US Robotics 005686-03 Installation Manual page 2

Is your modem turned on? When your modem is properly con-
nected to power and is turned on, the CS light on the front panel
will be illuminated.
Is your power supply connected properly to both your modem
and an electrical outlet? If it is, check the outlet with another
electric device (like a lamp) to be sure that you are getting power.
Also, use the power supply that came with your modem; other
similar-looking power supplies may be of different voltages and
could damage your modem.
Are you using the proper cable to connect your modem to your
computer? Make sure you are using an RS-232 modem cable.
Check the packaging of the cable you bought. There are many
computer cables that look similar to an RS-232, such as a Null
Modem cable, that will not work correctly with this modem. De-
pending on whether you have a 9-pin or 25-pin serial port on
your computer, you will need either a DB9/DB25 or a DB25/DB25
serial cable. See the diagrams below.
Make sure the DIP switches on the back of your modem are set
correctly. DIP switches 3, 5, and 8 should be in the down position.
See the diagram below for the proper settings.
Is your phone cord properly connected? The phone cord should
be plugged into the jack on the modem and into the wall
phone jack. Use the phone cord included in your modem's box if
possible.
PROBLEM:
My computer isn't recognizing my modem.
Make sure the modem is plugged in and turned on. If it is, check the outlet with
another electric device (like a lamp) to be sure that you are getting power. Also, you
must use the power supply that came with your modem; other similar-looking power
supplies may be of different voltages and could damage your modem. When your
modem is properly connected to power and is turned on, the CS light on the front
panel will be illuminated.
Make sure you are using the proper cable. This modem requires an RS-232 serial
cable. Check the packaging of the cable you bought. There are many computer
cables that look similar to an RS-232, such as a Null Modem cable, that will not work
correctly with this modem.
You may be using a COM port that is either already in use or not configured cor-
rectly. To work properly, this modem needs to be plugged into an enabled serial port
that is assigned to a free COM port. Typically, most computers have two serial ports
assigned to COM 1 & 2 respectively.
Make sure your COM port is not already in use by another
modem. Click Windows Start, Settings, and Control Panel, and then double-
click Phone and Modem Options. Click the Modems tab. Look for another
modem already in the machine. If there is another modem listed, check which
COM port it is using. If a previous modem is already using the available COM
port, you can either use another COM port or uninstall the previously installed
modem. See your previous modem's manual for the instructions to uninstall that
modem.
Next make sure that your COM Ports are configured correctly. Right-click the My
Computer icon on your desktop. Click Properties. Click the Hardware tab. In
the "Device Manager" section, click the Device Manager button. Look under
Ports (COM & LPT). If the COM Ports have yellow exclamation points or red Xs
over them, your COM ports may be configured incorrectly. If this is the case, you
may need to contact your computer manufacturer.
It is also possible that you may be plugging an external modem's cable into a
disabled serial port. Refer to your computer's manual for information about
enabling COM ports. This usually involves altering the BIOS settings and possibly
the operating system. You may need to call your computer's manufacturer to
change your BIOS settings if they are incorrect.
Make sure your COM port is not already in use by another
device. Click Windows , , and , and then double-click
. Look for another modem already installed in your computer. If there is
another modem installed, click the tab to find out which COM port it is
using. If a previously installed modem is already using the available COM port,
you should uninstall that modem. See your previous modem's manual for the
instructions to uninstall that modem.
Right-click the icon on your desktop. Click . Click the
tab. Double-click . If the Communications Ports have yellow
exclamation points or red Xs over them, your COM ports may be configured
incorrectly. If this is the case, you may need to contact your computer manufacturer.
Turn off your computer and remove your modem. Restart
and click Windows , , and then . Double-click the
icon. Your modem must be set to a COM port setting that does not appear in this
list.
PROBLEM:
My software isn't recognizing my modem.
Your communications software may not function properly if you have more than
one version of the software installed, you are using an older version, or you have
more than one communications application installed on your system. We highly
recommend using the communications software provided with your modem on
the Connections TM CD-ROM.
Make sure the modem is plugged in and turned on. If it is, check the outlet
with another electric device (like a lamp) to be sure that you are getting
power. Also, you must use the power supply that came with your modem;
other similar-looking power supplies may be of different voltages and could
damage your modem.
When your modem is properly connected to power and is turned on, the
CS light on the front panel will be on.
Your software's COM port settings may be incorrect. There should be a place in
the Setup section of your software that addresses port settings. Make sure the
software's port settings match those for your modem. To check which COM port
your modem is using, click Windows , , and . Double-
click , select your modem, and click .
