Ricoh J003 Service Manual
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Ricoh J003 Service Manual

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Table of Contents

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CÓPIA NÃO CONTROLADA
J001/J003/J006/J007/J010/J011

SERVICE MANUAL

002307MIU
CÓPIA NÃO CONTROLADA

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Table of Contents
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Summary of Contents for Ricoh J003

  • Page 1: Service Manual

    CÓPIA NÃO CONTROLADA J001/J003/J006/J007/J010/J011 SERVICE MANUAL 002307MIU CÓPIA NÃO CONTROLADA...
  • Page 2 CÓPIA NÃO CONTROLADA CÓPIA NÃO CONTROLADA...
  • Page 3 CÓPIA NÃO CONTROLADA CÓPIA NÃO CONTROLADA...
  • Page 4 CÓPIA NÃO CONTROLADA CÓPIA NÃO CONTROLADA...
  • Page 5 CÓPIA NÃO CONTROLADA J001/J003/J006/ J007/J010/J011 SERVICE MANUAL 002307MIU CÓPIA NÃO CONTROLADA...
  • Page 6 CÓPIA NÃO CONTROLADA CÓPIA NÃO CONTROLADA...
  • Page 7 CÓPIA NÃO CONTROLADA It is the reader's responsibility when discussing the information contained within this document to maintain a level of confidentiality that is in the best interest of Ricoh Corporation and its member companies. NO PART OF THIS DOCUMENT MAY BE REPRODUCED IN ANY FASHION AND DISTRIBUTED WITHOUT THE PRIOR PERMISSION OF RICOH CORPORATION.
  • Page 8 CÓPIA NÃO CONTROLADA CÓPIA NÃO CONTROLADA...
  • Page 9 CÓPIA NÃO CONTROLADA WARNING Service Manual contains information regarding service techniques, procedures, processes and spare parts of office equipment distributed by Ricoh Corporation. Users of this manual should be either service trained or certified by successfully completing a Ricoh Technical Training Program. Untrained uncertified users...
  • Page 10 CÓPIA NÃO CONTROLADA CÓPIA NÃO CONTROLADA...
  • Page 11 CÓPIA NÃO CONTROLADA LEGEND PRODUCT COMPANY CODE GESTETNER LANIER RICOH SAVIN J001 Aficio G500 J003 Aficio G700 J006 Aficio G7500 J007 GX3000 GX3000 GX3000 GX3000 J010 GX3050n GX3050n GX3050n GX3050n J011 GX5050n GX5050n GX5050n GX5050n DOCUMENTATION HISTORY REV. NO. DATE...
  • Page 12 CÓPIA NÃO CONTROLADA CÓPIA NÃO CONTROLADA...

  • Page 13: Table Of Contents

    1.2.7 CLEAN THE PRINT HEADS, DO A TEST PRINT ......1-20 1.2.8 INSTALL PRINTER DRIVER: USB CONNECTION......1-21 1.3 OPTIONS ....................1-22 1.3.1 DUPLEX UNIT (OPTION FOR J001)..........1-22 1.3.2 TRAY 2 (500-SHEET PAPER TRAY – OPTION J003)....1-23 1.3.3 DUPLEX UNIT (OPTION)...............1-24 1.4 BEFORE MOVING THE PRINTER…............1-25 1.4.1 CHECKLIST BEFORE TRANSPORTING THE PRINTER....1-25...
  • Page 14 4.3.2 OUT-OF-RANGE TEMPERATURE ERRORS........4-9 4.3.3 SC ERROR CODE TABLE .............4-10 4.4 GENERAL TROUBLESHOOTING ............4-12 4.4.1 POOR QUALITY IMAGE ..............4-12 Colors not what you expect..............4-12 Colors faint..................4-12 Color print job prints in monochrome ..........4-12 White patches, or horizontal white lines..........4-13 J001/J003/J006/J007/J010/J011 CÓPIA NÃO CONTROLADA...
  • Page 15 Preparing for Test Printing ..............4-23 Opening the Printer Driver ..............4-23 Cleaning Cycle 1.................4-23 Cleaning Cycle 2.................4-24 If Cleaning Cycle 2 Does Not Solve the Problem........4-24 4.6 FUSE.......................4-25 SERVICE INFORMATION 5. SERVICE INFORMATION............5-1 5.1 OPERATION PANEL FUNCTIONS............5-1 5.1.1 MAIN FUNCTIONS................5-1 J001/J003/J006/J007/J010/J011 CÓPIA NÃO CONTROLADA...
  • Page 16 6.7.1 OVERVIEW ..................6-27 6.7.2 CASSETTE LOCK/RELEASE ............6-28 6.7.3 LEADING EDGE AND PAPER SIZE DETECTION......6-29 6.7.4 PAPER END, TRAILING EDGE DETECTION........6-30 6.7.5 PAPER TRANSPORT DRIVE ............6-31 6.7.6 PAPER PATH .................6-32 6.7.7 TRANSPORT BELT................6-33 6.7.8 CHARGE LEAK DETECTION ............6-35 J001/J003/J006/J007/J010/J011 CÓPIA NÃO CONTROLADA...
  • Page 17 4. MAIN CONFIGURATION................7-8 DISPLAYED MESSAGES 8. DISPLAYED MESSAGES ............8-1 8.1 JAM ERRORS ...................8-1 8.1.1 PAPER OUT/LOADED INCORRECTLY: TRAY 1 ......8-1 8.1.2 PAPER OUT/LOADED INCORRECTLY: TRAY 2 (J003) ....8-3 8.1.3 PAPER MISFEED: OUTPUT TRAY, DUPLEX UNIT......8-4 J001/J003/J006/J007/J010/J011 CÓPIA NÃO CONTROLADA...
  • Page 18 8.3.17 READY ..................8-30 8.3.18 READY/RESET ................8-31 8.4 TROUBLESHOOTING CHART ...............8-32 8.4.1 ABNORMAL IMAGE ...............8-32 8.4.2 POOR PAPER FEED OUTPUT............8-35 8.4.3 DIRTY TEXT IMAGES..............8-38 8.4.4 HARDWARE PROBLEMS..............8-39 8.4.5 SPURIOUS NOISE – HORIZONTAL DRIVE SYSTEM ....8-40 8.4.6 SC CODES..................8-41 J001/J003/J006/J007/J010/J011 CÓPIA NÃO CONTROLADA...

  • Page 19: J007/J010/J011 Call Center Manual

    SEE J007/J010/J011 CALL CENTER MANUAL SECTION FOR DETAILED TABLE OF CONTENTS J007/J010/J011 REPAIR CENTER MANUAL SEE J007/J010/J011 REPAIR CENTER MANUAL SECTION FOR DETAILED TABLE OF CONTENTS PRICOM R-9100U SEE PRICOM R-9100U SECTION FOR DETAILED TABLE OF CONTENTS J001/J003/J006/J007/J010/J011 CÓPIA NÃO CONTROLADA...
  • Page 20 CÓPIA NÃO CONTROLADA CÓPIA NÃO CONTROLADA...
  • Page 21 CÓPIA NÃO CONTROLADA Conventions Used in this Manual This manual uses several symbols. Symbol What it means Refer to section number See Core Tech Manual for  details  Screw  Connector  E-ring  Clip ring  Clamp Sideways, LEF Lengthwise, SEF (Long Edge Feed) (Short Edge Feed)

  • Page 22: Installation

    CÓPIA NÃO CONTROLADA Safety Instructions For your safety, please read this manual carefully before you service this product. Always keep this manual handy for future reference. Safety Information Always obey these safety precautions when using this product. Switches and Symbols Where symbols are used on or near switches on machines for Europe and other areas, the meaning of each symbol conforms with IEC60417.
  • Page 23 CÓPIA NÃO CONTROLADA Before Installation, Maintenance Shipping and Moving the Machine  CAUTION 1. Work carefully when lifting or moving the machine. If the machine is heavy, two or more customer engineers may be required to prevent injuries (muscle strains, spinal injuries, etc.) or damage to the machine if it is dropped or tipped over.
  • Page 24 CÓPIA NÃO CONTROLADA Special Tools  CAUTION 1. Use only standard tools approved for machine maintenance. 2. For special adjustments, use only the special tools and lubricants described in the service manual. Using tools incorrectly, or using tools that could damage parts, could damage the machine or cause injuries.
  • Page 25 CÓPIA NÃO CONTROLADA Organic Cleaners  CAUTION 1. During preventive maintenance, never use any organic cleaners (alcohol, etc.) other than those described in the service manual. (Refer the “2. Preventive Maintenance” in the Service Manual.) 2. Make sure the room is well ventilated before using any organic cleaner. Always use organic solvents in small amounts to avoid breathing the fumes and becoming nauseous.
  • Page 26 CÓPIA NÃO CONTROLADA After Installation, Servicing Disposal of Used Items  WARNING Ink is flammable. Never attempt to incinerate empty GELSPRINTER cartridges.  CAUTION 1. Always dispose of used items in accordance with the local laws and regulations regarding the disposal of such items. 2.
  • Page 27 CÓPIA NÃO CONTROLADA Special Safety Instructions For GELSPRINTER cartridges Accidental Physical Exposure To Ink  CAUTION 1. If ink gets on the skin, wash the affected area immediately with soap and cold running water. 2. If ink gets into the eyes, immediately flush the eyes with cold running water. If there are signs of irritation or other problems, seek medical attention.
  • Page 28 CÓPIA NÃO CONTROLADA CÓPIA NÃO CONTROLADA...
  • Page 29 CÓPIA NÃO CONTROLADA J001/J003 INSTALLATION J006 SECTION J001/J003 PREVENTIVE MAINTENANCE J007/J010/J011 SECTION PRICOM R-9100U J001/J003 REPLACEMENT AND ADJUSTMENT J007/J010/J011 CALL CENTER MANUAL J001/J003 TROUBLESHOOTING J007/J010/J011 REPAIR CENTER MANUAL J001/J003 SERVICE INFORMATION J001/J003 DETAILED DESCRIPTIONS J001/J003 SPECIFICATIONS J001/J003 DISPLAYED MESSAGES CÓPIA NÃO CONTROLADA...
  • Page 30 CÓPIA NÃO CONTROLADA CÓPIA NÃO CONTROLADA...

  • Page 31: Installation

    CÓPIA NÃO CONTROLADA INSTALLATION CÓPIA NÃO CONTROLADA...
  • Page 32 CÓPIA NÃO CONTROLADA CÓPIA NÃO CONTROLADA...

  • Page 33: Preparation

    10°C to 32°C (50°F to 89.6°F) Humidity Range: 15% to 80% RH Ambient Illumination: Less than 1,500 Lux (never expose to direct sunlight). Ventilation: More than 30 m /hr/person in the work area Ambient Dust: Less than 0.10 mg/m J001/J003 CÓPIA NÃO CONTROLADA...

  • Page 34: Choosing A Location

    4. Put the machine on a sturdy, level surface. • Put a level on the machine in these areas: • Front/back • Left/right side. • Make sure variations between the front/back and left/right level readings are less than 2 degrees. J001/J003 CÓPIA NÃO CONTROLADA...

  • Page 35: Minimum Space Requirements

    CÓPIA NÃO CONTROLADA PREPARATION 1.1.3 MINIMUM SPACE REQUIREMENTS G707I901.BMP J001 403 mm 15.9 in. 440 mm 17.3 in. At least 12 cm At least 5 in. At least 17 cm At least 7 in. J003 490 mm 20 in. 460 mm 18 in.

  • Page 36: Removing The Shipping Material

    USB cable. Keep the port covered until you are instructed to connect the USB cable at the time you install the printer driver. • Re-attach tape at the points shown in the illustrations above before you move or ship the printer to another location. J001/J003 CÓPIA NÃO CONTROLADA...

  • Page 37: Using The Operation Panel

    1. Press the [Power] key to switch the printer off. Wait for the power LED to go off. 2. Press and hold down the [Cancel] + [Paper Feed] Keys. Then press the [Power] key for at least 3 seconds 3. Release the keys when the low ink indicators LEDs show red. J001/J003 CÓPIA NÃO CONTROLADA...
  • Page 38 2. Wait for the power LED to go off. 3. Press and hold down the [Cancel] key. Then press the [Power] key for at least 3 seconds. The four ink level LEDs go on. The printer prints the Nozzle Check Pattern. J001/J003 CÓPIA NÃO CONTROLADA...

  • Page 39: Installation Procedure

    7. Print Cartridge (Black) ............8. Duplex Unit *1................ Registration Card..............Warranty Card ............... *1 The J003 is shipped with the Duplex Unit installed. The Duplex Unit is optional for the J001. G707I905.BMP  CAUTION Always set the machine off and unplug the machine before you do the following procedures.

  • Page 40: Tray 2 (500-Sheet Paper Tray - J003 Option)

    2. Remove the paper tray [A] from its box. 3. Position the 500-Sheet Paper Tray paper tray where the printer will be set up. 4. Remove all of the orange tape [B] and other shipping materials. 5. Remove the tape and sheet [C]. J001/J003 CÓPIA NÃO CONTROLADA...
  • Page 41 7. Align the connection point holes [B] in the bottom of the printer with the pegs of the paper tray while you hold the printer as shown. 8. Slowly set the printer on top of the paper tray. 9. This completes the installation of the printer on the paper tray. J001/J003 CÓPIA NÃO CONTROLADA...

  • Page 42: Install The Print Cartridges

    Make sure that you have an additional set of ink cartridges available for replacement before you use the printer. • Use only Ricoh Print Cartridges designed for use with this printer. 2. Open the front cover. J001/J003 1-10 CÓPIA NÃO CONTROLADA...
  • Page 43 8. Make sure that the cartridges are inserted in this order, from left to right: • K (Black) • C (Cyan) • M (Magenta) • Y (Yellow) 9. Close the right front door [D]. 1-11 J001/J003 CÓPIA NÃO CONTROLADA...

  • Page 44: Connect The Power Cord

    7. Make sure the power cord is not coiled or wrapped around any object. The power cord can get excessive heat build up and could cause a fire if it gets coiled. 8. Never handle the power cord with wet hands. J001/J003 1-12 CÓPIA NÃO CONTROLADA...

  • Page 45: Power On/Off

    1.2.5 POWER ON/OFF G707I916.BMP Important! • It takes approximately 6 minutes for the J001 and 9 minutes for the J003 to fill the tanks. • Never switch off the printer at the time the print head tanks are being filled.

  • Page 46: Load Paper

    3. Pinch the side fence tabs [C], [D] on the left and right side of the paper cassette. Then move them to correct position for the paper size you want to set (A4 or LTR). 4. Pinch the bottom fence tabs [E]. Then slide the bottom fence out. J001/J003 1-14 CÓPIA NÃO CONTROLADA...
  • Page 47 • The width side fences and bottom fence should not be to tight against the sides and bottom of the stack. • If the stack goes upward, the fences are too tight. Adjust their positions so the top of the stack is perfectly flat. 1-15 J001/J003 CÓPIA NÃO CONTROLADA...
  • Page 48 CÓPIA NÃO CONTROLADA INSTALLATION PROCEDURE G707I922.BMP G707I923.BMP 10. Hold the paper cassette [A] on both sides. Then push it slowly into the printer. 11. Lower the output tray [B]. J001/J003 1-16 CÓPIA NÃO CONTROLADA...

  • Page 49: Loading The Tray 2 (500-Sheet Paper Tray J003 Option)

    INSTALLATION PROCEDURE Loading the Tray 2 (500-Sheet Paper Tray J003 Option) G707I924.BMP G707I925.BMP 1. Raise the paper tray [A] slightly. Then pull it toward you to remove it. 2. Remove the paper tray cover [B]. 1-17 J001/J003 CÓPIA NÃO CONTROLADA...
  • Page 50 5. Get a stack of paper. Then fan it to remove static cling. 6. Load the paper into the cassette. 7. Add paper until it gets to the load limit marks [D]. Important: Never load paper higher than the load limit mark. J001/J003 1-18 CÓPIA NÃO CONTROLADA...
  • Page 51 • Adjust the positions of the side fences and bottom fence. 10. Reattach the paper tray cover [B]. 11. Slowly insert the paper tray [C] into the printer. 12. Make sure that the paper tray is correctly inserted. 1-19 J001/J003 CÓPIA NÃO CONTROLADA...

  • Page 52: Clean The Print Heads, Do A Test Print

    3. Press and hold down the [Cancel] key. Then press the [Power] key for at least 3 seconds. 4. Release the keys when the four red LEDs go on. The printer will print the Nozzle Check Pattern. 5. Check the four ladder patterns of the Nozzle Check Pattern. ( 3.7.4) J001/J003 1-20 CÓPIA NÃO CONTROLADA...

  • Page 53: Install Printer Driver: Usb Connection

    To connect the printer to the PC with the USB cable G707I932.BMP 1. Put the square connector of the USB cable [A] into the connection point on the back of the printer. 2. Connect the flat connector of the USB cable into the PC. 1-21 J001/J003 CÓPIA NÃO CONTROLADA...

  • Page 54: Options

    1.3 OPTIONS 1.3.1 DUPLEX UNIT (OPTION FOR J001) The Duplex Unit is optional for the J001. You must install this option. The J003 is shipped with the Duplex Unit installed. You do not have to install it. 1. Make sure that the printer is switched off and that the power cord is disconnected from the power source.

  • Page 55: Tray 2 (500-Sheet Paper Tray - Option J003)

    OPTIONS 1.3.2 TRAY 2 (500-SHEET PAPER TRAY – OPTION J003) The 500-Sheet Paper Tray (Tray 2) is an option for the J003 only. You cannot install this option on the J001. G707I936.BMP 1 Tray 2 (500-Sheet Paper Tray) Hold 500 sheets of standard PPC.

  • Page 56: Duplex Unit (Option)

    CÓPIA NÃO CONTROLADA OPTIONS 1.3.3 DUPLEX UNIT (OPTION) The Duplex Unit is provided with the J003. The Duplex Unit is optional for the J001. G707I937.BMP 1 Bypass Tray Guides The top of the Duplex Unit is also the bypass tray. Adjust these guides to the width of the paper at the time you feed paper from the bypass tray.

  • Page 57: Before Moving The Printer

    [Paper Feed] key, then press the [Cancel] key 8 times. G707I938.BMP The printer will start purging ink from the print head sub tanks. When the ink purge is finished, the [Power] key will go off automatically. 1-25 J001/J003 CÓPIA NÃO CONTROLADA...
  • Page 58 CÓPIA NÃO CONTROLADA CÓPIA NÃO CONTROLADA...

