Trouble Shooting; Trouble Shooting Flow; Check Connection To Isp - Suzuki SCAN CLIENT CERTIFICATE Installation Manual

5. Trouble Shooting

Trouble Shooting
Flow
1.0
Check connection
to ISP
If you have any problem regarding connection to SCAN, please follow the following flow
and try to solve the problem.
I cannot access to SCAN.
1.0
Can you connect to your
Internet service provider
(ISP)?
Yes
2.0
Is SCAN certificate installed
correctly?
Yes
3.0
Is the login screen of SCAN
shown?
Yes
Now you can use SCAN system.
Try to access popular web sites
your Internet service provider (ISP).
Procedure for Changing SCAN Certificate
The problem is in the connection
No
with your Internet service provider
(ISP). Please ask network
administrator of your company.
2.1
No
Re-install the certificate and try to
access to SCAN again.
3.1
A certain problem is in a SCAN
system or your configuration of
No
Internet Explore is inappropriate.
Please contact SCAN administrator
with the message of your Internet
Explorer (a screen copy is the best).
(http://www.yahoo.com
10
etc) in order to check connection to