Check your communication software's documentation for instructions on adjusting
the port settings in your software.
You may not have the correct modem type selected in your software or in
Windows.
Click Windows , , and . When
opens, click . Click the tab.
Click Windows , , and .
When Control Panel opens, click .
Here you will see a list of installed modems. You can also add, remove, or view
the properties of modems from this window. The U.S. Robotics modem you
have installed should be present in the list of installed modems. If none of the
modem descriptions in the list matches your U.S. Robotics modem or no
modems are listed, your modem is not properly installed. Try reinstalling your
modem.
If you are using Dial-Up Networking, it may not be configured correctly. Check
your configuration and make sure you have the correct modem selected.
Click Start, point to Settings and click Network and Dial-
up Connections. Make sure that the description in the modem box matches the
description of the modem you are using. If it doesn't match, select the proper
modem description.
Double-click , double-click
, right-click the connection you are trying to use, and click
Make sure that the description in the modem box matches the description of the
modem you are using. If it doesn't match, select the proper modem description.
PROBLEM:
My modem won't dial out or doesn't answer incoming
calls.
Make sure that you are using the power supply that came with your modem; other
similar-looking power supplies may be of different voltages and could damage
your modem.
You may have a bad phone cord connection to your modem, or your phone cord
may be plugged into the wrong jack. The phone cord should be plugged into the
jack on the modem and into the wall phone jack. Use the phone cord included
in your modem's box if possible.
You may have devices between the modem and the phone jack. There should
be no line splitters, fax machines, or other devices between the modem and
the wall jack.
You may have plugged your modem's phone cord into a digital line. Contact
the department or agency responsible for your phone system if you are unsure
whether or not your phone line is digital.
If your phone system requires dialing "9" to access an outside line, be sure to
add "9" before the number you are dialing.
If you have voice mail provided by your local phone company, your dial tone
may be altered when messages are waiting. Retrieve your voice mail to
restore your normal dial tone.
PROBLEM:
My modem sounds like it's trying to connect to
another modem but fails.
You may have a poor connection. All calls are routed differently, so try
placing the call again.
Make sure the DIP switches on the back of your modem are set correctly.
DIP switches 3, 5, and 8 should be in the down position. See the
diagram in the basic troubleshooting section for the proper settings.
PROBLEM:
My modem isn't achieving a 56K Internet
connection.
Our research has shown that the vast majority of telephone lines in
North America can and do support V.90 connections. The V.90 protocol allows
for connection speeds of up to 56K, but line conditions may affect the actual
speeds during a given connection. Due to unusual telephone line
configurations, some users will not be able to take full advantage of V.90
technology at this time. In order to achieve a V.90 connection:
• The server you're dialing in to must support and provide a digital V.90
signal. Your ISP can provide you with a list of dial-up connections and
information on what those connections currently support.
• The telephone line between your ISP and your modem must be capable
of supporting a 56K connection and contain only one analog-to-digital
conversion. The 56K signal from your ISP begins as a digital signal.
Somewhere between the ISP and your modem, there will be a digital-to-
analog signal conversion so that your modem can receive the data. There
must be no more than one analog-to-digital signal conversion in the path
from your ISP to your modem. If more than one analog-to-digital conversion
occurs, your connect speeds will default to V.34 (33.6 Kbps). There may
also be impairments on the local lines between your ISP and your modem.
These impairments can prevent or limit V.90 connection speeds. All
telephone calls are routed differently, so you should try making your 56K
connection several times. One way to test this is to dial into a long distance
location. Long distance lines are often much clearer than local lines. It is
important to note that telephone companies are constantly upgrading their
systems. Lines that do not support 56K today may support 56K in the
near future.
• Your modem must be connecting to a V.90/56K server. A pair of 56K
modems will not connect to each other at V.90/56K speeds.
Note: Current IC/FCC regulations limiting power may limit maximum
download speeds to 53,333 bps.
If you have not fixed your problem after trying the suggestions in the
.
"Troubleshooting" section, you can receive additional help via one of these
convenient resources:
Contains useful product information, documents, and manuals. Log
on to:
The dealer may be able to troubleshoot the problem over the phone or
may request that you bring the modem back to the store for service.
Technical questions about U.S. Robotics modems can also be
This digital apparatus does not exceed the Class B limits for radio noise emissions from digital apparatus set out in the
answered by technical support specialists.
interference-causing equipment standard entitled Digital Apparatus, ICES-003 of Industry Canada.
number of terminals allowed to be connected to a telephone interface. The termination on an interface may consist of any
combination of devices subject only to the requirement that the sum of the Ringer Equivalence Numbers of all devices does
not exceed 5.