  • Page 59: Preventive Maintenance

    CÓPIA NÃO CONTROLADA PREVENTIVE MAINTENANCE CÓPIA NÃO CONTROLADA...
  • Page 60 CÓPIA NÃO CONTROLADA CÓPIA NÃO CONTROLADA...

  • Page 61: Service Call Procedures

    • This machine is adjusted for optimum performance at the factory before it gets shipped. • Do these if a serious problem occurs: • Return the printer to the National Reclamation Center. • Replace the printer • Examine Section “3. Replacement and Adjustment” for replacement procedures. J001/J003 CÓPIA NÃO CONTROLADA...

  • Page 62: Cleaning Procedures

    [B] of the flushing gate. 4. Use a slightly damp cloth to wipe clean the ink splatter around the flushing gates [C]. Important: Dry ink that has collected around the flushing gate can let streaks show in printouts. J001/J003 CÓPIA NÃO CONTROLADA...

  • Page 63: Maintenance Unit

    • Around the cap to remove the hardened ink Important: Always wrap the tip of the tool with a with a damp cloth. This will prevent the suction cup from getting scratched. A scratched suction cap could cause poor print jobs. J001/J003 CÓPIA NÃO CONTROLADA...

  • Page 64: Right Air Vent

    Right Air Vent G707P904.BMP 1. Use a screwdriver or similar tool to remove hardened ink from inside the right air vent [A]. 2. Use a dry cloth to remove ink splatter from inside the right air vent. J001/J003 CÓPIA NÃO CONTROLADA...

  • Page 65: Wiper Blade

    ( 2.3.2) 2. Rotate the motor gear again until the wiper blade [B] is open. 3. Use a dry cloth to remove ink splatter from the wiper blade and the area around J001/J003 CÓPIA NÃO CONTROLADA...

  • Page 66: Print Heads

    Important: Gently wipe the plate once or twice in the same direction (left or right). This will not let the plate get damaged. Never clean the plate with strong right-and-left motion. A damaged plate could cause poor print jobs. J001/J003 CÓPIA NÃO CONTROLADA...

  • Page 67: After Cleaning The Maintenance Unit

    3 seconds. Then release them when the ink level LEDs show red. • Check the test pattern. Do the procedure again if you see any bare patches in the pattern. Do this until the pattern is perfect. For more, see section "4. Troubleshooting". J001/J003 CÓPIA NÃO CONTROLADA...

  • Page 68: Feed Roller

    4. Release the lock of the feed roller so the roller [B] rotates freely at the time you press down on the metal plate [A] with a screwdriver. 5. Rotate the roller and clean the roller with a dry cloth. J001/J003 CÓPIA NÃO CONTROLADA...

  • Page 69: Transport Belt

    7. Make sure the surface of the belt is completely dry. Important: Water on the surface of the transport belt could interfere with the operation of the printer. J001/J003 CÓPIA NÃO CONTROLADA...
  • Page 70 CÓPIA NÃO CONTROLADA CÓPIA NÃO CONTROLADA...

  • Page 71: Replacement And Adjustment

    CÓPIA NÃO CONTROLADA REPLACEMENT AND ADJUSTMENT CÓPIA NÃO CONTROLADA...
  • Page 72 CÓPIA NÃO CONTROLADA CÓPIA NÃO CONTROLADA...

  • Page 73: Summary Of Procedures

    Level 5: Difficult to identify problem, difficult to replace, and requires National Reclamation Center adjustments. Carriage Unit Replacement Transport Belt Replacement Charge Roller Replacement Paper Cassette Release Lever Replacement Feed Roller Replacement Leading Edge Sensor Replacement Control Board Replacement DRV Board Replacement J001/J003 CÓPIA NÃO CONTROLADA...

  • Page 74: Basic Removal Procedures

    2. Lift and pull the Duplex Unit [C] out from the back of the printer. Reinstallation • Make sure to press down and lock the left and right release tabs after you set the Duplex Unit in the machine. J001/J003 CÓPIA NÃO CONTROLADA...

  • Page 75: Detaching And Reattaching Output Tray

    Then pull the right corner slightly toward you to disconnect it. 4. With the right corner free, detach the left corner [D]. To reattach the output tray: • Set the left corner [D] of the output tray first. Then set the right corner [E]. J001/J003 CÓPIA NÃO CONTROLADA...

  • Page 76: Paper Feed Cassette

    1. Remove the output tray ( 3.2.2). 2. Pull out the paper cassette [A] until it stops. 3. Press the two pawls [B] and [C] up to release them. 4. Slowly remove the paper cassette from the printer. J001/J003 CÓPIA NÃO CONTROLADA...

  • Page 77: Top Cover

    3.2.4 TOP COVER G707R905.WMF 1. Raise the top cover [A] and hold it open. 2. Gently raise the top of the lock pin [B] and slide it to the right. 3. Detach the top cover from the printer. J001/J003 CÓPIA NÃO CONTROLADA...

  • Page 78: Right Front Door

    Reinstallation • Insert the left tab [C] into its hole. Then move the door to the left. • Press down tab • Make sure that tab is down and locked. J001/J003 CÓPIA NÃO CONTROLADA...

  • Page 79: Print Cartridge Cover, Rear Cover

    6. Pull from the top and slowly rotate the cover away from the back of the printer. NOTE: Jog the cover left and right at the G707R908.BMP time you lower it if the rear cover is difficult to remove. J001/J003 CÓPIA NÃO CONTROLADA...

  • Page 80: Front Cover, Left Cover, Right Cover

    2. Disconnect the bottom pawls [7] and remove the right cover at the time you lower the right cover. Do this procedure slowly. Important: Use high caution at the time you work to not break the envelope selector [8]. J001/J003 CÓPIA NÃO CONTROLADA...

  • Page 81: Flushing Unit

    5. With the left side very slightly raised, use a the tip of a small screw driver to press the right side of the Flushing Unit [D] to the left to disengage the two pegs (not visible) on the right side. 6. Raise the Flushing Unit out of the printer. J001/J003 CÓPIA NÃO CONTROLADA...

  • Page 82: Maintenance Unit

    • Print cartridges x 4 (Y, M, C, K) ( 3.2.6) • Rear cover ( 3.2.6) 2. Disconnect the solenoid support bracket [A] ( x 2). G707R911.BMP 3. Remove the ink supply unit anchor bracket [B] ( x 2). G707R912.BMP J001/J003 3-10 CÓPIA NÃO CONTROLADA...
  • Page 83 [B] gets Unlock aligned with the tip of the lower triangle [C]. This unlocks the carriage. 6. Push the unlocked carriage to the middle of the platen above the transport belt. G707R914.BMP 3-11 J001/J003 CÓPIA NÃO CONTROLADA...
  • Page 84 Important! A small hose protrudes G707R916.BMP from the bottom of the maintenance unit. Do not hit this hose at the time you remove the maintenance unit from the printer. This stops ink spillage. J001/J003 3-12 CÓPIA NÃO CONTROLADA...

  • Page 85: Waste Ink Unit

    3. At the time you pull the waste ink unit [A] forward, raise it to about a 45 angle. Then remove it from the printer. NOTE: Do not remove the waste ink unit through the side of the printer frame. G707R918.BMP 3-13 J001/J003 CÓPIA NÃO CONTROLADA...
  • Page 86 • Make sure the rear tab on the back of the waste ink unit fits into the slot of the printer frame. The hole of the front tab will not align with the hole below if the rear tab is not inserted correctly. J001/J003 3-14 CÓPIA NÃO CONTROLADA...

  • Page 87: Pcbs

    3.6.1 PSU BOARD G707R920.BMP Remove these: • Duplex unit ( 3.2.1) • Top cover ( 3.2.4) • Front cover, left cover, right cover ( 3.2.7) [A]: Connectors ( x 5 at [B]: PSU PCB ( x 4) 3-15 J001/J003 CÓPIA NÃO CONTROLADA...

  • Page 88: High Voltage Power Supply Board

    [A]: Cover ( x 4, tabs x 4) G707R921.BMP [B]: Right connectors ( x 3) G707R922.BMP [C]: Left bayonet connector ( x 1) NOTE: Press up gently as you pull if the bayonet is difficult to disconnect. G707R923.BMP J001/J003 3-16 CÓPIA NÃO CONTROLADA...

  • Page 89: Image Adjustment

    3.7.2 OPENING THE PRINTER DRIVER 1. On the computer, click the [Start] button. 2. Select “Settings”> “Printers”>. Then right-click the printer icon. 3. Select “Properties” from the pop-up menu to open the printer driver Properties Window. 3-17 J001/J003 CÓPIA NÃO CONTROLADA...

  • Page 90: Adjust Paper Feed

    G707R924.BMP 4. Examine the test print. Then enter the number of the pattern that shows the best appearance (the horizontal lines should be perfectly flat). 5. Do the instructions on screen to complete the adjustment. J001/J003 3-18 CÓPIA NÃO CONTROLADA...

  • Page 91: Nozzle Blockage Check

    • The “Full” cleaning uses a lot of ink. Do not do the “Full” cleaning until you have done the “Normal” cleaning at least 3 times. • For more, please refer to Section “4. Troubleshooting”. 3-19 J001/J003 CÓPIA NÃO CONTROLADA...

  • Page 92: Adjust Print Head Position

    3. Do the instructions on the screen to print the test pattern. G707R926.BMP 6. Examine the test print. Then enter the number of the pattern that shows the best appearance. 7. Do the instructions on screen to complete the adjustment. J001/J003 3-20 CÓPIA NÃO CONTROLADA...

  • Page 93: Registration

    8. Examine the test print. Then enter the number of the pattern that show the best appearance for these: • Print direction • Paper feed direction. 9. Do the instructions on screen to complete the adjustment. 3-21 J001/J003 CÓPIA NÃO CONTROLADA...
  • Page 94 CÓPIA NÃO CONTROLADA CÓPIA NÃO CONTROLADA...

  • Page 95: Troubleshooting

    CÓPIA NÃO CONTROLADA TROUBLESHOOTING CÓPIA NÃO CONTROLADA...
  • Page 96 CÓPIA NÃO CONTROLADA CÓPIA NÃO CONTROLADA...

  • Page 97: Printer Display Summary

    Cyan ink near end. Lights Cyan ink exhausted. K Black Ink LED Flashes Black ink near end. Lights Black ink exhausted. Examine the table on the next page for more about how the LEDs work together. J001/J003 CÓPIA NÃO CONTROLADA...
  • Page 98 The machine should be returned to the National Reclamation Center for repair or replacement. Remarks: KCMY BlacK, Cyan, Magenta, Yellow ink Fast flashing on (0.5 s) and off (1.0 s) continuously. Slow lashing on (0.5 s) and off (1.5 s) continuously. Lights and remains on. J001/J003 CÓPIA NÃO CONTROLADA...

  • Page 99: Status Monitor Messages

    Black Print cartridge is empty. Open the cover and replace the black Print cartridge. Right, front cover: Black If you intend to replace more than one cartridge, remove the empty cartridges and replace them with new ones. J001/J003 CÓPIA NÃO CONTROLADA...
  • Page 100 Ink supply in the Black Print cartridge is exhausted and printing cannot continue. Right, front cover: Black If you intend to replace more than one cartridge, remove the empty cartridges and replace them with new ones. J001/J003 CÓPIA NÃO CONTROLADA...
  • Page 101 Paper jam at the reverse guide plate. To access the reverse guide plate, remove the Duplex Unit from the back of the printer. Paper Jam (Top cover) Paper Misfeed. Paper jam under the top cover. Open the top cover and remove the jammed sheet. J001/J003 CÓPIA NÃO CONTROLADA...
  • Page 102 Engine Service Call Printer Engine Error. Turn the printer off. Then turn it on again. If this does not solve the problem, note the error (ERR***-*) displayed on the PC monitor. ( 4.3.3) J001/J003 CÓPIA NÃO CONTROLADA...

  • Page 103: Self-Diagnostic Test Flow

    Maint. Motor HP Check HP Detected? SC999 Printer Halts. Horiz. Encoder Signal Input Check Encoder Input Signal? SC996 Printer Halts Move Carriage Standard Position (Temporary - at Right) SC997 Carriage failed to stop? Printer Halts G707T900.WMF J001/J003 CÓPIA NÃO CONTROLADA...
  • Page 104 P ri nter H al ts. C arri age B l ockage C heck Y es C arri age D oes N ot S top? S C 997 P ri nter H al ts. S tandby (R eady) G707T901.WMF J001/J003 CÓPIA NÃO CONTROLADA...

  • Page 105: Service Call Errors

    • Let 1 hour pass for the printer to adjust to room temperature before you use the printer if the printer was moved to a new location. This is important if you move the printer from a cold location into a warm room. J001/J003 CÓPIA NÃO CONTROLADA...

  • Page 106: Sc Error Code Table

    Vertical Motor Error The vertical encoder input signal • Send the printer to the National was judged to be abnormal Reclamation Center. when the vertical motor was operating. J001/J003 4-10 CÓPIA NÃO CONTROLADA...
  • Page 107 Maintenance Motor Out of HP The maintenance motor HP • Maintenance motor on the maintenance sensor failed to detect the motor unit defective at the home position. • Maintenance motor HP sensor defective • Replace the maintenance unit 4-11 J001/J003 CÓPIA NÃO CONTROLADA...

  • Page 108: General Troubleshooting

    On the “Setup” sheet of the printer driver, make sure “Color” is selected under “Color/Black and White”. Cause 2: Correct data not selected for the print job. Solution 2: Confirm that the software application printed the correct data. J001/J003 4-12 CÓPIA NÃO CONTROLADA...

  • Page 109: White Patches, Or Horizontal White Lines

    Unwanted dots Cause: Flakes of paper dust or dry ink have fallen onto the printed sheet. Solution: Do cleaning Cycle 1 once. ( 4.5) Operator should call for service if cleaning does not solve the problem. 4-13 J001/J003 CÓPIA NÃO CONTROLADA...

  • Page 110: Skewed Image

    ( 2.5) Transparency sheets scratched Cause: More than 1 sheet of transparency was set. Solution: Set transparencies one by one for printing one sheet at time. For more, please refer to the Operating Instructions. J001/J003 4-14 CÓPIA NÃO CONTROLADA...
  • Page 111 Correct data not selected for the print job. Solution 4: Confirm that the software application printed the correct data. Cause 5: One or more of the nozzles is blocked. Solution 5: Do cleaning Cycle 1 once. ( 4.5) 4-15 J001/J003 CÓPIA NÃO CONTROLADA...

  • Page 112: Paper Skew

    The correct paper was not used for the print job, or the paper was not loaded correctly. Solution 2: Check the selection of the type of paper in the printer driver (transparency, ink jet, plain paper, etc.). Confirm that the same type of paper is loaded correctly in the printer. J001/J003 4-16 CÓPIA NÃO CONTROLADA...

  • Page 113: Failure To Feed

    The correct paper was not used for the print job, or the paper was not loaded correctly. Solution 3: Check the selection of the type of paper in the printer driver (transparency, ink jet, plain paper, etc.). Confirm that the same type of paper is loaded correctly in the printer. 4-17 J001/J003 CÓPIA NÃO CONTROLADA...
  • Page 114 The correct paper was not used for the print job, or the paper was not loaded correctly. Solution: Check the selection of the type of paper in the printer driver (transparency, ink jet, plain paper, etc.). Confirm that the same type of paper is loaded correctly in the printer. J001/J003 4-18 CÓPIA NÃO CONTROLADA...

  • Page 115: Error Displays

    Solution 1: Service call. Cause 2: J001: The Duplex Unit is an option. The Duplex Unit may not be installed correctly. Solution 2: Refer to the Setup Guide and make sure that the Duplex Unit has been installed correctly. Call for service.
  • Page 116 Solution 2: Allow the printer to warm up at least one hour before you try to use the printer. Cause 3: Not Recoverable. The print heads have malfunctioned. Solution 3: Call for service. J001/J003 4-20 CÓPIA NÃO CONTROLADA...

  • Page 117: Near Maintenance Time

    An error has occurred at the printer. Solution: Check the operation panel and determine which LEDs are on or flashing (temperature out of range, ink out, cover open, etc.) ( 4.1.1) Then refer to the checklist in the previous section. 4-21 J001/J003 CÓPIA NÃO CONTROLADA...
  • Page 118 Special print media may make a noise on feeding the last sheet. Solution: Load one blank sheet of plain paper at the bottom of a stack of special media (coated paper, etc.) This problem may occur with a new paper cassette. J001/J003 4-22 CÓPIA NÃO CONTROLADA...

  • Page 119: Cleaning The Print Heads

    2. If necessary, repeat Steps 1 to 7 again. You can do this up to three times. 3. Do Cleaning Cycle 2 after the third printing of the test problem if the pattern is still not correct. 4-23 J001/J003 CÓPIA NÃO CONTROLADA...

  • Page 120: Cleaning Cycle

    5. Read the prompt when the next dialog shows. Then click the [Next] button. 6. Click the [Finish] button. Then check the results of the test pattern. 7. Call for service if the test pattern is still not correct. J001/J003 4-24 CÓPIA NÃO CONTROLADA...
  • Page 121 TIA, 250 Vac Wickmann-Werke Gmbh 382 (UL) TR5 T 382 (VDE)  CAUTION Do not attempt to replace the fuse in the field. Return the printer to the National Reclamation Center for replacement of the relay board. 4-25 J001/J003 CÓPIA NÃO CONTROLADA...
  • Page 122 CÓPIA NÃO CONTROLADA CÓPIA NÃO CONTROLADA...

  • Page 123: Service Information

    CÓPIA NÃO CONTROLADA SERVICE INFORMATION CÓPIA NÃO CONTROLADA...
  • Page 124 CÓPIA NÃO CONTROLADA CÓPIA NÃO CONTROLADA...

  • Page 125: Operation Panel Functions

    LEDs light red then release. Press and hold down [Cancel], and then [Power]. After pressing the [Power] key to turn the printer off, always wait for the [Power] key to stop flashing. J001/J003 CÓPIA NÃO CONTROLADA...

  • Page 126: To Select Usb Auto Select Mode

    1. Press the [Power] key to switch the printer off, then press these keys: 2. Press this key sequence 5 times: 5.1.5 TO PREPARE THE PRINTER FOR TRANSPORT . Then release when the ink LEDs light. 2. Press 8 times. Then wait for the [Power] key to go off. J001/J003 CÓPIA NÃO CONTROLADA...

