details collecting basic, OS, and hardware information required for fault diagnosis.
Collecting Switch Module Logs
Provides methods for collecting logs from various switch modules, including Ethernet and FC planes.
Collecting E9000 Switch Module Logs
Explains log collection for E9000 switch modules using SmartKit and FusionDirector.
Collecting HBA and Other Logs
Guides on collecting QLogic HBA logs and other host logs.
Diagnosing and Rectifying Server Faults
Fault Diagnosis Rules
Outlines rules to follow for effective fault diagnosis, including checking components and alarms.
Using Diagnostic Tools
Details diagnostic tools like FusionServer Tools Toolkit and Smart Provisioning.
Handling Server Alarms
Explains how to handle server alarms using the management system.
Using Error Codes to Locate Faults
Describes how to use error codes, particularly the Fault Diagnosis LED, to locate faults.
Checking Indicators to Locate Faults
Explains how to check server indicators on front and rear panels to diagnose faults.
Troubleshooting Power Failures
Diagnoses and rectifies server power failures based on symptoms.
Troubleshooting KVM Login Faults
Diagnoses and rectifies issues related to KVM login.
Troubleshooting POST Faults
Diagnoses and rectifies faults occurring during the power-on self-test (POST).
Troubleshooting Memory Errors
Diagnoses and rectifies memory errors based on observed symptoms.
Troubleshooting Drive I/O Faults
Diagnoses and rectifies drive input/output faults.
Troubleshooting Ethernet Controller Faults
Diagnoses and rectifies faults related to Ethernet controllers.
Troubleshooting FC Controller Faults
Provides methods for diagnosing and rectifying Fiber Channel controller faults.
Troubleshooting Switch Module Faults
Details methods for diagnosing and rectifying switch module faults.
Troubleshooting OS Faults
Diagnoses and rectifies faults related to operating system installation and operation.
Software and Firmware Upgrade Procedures
Upgradeable Software and Firmware Reference
Lists software and firmware for upgrading servers and relevant reference documents.
Preventive Maintenance for Huawei Servers
About This Chapter: Preventive Maintenance
Explains how preventive maintenance detects, diagnoses, and rectifies server faults.
Inspecting Equipment Room Environment and Cable Layout
Covers inspection of the equipment room environment and cable layout.
Inspecting Servers and Indicators
Provides guidance on server inspection, including precautions and indicator checks.
Performing Health Inspection with SmartKit
Details how to use SmartKit to inspect server health status.
Checking System Status Through iBMC
Describes how to check server system status via the iBMC WebUI.
Huawei Server Inspection Report Procedures
Common Server Operations
Obtaining a Product SN
Explains how to obtain the Serial Number (SN) or Equipment Serial Number (ESN) of a product.
Collecting Information in Batches using iMana 200
Details batch information collection using the iMana 200 WebUI.
Collecting Information in Batches using iBMC
Provides methods for batch information collection using the iBMC WebUI.
Collecting Information in Batches using MM910 WebUI (Earlier Than U54 2.20)
Details batch log collection using MM910 WebUI for older versions.
Collecting Information in Batches using MM910 WebUI (U54 2.20 or Later)
Explains batch log collection using MM910 WebUI for newer versions.
Collecting Information in Batches using FusionDirector WebUI
Describes batch log collection using FusionDirector WebUI for MM920/MM921.
Collecting Information using MM510 CLI (FusionServer Pro G5500)
Details how to collect information using MM510 CLI for FusionServer Pro G5500.
Logging In to the iMana 200 WebUI
Provides step-by-step instructions for logging into the iMana 200 WebUI.
Logging In to the iBMC WebUI
Explains how to log in to the iBMC WebUI using a browser.
Logging In to the Web Tools of the MX510
Details how to log in to the Web Tools of the MX510 FC switching plane.
Logging In to the MM910 WebUI
Provides instructions for logging into the MM910 WebUI.
Logging In to the FusionDirector WebUI
Describes how to log into the FusionDirector WebUI to manage chassis and devices.
Logging In to the MM510 CLI
Explains how to log in to the MM510 CLI for FusionServer Pro G5500.
Logging In to a Server Over a Network Port using PuTTY
Details using PuTTY to remotely log in to a server via network port.
Logging In to a Server Over a Serial Port using PuTTY
Explains how to log in to a server via serial port using PuTTY.
Logging In to Compute Node/Passthrough/Switch Module via MM910 SOL
Describes using MM910 SOL function to access compute/passthrough/switch modules.
Logging In to Compute Node/Passthrough/Switch Module via MM920/MM921 SOL
Details using MM920/MM921 SOL function to access compute/passthrough/switch modules.
Using WinSCP to Transfer Files
Provides steps for transferring files between a PC and a server using WinSCP.
Configuring an FTP Server
Explains how to configure an FTP server for file transfers.
Using SFTP to Transfer Files
Describes how to transfer files using SFTP on the local PC.
Other Resources for Huawei Servers
Obtaining Technical Support
Provides resources for obtaining technical support, including websites and communities.
Product Information Resources
Lists various resources for obtaining product information, such as user guides.
Product Configuration Resources
Lists resources for product configuration, including videos and assistants.
Maintenance Tools
Lists software tools required for routine maintenance of Huawei servers.
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