Troubleshooting Mirror Update Problems; How To Create Update Tasks; Scheduler; Purpose Of Scheduling Tasks - ESET SMART SECURITY User Manual

▪ Select this newly‑added server from the list of update servers
NOTE:
For proper functioning, the path to the Mirror folder must be specified
as a UNC path. Updates from mapped drives may not work.

4.4.1.2.4.2 Troubleshooting Mirror update problems

Depending on the method used to access the Mirror folder, various
types of problems may occur. In most cases, problems during
an update from a Mirror server are caused by one or more of the
following: incorrect specification of the Mirror folder options,
incorrect authentication data to the Mirror folder, incorrect
configuration on local workstations attempting to download update
files from the Mirror, or by a combination of the reasons above. Here
we give an overview of the most frequent problems which may occur
during an update from the Mirror:
▪ ESET Smart Security reports an error connecting to Mirror
server – likely caused by incorrect specification of the update
server (network path to the Mirror folder) from which local
workstations download updates. To verify the folder, click the
Windows Start menu, click Run, insert the folder name and click
OK. The contents of the folder should be displayed.
▪ ESET Smart Security requires a user name and password – likely
caused by incorrect entry of authentication data (User name and
Password) in the update section. The User name and Password
are used to grant access to the update server, from which the
program will update itself. Make sure that the authentication
data is correct and entered in the correct format. For example,
Domain/User name, or Workgroup/User name, plus the corresponding
Passwords. If the Mirror server is accessible to "Everyone", please
be aware that this does not mean that just any user is granted
access. "Everyone" does not mean any unauthorized user, it just
means that that the folder is accessible for all domain users. As a
result, if the folder is accessible to "Everyone", a domain user name
and password will still need to be entered in the update setup
section.
▪ ESET Smart Security reports an error connecting to the Mirror
server –communication on the port defined for accessing the
HTTP version of the Mirror is blocked.
4.4.2

How to create update tasks

Updates can be triggered manually by clicking Update virus
signature database in the information window displayed after
clicking Update from the main menu.
Updates can also be run as scheduled tasks – To configure a scheduled
task, click Tools > Scheduler. By default, the following tasks are
activated in ESET Smart Security:
▪ Regular automatic update
▪ Automatic update after dial‑up connection
▪ Automatic update after user logon
Each of the aforementioned update tasks can be modified to meet
your needs. In addition to the default update tasks, you can create
new update tasks with a user‑defined configuration. For more
details about creating and configuring update tasks, see the chapter

"Scheduler".

4.5 Scheduler
Scheduler is available if the Advanced mode in ESET Smart Security is
activated. Scheduler can be found in the ESET Smart Security main
menu under Tools. Scheduler contains a summary list of all scheduled
tasks and their configuration properties such as the predefined date,
time, and scanning profile used.
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By default, the following scheduled tasks are displayed in Scheduler:
▪ Regular automatic update
▪ Automatic update after dial‑up connection
▪ Automatic update after user logon
▪ Automatic startup file check after user logon
▪ Automatic startup file check after successful update of the
virus signature database
To edit the configuration of an existing scheduled task (both default
and user‑defined), right‑click on the task and click Edit... or select the
desired task you wish to modify and click the Edit... button.
4.5.1

Purpose of scheduling tasks

Scheduler manages and launches scheduled tasks with predefined
configuration and properties. The configuration and properties
contain information such as the date and time as well as specified
profiles to be used during execution of the task.