  • Page 127: Test Print Sample Description

    CÓPIA NÃO CONTROLADA TEST PRINT SAMPLE DESCRIPTION 5.2 TEST PRINT SAMPLE DESCRIPTION G707S902.BMP The Test Print prints a color sample and gives important information about the printer. For more, see the next page. J001/J003 CÓPIA NÃO CONTROLADA...
  • Page 128 SW1, SW2 SW3, SW4 SW5, SW6 SW7, SW8 G707S900.WMF Model Code Shows the model code for these: • J001 • J003 Serial Number Shows the serial number of the printer. Total Counter Shows the total page count. SC Log Shows the 5 most recent SC codes given by the printer. For more, see Section "4.

  • Page 129: Jam Table

    • Paper remains in the paper feed path Trailing Edge Sensor: ON at Power On Paper in Bypass Tray Jam • Paper remains in the bypass tray Carriage Jam • Obstruction inside the printer • Paper remains in the machine J001/J003 CÓPIA NÃO CONTROLADA...

  • Page 130: Updating The Firmware

    3. Open Windows Explorer. Then navigate to the folder where the downloaded update is stored. 4. Double-click the version update file. 5. Do the instructions shown on the screen to complete the update procedure. The procedure takes about 3 minutes. J001/J003 CÓPIA NÃO CONTROLADA...

  • Page 131: Detailed Descriptions

    CÓPIA NÃO CONTROLADA DETAILED DESCRIPTIONS CÓPIA NÃO CONTROLADA...
  • Page 132 CÓPIA NÃO CONTROLADA CÓPIA NÃO CONTROLADA...

  • Page 133: Details

    A4 or LTR size paper. 10. Output tray. Holds paper that has exited the printer after a print job. Pull out the output tray extension when you print on paper longer than A4 or LTR. J001/J003 CÓPIA NÃO CONTROLADA...

  • Page 134: Rear View

    11. Duplex Unit. Takes paper just printed on the front side. Then it reverses the paper. Then it feeds it into the printer again. Then the paper is printed on the backside. J001/J003 CÓPIA NÃO CONTROLADA...

  • Page 135: Electrical Components

    4. Bypass Set Sensor 13. Air Release SOL 5. Temperature/Humidity Sensor 14. DC Relay Board 6. Control Board 15. Vertical Motor 7. Duplex Set SW 16. Feed Clutch 8. Maintenance Motor 17. Horizontal Encoder 9. Maintenance Unit HP Sensor J001/J003 CÓPIA NÃO CONTROLADA...
  • Page 136 1. Top Cover Open SW 2. High Voltage Power Pack 3. Drive Board 4. Air Sensor 5. Communication Board 6. Cartridge Set SW 7. Ink Supply Motor 1 8. Ink Supply Motor 2 9. Leading Edge Sensor J001/J003 CÓPIA NÃO CONTROLADA...

  • Page 137: Carriage Unit

    CÓPIA NÃO CONTROLADA CARRIAGE UNIT 6.3 CARRIAGE UNIT 6.3.1 OVERVIEW G707D905.BMP 1. Carriage Unit 2. Print Head Tank 3. Air Release Valve 4. Print Head 5. Registration Sensor J001/J003 CÓPIA NÃO CONTROLADA...

  • Page 138: Print Head

    The Wide Print Head is larger than those of previous models. The wider print head increases the width of the band printed with one pass. This allows the machine to print faster. Print Head Specifications Item J001 J003 Number of Print 2 (Y/M, C/K) 4 (Y, M, C, K)

  • Page 139: Print Head Tank

    CÓPIA NÃO CONTROLADA CARRIAGE UNIT 6.3.3 PRINT HEAD TANK J003 Print Head Tank J001 Print Head Tank G707D907.BMP G707D908.BMP 1. Ink Supply Port 2. Ink Reservoir 3. Air Release Valve 4. Tank Full Lever 5. Plastic Bellows This printer employs a dual-tank system. Each print cartridge (YMCK) is connected to a print head tank with a plastic tube.
  • Page 140 CÓPIA NÃO CONTROLADA CARRIAGE UNIT The basic operation of the print head tank is identical in the J001 and J003. However, the design of the mechanism is different for these printers. G707D909.WMF On the J001 there are two combined units.

  • Page 141: Ink Ejection Device

    PZT. This makes the PZT expand. The expansion of the PZT [B] puts pressure on the ink [C] below. This makes the ink move in both directions. The ink on the right is forced out the ejection port [D]. J001/J003 CÓPIA NÃO CONTROLADA...

  • Page 142: Ink Near End

    Print cartridge. After the near-end alert, the printer will continue to print with the ink that remains in the partially filled tank until the printer issues the ink end alert. ( 6.3.6) J001/J003 6-10 CÓPIA NÃO CONTROLADA...

  • Page 143: Ink Out

    Also, as a backup measure, the firmware counts up for the amount of ink consumed after every near end occurrence. When this count reaches the value prescribed for the ink cartridge, this will also signal an ink-out condition. 6-11 J001/J003 CÓPIA NÃO CONTROLADA...

  • Page 144: Registration Sensor

    • This is not automatic paper size detection. The paper size must be set with the printer driver. • The printer will signal an alert if the detected size does not match the size selected for the print job. For more, see "6.7.3 Leading Edge and Paper Size Detection". J001/J003 6-12 CÓPIA NÃO CONTROLADA...

  • Page 145: Ink Supply Unit

    CÓPIA NÃO CONTROLADA INK SUPPLY UNIT 6.4 INK SUPPLY UNIT 6.4.1 OVERVIEW G707D915.BMP 1. Print cartridges x 4 (with Viscous Ink: Y, M, C, K) 2. Supply Pump Unit 3. Supply Tube 6-13 J001/J003 CÓPIA NÃO CONTROLADA...

  • Page 146: Print Cartridges

    • Require only standard PPC to get quality printouts (special print media are not required). • Will not smear because the ink dries quickly (there is less chance of smearing wet ink). • Will not fade in bright light. This makes their colors highly durable. J001/J003 6-14 CÓPIA NÃO CONTROLADA...

  • Page 147: Print Cartridge Set Sensor

    • A cartridge is not installed correctly To solve this problem, you must open the Print cartridge cover. At this time you can check these: • All cartridges are in the machine • All cartridges are installed correctly 6-15 J001/J003 CÓPIA NÃO CONTROLADA...

  • Page 148: Ink Supply Pump

    • A one-way clutch engages and drives the shaft to operate the cam that repeatedly strikes a pump arm to siphon ink from the cartridge. • The supply motor operates long enough to pump the prescribed amount of ink to the tank. Then it switches off. J001/J003 6-16 CÓPIA NÃO CONTROLADA...

  • Page 149: Maintenance Unit

    CÓPIA NÃO CONTROLADA MAINTENANCE UNIT 6.5 MAINTENANCE UNIT 6.5.1 OVERVIEW G707D919.BMP G707D920.BMP 1. Flushing Gate 2. Maintenance Unit 3. Ink Waste Tank 6-17 J001/J003 CÓPIA NÃO CONTROLADA...

  • Page 150: Overview

    HP sensor [D]. Then the motor is switched off. Another cam attached to the main shaft raises and lowers the wiper [E]. The wiper cleans the surface of the print head as the carriage moves left and then right. J001/J003 6-18 CÓPIA NÃO CONTROLADA...

  • Page 151: Maintenance Unit Cleaning Cycle

    At this time the maintenance motor reverses. The one-way clutch disengages the main shaft and engages the second shaft. This operates the tube-pump. The suction from the pump below sucks ink [F] from the surface of the print head. 6-19 J001/J003 CÓPIA NÃO CONTROLADA...
  • Page 152 • The J001 has 2 print heads. The J003 has 4 print heads. • If you divide the number in the “J001” column by 2, this tells you the number of seconds per print head. (Example: 80 s/2 = 40 s per print head.

  • Page 153: Waste Ink Collection Unit

    The capacity of the waste ink collection unit is 480 ml in the J003 and 248 ml in the J001. The printer should be able to use the waste ink collection unit for about 5 years of normal use. The unit has a waste ink tank full sensor [C]. The sensor detects when the collection unit is full.

  • Page 154: Waste Ink Tank Full Sensor

    You can use the printer to print the following amounts of print jobs at the time the maintenance alert is displayed: • J003: 200 prints • J001: 100 prints These are only rough estimates. Fewer pages will be printed if many normal and full print head cleanings are done after the maintenance alert.

  • Page 155: Flushing Unit

    A small amount of ink is used to flush the print heads. NOTE: The sump of the collection unit should never fill to capacity for the service life of the printer. You do not have to clean or replace the sump. 6-23 J001/J003 CÓPIA NÃO CONTROLADA...

  • Page 156: Carriage Drive

    CÓPIA NÃO CONTROLADA CARRIAGE DRIVE 6.6 CARRIAGE DRIVE 6.6.1 OVERVIEW G707D930.BMP 1. Horizontal Motor 2. Timing Belt 3. Guide Rod 4. Horizontal Encoder (Translucent Film) J001/J003 6-24 CÓPIA NÃO CONTROLADA...

  • Page 157: Carriage Drive

    The home position of the carriage unit is on the right side of the printer. The home position is when the carriage unit is stopped and touching the right plate. 6-25 J001/J003 CÓPIA NÃO CONTROLADA...

  • Page 158: Envelope Selector

    A cam operates when the envelope selector is set for printing on thick paper or envelopes. This moves the guide rod to create a gap about 0.8 mm wider than the gap for normal printing. This lever should be forward and set for printing on normal paper. J001/J003 6-26 CÓPIA NÃO CONTROLADA...

  • Page 159: Paper Feed, Transport, Output

    CÓPIA NÃO CONTROLADA PAPER FEED, TRANSPORT, OUTPUT 6.7 PAPER FEED, TRANSPORT, OUTPUT 6.7.1 OVERVIEW G707D933.BMP 1. Transport Belt Unit 2. High Voltage Power Supply 3. Paper Cassette 4. Vertical Encoder 5. Vertical Encoder Sensor 6. Vertical Motor 6-27 J001/J003 CÓPIA NÃO CONTROLADA...
  • Page 160 This opens the paper cassette for loading paper. Important • The paper cassette is loaded with the cassette pulled out but still attached to the printer. • Never attempt to completely remove the paper cassette from the machine to load paper. J001/J003 6-28 CÓPIA NÃO CONTROLADA...
  • Page 161 The registration sensor also detects the width of the paper when it passes over the left vertical edge of the paper. This ensures that the paper is wide enough for the printing area specified by the paper size selection for the print job. 6-29 J001/J003 CÓPIA NÃO CONTROLADA...
  • Page 162 • The trailing edge sensor does not go on after 2 rotations of the paper feed roller. The length of time the trailing edge sensor stays on is also used to detect the length of the paper for printing control. J001/J003 6-30 CÓPIA NÃO CONTROLADA...
  • Page 163 Important • Never attempt to remove the vertical encoder. • When servicing the machine, work carefully to prevent scratching, breaking, or bending the vertical encoder. 6-31 J001/J003 CÓPIA NÃO CONTROLADA...
  • Page 164 9. This occurs when the last line is printed. The transport roller rotates only long enough to feed the length of paper that remains. Then the paper exits the printer. 10. The print job count goes up by one after the paper exits. J001/J003 6-32 CÓPIA NÃO CONTROLADA...
  • Page 165 (normal paper, envelopes, thick paper, and OHP). The sharp curvature of the paper path separates the paper from the transport belt at the time paper is fed out the paper exit. 6-33 J001/J003 CÓPIA NÃO CONTROLADA...
  • Page 166 CÓPIA NÃO CONTROLADA PAPER FEED, TRANSPORT, OUTPUT G707D900.WMF J001/J003 6-34 CÓPIA NÃO CONTROLADA...
  • Page 167 • The print heads are capped. The printer cannot operate. Do these to let the printer go back to normal operation: • Turn the printer off and on. • You must remove the cause of the leak. 6-35 J001/J003 CÓPIA NÃO CONTROLADA...

  • Page 168: Electrical Components

    To Control Board (38V) To Control Board (5V) Vertical Motor Driver Operation Panel Vertical Motor - Operation Panel Horizontal Motor Driver - Ink End LED Horizontal Motor - Operation Panel LED - Operation Panel SW G707D951.WMF J001/J003 6-36 CÓPIA NÃO CONTROLADA...

  • Page 169: Control Board

    • Overall control • Image data processing • Interface management: USB, the operation panel, the communication (COM) board, DC relay board, Drive (DRV) board, and PSU. • Controls all sensors, and motors for all I/O devices. 6-37 J001/J003 CÓPIA NÃO CONTROLADA...
  • Page 170 Print Head (C, K) Driver G707D941.WMF The DRV Board contains these important components and functions: • Phase control for the print head drive • Ink supply motor driver • Maintenance stepper motor driver • Sensor signal detection. J001/J003 6-38 CÓPIA NÃO CONTROLADA...
  • Page 171 • Carriage horizontal position detection • Paper leading edge, horizontal width detection • Temperature detection of the area near the print heads • Waste ink tank full detection • Recognizes the printer type (J001/J003) • Print head control 6-39 J001/J003...
  • Page 172 • Detection of vertical position of the paper during feeding • High voltage power pack interface (Control Board ↔ Power Pack) • Tray 2 interface (Control Board ↔ Tray 2) • Paper feed clutch driver • Sensor interface J001/J003 6-40 CÓPIA NÃO CONTROLADA...
  • Page 173 Horizontal Motor G707D956.WMF The PSU contains these following important components and functions: • Horizontal motor control • Vertical motor control • Power supply control • Supplies both 37 V and 5.1 V power to the printer 6-41 J001/J003 CÓPIA NÃO CONTROLADA...
  • Page 174 Print Head 3 (Odd) I/F Print Head 3 (Even) I/F Print Head 4 (Odd) I/F Print Head 4 (Even) I/F Waste Ink Tank Full Sensor CN10 Registration Sensor CN11 Control Board I/F CN12 Control Board I/F J001/J003 6-42 CÓPIA NÃO CONTROLADA...
  • Page 175 High Voltage Power Supply Cover OPEN CN302 Vertical Encoder Trailing Edge Sensor CN303 500-Sheet Paper Tray (Tray 2) CN304 Feed CL Connector No. Connects To: AC Input 37V, 51.V Power Supply Control Board I/F Horizontal Motor Vertical Motor 6-43 J001/J003 CÓPIA NÃO CONTROLADA...

  • Page 176: Basic Operation

    Vertical Motor (Transport Belt) Operation Check ↓ Maintenance Motor HP Check ↓ Carriage HP Check ↓ Waste Ink Tank Full Check ↓ Ink Level Check Inside Print Head ↓ Carriage All Scan Check ↓ Capping ↓ J001/J003 6-44 CÓPIA NÃO CONTROLADA...

  • Page 177: Print Head Maintenance Recovery Operation

    ↓ Generate Initial Pressure (Head Suction) ↓ Wiping ↓ Wiping ↓ Wiping ↓ Air Discharge (Right Side) ↓ Ink Filling ↓ Print Head Suction ↓ Wiping ↓ Air Discharge (Left Side) ↓ Ink Filling ↓ 6-45 J001/J003 CÓPIA NÃO CONTROLADA...

  • Page 178: Ink Consumption By Mode

    CÓPIA NÃO CONTROLADA BASIC OPERATION Ink Consumption by Mode Mode Model Consumption Cleaning J001 0.2 ml / print head J003 02. ml/print head Refreshing J001 2.6 ml/print head J003 2.6 ml/print head Initial Filling J001 7.6 ml/print head J003 4.5 ml/print head Initial Filling at Installation (Requires 6 –...

  • Page 179: Image Processing

    It gets rotated 90 degrees depending on whether the print job is for Portrait or Landscape orientation. • Print Job Processing . The print job gets output. • Printer Outpu t. The print heads on the carriage print the job. 6-47 J001/J003 CÓPIA NÃO CONTROLADA...

  • Page 180: Overview

    6.11 DUPLEX UNIT (OPTION) 6.11.1 OVERVIEW G707D942.BMP 1. Bypass tray guides 2. Duplex Unit Cover Button 3. Duplex Unit Cover 4. Duplex unit locks (x 2) NOTE: Use the top of the Duplex Unit as the bypass tray. J001/J003 6-48 CÓPIA NÃO CONTROLADA...

  • Page 181: Duplex Drive

    • Vertical motor stops. The paper transport stops. Then it reverses its rotation. • Printed sheet feeds back into the Duplex Unit. Then it gets reversed. • The reversed sheet gets fed to the printer. • The reversed (2nd) side of the sheet gets printed. 6-49 J001/J003 CÓPIA NÃO CONTROLADA...

  • Page 182: Duplex Unit Cover Open Switch

    [B] of the DRV board that connect to the printer. The printer controls the Duplex Unit through the DRV board. The switch breaks the connection between the printer and Duplex Unit when the cover is open. J001/J003 6-50 CÓPIA NÃO CONTROLADA...

  • Page 183: Duplex Unit Set Switch

    • The unit set lever [B] depresses the Duplex Unit set switch. Then it turns it The printer signals an error (Paper Jam – Type 1) at these times: • The Duplex Unit is not installed correctly • The set lever has not fully depressed the Duplex Unit set switch 6-51 J001/J003 CÓPIA NÃO CONTROLADA...
  • Page 184 6.11.5 BYPASS G707D949.BMP When the Duplex Unit is installed on the back of the printer (J001), the top of the Duplex Unit [A] is used as the bypass tray. The bypass tray cannot hold stacks of paper. Paper can only be fed one sheet at a time.

  • Page 185: Tray 2 (500-Sheet Tray – J003 Option)

    6.12 TRAY 2 (500-SHEET TRAY – J003 OPTION) 6.12.1 OVERVIEW G707D950.BMP 1. Tray 2 (500-Sheet Paper Cassette) 2. Drive Unit 3. Control Board NOTE: You can only install the 500-Sheet Paper Tray with the J003 Printer. 6-53 J001/J003 CÓPIA NÃO CONTROLADA...

  • Page 186: Tray 2 (500-Sheet Paper Tray)

    • The bottom plate [F] rises against the bottom of the paper stack when you depress these arms. • The pressure of the bottom plate on the bottom of the stack keeps the top of the stack at the correct position to feed the paper. J001/J003 6-54 CÓPIA NÃO CONTROLADA...

