What To Do If The Program Doesn't Work Properly; Update Setup; Trusted Zone Setup - ESET SMART SECURITY User Manual

3.1.2

What to do if the program doesn't work properly

If ESET Smart Security detects a problem in any of its protection
modules, it is reported in the Protection status window. A potential
solution to the problem is also offered here.
If it is not possible to solve a problem using the displayed list of known
problems and solutions, click Help and support to access the help
files or search the Knowledgebase. If a solution still cannot be found,
you can submit a support request to ESET Customer Care. Based on
this feedback, our specialists can quickly respond to your questions
and effectively advise you on the problem.
3.2

Update setup

Updating the virus signature database and updating program
components are an important part of providing complete protection
against malicious code. Please pay special attention to their
configuration and operation. From the main menu, select Update
and then click Update virus signature database in the main program
window to instantly check for availability of a newer database update.
User name and Password setup... displays a dialog box where the
User name and Password received at the time of purchase should be
entered.
If the User name and Password were entered during the installation of
ESET Smart Security you will not be prompted for them at this point.
10
The Advanced Setup window (to access, press F5) contains other
detailed update options. The Update server: drop‑down menu should
be set to Choose automatically. To configure advanced update
options such as the update mode, proxy server access, accessing
updates on a local server and creating virus signature copies (ESET
Smart Security Business Edition), click the Setup... button.
3.3

Trusted zone setup

Configuration of a Trusted zone is an important step in protecting
your computer in a network environment. You can allow other users
to access your computer by configuring the Trusted zone to allow
sharing. Click Setup > Personal firewall > Change the protection
mode of your computer in the network... A window will be
displayed, allowing you to configure the settings of your computer
protection mode in the actual network/zone.
Trusted Zone detection is performed after installation of ESET Smart
Security and whenever the computer is connected to a new network.
Therefore, there is no need to define the Trusted zone in most cases.
By default, there is a dialog window displayed upon detection of a new
zone which allows you to set the protection level for that zone.