The Ringer Equivalence Number is located on the bottom of the modem.
(847) 262-5151
8:00 A.M. - 6:00 P.M. CST Monday - Friday telecommunications network protective, operational, and safety requirements as prescribed in the appropriate Terminal
Equipment Technical Requirements document(s). The Department does not guarantee the equipment will operate to the
Automated service is available 24 hours a day, 7 days a week.
user's satisfaction.
Before installing this equipment, users should ensure that it is permissible to be connected to the facilities of the local
telecommunications company. The equipment must also be installed using an acceptable method of connection. In some
U.S. Robotics also staffs its own fee-based 900 number for immediate
cases, the company's inside wiring associated with a single-line, individual service may be extended by means of a certified
connector assembly (telephone extension cord.) The customer should be aware that compliance with the above conditions
assistance. These lines are staffed from:
may not prevent degradation of service in some situations. Currently, telecommunication companies do not allow users to
8:00 A.M. - 10:00 P.M. CST Monday - Friday connect their equipment to jacks except in precise situations that are spelled out in tariffing arrangements with those
companies.
9:00 A.M. - 5:00 P.M. CST Saturday - Sunday
Repairs to certified equipment should be coordinated by a representative designated by the supplier. Any repairs or alter-
ations made by the user to this equipment, or equipment malfunctions, may give the telecommunications company cause to
No-Hold line (900) 555-USR1
request the user to disconnect the equipment.
For a no-hold call, a $2.50 per minute charge (price subject to change
aux normes de protection, d'exploitation et de sécurité des réseaux de télécommunications, comme le prescrivent les
without notice) will appear on your local phone bill. You must be 18 or documents concernant les exigences techniques relatives au matériel terminal. Le Ministère n'assure toutefois pas que le
matériel fonctionnera à la satisfaction de l'utilisateur.
older or have parental permission. (Service available in the U.S. only.)
Avant d'installer ce matériel, l'utilisateur doit s'assurer qu'il est permis de le raccorder aux installations de l'entreprise locale
de télécommunication. Le matériel doit également être installé en suivant une méthode acceptée de raccordement. L'abonné
ne doit pas oublier qu'il est possible que la conformité aux conditions énoncées cidessus n'empêche pas la dégradation du
service dans certaines situations.
Les réparations de matériel homologué doivent être coordonnées par un représentant désigné par le fournisseur. L'entreprise
Keating Technologies
de télécommunications peut demander à l'utilisateur de débrancher un appareil à la suite de réparations
(905) 479-0231 ou de modifications effectuées par l'utilisateur ou à cause de mauvais fonctionnement.
8:00 A.M. - 8:00 P.M. EST Monday - Friday
and materials, under normal use and service, for the following length of time from the date of purchase from U.S. Robotics or its
authorized reseller:
U.S. Robotics Corporation
3800 Golf Road
Rolling Meadows, IL 60008 U.S. Robotics's sole obligation under this express warranty shall be, at U.S. Robotics's option and expense, to repair the defective
product or part, deliver to Customer an equivalent product or part to replace the defective item, or if neither of the two foregoing
U.S.A.
options is reasonably available, U.S. Robotics may, in its sole discretion, refund to Customer the purchase price paid for the defective
product. All products that are replaced will become the property of U.S. Robotics. Replacement products may be new or reconditioned.
declares that this product conforms to the FCC's specifications:
U.S. Robotics warrants any replaced or repaired product or part for ninety (90) days from shipment, or the remainder of the initial
warranty period, whichever is longer.
Operation is subject to the following two conditions:
to its program specifications, for a period of ninety (90) days from the date of purchase from U.S. Robotics or its authorized reseller.
U.S. Robotics warrants the media containing software against failure during the warranty period. No updates are provided. U.S.
(1) this device may not cause harmful electromagnetic interference, and
Robotics's sole obligation under this express warranty shall be, at U.S. Robotics's option and expense, to refund the purchase price
paid by Customer for any defective software product, or to replace any defective media with software which substantially conforms
(2) this device must accept any interference received including interference that to applicable U.S. Robotics published specifications. Customer assumes responsibility for the selection of the appropriate applications
program and associated reference materials. U.S. Robotics makes no warranty or representation that its software products will meet
may cause undesired operations.
Customer's requirements or work in combination with any hardware or applications software products provided by third parties, that
the operation of the software products will be uninterrupted or error free, or that all defects in the software products will be corrected.
This equipment uses the following USOC jacks: RJ-11C.
For any third-party products listed in the U.S. Robotics software product documentation or specifications as being compatible, U.S.