  • Page 187: Paper Feed

    The transport guide moves the paper out of the cassette and onto the transport belt. The trailing edge sensor goes on at the time the trailing edge of the sheet passes. Then the printer turn transport belt on. 6-55 J001/J003 CÓPIA NÃO CONTROLADA...
  • Page 188 CÓPIA NÃO CONTROLADA CÓPIA NÃO CONTROLADA...

  • Page 189: Specifications

    CÓPIA NÃO CONTROLADA SPECIFICATIONS CÓPIA NÃO CONTROLADA...
  • Page 190 CÓPIA NÃO CONTROLADA CÓPIA NÃO CONTROLADA...
  • Page 191 Delivery Face-up Ink Supply Method Zero Waste Dual Tank Method Ink (Y, M, C, K) Viscous Ink (High Viscosity, Fast Drying, Pigment Ink) Print Heads J001 J003 Number of Heads 2 Heads (4-Color) 4 Heads (4-Color) 2 Lines/Head 2 Lines/Head...
  • Page 192 CÓPIA NÃO CONTROLADA SPECIFICATIONS Printing Speed Normal Paper Normal Paper Mono/Color J001 J003 High Speed Monochrome 9.0 ppm 14.0 ppm Color 7.3 ppm 11.4 ppm Std. (Speed Monochrome 8.8 ppm 13.5 ppm Priority) Color 7.0 ppm 8.2 ppm Std. (Quality Monochrome 3.7 ppm...
  • Page 193 Bottom: 38 mm Left, Right: 3 mm Recommended Top: 8 mm Bottom: 38 mm Left, Right: 4.2 mm (1/6 in.) Duplex Printing J001 Duplex Unit - Optional J003 Standard Power Supply 100V (±10%), 50/60 Hz (±3Hz) 220-240 V (±10%), 50/60 Hz (±3Hz)
  • Page 194 Dust Notes: You must install the optional Duplex Unit to use bypass feed with the J001. The top of the duplex unit functions as the bypass tray. Use only recommended paper. Use of any other type of paper could cause problems when you print.

  • Page 195: Paper Specifications

    195 x 267 mm Envelopes Com10 " x 7 " Monarch LEF " x 7 " 114 x 162 mm 162 x 229 mm DL Env 110 x 220 mm Remarks: Yes, Supported No, Not supported. J001/J003 CÓPIA NÃO CONTROLADA...
  • Page 196 16 Kai 195 x 267 mm Envelopes Com10 " x 7 " Monarch " x 7 " 114 x 162 mm 162 x 229 mm DL Env 110 x 220 mm Remarks: Yes, Supported No, Not supported. J001/J003 CÓPIA NÃO CONTROLADA...
  • Page 197 Duplex Unit provided as standard. External Options Type Short Model Name Comments Code Code Code Duplex Unit J001 509803 5L40 J500-00 For J001 Printer 500-Sheet Paper Tray J003 (Tray 2) 509805 5L22 J502-00 For J003 Printer Network Options (Provided by SILEX)

  • Page 198: Main Configuration

    CÓPIA NÃO CONTROLADA SPECIFICATIONS 4. MAIN CONFIGURATION G707V901.BMP Item J003 500-Sheet Paper Tray Unit J003 (Tray 2) J001 Duplex Unit J001 J001/J003 CÓPIA NÃO CONTROLADA...

  • Page 199: Displayed Messages

    CÓPIA NÃO CONTROLADA DISPLAYED MESSAGES CÓPIA NÃO CONTROLADA...
  • Page 200 CÓPIA NÃO CONTROLADA CÓPIA NÃO CONTROLADA...

  • Page 201: Jam Errors

    Envelopes to thick to feed. Use only approved envelopes and flatten their object to flatten the edges of the envelopes edges before loading. before loading. Also, make sure the envelopes are approved for use with this printer. J001/J003 CÓPIA NÃO CONTROLADA...
  • Page 202 4. Replace drive gears (NRC). 6. Harness disconnected, damaged. 5. Replace trailing edge sensor (ST). 7. Control board malfunction. 6. Check harness, replace (NRC). 8. DC relay board abnormal. 7. Replace control board (NRC). 8. Replace DC relay board (NRC). J001/J003 CÓPIA NÃO CONTROLADA...
  • Page 203 3-4 Check the paper in the paper cassette for a The paper stack is not flat and paper cannot feed Adjusts the positions of the side fences so they are slight gap between the side fences and the correctly. not too tight. J001/J003 CÓPIA NÃO CONTROLADA...
  • Page 204 1-1 If the paper is thick (105 g/m or more), feed The transport roller in the duplex unit is slipping. Switch to manual feed with the bypass tray for the paper from the bypass tray for one-sided one-sided printing. printing. J001/J003 CÓPIA NÃO CONTROLADA...
  • Page 205 4. Replace the high voltage PP (NRC). 7. Control board malfunction. 5. Replace trailing edge sensor (ST). 8. DC relay board abnormal. 6. Check harness, replace (NRC). 7. Replace control board (NRC). 8. Replace DC relay board (NRC). J001/J003 CÓPIA NÃO CONTROLADA...
  • Page 206 2. Replace the anti-static brushes (ST). position. 3. Check harness, replace (NRC). 3. Harness disconnected, damaged. 4. Replace control board (NRC). 4. Control board malfunction. 5. Replace DC relay board (NRC). 5. DC relay board abnormal. J001/J003 CÓPIA NÃO CONTROLADA...
  • Page 207 2. Replace the paper feed clutch 4. Sensor damage (trailing edge sensor). (NRC). 5. Control board malfunction. 3. Check harness, replace (NRC). 6. DC relay board abnormal. 7 Drive gears damaged. 4. Replace trailing edge sensor (ST), replace the registration sensor J001/J003 CÓPIA NÃO CONTROLADA...
  • Page 208 2-3 Check the paper and if it is coated, make sure Feed roller slippage. Switch to recommended paper. it meets specifications for coated paper. Use only coated paper that is recommended for use with this printer. J001/J003 CÓPIA NÃO CONTROLADA...
  • Page 209 The printer is guaranteed for fewer than 1 jam per 1,000 sheets when using approved paper. (2) Check the type and condition of the paper, Use only paper that meets specifications then do the following procedures. (including restrictions). J001/J003 CÓPIA NÃO CONTROLADA...
  • Page 210 [Paper Feed] key. (1) Check the type and condition of the paper, Use only paper that meets specifications then do the following procedures. (including restrictions). 8-10 J001/J003 CÓPIA NÃO CONTROLADA...
  • Page 211 1-4 Check the paper and if it is coated, make sure Feed roller slippage. Switch to recommended paper. it meets specifications for coated paper. Use only coated paper that is recommended for 8-11 J001/J003 CÓPIA NÃO CONTROLADA...
  • Page 212 4-1 Check the end fence and make sure that it End fence is damaged. Replace the end fence (ST). can lock. 4-2 Check the side fences and make sure that Side fences damaged. Replace the side fences (ST). they can lock. 8-12 J001/J003 CÓPIA NÃO CONTROLADA...
  • Page 213 (including restrictions). 1-1 If the paper is thick (105 g/m or more), feed Feed roller slippage. Switch to manual feed with the bypass tray. the paper from the bypass tray. 8-13 J001/J003 CÓPIA NÃO CONTROLADA...
  • Page 214 10. Carriage encoder sensor is damaged. roller of the timing belt (ST). 11. Charge roller is dirty, scarred, or damaged. 10. Replace carriage encoder sensor (NRC). 11. Clean the charge roller (ST) or replace it (NRC). 8-14 J001/J003 CÓPIA NÃO CONTROLADA...
  • Page 215 (if both are not locked correctly) can cause the paper to skew, preventing the paper from passing feeding in the paper path. 8-15 J001/J003 CÓPIA NÃO CONTROLADA...
  • Page 216 (2) Check inside the printer for paper that has After the jam occurred, the [Paper Feed] key was Confirm whether paper has stopped inside the stopped in the printer. pressed without removing the jam. printer. (3) ST Descriptions 8-16 J001/J003 CÓPIA NÃO CONTROLADA...
  • Page 217 3. Load the paper correctly. jammed sheet of paper, etc. in its path. Also, 4. Tray damaged. check inside the printer for paper. If you find paper inside the printer, remove it, and then press the [Paper Feed] key. 8-17 J001/J003 CÓPIA NÃO CONTROLADA...
  • Page 218 6. Replace control board (NRC). 9. Charge roller is dirty, scarred, or damaged. 7. Replace DC relay board (NRC). 8. Replace the high voltage PP (NRC). 9. Clean the charge roller (ST) or replace it (NRC). 8-18 J001/J003 CÓPIA NÃO CONTROLADA...
  • Page 219 2. Remove any paper scraps from inside the printer. (4) ST Descriptions 1. COM board defective. 1. Replace COM board (NRC). 4-1 Operation impaired by other causes. 2. Control board malfunction. 2. Replace control board (NRC). 8-19 J001/J003 CÓPIA NÃO CONTROLADA...
  • Page 220 (2) Switch the printer off, and then switch it on Switch the printer off/on. again. (3) Reset the duplex unit, reverse guide plate. Duplex unit, reverse guide installed incorrectly. Reset the duplex unit, reverse guide plate. 8-20 J001/J003 CÓPIA NÃO CONTROLADA...
  • Page 221 (4) ST Descriptions 1. High voltage PP connector disconnected. 1. Reconnect the high voltage PP 4-1 Operation impaired by other causes. 2. Transport belt is dirty, scarred, or damaged. (NRC). 2. Clean the transport belt (ST). 8-21 J001/J003 CÓPIA NÃO CONTROLADA...
  • Page 222 SC number. the number of the SC code. (2) Switch the printer off, and then switch it on Switch the printer off/on. again. 8-22 J001/J003 CÓPIA NÃO CONTROLADA...
  • Page 223 1. Check the printer driver settings 4-1 Check the printer driver settings. 2. Check the cable connections. 4-2 Check the cable connections. (5) ST Descriptions Control board defective. Replace control board (NRC). 5-1 Operation impaired by other causes. 8-23 J001/J003 CÓPIA NÃO CONTROLADA...
  • Page 224 (1) Check the Status Monitor for errors. Check the Status Monitor for errors. (2) When printing halts, check the status of the After printing halts, check the spooling operation spooling operation on the PC. on the PC. 8-24 J001/J003 CÓPIA NÃO CONTROLADA...
  • Page 225 3-3 Cancel the print job on the PC. 3. Cancel the print job on the PC. 3-4 Reboot the PC. 4. Reboot the PC. (4) ST Descriptions Control board defective. Replace control board (NRC). 4-1 Operation impaired by other causes. 8-25 J001/J003 CÓPIA NÃO CONTROLADA...
  • Page 226 1-2 Adjust the temperature of the room so it within the of operating temperature for the printer. 2 Transport roller temperature range; 1°C-48.5°C (33.8°F- temperature range approved for operation of the printer. 3 Wait for a few minutes, switch the printer on, then 119.3°F). 8-26 J001/J003 CÓPIA NÃO CONTROLADA...
  • Page 227 SERVICE CENTER CALL RESPONSE PROBABLE CAUSE OPERATOR ACTION Ink Waste Tank Nearly Full. At power on, or during a print job, the printer detected that the The internal unit requires replacement. waste ink tank is nearly full. 8-27 J001/J003 CÓPIA NÃO CONTROLADA...
  • Page 228 Damaged. (1) Make sure the following items are set correctly. 1 The duplex unit cover is not closed (J001). 1 The duplex unit cover is not closed J001. 1-1 Duplex unit cover (J001) 2 The duplex unit cover is not set correctly (J003).
  • Page 229 2 Damaged. (1) Make sure the following items are set correctly. 1 The duplex unit cover is not closed (J001). 1 The duplex unit cover is not closed (J001). 1-1 Duplex unit cover (J001) 2 The duplex unit cover is not set correctly (J003).
  • Page 230 Close the rear printer cover. open. (3) Make sure the following items are set correctly. 1 The duplex unit cover is not closed (J001). 1 The duplex unit cover is not closed (J001). 3-1 Duplex unit cover (J001) 2 The duplex unit cover is not set correctly (J003).
  • Page 231 (1) After the print job data has been deleted, make sure the Deleting print job data (resetting the printer). Wait for the printer to enter the "Ready" mode after the print printer goes online and is ready for normal operation. job data has been deleted. 8-31 J001/J003 CÓPIA NÃO CONTROLADA...

  • Page 232: Troubleshooting Chart

    Check the settings in the software application. Check the settings in the software application. (2) Do a print job using other data. Problem with the data. Do a print job using other data. Do a print job using other data. 8-32 J001/J003 CÓPIA NÃO CONTROLADA...
  • Page 233 (cont.) appliance that generates a strong errors during paper width magnetic field. detection. 8-33 J001/J003 CÓPIA NÃO CONTROLADA...
  • Page 234 Poor image Correct after confirming poor image Carriage FFC (Flexible Flat Replace FFC (Flexible Flat Cable). (spotted image) (spotted image). Cable) disconnected. Poor image Correct after confirming poor image. COM board defective. Replace COM board. 8-34 J001/J003 CÓPIA NÃO CONTROLADA...
  • Page 235 Remove the paper from the cassette and reload bottom plate of the paper cassette that the bottom sheet is not and reload it. failed to feed. caught on the bottom plate of the paper cassette. 8-35 J001/J003 CÓPIA NÃO CONTROLADA...
  • Page 236 Remove the plain paper from the output tray. stick. tray. (Do not allow paper to mix.) (Do not allow paper to mix.) Do not allow OHP to stack more than 3 Do not allow OHP to stack more than 3 sheets sheets. 8-36 J001/J003 CÓPIA NÃO CONTROLADA...
  • Page 237 (2) If this error occurs frequently, Paper sensor harnesses Replace the harness. update the printer firmware and disconnected. printer driver. 8-37 J001/J003 CÓPIA NÃO CONTROLADA...
  • Page 238 (8) OHP printing Low humidity can cause OHP to Set selector to Envelope position. Set selector to Envelope position. curl. Raise the room temperature Raise the room temperature 8-38 J001/J003 CÓPIA NÃO CONTROLADA...
  • Page 239 (2) Check for jammed paper; repair if Paper cassette pawls damaged. Replace the cassette. Replace the cassette. this does not solve the problem. 8-39 J001/J003 CÓPIA NÃO CONTROLADA...
  • Page 240 Remove the paper from the cassette and Remove the paper from the cassette and reload it. sound paper, not just 1 sheet. separation. reload it. Repair. Shaft of the tension roller is squeaking. Lubricate shaft of tension roller. 8-40 J001/J003 CÓPIA NÃO CONTROLADA...
  • Page 241 Switch the printer on and see if NRC Switch the printer on, and if the NRC code the SC code appears again, motor, horizontal motor drive damaged code reappears. appears again, go to Repair. go to Repair. 8-41 J001/J003 CÓPIA NÃO CONTROLADA...
  • Page 242 The feeler of full sensor for the waste ink Switch the printer off/on. Switch the printer off/on flash, halted Switch power off/on tank is out of position. Replace the maintenance unit. during print head suction) Replace the carriage 8-42 J001/J003 CÓPIA NÃO CONTROLADA...
  • Page 243 If error is displayed again and the printer If the printer does not recover, repair it (replace display an error because does not recover, repair it (replace the the control board). USB communication is not control board). possible 8-43 J001/J003 CÓPIA NÃO CONTROLADA...
  • Page 244 -Spurious data may be mixed into the acquire the printer information with the - Check the USB cable data transmission. PC Information Acquisition Tool. connections. - Check cable/screw connections. - Try printing with another cable 8-44 J001/J003 CÓPIA NÃO CONTROLADA...
  • Page 245 - Open the rear cover of Tray 2 and remove paper remove paper jam. jam. - After removing the jam, press the - After removing the jam, press the [Paper Feed] [Paper Feed] button on the printer. button on the printer. 8-45 J001/J003 CÓPIA NÃO CONTROLADA...
  • Page 246 (2) After removing the jam, press the [Paper sensor does not detect the leading edge. [Paper Feed] button on the printer. Feed] button on the printer. not switch on.) Make sure that there is no Bypass paper inside the printer. 8-46 J001/J003 CÓPIA NÃO CONTROLADA...
  • Page 247 (3) If the duplex unit is attached, open sensor) the rear cover of the duplex unit, open Tray 1 the reverse guide, remove the jammed paper, and then press the [Paper Feed] button on the printer operation panel. 8-47 J001/J003 CÓPIA NÃO CONTROLADA...
  • Page 248 When Tray 1 or Tray 2 is used (2) After removing the jam, press the for paper feed, the bypass set [Paper Feed] button on the printer. sensor goes on. Check the bypass tray for paper. 8-48 J001/J003 CÓPIA NÃO CONTROLADA...
  • Page 249 (2) Switch the printer off/on. Switch the printer off/on (3) Open the cover again to Open the cover again to determine if the determine if the error is error is displayed. displayed. 8-49 J001/J003 CÓPIA NÃO CONTROLADA...
  • Page 250 Execute the firmware update procedure again. update failed, during the firmware update so it failed, cannot print and when the printer was switched on, the printer was still in update mode so printing was not possible. 8-50 J001/J003 CÓPIA NÃO CONTROLADA...
  • Page 251 If still problem does not clear, dispatch the tech. 5 Ink end not cleared after Ink is set incorrectly Instruct customer to re-install all ink cartridge. replacing ink Ink is not filled Swap. Noise Swap. 8-51 J001/J003 CÓPIA NÃO CONTROLADA...
  • Page 252 Head. background. Instruct customer to set the lever to envelope position. Ink leak, ink build up Swap. 11 Exit tray damage Dispatch tech. Or send parts to install the parts by themselves. 8-52 J001/J003 CÓPIA NÃO CONTROLADA...
  • Page 253 Instruct customer to do head cleaning (Max. Normal X3, Full X1). If not solved, Swap. 18 Paper no feed Paper is loaded incorrectly Instruct customer to remove all the paper in the tray, set end/side fence correctly, then reload the paper. 8-53 J001/J003 CÓPIA NÃO CONTROLADA...
  • Page 254 If paper has dark color area or hole at the leading edge, machine (Incorrect paper size detection) mis-detects the dark color area as paper edge. Ask customer to rotate the paper with 180 degree and select "rotate by 180 degrees" from driver. 8-54 J001/J003 CÓPIA NÃO CONTROLADA...
  • Page 255 Connect the other electric device to check the power source. If power source is OK, swap. 32 SC 994 Vertical Motor error Ask customer to power off and on. Ask customer to remove the duplex unit and re-install it. If not solved, swap. 8-55 J001/J003 CÓPIA NÃO CONTROLADA...
  • Page 256 CÓPIA NÃO CONTROLADA CÓPIA NÃO CONTROLADA...
  • Page 257 CÓPIA NÃO CONTROLADA J006 CÓPIA NÃO CONTROLADA...
  • Page 258 CÓPIA NÃO CONTROLADA CÓPIA NÃO CONTROLADA...
  • Page 259 CÓPIA NÃO CONTROLADA J006 TABLE OF CONTENTS OVERVIEW OF MAIN NEW FEATURES..........2 INSTALLATION 1. INSTALLATION ................3 PREVENTIVE MAINTENANCE 2. PREVENTIVE MAINTENANCE............3 2.1 FRICTION PAD ..................... 3 REPLACEMENT AND ADJUSTMENT 3. REPLACEMENT AND ADJUSTMENT ..........4 3.1 OUTPUT TRAY ..................... 4 3.2 PAPER FEED CASSETTE ................4 3.3 MAINTENANCE UNIT, WASTE INK UNIT ............
  • Page 260 CÓPIA NÃO CONTROLADA 6.1 PRINT CARTRIDGES ................. 19 6.2 PRINT CARTRIDGE SET DETECTION ............20 6.3 WASTE INK TANK FULL SENSOR ............21 6.4 CASSETTE LOCK/RELEASE ..............22 6.5 ELECTRICAL COMPONENTS..............23 6.5.1 MAIN BOARDS .................. 23 6.5.2 CONTROL BOARD ................25 6.5.3 INK CARTRIDGE BOARD..............
  • Page 261 CÓPIA NÃO CONTROLADA CÓPIA NÃO CONTROLADA...

