US Robotics 56K PCI FAXMODEM - QUICK INSTALLATION GUIDE REV 1 Quick Installation Manual page 15

My software isn't recognising my modem.
Possible solution:
Your communications software may not function properly if you have more than one version
of the software installed, you are using an older version, or you have more than one commu-
nications application installed on your system. We highly recommend using the communica-
tions software provided with your modem on the Installation CD-ROM.
Possible solution:
Your software's COM port settings may be incorrect. There should be a place in the Setup
section of your software that addresses port settings. Make sure the software's port set-
tings match those for your modem. To check which COM port your modem is using, check
the settings as described in the beginning of the "Troubleshooting" section of this guide.
Check your communication software's documentation for instructions on adjusting the port
settings in your software.
Possible solution:
If you are using software which uses a Windows modem description and you had a previous
modem installed, you may need to update your software's setting to reflect the use of the
USRobotics V.92 PCI Modem.
Possible solution:
If you are using Windows-based software which has its own list of modems to select from,
you may need to update the software for use with this modem. For best operation, select
Standard Modem or Hayes Compatible from the list of manufacturers. You may also need to
select the modem's COM port. To check which COM port your modem is using, check the set-
tings as described in the beginning of the "Troubleshooting" section of this guide.
Possible solution:
Windows 2000/XP
Make sure you have uninstalled all previously installed modems from your system.
Windows 95/98/Me
If you are using Dial-Up Networking, it may not be configured correctly. Check your configu-
ration and make sure that you have your new USRobotics modem selected.
1. Double-click My Computer,
2. Windows Me users only: double-click Control Panel.
3. Double-click Dial-Up Networking, right-click the connection you are trying to use, and
click Properties.
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