Table Of Contents - ESET REMOTE ADMINISTRATOR 4 - ANNEXE 335 Installation Manual

Introduction ..................................................5
What's new ........................................................................5
Program architecture ........................................................................7
Installation of ERA Server and ERA
Console ..................................................8
Requirements ........................................................................8
2.1.1 Software requirements .....................................................................................8
2.1.2 Performance requirements .....................................................................................8
2.1.3 Ports used .....................................................................................10
Basic Installation guide ........................................................................11
2.2.1 Environment overview (network structure) .....................................................................................11
2.2.2 Before installation .....................................................................................12
2.2.3 Installation .....................................................................................12
2.2.3.1 Installation of ERA Server .......................................................................................12
2.2.3.1.1 Cluster Mode Installation ......................................................................................13
2.2.3.2 Installation of ERA Console .......................................................................................13
2.2.3.3 Mirror .......................................................................................13
2.2.3.4 Database types supported by ERA Server .......................................................................................14
2.2.3.4.1 Basic requirements ......................................................................................14
2.2.3.4.2 Database connection setup ......................................................................................15
2.2.3.4.3 Installing over an existing database ......................................................................................16
Scenario - Installation in an Enterprise environment ........................................................................16
2.3.1 Environment overview (network structure) .....................................................................................16
2.3.2 Installation .....................................................................................17
2.3.2.1 Installation at headquarters .......................................................................................17
2.3.2.2 Branch office: Installation of ERA Server .......................................................................................17
2.3.2.3 Branch office: Installation of HTTP Mirror server .......................................................................................17
2.3.2.4 Branch office: Remote installation to clients .......................................................................................17
2.3.3 Other requirements for Enterprise environments .....................................................................................18
Working with ERAC ..................................................19
Connecting to ERAS ........................................................................19
ERAC - main window ........................................................................20
Information filtering ........................................................................21
3.3.1 Filter .....................................................................................21
3.3.2 Context menu .....................................................................................22
3.3.3 View mode .....................................................................................23
Tabs in ERAC ........................................................................23
3.4.1 General description of tabs and clients .....................................................................................23
3.4.2 Replication & information in individual tabs .....................................................................................23
3.4.3 Clients tab .....................................................................................24
3.4.4 Threat Log tab .....................................................................................27
3.4.5 Firewall Log tab .....................................................................................27
3.4.6 Event Log tab .....................................................................................27
3.4.7 Scan Log tab .....................................................................................28
3.4.8 Mobile Log tab .....................................................................................28
3.4.9 Quarantine tab .....................................................................................28
3.4.10 Tasks tab .....................................................................................29
3.4.11 Reports tab .....................................................................................29
3.4.12 Remote install tab .....................................................................................29
ERA Console setup ........................................................................29
3.5.1 Connection tab .....................................................................................29
3.5.2 Columns - Show / Hide tab .....................................................................................29
3.5.3 Colors tab .....................................................................................29
3.5.4 Paths tab .....................................................................................29
3.5.5 Date / Time tab .....................................................................................29
3.5.6 Other settings tab .....................................................................................30
3.6 Display modes ........................................................................30
3.7 ESET Configuration Editor ........................................................................31
3.7.1 Configuration layering .....................................................................................31
3.7.2 Key configuration entries .....................................................................................32
4. Installation of ESET client solutions ..................................................34
4.1 Direct installation ........................................................................34
4.2 Remote installation ........................................................................34
4.2.1 Requirements .....................................................................................36
4.2.2 Configuring the environment for remote
installation .....................................................................................37
4.2.3 Remote Push Install .....................................................................................38
4.2.4 Logon /email remote install .....................................................................................40
4.2.5 Custom remote install .....................................................................................42
4.2.6 Upgrade .....................................................................................43
4.2.7 Avoiding repeated installations .....................................................................................44
4.3 Installation in an Enterprise environment ........................................................................44
5. Administering client computers ..................................................46
5.1 Tasks ........................................................................46
5.1.1 Configuration Task .....................................................................................47
5.1.2 On-demand Scan Task .....................................................................................47
5.1.3 Update Now Task .....................................................................................48
5.1.4 SysInspector Script Task .....................................................................................48
5.1.5 Restore/Delete from Quarantine Task .....................................................................................48
5.1.6 Generate Security Audit Log Task .....................................................................................49
5.1.7 Show Notification Task .....................................................................................49
5.1.8 Interactive Task .....................................................................................49
5.2 Group Manager ........................................................................50
5.2.1 Static Groups .....................................................................................51
5.2.2 Parametric Groups .....................................................................................51
5.2.3 Active Directory Synchronization .....................................................................................52
5.3 Policies ........................................................................52
5.3.1 Basic principles and operation .....................................................................................52
5.3.2 How to create policies .....................................................................................53
5.3.3 Virtual policies .....................................................................................54
5.3.4 Role and purpose of policies in the policy tree
structure .....................................................................................54
5.3.5 Viewing policies .....................................................................................55
5.3.6 Importing/Exporting policies .....................................................................................55
5.3.7 Assigning policies to clients .....................................................................................55
5.3.7.1 Default Primary Clients Policy .......................................................................................55
5.3.7.2 Manual assigning .......................................................................................55
5.3.7.3 Policy Rules .......................................................................................56
5.3.8 Deleting policies .....................................................................................56
5.3.9 Special settings .....................................................................................57
5.3.10 Policy deployment scenarios .....................................................................................58
5.3.10.1 Each server is a standalone unit and policies are
defined locally .......................................................................................58
5.3.10.2 Each server is administered individually - policies
are managed locally but the Default Parent Policy
is inherited from the upper server .......................................................................................59
5.3.10.3 .......................................................................................60 Inheriting policies from an upper server
5.3.10.4 Assigning policies only from the upper server .......................................................................................61
5.3.10.5 Using policy rules .......................................................................................61