  • Page 262: Overview Of Main New Features

    Printer driver settings allow the printer to ignore paper width detection to improve the compatibility of the printer with used punched paper. NOTE: The section numbers of this document (Sections 1-7) correspond to the section numbers of the J001/J003 Service Manual. J006 CÓPIA NÃO CONTROLADA...

  • Page 263: Installation

    CÓPIA NÃO CONTROLADA INSTALLATION INSTALLATION Like the previous models, the J006 can be fully installed by the user. PREVENTIVE MAINTENANCE 2.1 FRICTION PAD Reference Comment None New Feature 1. Position the bottom of the printer over the edge of a table. NOTE: To prevent spilling ink from the maintenance unit, keep the printer level.

  • Page 264: Replacement And Adjustment

    CÓPIA NÃO CONTROLADA REPLACEMENT AND ADJUSTMENT REPLACEMENT AND ADJUSTMENT OUTPUT TRAY J001/J003 Manual Reference 3.2.2 Detaching and Reattaching Output Tray The detachment and reattachment of the output tray is much Comment easier. 1. Raise the exit tray [A]. 2. Push up the exit tray to release the shaft of the lock, then pull the exit tray toward you.

  • Page 265: Maintenance Unit, Waste Ink Unit

    CÓPIA NÃO CONTROLADA REPLACEMENT AND ADJUSTMENT MAINTENANCE UNIT, WASTE INK UNIT J001/J003 Manual Reference The section numbers referenced in Step 1 are in the J001/J003 Service Manual. Comment Procedure change due to slight modifications in the structure of the printer.
  • Page 266 CÓPIA NÃO CONTROLADA REPLACEMENT AND ADJUSTMENT 4. On the maintenance unit use a plus (+) screwdriver to turn the screw at [A] counter-clockwise until the tip of the Unlock upper triangle [B] aligns with the tip of the lower triangle [C]. This unlocks the carriage.
  • Page 267 CÓPIA NÃO CONTROLADA REPLACEMENT AND ADJUSTMENT 9. Release the ink supply tubes [A] from the clamps on the back of the ink supply unit. Important: Reconnect the tubes in order from left to right: K, C, M, Y P2W-3-8C.BMP 10. Pull out the ink supply unit [A]. 11.

  • Page 268: Troubleshooting

    4. TROUBLESHOOTING 4.1 OPERATION PANEL LED DISPLAY 4.1.1 Operation Panel Display J001/J003 Manual Reference Comment Only shape of the operation panel has changed. However, key operation is the same as the J001/J003. P2W-OPANEL1.BMP Operation Panel Keys/Indicators Indicator/Key Function 1. Power Key/LED Press to turn the printer on.
  • Page 269 CÓPIA NÃO CONTROLADA TROUBLESHOOTING LED Operation Summary NOTE: Shaded items are new features of the J006. Item Power Paper Green Online (Ready for Normal Operation) Job Received/Job Processing Receiving Print Job No Paper in Tray No Paper Feed Jam in Tray No Paper Feed Jam in Duplex Unit (Cannot Print Second Side of Duplex Page)

  • Page 270: Status Monitor Messages

    CÓPIA NÃO CONTROLADA TROUBLESHOOTING 4.2 STATUS MONITOR MESSAGES J001/J003 Manual Reference 4.1.2 Status Monitor Messages Comment The shaded status monitor messages in the table below have been added for the J006. NOTE: The exact wording of the Status Monitor messages that appear on the screen may be different.
  • Page 271 CÓPIA NÃO CONTROLADA TROUBLESHOOTING Status Display Status Message Display Ink Supply Low (M) Operational Replace cartridge(s). Cartridge(s) are empty. Open the indicated cover and replace the cartridge(s). [Right Front Cover]: [Yellow] When multiple cartridges need replacing, pull out all empty cartridges first, then insert the new ones. Click [User Guide] for further information.
  • Page 272 CÓPIA NÃO CONTROLADA TROUBLESHOOTING Status Display Status Message Display Ink End (M) Cartridge/Print-head Tank Empty Replace cartridge(s). Cartridge(s) are empty. Open the indicated cover, then replace the cartridge(s). [Right Front Cover]: [Magenta] When multiple cartridges need replacing, pull out all empty cartridges first, then insert the new ones. Click [User Guide] for further information.
  • Page 273 CÓPIA NÃO CONTROLADA TROUBLESHOOTING Status Display Status Message Display Paper Jam (Top cover) Paper Misfeed Check the indicated part(s), then remove any jammed paper. [Top Cover] Click [User Guide] for further information. Paper Jam (Duplex Unit) Paper Misfeed Check the indicated part(s), then remove any jammed paper. [Duplex Unit] Click [User Guide] for further information.

  • Page 274: Sc Error Code Table

    “ERR***”. Where “***” is one of the three-digit codes shown in the tables below. Print the Test Print if you want to see the 5 most recent SC codes given by the printer. J001/J003 Manual Reference 4.3.3 SC Error Code Table Comment The shaded SC codes in the tables below have been added for the J006.
  • Page 275 CÓPIA NÃO CONTROLADA TROUBLESHOOTING Waste Tank Full Error At power on, the printer detected • Check the waste tank full sensor that the waste tank was full. connection. • Replace the ink full waste tank. Charge Leak At power on or during a print job, •...

  • Page 276: Service Information

    CÓPIA NÃO CONTROLADA SERVICE INFORMATION 5. SERVICE INFORMATION 5.1 OPERATION PANEL FUNCTIONS J001/J003 Manual Reference 5.1 Operation Panel Functions Comment Only the shapes of the keys on the operation panel have changed. The operation of these keys is the same as with the previous models.

  • Page 277: Main Functions

    CÓPIA NÃO CONTROLADA SERVICE INFORMATION 5.1.1 MAIN FUNCTIONS Printer Function Keys Comment Status Power On/Off To power on, press and hold down the [Power] key for at least 1 sec. Test Print (Sample) Press and hold down [Cancel] and [Paper Off * Feed], and then press [Power] and hold for at least 3 sec.

  • Page 278: To Select Usb Auto Select Mode

    CÓPIA NÃO CONTROLADA SERVICE INFORMATION 5.1.3 TO SELECT USB AUTO SELECT MODE You can use either USB 1.1 or USB 2.0 in this mode. Press the [Power] key to switch the printer off, then press these keys: 5.1.4 TO FEED 3 CLEAN SHEETS This removes condensation from the transport belt.

  • Page 279: Details

    CÓPIA NÃO CONTROLADA DETAILS 6. DETAILS 6.1 PRINT CARTRIDGES J001/J003 Manual Reference 6.4.2 Print Cartridges Comment The ink of the J006 shares the same characteristics (pigment inks) as those of the previous models. However, J006 cartridges are available in two sizes only, not three, and the capacity of the cartridges has been increased.

  • Page 280: Print Cartridge Set Detection

    This improves the precision of troubleshooting. Because the micro switches of the J001/J003 were connected in series, the operator did not know precisely which print cartridges were missing or improperly set when a problem occurred.

  • Page 281: Waste Ink Tank Full Sensor

    CÓPIA NÃO CONTROLADA DETAILS 6.3 WASTE INK TANK FULL SENSOR J001/J003 Manual Reference 6.5.4 Waste Ink Tank Full Sensor Comment The capacity of the larger waste ink tank has increased . G707D928.BMP The approximate capacity of the waste tanks are compared below. A prompt shows the printer needs maintenance when this sensor detects the near-full condition.

  • Page 282: Cassette Lock/Release

    CÓPIA NÃO CONTROLADA DETAILS 6.4 CASSETTE LOCK/RELEASE 6.7.2 Cassette Lock/Release J001/J003 Manual Reference Comment The paper cassette lock/release mechanisms of the paper cassettes have been simplified. P2W-6-15.BMP Cassette arms [A] on both sides of the cassette are guided into rails when the paper cassette [B] is pushed into the printer.

  • Page 283: Electrical Components

    • Paper leading edge, horizontal width detection • Temperature detection of the area near the print heads • Waste ink tank full detection • Recognizes the printer type (J001/J003) • Print head control Sub Encoder Board Common Contains these important components and functions: •...
  • Page 284 CÓPIA NÃO CONTROLADA DETAILS Air Release SOL Temperature SN USB I/F Carriage Thermistor Envelope Selector Host PC Sub Tank Ink Supply SN Waste Tank Full SN Multi I/F Debug Serial I/F Operation Panel - Power Switch Debug PC - Power LED - Power Release SW Chip Chip...

  • Page 285: Control Board

    CÓPIA NÃO CONTROLADA DETAILS 6.5.2 CONTROL BOARD J001/J003 Manual Reference 6.8.2 Control Board Comment The J006 has a new control board. 5Ｖ 　 Ｃ ｕ ｒ ｒ ｅ ｎ ｔ 　 Ｌ ｉ ｍｉ ｔ Release 37V Power ON Operation Panel Button LEDs...

  • Page 286: Ink Cartridge Board

    CÓPIA NÃO CONTROLADA DETAILS 6.5.3 INK CARTRIDGE BOARD J001/J003 Manual Reference None Comment This is a new board, provided in the J006 only. The ink cartridge board relays the signals of the ink supply motor and the ID chips of the ink cartridges.

  • Page 287: Drv Board

    CÓPIA NÃO CONTROLADA DETAILS 6.5.4 DRV BOARD J001/J003 Manual Reference 6.8.3 DRV Board Comment A few minor changes. Duplex Unit Cover Open SN Ink Supply System Set SN Cartridge System Cartridge Set SN Ink Supply Motor (K, C) DC Motor Driver...

  • Page 288: Sub Encoder (Dc Relay) Board

    CÓPIA NÃO CONTROLADA DETAILS 6.5.5 SUB ENCODER (DC RELAY) BOARD J001/J003 Manual Reference 6.8.5 DC Relay Board Comment A few minor changes. +37V,+5VE2 SUB ENCODER BOARD GND_P,GND_S SENCA Encoder SENCB GND_P +37V PP_ENBL_N,PP_TRG_N AC High PP_ENBL,PP_TRG Voltage Power PP_LEAK,COV_OPN GND_S...

  • Page 289: Connector List

    CÓPIA NÃO CONTROLADA DETAILS 6.5.6 CONNECTOR LIST J001/J003 Manual Reference 6.8.7 Connector List Comment There are some changes in the arrangement of connectors. New or changed connectors are shaded light gray in the tables below. Control Board Connector No. Connects To:...
  • Page 290 CÓPIA NÃO CONTROLADA DETAILS Sub Encoder (DC Relay) Board Connector No. Connects To: CN300 Control Board I/F CN301 High Voltage Power Supply Cover OPEN CN302 Trailing Edge Sensor CN303 Tray 2 (500-Sheet Paper Tray) CN304 Feed CL Connector No. Connects To: AC Input 37V, 5.1 V Power Supply Control Board I/F...

  • Page 291: Specifications

    Belt System Delivery Face-up Ink Supply Method Zero Waste Dual Tank Method Ink (Y, M, C, K) High Viscosity, Fast Drying, Pigment Ink Print Heads J001 J003 J006 Number of Heads 2 Heads (4-Color) 4 Heads (4-Color) 4 Heads (4-Color) Lines/Head...
  • Page 292 Option. J003 Only. A4, B5, LT, Option. A4, B5, LT, LG adjustable Option LG adjustable *1 J001 requires the optional duplexer unit for bypass feed because the top of the duplexer provides the paper support for bypass feed. J006 CÓPIA NÃO CONTROLADA...
  • Page 293 Paper Tray Plain 60-105 g/m (52-90 kg) (16-28 lb.) (Option) *2 J001 requires the optional duplexer unit for bypass feed because the top of the duplexer provides the paper support for bypass feed. Paper Feed Capacity Standard Tray J001, J003, J006...
  • Page 294 Less than 40 dB (A) Dimensions Standalone With Duplexer With Paper Tray J001 (w x d x h) 403 x 440 x 218 mm 403 x 469 x 218 mm 15.9 x 17.3 x 8.9 in. 15.9 x 18.5 x 8.9 in.
  • Page 295 CÓPIA NÃO CONTROLADA SPECIFICATIONS Weight Standalone With Duplexer With Paper Tray J001 9.8 kg (21.6 lb.) 10.6 kg (23.3 lb.) J003 11 kg (24.2 lb.) 14.5 kg (31.9 lb.) J006 14.2 kg (31.2 lb.) 19.2 kg (42.2 lb.) Page Description...

  • Page 296: J006 Paper Specifications

    CÓPIA NÃO CONTROLADA SPECIFICATIONS 7.2 J006 PAPER SPECIFICATIONS Feed Size Bypass Main Tray Face-up Duplex Plain Paper 297 x 420 mm 210 x 297 mm 297 x 210 mm 148 x 210 mm 210 x 148 mm 105 x 148 mm 257 x 364 mm 182 x 257 mm 257 x 182 mm...

  • Page 297: Main Unit And Option Descriptions

    509833 J006-17/27 A3 Model, Duplex Unit installed External Options Name Type Code Model Code Comments Duplex Unit J001 509803 J500-17 For J001 Printer 500-Sheet Paper Tray J003 (Tray 2) 509805 J502-17 For J003 Printer 500-Sheet Paper Tray J006 (Tray 2)

  • Page 298: Configuration

    Standard Tray Capacity: 250 sheets P2W-MAIN.BMP Main Unit with Standard Paper Tray and Optional Paper Feed Unit Standard Tray Capacity: 250 sheets Paper Tray Capacity: 500 sheets P2W-MAIN-TRAY2.BMP J001/J003 and J006 Compared Feature J001/J003 J006 Paper Capacity Max. 700 Max. 750 Paper Size See 7.2 J006 Paper Specifications...

  • Page 299: Duplexer

    CÓPIA NÃO CONTROLADA SPECIFICATIONS 7.4.2 DUPLEXER As with the J001/J003, the top of the duplex unit of the J006 also functions as the bypass tray [A]. P2W-7-1.BMP The lock mechanism [A] of the duplex unit has been simplified. Just raise on both ends to remove. The duplex unit locks automatically when it is installed in the printer.

  • Page 300: Paper Tray (Option)

    CÓPIA NÃO CONTROLADA SPECIFICATIONS 7.4.3 PAPER TRAY (OPTION) Paper Tray Components Tray Unit Paper Cassette Drive Unit Control Board PAPERTRAY.WMF P2W-7-4.BMP When the 500-sheet Paper Tray is pushed in the printer, the cassette arms [A] on both sides of the cassette are guided into rails.
  • Page 301 CÓPIA NÃO CONTROLADA J007/J010/J011 CÓPIA NÃO CONTROLADA...
  • Page 302 CÓPIA NÃO CONTROLADA CÓPIA NÃO CONTROLADA...
  • Page 303 CÓPIA NÃO CONTROLADA Rev. 06/2007 J007/J010/J011 TABLE OF CONTENTS 1. Installation................1-1 Preparation ..................1-1 1.1.1 Environment ...................1-1 1.1.2 Choosing a Location ..............1-1 1.1.3 Minimum Space Requirements ............1-3 1.1.4 Power Source.................1-3 Using the Operation Panel..............1-4 1.2.1 Here is a brief description of how to use the keys on the printer operation panel.
  • Page 304 CÓPIA NÃO CONTROLADA 3.3.3 Crosspiece (J011) ................3-10 3.3.4 Rear Cover...................3-11 3.3.5 Right Front Door................3-11 3.3.6 Right Front Cover, Operation Panel ..........3-12 3.3.7 Front Cover ..................3-14 3.3.8 Left Front Cover ................3-15 3.3.9 Left Cover..................3-16 Component Removal ...............3-17 3.4.1 Flushing Unit ................3-17 3.4.2 Maintenance Unit .................3-18 3.4.3 PSU....................3-20 3.4.4 High Voltage Power supply Board..........3-21...
  • Page 305 CÓPIA NÃO CONTROLADA 4.5.1 Preparing for Test Printing............4-26 4.5.2 Adjust Paper Feed ...............4-26 4.5.3 Nozzle Blockage Check ...............4-27 4.5.4 Print head Cleaning and Flushing ..........4-27 4.5.5 Adjust Print head Position ............4-28 4.5.6 Registration ..................4-29 4.5.7 Drive Cleaning................4-30 4.5.8 Cleaning the Print heads Before Long Term Storage ....4-31 Transport Belt Charge Adjustments ..........4-33 4.6.1 The Charge Area................4-34 4.6.2 Print Mode Table ................4-35...
  • Page 306 CÓPIA NÃO CONTROLADA 6.3.7 Registration Sensors..............6-10 Ink Supply System ................6-12 6.4.1 Overview ..................6-12 6.4.2 Ink cartridges................6-13 6.4.3 Ink Cartridge Set Sensors ............6-14 6.4.4 Ink Pumps ..................6-15 6.4.5 Print Heads ..................6-16 6.4.6 Print Head Maintenance...............6-19 6.4.7 Maintenance Unit .................6-19 6.4.8 Ink Collection Tank ...............6-23 6.4.9 Ink Collection Ink level sensor............6-24 6.4.10 Flushing Unit ................6-25 Carriage Drive .................6-26...
  • Page 307 CÓPIA NÃO CONTROLADA 7. Specifications .................7-1 Specifications..................7-1 7.1.1 Printer Engine Base Specifications ..........7-1 7.1.2 Paper Trays..................7-4 7.1.3 Supported Paper Sizes ..............7-5 7.1.4 Printer Interface, Operating Systems ..........7-7 7.1.5 External Options................7-8 7.1.6 Consumables J007/J010, J011 ............7-8 J007/J010/J011 CÓPIA NÃO CONTROLADA...
  • Page 308 CÓPIA NÃO CONTROLADA CÓPIA NÃO CONTROLADA...