Robotics will make reasonable efforts to provide compatibility, except where the noncompatibility is caused by a "bug" or defect in the
third party's product or from use of the software product not in accordance with U.S. Robotics/'s published specifications or User
The user is cautioned that any changes or modifications not expressly approved by
Guide.
the party responsible for compliance could void the user's authority to operate the THIS U.S. ROBOTICS PRODUCT MAY INCLUDE OR BE BUNDLED WITH THIRD-PARTY SOFTWARE, THE USE OF WHICH IS
GOVERNED BY A SEPARATE END-USER LICENSE AGREEMENT. THIS U.S. ROBOTICS WARRANTY DOES NOT APPLY TO
equipment.
SUCH THIRD-PARTY SOFTWARE. FOR THE APPLICABLE WARRANTY, PLEASE REFER TO THE END-USER LICENSE
AGREEMENT GOVERNING THE USE OF SUCH SOFTWARE.
This equipment complies with FCC Rules Part 68. Located on the bottom of the
modem is the FCC Registration Number and Ringer Equivalence Number (REN).
to Customer on and after January 1, 1998 that is date sensitive will continue performing properly with regard to such date
You must provide this information to the telephone company if requested.
data on and after January 1, 2000, provided that all other products used by Customer in connection or combination with the
U.S. Robotics product, including hardware, software, and firmware, accurately exchange date data with the U.S. Robotics product.
The REN is used to determine the number of devices you may legally connect to
your telephone line. In most areas, the sum of the REN of all devices connected to
Robotics Service Center within the applicable warranty period to obtain warranty service authorization. Dated proof of
one line must not exceed five (5.0). You should contact your telephone company to
purchase from U.S. Robotics or its authorized reseller may be required. Products returned to U.S. Robotics's Corporate
determine the maximum REN for your calling area.
Service Center must be pre-authorized by U.S. Robotics with a Service Repair Order (SRO) number marked on the outside
of the package, and sent prepaid and packaged appropriately for safe shipment, and it is recommended that they be insured
or sent by a method that provides for tracking of the package. The repaired or replaced item will be shipped to Customer, at
This equipment uses the following USOC jacks: RJ11C.
U.S. Robotic's expense, not later than thirty (30) days after U.S. Robotics receives the defective product. Return the product
to:
This equipment may not be used on coin service provided by the telephone company.
Connection to party lines is subject to state tariffs.
An FCC compliant telephone cord and modular plug are provided with this equipment,
which is designed to connect to the telephone network or premises wiring using a
Part 68 compliant compatible jack. See installation instructions for details.
This information technology equipment is UL-Listed, CUL Listed, and CSA-Certified
for the uses described in the users guide.
U.S. Robotics shall not be responsible for any software, firmware, information, or memory data of Customer contained in,
stored on, or integrated with any products returned to U.S. Robotics for repair, whether under warranty or not.
CUSTOMER'S SOLE REMEDY FOR BREACH OF THAT WARRANTY SHALL BE REPAIR, REPLACEMENT, OR REFUND
OF THE PURCHASE PRICE PAID, AT U.S. ROBOTICS'S OPTION. TO THE FULL EXTENT ALLOWED BY LAW, THE
This information technology equipment is UL-Listed and CUL-Listed for use with
FOREGOING WARRANTIES AND REMEDIES ARE EXCLUSIVE AND ARE IN LIEU OF ALL OTHER WARRANTIES,
TERMS, OR CONDITIONS, EXPRESS OR IMPLIED, EITHER IN FACT OR BY OPERATION OF LAW, STATUTORY OR
UL-Listed personal computers that have installation instructions detailing user
OTHERWISE, INCLUDING WARRANTIES, TERMS, OR CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PAR-
installation of card accessories.
TICULAR PURPOSE, SATISFACTORY QUALITY, CORRESPONDENCE WITH DESCRIPTION, AND NON-INFRINGE-
MENT, ALL OF WHICH ARE EXPRESSLY DISCLAIMED. U.S. ROBOTICS NEITHER ASSUMES NOR AUTHORIZES ANY
OTHER PERSON TO ASSUME FOR IT ANY OTHER LIABILITY IN CONNECTION WITH THE SALE, INSTALLATION,
MAINTENANCE OR USE OF ITS PRODUCTS.