  • Page 309: Read This First

    CÓPIA NÃO CONTROLADA Read This First SAFETY INSTRUCTIONS For your safety, please read this manual carefully before you service machine. Always keep this manual handy for future reference. Safety Information Always obey the these safety precautions when using this product. Switches and Symbols Where symbols are used on or near switches on machines for Europe and other areas, the meaning of each symbol conforms with IEC60417.

  • Page 310: Special Tools

    CÓPIA NÃO CONTROLADA Always unplug the power cord from the power source before you move the machine. Before you move the machine, arrange the power cord so it will not fall under the machine. Power Always turn the machine off and disconnect the power plug before doing any maintenance procedure.
  • Page 311 CÓPIA NÃO CONTROLADA the machine could cause a fire and personal injuries. Organic Cleaners During preventive maintenance, never use any organic cleaners (alcohol, etc.) other than those described in the service manual. (Refer the “2. Preventive Maintenance” in the Service Manual.) Make sure the room is well ventilated before using any organic cleaner.
  • Page 312 CÓPIA NÃO CONTROLADA Show operators how to remove jammed paper and troubleshoot other minor problems by following the procedures described in the operating instructions. Point out the parts inside the machine that they should never touch or attempt to remove. Confirm that operators know how to store and dispose of consumables such as ink cartridges, ammonia water, paper, etc..

  • Page 313: Conventions Used In This Manual

    CÓPIA NÃO CONTROLADA Return empty ink cartridges to a local dealer who can accept such items for collection and recycling or disposal. If the customer decides to dispose of empty ink cartridges, make sure that they are disposed of in accordance with local laws and regulations. CONVENTIONS USED IN THIS MANUAL SYMBOLS AND ABBREVIATIONS This manual uses several symbols.
  • Page 314 CÓPIA NÃO CONTROLADA Obey these guidelines to avoid problems such as misfeeds, damage to originals, loss of valuable data and to prevent damage to the machine. This information provides tips and advice about how to best service the machine. TRADEMARKS Microsoft®, Windows®, and MS-DOS®...

  • Page 315: Installation

    CÓPIA NÃO CONTROLADA INSTALLATION SECTION 1 INSTALLATION REVISION HISTORY Page Date Added/Updated/New 24 ~ 27 06/07/2007 B-Finder Setup CÓPIA NÃO CONTROLADA...

  • Page 316: Preparation

    CÓPIA NÃO CONTROLADA Preparation 1. INSTALLATION 1.1 PREPARATION 1.1.1 ENVIRONMENT Set up the machine in a location that meets these minimum requirements: Temperature 10°C to 32°C (50°F to 89.6°F) Range: Humidity Range: 15% to 80% RH Ambient Less than 1,500 Lux (never expose to direct sunlight). Illumination: Ventilation: More than 30 m3/hr/person in the work area...

  • Page 317: Minimum Space Requirements

    CÓPIA NÃO CONTROLADA Preparation Make sure the machine is never exposed to: Extreme changes from low to high temperature or high to low temperature. Cold or cool air directly from an air conditioner. Heat from a space heater. Never install the machine in areas near: Dust, lint, or corrosive fumes.

  • Page 318: Power Source

    CÓPIA NÃO CONTROLADA Preparation At least 190 mm (7.5 in.) At least 120 mm (4.7 in.) At least 350 mm (13.8 in.) with Multi-Bypass Tray B507 1.1.4 POWER SOURCE North America 100-120 V, 50-60 Hz Europe 220-240V 50-60 Hz J007/J010/J011 CÓPIA NÃO CONTROLADA...

  • Page 319: Using The Operation Panel

    CÓPIA NÃO CONTROLADA Using the Operation Panel 1.2 USING THE OPERATION PANEL 1.2.1 HERE IS A BRIEF DESCRIPTION OF HOW TO USE THE KEYS ON THE PRINTER OPERATION PANEL. Key/Indicator What It Does Power Push to turn the printer on/off Job Reset Push to cancel the print job in progress.

  • Page 320: Here Are Some More Details About How To Use These Keys

    CÓPIA NÃO CONTROLADA Using the Operation Panel Key/Indicator What It Does Display Shows the current printer status and error messages. Alert Lights when an error occurs. Red indicates an error that will stop printing. Yellow indicates and a potential error (follow the instruction that appears in the display).
  • Page 321 CÓPIA NÃO CONTROLADA Using the Operation Panel Push [Online] to return to standby mode. These procedures consume ink. Flushing consumes more ink than cleaning. Flush the print head nozzles only if the cleaning (the first procedure) does not solve the problem. To print a Nozzle Check Pattern Push [Menu], select "Maintenance", and push [#Enter].
  • Page 322 CÓPIA NÃO CONTROLADA Using the Operation Panel Reading the Cartridge End LEDs Each LED shows the position of each Print cartridge in the printer: K (Black), C (Cyan), M (Magenta), and Y (Yellow) Status What It Means The cartridge is empty. You can use the printer for a short time. Replace the Flashing cartridge as soon as possible.

  • Page 323: Installation Procedure

    CÓPIA NÃO CONTROLADA Installation Procedure 1.3 INSTALLATION PROCEDURE 1.3.1 ACCESSORY CHECK Check the accessories and their quantities against this list: Description Quantity 1 Starter Cartridge - Yellow 2 Starter Cartridge - Magenta 3 Starter Cartridge - Cyan 4 Starter Cartridge - Black 5 Power Cord (EU Model Only) 6 Decals 7 Quick Installation Guide (not shown)

  • Page 324: Remove The Shipping Material

    CÓPIA NÃO CONTROLADA Installation Procedure A USB cable and LAN cable are not provided and must be purchased separately. Before you do any of the procedures in this manual, make sure the printer is turned off and unplugged from the power source. Do not turn the printer on until you instructed to do so.

  • Page 325: Install The Print Cartridges

    CÓPIA NÃO CONTROLADA Installation Procedure To prevent damage to the printer, always carry the printer as shown above. Never lift the printer with your hand under the duplex unit in the back or under the paper cassette in the front. 1.3.4 INSTALL THE PRINT CARTRIDGES If ink gets on the skin, wash the affected area immediately with soap and cold running water.
  • Page 326 CÓPIA NÃO CONTROLADA Installation Procedure Remove the Black Print cartridge from its package. Hold the black cartridge as shown. Never touch the metal contact plate on the rear side. Each cartridge is marked with a color label. The Cartridge End LED marks below the display show you the order of insertion from left to right (K (Black), C (Cyan), M (Magenta), Y (Yellow) Insert the black ink cartridge in the first slot on the left.

  • Page 327: Load Paper

    CÓPIA NÃO CONTROLADA Installation Procedure 1.3.5 LOAD PAPER Raise the output tray. Pull out the paper feed tray. Squeeze the paper guide release and slide the paper guides to a position wider than the paper size. Fan the stack to remove static cling. J007/J010/J011 1-12 CÓPIA NÃO CONTROLADA...
  • Page 328 CÓPIA NÃO CONTROLADA Installation Procedure Load the stack with the print side facing down. Make sure the top of the stack does not exceed the load limit mark. Squeeze the paper guides and slide them to the sides of the paper stack. The width side fences and bottom fence should not be too tight against the sides and bottom of the stack.

  • Page 329: Connect The Power Cord

    CÓPIA NÃO CONTROLADA Installation Procedure Push the tray slowly into the printer until it stops. 10. Lower the output tray. 1.3.6 CONNECT THE POWER CORD Always connect the printer to a correct power source. Do not share the printer power source with another electrical device or appliance. Connect the power cord directly into the power source.
  • Page 330 CÓPIA NÃO CONTROLADA Installation Procedure Never handle the power cord with wet hands. Remove the orange tape from around the power cord. Plug the power cord into the power source. Ground the power cord at the power source with the ground wire attached to the plug.

  • Page 331: Do The Usb Connection

    CÓPIA NÃO CONTROLADA Installation Procedure The paper size and type must be set with the menu on the operation panel. Do the paper type setting for the paper loaded in the printer cassette (A4, Plain or LT Plain, for example). Press [Menu] key on the operation panel.

  • Page 332: Clean The Print Heads And Do A Test Print

    CÓPIA NÃO CONTROLADA Installation Procedure Connect the Type B (hexagonal) connector of the USB cable [A] to the connection point on the back of the printer. Connect the Type A (rectangular) connector of the USB cable into the PC. 1.3.8 CLEAN THE PRINT HEADS AND DO A TEST PRINT To clean all the print heads Push [Menu], select "Maintenance", and push [#Enter].

  • Page 333: Options

    CÓPIA NÃO CONTROLADA Options 1.4 OPTIONS 1.4.1 NETWORK INTERFACE BOARD J508 The Network Interface Board is an option for the J007 printer only. The network board is built into the J010/J011. Check the type of printer to be installed: The network interface board is built into the J010/J011, so the installation procedure described below is not necessary.

  • Page 334: Multi Bypass Tray J507

    CÓPIA NÃO CONTROLADA Options Align the network interface board notch with the triangular mark on the printer. Push the part marked "PUSH" to set the network interface board. Make sure the board is inserted completely. Re-attach the rear cover ( x1).

  • Page 335: Paper Feed Unit

    CÓPIA NÃO CONTROLADA Options Load paper in the tray with the print side facing up. Never remove the duplex unit from the back of the printer. The duplex unit is part of the paper feed path and must be installed, even if the customer is not doing duplex printing.
  • Page 336 CÓPIA NÃO CONTROLADA Options Remove all of the orange tape and other shipping materials from the paper feed unit and its paper cassette. Remove the paper cassette cover from its wrapping and set it on the paper cassette. 1-21 J007/J010/J011 CÓPIA NÃO CONTROLADA...
  • Page 337 CÓPIA NÃO CONTROLADA Options Position the 500-Sheet Paper Tray paper tray where the printer will be set up. Mount the cover on the paper tray. Align the connection point holes in the bottom of the printer with the pegs of the paper tray while you hold the printer as shown.

  • Page 338: Important Information

    CÓPIA NÃO CONTROLADA Important Information 1.5 IMPORTANT INFORMATION Make sure that the customers understand the following points about moving, storing, and using the printer. 1.5.1 CHECKLIST BEFORE MOVING THE PRINTER Turn the printer off. Disconnect the power cord. Never disconnect the power cord without first turning off the printer. The printer is light and weighs 14.5 kg (32 lb.).

  • Page 339: B-Finder Setup Procedure

    CÓPIA NÃO CONTROLADA B-Finder Setup Procedure 1.6 B-FINDER SETUP PROCEDURE The following procedure is done after the machine has been installed. NOTE: This procedure is necessary in order to use the e-mail notification function. See the HTML Operating Instructions for more details on the settings described in this procedure.
  • Page 340 CÓPIA NÃO CONTROLADA B-Finder Setup Procedure Input the SMTP Server Name (see photo). NOTE: It is possible to use an IP address as the server name. Do any other settings on the customer’s server that are necessary to send email from the NIB.
  • Page 341 CÓPIA NÃO CONTROLADA B-Finder Setup Procedure Access “Counter Notification Group” and input the subject. Access “Destination Settings”. If the customer agrees to have their information sent to the B-Finder at Ricoh, input Gelinf@nts.ricoh.co.jp in the “E-mail Address” field of Account 1. NOTE: This is the address for the B-Finder on the Ricoh Company Limited Notes Server.
  • Page 342 CÓPIA NÃO CONTROLADA B-Finder Setup Procedure 10. Press “Restart”. NOTE: It will take a few minutes for the new settings to be applied. 11. After the Restart has finished, make sure the settings that have been changed in this procedure have been applied. 1-27 J007/J010/J011 CÓPIA NÃO CONTROLADA...
  • Page 343 CÓPIA NÃO CONTROLADA CÓPIA NÃO CONTROLADA...

  • Page 344: Preventive Maintenance

    CÓPIA NÃO CONTROLADA PREVENTIVE MAINTENANCE SECTION 2 PREVENTIVE MAINTENANCE REVISION HISTORY Page Date Added/Updated/New None CÓPIA NÃO CONTROLADA...

  • Page 345: Pm Table

    CÓPIA NÃO CONTROLADA PM Table 2. PREVENTIVE MAINTENANCE 2.1 PM TABLE There are no maintenance procedures prescribed for periodic care or replacement. However, the "Service Call Procedures" listed below should be done by the service technician. For more details about how to do these procedures, please refer to "Cleaning Procedures"...
  • Page 346 CÓPIA NÃO CONTROLADA CÓPIA NÃO CONTROLADA...
  • Page 347 CÓPIA NÃO CONTROLADA REPLACEMENT AND ADJUSTMENT SECTION 3 REPLACEMENT AND ADJUSTMENT REVISION HISTORY Page Date Added/Updated/New 19 ~ 23 09/09/2009 Controller replacement procedure CÓPIA NÃO CONTROLADA...

  • Page 348: Replacement And Adjustment

    CÓPIA NÃO CONTROLADA Removals 3. REPLACEMENT AND ADJUSTMENT 3.1 REMOVALS 3.1.1 MAINTAINABLE ITEMS The swap-and-repair system is used for this printer. The table below lists the level of difficulty for replacement of each item. In the table below R=Replace, C=Clean Level 1: User can repair.

  • Page 349: Before You Begin

    CÓPIA NÃO CONTROLADA Removals Horizontal Motor Vertical Motor Vertical Encoder Sensor 10 Vertical Encoder Wheel 11 Cooling Fan 12 Duplex Unit Detection Board 13 Carriage Position Sensor 14 Air Release Solenoid 15 2nd Registration Sensor 16 Friction Pad 17 Feed Roller 18 Transport Belt Level 3: Technician can repair, special tool required Main Control Board...
  • Page 350 CÓPIA NÃO CONTROLADA Removals Rec. Order Item Rec. Order Item Right Cover Paper Cassette (Tray 1) Top Cover Output Tray Crosspiece (J011 only) Right Front Cover Ink Collection Tank Cover Operation Panel NIB Cover Front Cover Duplex Unit Left Front Cover Rear Plate Left Cover Rear Cover...

  • Page 351: Easy Removals

    CÓPIA NÃO CONTROLADA Easy Removals 3.2 EASY REMOVALS Switch the printer off and disconnect it from the power supply before you do the procedures in this section. To avoid ink spills, never turn the printer upside down or set it on either its left or right side.

  • Page 352: Nib Cover, Nib

    CÓPIA NÃO CONTROLADA Easy Removals Pull the paper cassette [B] out of the printer. Press in the arms of the output tray [C] to release the tabs then pull the output tray out of the printer. 3.2.3 NIB COVER, NIB At the right rear corner, remove the knob screw [A].

  • Page 353: Ink Collection Tank

    CÓPIA NÃO CONTROLADA Easy Removals Pull out the guide plate. Reinstallation Always press down and lock the left and right release tabs after you set the Duplex Unit in the machine. 3.2.5 INK COLLECTION TANK Obtain a self-sealing plastic bag to hold the ink collection tank. The ink collection tank contains used ink.
  • Page 354 CÓPIA NÃO CONTROLADA Easy Removals not be knocked over or dropped accidentally. Dispose of a used ink collection tank immediately. Never attempt to clean a used tank for reuse. Always keep the ink collection tank out of the reach of small children. J007/J010/J011 CÓPIA NÃO CONTROLADA...

  • Page 355: Removing The Covers

    CÓPIA NÃO CONTROLADA Removing the Covers 3.3 REMOVING THE COVERS 3.3.1 RIGHT COVER Remove the screw [A]. Insert the tip of a very small screw driver into the holes [C] and [D] to disconnect the pawls behind the cover. Slide the cover [E] to the rear about 2 cm. The cover is also held in place by two tabs on the bottom edge of the cover.

  • Page 356: Top Cover (J007/J010)

    CÓPIA NÃO CONTROLADA Removing the Covers 3.3.2 TOP COVER (J007/J010) Remove the right cover. Push both arms to the right to release them at the same time. Detach the top cover from the printer. 3.3.3 CROSSPIECE (J011) This crosspiece is part of the J011 only. The crosspiece does not need to be removed unless removal of the control board is necessary.

  • Page 357: Rear Cover

    CÓPIA NÃO CONTROLADA Removing the Covers 3.3.4 REAR COVER Remove: Ink collection tank NIB cover and NIB (if installed) Duplex unit, Guide plate Remove the screws [A] and [B] ( x 2). The rear cover is fastened to the rear bottom edge of the printer by two tabs. Under the printer, pull the edges of the cover down and to the left and right [C] to disengage the slots of the cover from the tabs then remove the cover.

  • Page 358: Right Front Cover, Operation Panel

    CÓPIA NÃO CONTROLADA Removing the Covers Reinstallation Insert the tabs into the cutouts. Push the door to the left. Push down tab so it is flat. Make sure that the tab is flat. 3.3.6 RIGHT FRONT COVER, OPERATION PANEL Remove: Output tray Paper cassette Right front door...
  • Page 359 CÓPIA NÃO CONTROLADA Removing the Covers Remove the screw [C] ( x1) Use a small screwdriver to depress the pawl [D] to release the left side of the cover. Lift up the ink cartridge compartment cover [E]. The operation panel is connected by a fragile FFC (flat film connector). Do not disassemble the operation panel unless you are replacing it Turn over the cover and remove the screw [F].