The Telephone Consumer Protection Act of 1991 makes it unlawful for any
U.S. ROBOTICS SHALL NOT BE LIABLE UNDER THIS WARRANTY IF ITS TESTING AND EXAMINATION DISCLOSE
person to use a computer or other electronic device, including fax machines,
THAT THE ALLEGED DEFECT OR MALFUNCTION IN THE PRODUCT DOES NOT EXIST OR WAS CAUSED BY
to send any message unless such message clearly contains in the margin at
CUSTOMER'S OR ANY THIRD PERSON'S MISUSE, NEGLECT, IMPROPER INSTALLATION OR TESTING, UNAUTHO-
the top or bottom of each transmitted page or on the first page of the trans- RIZED ATTEMPTS TO OPEN, REPAIR OR MODIFY THE PRODUCT, OR ANY OTHER CAUSE BEYOND THE RANGE OF
THE INTENDED USE, OR BY ACCIDENT, FIRE, LIGHTNING, OTHER HAZARDS, OR ACTS OF GOD.
mission, the date and time it is sent, an identification of the business or other
entity, or other individual sending the message, and the telephone number of
the sending machine or of such business, other entity, or individual. (The
AND ITS SUPPLIERS ANY LIABILITY, WHETHER BASED IN CONTRACT OR TORT (INCLUDING NEGLIGENCE), FOR
INCIDENTAL, CONSEQUENTIAL, INDIRECT, SPECIAL, OR PUNITIVE DAMAGES OF ANY KIND, OR FOR LOSS OF
telephone number provided may not be a 900 number or any other number
REVENUE OR PROFITS, LOSS OF BUSINESS, LOSS OF INFORMATION OR DATA, OR OTHER FINANCIAL LOSS
for which charges exceed local or long-distance transmission charges.)
ARISING OUT OF OR IN CONNECTION WITH THE SALE, INSTALLATION, MAINTENANCE, USE, PERFORMANCE,
FAILURE, OR INTERRUPTION OF ITS PRODUCTS, EVEN IF U.S. ROBOTICS OR ITS AUTHORIZED RESELLER HAS
In order to program this information into your modem, refer to the BVRP software on BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, AND LIMITS ITS LIABILITY TO REPAIR, REPLACEMENT,
OR REFUND OF THE PURCHASE PRICE PAID, AT U.S. ROBOTICS'S OPTION. THIS DISCLAIMER OF LIABILITY FOR
the CD-ROM that shipped with your modem. If you are using a different
DAMAGES WILL NOT BE AFFECTED IF ANY REMEDY PROVIDED HEREIN SHALL FAIL OF ITS ESSENTIAL PUR-
communication software program, refer to its manual.
POSE.
This equipment generates, uses, and can radiate radio frequency energy. If limitation of incidental or consequential damages for certain products supplied to consumers, or the limitation of liability for
personal injury, so the above limitations and exclusions may be limited in their application to you. When the implied warran-
this equipment is not installed and used in accordance with the
ties are not allowed to be excluded in their entirety, they will be limited to the duration of the applicable written warranty. This
manufacturer's instructions, it may cause interference to radio and
warranty gives you specific legal rights which may vary depending on local law.
television communications.The modem has been tested and found to
comply with the limits for a Class B computing device in accordance with
conflicts of laws principles and excluding the United Nations Convention on Contracts for the International Sale of Goods.
the specifications in Part 15 of FCC rules, which are designed to provide
reasonable protection against such interference in a residential installation.
The Ringer Equivalence Number (REN) assigned to each terminal device provides an indication of the maximum
The Industry Canada (IC) label identifies certified equipment. This certification means the equipment meets certain
L'étiquette d'Industrie Canada identifie le matériel homologué. Cette étiquette certifie que le matériel est conforme
Centre de guarantie et de service après-vente:
Keating Technologies
25 Royal Crest Court, Suite 120
Markham, ONT L3R 9X4
U.S. Robotics warrants to the end user ("Customer") that this hardware product will be free from defects in workmanship
Five (5) years
U.S. Robotics warrants to Customer that each software program licensed from it will perform in substantial conformance
: In addition to the Warranty stated above, U.S. Robotics warrants that each product sold or licensed
Customer must contact a U.S. Robotics Corporate Service Center or an Authorized U.S.
U.S. Robotics
SRO# ______________
Attn. Dock 15 PCD
1800 W. Central Ave.
Mt. Prospect, IL 60056
Keating Technologies
25 Royal Crest Court, Suite 120
Markham, ONT L3R 9X4
IF A U.S. ROBOTICS PRODUCT DOES NOT OPERATE AS WARRANTED ABOVE,
TO THE FULL EXTENT ALLOWED BY LAW, U.S. ROBOTICS ALSO EXCLUDES FOR ITSELF
Some countries, states, or provinces do not allow the exclusion or limitation of implied warranties or the
This Limited Warranty shall be governed by the laws of the State of California, U.S.A. excluding its