  • Page 360: Front Cover

    CÓPIA NÃO CONTROLADA Removing the Covers Push the latch [G] of the FFC connector away from the board to release the FFC. 10. Carefully separate the tabs and slots [H] and [I] to disconnect the operation panel from the cover Reinstallation To reconnect the FFC: Pull the FFC release away from the PCB.

  • Page 361: Left

    CÓPIA NÃO CONTROLADA Removing the Covers 3.3.8 LEFT FRONT COVER Remove: Ink cartridge cover. Front cover ( x2, Remove screw [A] ( x1) One tab slot is on the front bottom edge of the left front cover. To avoid breaking the slot, use the head of a small screw to disengage the slot as you gently pull and rock the cover forward.

  • Page 362: Left Cover

    CÓPIA NÃO CONTROLADA Removing the Covers 3.3.9 LEFT COVER On the J011, disconnect the top tab [A] from the hole on the frame. There is no tab on the top edge of the cover of the J007/J010. Slowly rotate the left [B] cover away from the side of the printer. You may need to use a small screwdriver to disconnect the cover slots from the tabs on the bottom edge of the cover.

  • Page 363: Component Removal

    CÓPIA NÃO CONTROLADA Component Removal 3.4 COMPONENT REMOVAL 3.4.1 FLUSHING UNIT Open the top cover. Remove screw [A] ( x 1). Use the tip of a small screwdriver to disengage tab [B]. Work carefully to avoid damaging the vertical encoder wheel. Lift the Flushing Unit out of the printer.
  • Page 364 CÓPIA NÃO CONTROLADA Component Removal Right cover Top cover Use a plus (+) screwdriver to turn the screw [A] counter-clockwise until the tip of the triangle [B] is aligned with the tip of the triangle [C]. This unlocks the carriage. Push the envelope selector to the rear.

  • Page 365: Psu

    CÓPIA NÃO CONTROLADA Component Removal Push the unlocked carriage [D] to the middle of the platen. Disconnect the maintenance unit [E] ( x2, x2). While tilting the maintenance unit [F] as shown, slowly remove it from the printer. 3.4.3 PSU To access the PSU, remove: Front right cover Raise the top cover...

  • Page 366: High Voltage Power Supply Board

    CÓPIA NÃO CONTROLADA Component Removal Remove the PSU ( x4, 3.4.4 HIGH VOLTAGE POWER SUPPLY BOARD Remove: Right cover Top cover Front cover Remove the HVPS cover [A] ( x4, (x4) Remove the HVPS board ( x3) Press up gently as you pull if the bayonet is difficult to disconnect 3.4.5 MAIN CONTROL BOARD Before replacing the control board and NVRAM together, you should always print a System Summary, Service Summary, and Engine Summary Chart.
  • Page 367 CÓPIA NÃO CONTROLADA Component Removal Push to display "List/Test Print" and push [#Enter]. With "List/Test Print" displayed push [#Enter]. To print the Service Summary: Confirm that paper is loaded in the paper tray. Push [Menu]. Push to display "List/Test Print" and push [#Enter]. Push to display "Config.
  • Page 368 CÓPIA NÃO CONTROLADA Component Removal If the control board is being replaced: Pull the NVRAM from the control board removed from the printer. Install the NVRAM on the new control board. Attach the new NVRAM so the curvature of the white line on the board [1] matches the curvature of the indentation [2] on the NVRAM chip.
  • Page 369 CÓPIA NÃO CONTROLADA Component Removal Case 1: Control Board and New NVRAM. Case 2: New Control Board only (with old NVRAM reattached). Case Case Related SP, Reset Item Comment UP Settings Procedure Print a System Summary. User Menu Confer with the - Paper Size All User Menu operator to...

  • Page 370: Horizontal Motor

    CÓPIA NÃO CONTROLADA Component Removal Case Case Related SP, Reset Item Comment UP Settings Procedure This setting can be Do some test done with one Print Head Gap User Menu prints and execution of Adjustment "Maintenance" adjust. SP5102 for all print heads.

  • Page 371: Vertical Motor

    CÓPIA NÃO CONTROLADA Component Removal At the rear corner of the printer, remove the horizontal motor ( x1). Reassembly First, reattach the horizontal encoder strip on the right side with its notched corner down as shown above. Attach the left end of the horizontal encoder strip to the left 3.4.7 VERTICAL MOTOR Release harness [1] ( x1) Remove spring [2] ( x1)
  • Page 372 CÓPIA NÃO CONTROLADA Component Removal Remove timing belt [1]. Remove motor screws [2], [3] ( Remove motor plate screws [4], [5], [6] ( x3). Pull out the vertical motor ( x1). Reassembly Connect the motor and insert it. Make sure the motor is perfectly horizontal. Position the plate and reattach screws [1], [2], [3] ( x3).

  • Page 373: Vertical Encoder Sensor

    CÓPIA NÃO CONTROLADA Component Removal 3.4.8 VERTICAL ENCODER SENSOR Work carefully to avoid bending or scratching the edge of the vertical encoder sensor wheel. Unfasten the vertical encoder PCB by removing screws [1], [2] ( x2). Disconnect and remove the vertical encoder sensor board and sensor ( 3.4.9 VERTICAL ENCODER WHEEL Remove the spring [1] to release tension on the feed belt ( x1).
  • Page 374 CÓPIA NÃO CONTROLADA Component Removal Avoid touching the edges of the vertical encode sensor wheel. Insert a screwdriver between the frame and the hub of the wheel on its shaft. Slowly turn the screwdriver to the left and right to free the wheel from the shaft. Reassembly Rotate the shaft so the long pin is vertical.

  • Page 375: Cooling Fan

    CÓPIA NÃO CONTROLADA Component Removal 3.4.10 COOLING FAN Disconnect the fan harness [1], [2] ( x1, Remove screws [3], [4] ( x2) Remove the cooling fan [1]. Reassembly Make sure that the harness is set in the gap [2] before you reconnect the motor. 3.4.11 DUPLEXER DETECTION BOARD J007/J010/J011 3-28...

  • Page 376: Carriage Position Sensor

    CÓPIA NÃO CONTROLADA Component Removal Remove screws [1], [2] ( x2). Disconnect the PCB ( 3.4.12 CARRIAGE POSITION SENSOR Remove the sensor from the top of the air release solenoid bracket ( x3) Disconnect the sensor ( x1). 3.4.13 AIR RELEASE SOLENOID Remove the bracket screws [1], [2] ( x2).

  • Page 377: Ink Level Sensor

    CÓPIA NÃO CONTROLADA Component Removal Disconnect the air release solenoid and plunger [5] ( x1). Reassembly Make sure that the solenoid and harness are positioned as shown above before you fasten the solenoid to the bracket. 3.4.14 INK LEVEL SENSOR Remove the bracket screws [1], [2] ( x2) Remove the air release solenoid screws [3], [4] ( x2).

  • Page 378: 2Nd Registration Sensor

    CÓPIA NÃO CONTROLADA Component Removal Reassembly Make sure that the harnesses are positioned correctly before you reconnect the solenoid. [1] Ink level sensor harness [2] Air release solenoid harness 3.4.15 2ND REGISTRATION SENSOR Pinch the sides of the cover [1] to release its pawls and remove the cover ( x2 Remove the photosensor [2] ( x2, Reassembly Set the harness in the bracket of the cover before reattaching the sensor.
  • Page 379 CÓPIA NÃO CONTROLADA Component Removal This sensor is extremely sensitive to light. Make sure the sensor cover is reattached correctly with the pawls connected on each side. If the cover is not set correctly, this could interfere with the operation of the sensor. J007/J010/J011 3-32 CÓPIA NÃO CONTROLADA...

  • Page 380: Cleaning Procedures

    CÓPIA NÃO CONTROLADA Cleaning Procedures 3.5 CLEANING PROCEDURES There are no printer parts that require scheduled maintenance or replacement. However, the customer engineer should do the procedures described in this section when a service call is requested. 3.5.1 SERVICE CALL PROCEDURES Description At Service Call (or When Necessary) External Covers...

  • Page 381: Flushing Gate Cleaning

    CÓPIA NÃO CONTROLADA Cleaning Procedures 3.5.3 FLUSHING GATE CLEANING Dry ink flakes that collect around the flushing gate can cause streaking in printouts. Open the top cover. Use the tip of a screwdriver or other tool wrapped in soft cloth to remove the ink that has hardened inside the slits the flushing gate.

  • Page 382: Print Head Cleaning

    CÓPIA NÃO CONTROLADA Cleaning Procedures Wrap the tip of screwdriver or similar tool with a damp cloth. Use the wrapped tip of the screwdriver to clean inside and around the caps [B] to remove hardened ink. Turn the gear until the cleaning blade opens, then clean the right air vent and wiper blade [C] blade.

  • Page 383: Feed Roller Cleaning

    CÓPIA NÃO CONTROLADA Cleaning Procedures 3.5.6 FEED ROLLER CLEANING Open the top cover. Remove the paper cassette. Remove the flushing unit. Use the tip of a screwdriver to release the Teflon lock tab [A] of the transport roller. Slide the transport roller gear [B] to the left. This unlocks the roller and allows it to rotate freely.
  • Page 384 CÓPIA NÃO CONTROLADA Cleaning Procedures First, use a cloth [E] soaked in alcohol to wipe clean the surface of the transport belt. Use a dry cloth to wipe the belt. Turn the feed guide [F] to rotate the transport belt and expose the next area of the belt.
  • Page 385 CÓPIA NÃO CONTROLADA CÓPIA NÃO CONTROLADA...

  • Page 386: Troubleshooting

    CÓPIA NÃO CONTROLADA TROUBLESHOOTING SECTION 4 TROUBLESHOOTING REVISION HISTORY Page Date Added/Updated/New 02/20/2007 Self-Diagnostic Test Flow 11 ~ 14 02/20/2007 SC Error Codes 06/07/2007 SC979 12 ~ 13 07/01/2009 SC976, SC977 CÓPIA NÃO CONTROLADA...

  • Page 387: Printer Display Summary

    CÓPIA NÃO CONTROLADA Printer Display Summary 4. TROUBLESHOOTING 4.1 PRINTER DISPLAY SUMMARY 4.1.1 OPERATION PANEL DISPLAY Operation Panel Ink Low/Ink End Indicator The printer shows a 6-level dynamic display that keeps the operator informed about the status of the ink levels in the tanks. The example below for Black (K)shows the progression in the display from full on the left to completely empty on the right.

  • Page 388: Display Menu Summary

    CÓPIA NÃO CONTROLADA Printer Display Summary 4.1.2 DISPLAY MENU SUMMARY Here is a summary of the function menus. Items needed for printer maintenance or troubleshooting are marked with an asterisk (*). Menu/Menu Item Function Paper Input Tray Paper Size Specifies size of paper loaded in the paper tray. Paper Type Specifies type of paper loaded in the paper tray.
  • Page 389 CÓPIA NÃO CONTROLADA Printer Display Summary Menu/Menu Item Function De-condensation* Feeds and ejects 3 blank sheets of paper to remove moisture inside the machine. System Auto Continue Determines how the printer handles a print job when the specified paper size and type is not loaded in the tray. Off: The job does not print if the specified paper size/type is not loaded in the tray.

  • Page 390: Operation Panel Status And Error Messages

    CÓPIA NÃO CONTROLADA Printer Display Summary Menu/Menu Item Function Gateway Address 0.0.0.0 Frame Type (NW) Auto Select Active Protocol All Active Ethernet Speed Auto Select USB Setting USB Speed Auto Port Language Determines the language used for all prompts and messages on the operation panel display.
  • Page 391 CÓPIA NÃO CONTROLADA Printer Display Summary Message Type What It Means Close Duplex Unit Error The duplex unit cover is open. Close it. Cover Close Top Cover or Error The top cover is open, or the duplex unit is not installed reset Duplex Unit and locked in place.
  • Page 392 CÓPIA NÃO CONTROLADA Printer Display Summary Message Type What It Means Printing… Status A print job is printing. Ready Status The printer is ready and able to print. Remove Misfeed Error Paper has jammed feeding from the bypass tray Bypass Remove the jammed paper.

  • Page 393: Status Monitor Messages

    CÓPIA NÃO CONTROLADA Printer Display Summary 4.1.4 STATUS MONITOR MESSAGES Here is a brief summary of the Status Monitor error messages. For more, please refer to the User Guide. At the time of writing the exact wording of the messages that show on the Status Monitor computer screen has not been decided.
  • Page 394 CÓPIA NÃO CONTROLADA Printer Display Summary Status Monitor Message What It Means unit must always be attached. Ink Collector Unit Almost The ink collection unit is full and must be replaced. Full/Full Ink Collector Unit Not Ink collection unit attached correctly? Detected Network Interface Board Network interface card installed properly?

  • Page 395: Self-Diagnostic Test Flow

    CÓPIA NÃO CONTROLADA Self-Diagnostic Test Flow 4.2 SELF-DIAGNOSTIC TEST FLOW J007/J010/J011 CÓPIA NÃO CONTROLADA...
  • Page 396 CÓPIA NÃO CONTROLADA Self-Diagnostic Test Flow Rev. 02/2007 ⇒ Ink Level Levers Out of Position? J007/J010/J011 4-10 CÓPIA NÃO CONTROLADA...

  • Page 397: Sc Error Codes

    CÓPIA NÃO CONTROLADA SC Error Codes Rev. 02/2007 4.3 SC ERROR CODES 4.3.1 SUMMARY OF ERROR LEVELS Level Definition Typical Errors The printer is damaged or disabled, and the SC Error Code. printer cannot operate. Even after removing This is a Service Call Error. the cause of the problem, turning the printer off and on does not solve the problem.

  • Page 398: Sc Code Tables

    CÓPIA NÃO CONTROLADA SC Error Codes Rev. 07/2008 4.3.3 SC CODE TABLES Print the Config. Page to see the 5 most recent SC codes that occurred. 950 A USB Chip ID Read Error A USB chip read error occurred at power Control board defective.
  • Page 399 CÓPIA NÃO CONTROLADA SC Error Codes Rev. 07/2008 ⇒ 979 A Ink Supply Time Out Air was detected during Leave the machine turned ON and “Washing by SP5007”. unused with the ink cartridges for at least 72 hours. Then turn the switch OFF.
  • Page 400 CÓPIA NÃO CONTROLADA SC Error Codes Rev. 02/2007 ⇒ 992 A Ink Collection Tank Full Error At power on, the printer detected that the Replace the ink collection tank left ink collection tank was full. with a new tank. Never attempt to clean the old tank and reinstall it.

  • Page 401: General Troubleshooting

    CÓPIA NÃO CONTROLADA General Troubleshooting 4.4 GENERAL TROUBLESHOOTING 4.4.1 POOR QUALITY IMAGE Colors not what you expect Cause 1: The correct paper was not used for the print job, or the paper was not loaded correctly. Solution Check the selection for the type of paper in the printer driver (transparency, ink jet, plain paper, etc.).
  • Page 402 CÓPIA NÃO CONTROLADA General Troubleshooting Solution Make sure that the print mode selection in the printer software application and the printer driver is correct (Paper Type, Print Quality, Level Color, etc.) Make sure that the color/black-and-white selection is correct. Cause 4 One or more print heads are blocked.
  • Page 403 CÓPIA NÃO CONTROLADA General Troubleshooting Vertical white lines Cause: Solid or intermittent white lines from the top to the bottom of the sheet caused by a blocked ink nozzle. Solution: Do "Head-Cleaning" 3 times. If head-cleaning does not solve the problem, do "Head-Flushing".
  • Page 404 CÓPIA NÃO CONTROLADA General Troubleshooting Cause 2: The guide plate was not set correctly (half locked) after cleaning by the service technician. Solution Service technician should make sure that the guide plate is set correctly. Text dirty Cause 1: Print job was not set up correctly for special print media. Solution Special procedures are necessary to set up print jobs for special print media such as postcards, envelopes, and transparencies.

  • Page 405: Paper Misfeed

    CÓPIA NÃO CONTROLADA General Troubleshooting Solution Check the settings for the print job in the software application. The settings in the software application have priority over the printer driver settings. Cause 4: Correct data not selected for the print job. Solution Confirm that the software application printed the correct data.
  • Page 406 CÓPIA NÃO CONTROLADA General Troubleshooting Double-feeding. Cause 1: Paper skewed immediately after loading or at paper out (last sheet). Solution Remove the paper from the paper tray. Fan it to remove static cling. Tap the edge of the stack on a flat surface to align the edges, and load it again. Before loading the paper again: Make sure the paper is approved for use with this printer.
  • Page 407 CÓPIA NÃO CONTROLADA General Troubleshooting Paper jam – Type 1 Cause 1: Paper skewed immediately after loading, before paper out (last sheet), or after removing a paper jam. Solution Remove the paper from the paper tray. Fan it to remove static cling. Tap the edge of the stack on a flat surface to align the edges, and load it again.

  • Page 408: Poor Printer Performance (Miscellaneous)

    CÓPIA NÃO CONTROLADA General Troubleshooting clean the transport belt. Poor output stacking, sheets fall from output tray. Cause: The correct paper was not used for the print job, or the paper was not loaded correctly. Solution: Check the selection for the type of paper in the printer driver (transparency, ink jet, plain paper, etc.).

  • Page 409: Unusual Noises

    CÓPIA NÃO CONTROLADA General Troubleshooting printer. Check the USB connection at the printer and the computer. Switch the printer on. Restart the computer. Printer loses power. Cause: Power loss at the source. Solution: Power to the printer has been interrupted, due to a power failure or some other external cause.

  • Page 410: Image Correction

    CÓPIA NÃO CONTROLADA Image Correction 4.5 IMAGE CORRECTION You can see the image adjustment features on the “Maintenance” menu of the printer operation panel. The test prints and adjustments described in this section can also be done with the printer driver. For more details about doing these test prints and adjustments with the printer driver, please refer to the printer User Guide.

  • Page 411: Nozzle Blockage Check

    CÓPIA NÃO CONTROLADA Image Correction 4.5.3 NOZZLE BLOCKAGE CHECK One or more of the nozzles is blocked if you see: Broken lines Uneven patches of white in the printouts. Do the following procedure to correct these problems. Push [Menu], select "Maintenance", and push [#Enter]. Select "Nozzle Check"...

  • Page 412: Adjust Print Head Position

    CÓPIA NÃO CONTROLADA Image Correction Wait for cleaning or flushing to finish. This may require a few minutes to complete. Push [Online] to leave the menu mode. Print another Nozzle Check pattern (see previous section) to determine if the problem has been solved. Repeat Steps 2 to 7 for "Head-Cleaning"...

  • Page 413: Registration

    CÓPIA NÃO CONTROLADA Image Correction [#Enter]. Select the letter of the line of the best pattern noted in Step 5 and push [#Enter]. Select the number of the line of the best pattern noted in Step and push [#Enter]. This completes the adjustment. 10.

  • Page 414: Drive Cleaning

    CÓPIA NÃO CONTROLADA Image Correction 11. Select the paper tray and push [#Enter]. 12. Select the paper type and push [#Enter]. 13. Enter the adjustment for the Read Direction determined in Step 7 and push [#Enter]. 14. Enter the adjustment for the Feed Direction determined in Step 9 and push [#Enter] 15.

  • Page 415: Cleaning The Print Heads Before Long Term Storage

    CÓPIA NÃO CONTROLADA Image Correction ENG SW #1 00001000 bit0 Push to display "1". ENG SW #1 00001000 bit1 Push [#Enter] to set "1" for Bit SW 1. 10. After setting Bit 1 to "1", push [Escape] until the display returns to "ENGINE MAINTE."...
  • Page 416 CÓPIA NÃO CONTROLADA Image Correction Select "5007" and push [#Enter]. When you see "WASHING" push [#Execute]. Open the ink cartridge cover, remove the ink cartridges, replace them with the cleaning cartridges, and close the ink cartridge cover. Confirm that "WASHING" and "EXEC" are still displayed, then push [#Enter]. When you see "OK?"...

  • Page 417: Transport Belt Charge Adjustments

    CÓPIA NÃO CONTROLADA Transport Belt Charge Adjustments 4.6 TRANSPORT BELT CHARGE ADJUSTMENTS You can use "Engine Mainte." on the Service Mode menu to adjust the charge pitch for different areas on the Transport Belt. These charge pitch settings seldom require adjustments in a normal operating environment unless the following conditions occur: When the temperature and humidity are low, the print head nozzles frequently become blocked.

  • Page 418: The Charge Area

    CÓPIA NÃO CONTROLADA Transport Belt Charge Adjustments Term What It Means TE Charge Area Trailing Edge Charge Area. This is the length of the area where charge is applied to the Transport Belt below the trailing edge of the paper above. MID Charge Area Middle Charge Area.
  • Page 419 CÓPIA NÃO CONTROLADA Transport Belt Charge Adjustments Charge Area Service Mode Menus Units: mm, Factory Default Settings: All "0 SP No. Menu Title Meaning 1201 CHG:AREA1:OHP Set Charge Area 1 for LE/TE OHP 1202 CHG:AREA1:F Set Charge of Area 1 for LE/TE Duplex Any Other Than OHP 1203 CHG:AREA1:B Set Charge of Area 2 for LE/TE Duplex Any Other Than OHP...

  • Page 420: Print Mode Table

    CÓPIA NÃO CONTROLADA Transport Belt Charge Adjustments 4.6.2 PRINT MODE TABLE The Print Mode Table is referenced to look up "Mj" (the print drive wave form) for the paper type and print quality items selected in the printer driver. The value of Mj retrieved from the Print Mode Table is used to select the Temperature/Humidity table.
  • Page 421 CÓPIA NÃO CONTROLADA Transport Belt Charge Adjustments Mjn (Print Paper Image Quality Comments Drive Wave) IJ Postcards (Address High Speed (Draft) Duplex Mode Side) Std. (Speed Priority) Default Std. (Quality Priority) Glossy Paper Std. (Speed Priority) Default Std. (Quality Priority) Std.
  • Page 422 CÓPIA NÃO CONTROLADA Transport Belt Charge Adjustments Print Drive Wave Form: Mj2 (T913) Table 3-2 Mj2 Temperature/Humidity Table Print Drive Wave Form: Mj3 * **T914 Table 3-3 Mj3 Temperature/Humidity Table At present there is no print mode that accesses Print Wave Form Mj3 Print Wave Form: Mj4 **T915 Table 3-4 Mj4 Temperature/Humidity Table...
  • Page 423 CÓPIA NÃO CONTROLADA Transport Belt Charge Adjustments J007/J010 Print Drive Wave Form: Mj1 *T916 Table 3-5 Mj1 Temperature/Humidity Table * Print Drive Wave Form: Mj2 **T917 Table 3-6 Mj2 Temperature/Humidity Table Print Drive Wave Form: Mj3 * **T918 Table 3-5 Mj3 Temperature/Humidity Table At present there is no print mode that accesses Print Wave Form Mj3.
  • Page 424 CÓPIA NÃO CONTROLADA Transport Belt Charge Adjustments Print Wave Form: Mj4 **T919 Table 3-6 Mj4 Temperature/Humidity Table The functions to adjust each table are in SP1200 to SP1231 (Engine Maintenance Mode). The settings are stored in NVRAM on the main control board after they adjusted and remain in effect after the machine is cycled off/on.

  • Page 425: Temperature/Humidity Table

    CÓPIA NÃO CONTROLADA Transport Belt Charge Adjustments Menu Title Meaning SP No. 1218 CHG:PITCH:C3 Charge ID Table: 25% to 35% Humidity (Mj3) 1218 1219 CHG:PITCH:C4 Charge ID Table: 35% to 45% Humidity (Mj3) 1219 1220 CHG:PITCH:C5 Charge ID Table: 45% to 55% Humidity (Mj3) 1220 1221 CHG:PITCH:C6 Charge ID Table: 55% to 65% Humidity (Mj3)
  • Page 426 CÓPIA NÃO CONTROLADA Transport Belt Charge Adjustments How the Settings Are Used Here are some examples that show you how the values of these settings are determined. Example 1: Mj1 when humidity is greater than 75% **T921 Table 3-10a Mj1 Temperature/Humidity Table (Bold Text Shows Row for >75%) If we read this row from left to right, we see "2"...

  • Page 427: Charge Pitch Table

    CÓPIA NÃO CONTROLADA Transport Belt Charge Adjustments Example 2: Mj4 and Humidity Is Less Than 10% **T923 Table 3-10b Mj4 Temperature/Humidity Table (Bold Text Shows Row for <10%) Reading this line from left to right we count 15 repetitions for "3" and the table below how shows how the firmware calculates the actual value of the setting.
  • Page 428 CÓPIA NÃO CONTROLADA Transport Belt Charge Adjustments **T925 Table 3-11 Mj1 Charge Pitch Table Print Drive Wave Form: Mj2 **T926 Table 3-12 Mj2 Charge Pitch Table Print Drive Wave Form: Mj3 * **T927 Table 3-13 Mj3 Charge Pitch Table Print Wave Form: Mj4 **T928 Table 3-14 Mj4 Charge Pitch Table Printing on Transparencies (OHP)
  • Page 429 CÓPIA NÃO CONTROLADA Transport Belt Charge Adjustments **T930 Table 3-16 Mj1 Charge Pitch Table Print Drive Wave Form: Mj2 **T931 Table 3-17 Mj2 Charge Pitch Table Print Drive Wave Form: Mj3 * **T932 Table 3-18 Mj3 Charge Pitch Table Print Wave Form: Mj4 **T933 Table 3-19 Mj4 Charge Pitch Table Printing on Transparencies (OHP)
  • Page 430 CÓPIA NÃO CONTROLADA Transport Belt Charge Adjustments SP No. Menu Title Meaning 1101 CHG:W1:MIDL:1 Charge Width Setting: Simplex (MID: Mj1: ID1) 1102 CHG:W1:EDGE:2 Charge Width Setting: Simplex (LE/TE: Mj1: ID2) 1103 CHG:W1:MIDL:2 Charge Width Setting: Simplex (MID: Mj1: ID2) 1104 CHG:W1:EDGE:3 Charge Width Setting: Simplex (LE/TE: Mj1: ID3) 1105...
  • Page 431 CÓPIA NÃO CONTROLADA Transport Belt Charge Adjustments SP No. Menu Title Meaning 1125 CHG:W1:MIDL:13 Charge Width Setting: Simplex (MID: Mj4: ID1) 1126 CHG:W1:EDGE:14 Charge Width Setting: Simplex (LE/TE: Mj4: ID2) 1127 CHG:W1:MIDL:14 Charge Width Setting: Simplex (MID: Mj4: ID2) 1128 CHG:W1:EDGE:15 Charge Width Setting: Simplex (LE/TE: Mj4: ID3) 1129 CHG:W1:MIDL:15...

  • Page 432: Checking Charge Pitch Applied For The Print Mode

    CÓPIA NÃO CONTROLADA Transport Belt Charge Adjustments SP No. Menu Title Meaning Charge Width Setting: Duplex (LE/TE: Mj3: ID3) (Future 1152 CHG:W2:EDGE:11 Use) Charge Width Setting: Duplex (MID: Mj3: ID3) (Future 1153 CHG:W2:MIDL:11 Use) Charge Width Setting: Duplex (LE/TE: Mj3: ID4) (Future 1154 CHG:W2:EDGE:12 Use)
  • Page 433 CÓPIA NÃO CONTROLADA Transport Belt Charge Adjustments In the Engine Maintenance Mode set SP1108 to "10". Temperature/Humidity Calibration The temperature/humidity sensor can be calibrated for the ID readings from the Temperature/Humidity Table for Side 2 printing. Before the printer is shipped from the factory the temperature/humidity sensor is set to read the front/back side of each sheet in the same way.
  • Page 434 CÓPIA NÃO CONTROLADA CÓPIA NÃO CONTROLADA...

  • Page 435: Service Tables

    CÓPIA NÃO CONTROLADA SERVICE TABLES SECTION 5 SERVICE TABLES REVISION HISTORY Page Date Added/Updated/New 02/20/2007 Group 7000 SP Modes 09/03/2008 SP Tables 32 ~ 41 09/03/2008 SP Mode CÓPIA NÃO CONTROLADA...

  • Page 436: Before You Begin

    CÓPIA NÃO CONTROLADA Before You Begin 5. SERVICE TABLES 5.1 BEFORE YOU BEGIN 5.1.1 ENTERING/EXITING SP MODE To enter SP Mode Push and hold down together for at least 3 sec then release. Push [#Enter]. To exit SP mode Press to display "3.
  • Page 437 CÓPIA NÃO CONTROLADA Before You Begin Push to display the item to select, then push [#Enter]. To return to a previous level, push [Escape]. To exit the SP mode, push [Escape] repeatedly to return to the top menu, then press [#Enter]. J007/J010/J011 CÓPIA NÃO CONTROLADA...

  • Page 438: Sp Tables

    CÓPIA NÃO CONTROLADA SP Tables 5.2 SP TABLES 5.2.1 SP TABLE KEY Notation What It Means [range/default/step/units] Example: [–127 to +128/4.5/1/0.1 mm]. ±9 Range Default Screen increments 0.1 mm Unit change for every screen increment. Here is a summary of common terms and abbreviations used in the SP code descriptions. Term What It Means Denotes “Design or Factory Use”.

  • Page 439: Group 1000

    CÓPIA NÃO CONTROLADA SP Tables 5.2.2 GROUP 1000 Main Scan, Sub Scan Registration 1000 REG:FD:NORM:F Adjust Sub Scan Registration (Normal Paper) Use this SP code to adjust writing in the sub scan registration for normal paper. Do this setting when registration does not match the direction of paper feed selected in the user image adjustment menu.
  • Page 440 CÓPIA NÃO CONTROLADA SP Tables image start position on the user image adjustment menu. [-128 to +127/FA/1/0.1 mm] 1008 REG:FD:OHP:F Adjust Sub Scan Registration (OHP: FA) Use this SP code to adjust writing in the sub scan direction for transparencies (OHP).

  • Page 441: Suction Vents

    CÓPIA NÃO CONTROLADA SP Tables 1015 FDLEN:OFFSET Adjust Amount of LF Offset in Sub Scan Direction Use this SP to set the amount of line feed before the print head begins its 2nd pass during bi-directional printing. Do this SP when it is necessary to correct color offset that occurs during bi-directional printing.
  • Page 442 CÓPIA NÃO CONTROLADA SP Tables 1103 CHG:W1:MID:2 MID: Mj1:ID2 1105 CHG:W1:MID:3 MID: Mj1:ID3 1107 CHG:W1:MID:4 MID: Mj1:ID4 Use this SP to set the pitch width of the charge applied to the MID area of normal paper (excluding the LE/TE) for printing in the High Speed (Draft) mode. Do this SP when mist build-up in the MID area of the paper in use during printing in the High Speed (Draft) mode is clogging the print head nozzles.
  • Page 443 CÓPIA NÃO CONTROLADA SP Tables Do this SP when mist build-up in the MID area of the paper in use is clogging the print head nozzles during printing with any paper in any mode, except: normal paper in High Speed (Draft) mode and glossy paper in High Quality mode. This SP setting is linked to the charge pitch tables (SP1200 to SP1231).
  • Page 444 CÓPIA NÃO CONTROLADA SP Tables SP1121：ID3 SP1123：ID4 [0 to 255/0/1/0.1 mm] Charge Width Setting Mj4: Simplex 1124 CHG:W1:EDGE:13 LE/TE: Mj4:ID1 1126 CHG:W1:EDGE:14 LE/TE: Mj4:ID2 1128 CHG:W1:EDGE:15 LE/TE: Mj4:ID3 1130 CHG:W1:EDGE:16 LE/TE: Mj4:ID4 Use this SP to set the pitch width of the charge applied to the LE/TE of glossy paper for printing in the High Quality mode.
  • Page 445 CÓPIA NÃO CONTROLADA SP Tables 1134 CHG:W2:EDGE:2 LE/TE: Mj1:ID2 1136 CHG:W2:EDGE:3 LE/TE: Mj1:ID3 1138 CHG:W1:EDGE:4 LE/TE: Mj1:ID4 Use this SP to set the pitch width of the charge applied to the LE/TE on the back side of normal paper during duplex printing in the High Speed (Draft) mode. Do this SP when mist build-up near the leading and trailing edges on the back sides of the paper during duplex printing in the High Speed (Draft) mode is clogging the print head nozzles.
  • Page 446 CÓPIA NÃO CONTROLADA SP Tables mode, except: normal paper in High Speed (Draft) mode and glossy paper in High Quality mode. This SP setting is linked to the charge pitch tables (SP1200 to SP1231). The IDs are determined by the temperature and humidity. There are 4 IDs associated with the SP numbers listed below.
  • Page 447 CÓPIA NÃO CONTROLADA SP Tables SP1154：ID4 [0 to 255/0/1/0.1 mm] 1149 CHG:W2:MID:9 MID: Mj3:ID1 1151 CHG:W2:MID:10 MID: Mj3:ID2 1153 CHG:W2:MID:11 MID: Mj3:ID3 1155 CHG:W1:MID:12 MID: Mj3:ID4 This SP is currently under development. Use this SP to set the pitch width of the charge applied to the MID area of the 2nd side of paper in future print modes (currently under development) during duplex printing.
  • Page 448 CÓPIA NÃO CONTROLADA SP Tables Use this SP to set the pitch width of the charge applied to the MID area on the 2nd side of glossy paper for duplex printing in the High Quality mode. Do this SP when mist build-up in the MID area on the 2nd side of glossy paper is causing the print heads to clog during duplex printing in High Quality mode.
  • Page 449 CÓPIA NÃO CONTROLADA SP Tables Charge ID Tables: Mj2 1208 CHG:PITCH:B1 Mj2: Less Than 10% Lookup Table Mj2: 10% → 25% Lookup Table 1209 CHG:PITCH:B2 Mj2: 25% → 35% Lookup Table 1210 CHG:PITCH:B3 Mj2: 35% → 45% Lookup Table 1211 CHG:PITCH:B4 Mj2: 45% →...
  • Page 450 CÓPIA NÃO CONTROLADA SP Tables Mj4: 10% → 25% Lookup Table 1225 CHG:PITCH:D2 Mj4: 25% → 35% Lookup Table 1226 CHG:PITCH:D3 Mj4: 35% → 45% Lookup Table 1227 CHG:PITCH:D4 Mj4: 45% → 55% Lookup Table 1228 CHG:PITCH:D5 Mj4: 55% → 65% Lookup Table 1229 CHG:PITCH:D6 Mj4: 65% →...
  • Page 451 CÓPIA NÃO CONTROLADA SP Tables MID area of transparencies for printing. The MID area is shown below. [5 to 255/0/1/mm] Set Charge of Area 2 for MID: Simplex: Any Other Than 1236 CHG:AREA2:F Use this SP to set the size of the MID on the 1st side of any paper except transparencies (OHP).

  • Page 452: Set Charge For Target Market

    CÓPIA NÃO CONTROLADA SP Tables Set Charge for Target Market 1238 CHG:REGION Set Charge for Geographic Region Use the SP to set the charge for the areas listed below. 0: Enable geographical area setting 1: Japan 2: NA (North America) 3: Europe 4: China (Mainland) 5: China (Taiwan) "5"...

  • Page 453: Set Threshold For Automatic Print Head Cleaning

    CÓPIA NÃO CONTROLADA SP Tables 5.2.3 GROUP 2000 Set Threshold for Near-Full Alert 2000 TH:WASTE:R:SNS Toner Collection Unit Sensor Use this SP to set the threshold value to trigger near full alert for the ink collection tank sensor. [0 to 1023/0/1/---] 2001 TH:WASTE:R:SOFT Software Count : Right Toner Collection Unit Use this SP to set the threshold value to trigger the full alert for the ink collection tank sensor.

  • Page 454: Set Threshold Idle Time For Maintenance Alarm

    CÓPIA NÃO CONTROLADA SP Tables 2105 TH:ACL:AL:T1H3 Idle Time (1 Hour): Humidity Step 3 2106 TH:ACL:AL:T1H4 Idle Time (1 Hour): Humidity Step 4 Use this SP to set the threshold value for the de-capping time for automatic print head cleaning done before the start of printing. [0 to 65535/0/1/sec.] 2107 TH:ACL:AL:T2H1...

  • Page 455: Group 3000

    CÓPIA NÃO CONTROLADA SP Tables Set Threshold for Venting During Printing 2200 TH:PRG:HUM11 35% Humidity 2201 TH:PRG:HUM12 65% Humidity Use this SP to set the threshold value in the humidity table switches to the table for air venting during printing. SP2200: Looks up the low humidity table (35%).

  • Page 456: Group 4000

    CÓPIA NÃO CONTROLADA SP Tables 3018 GAP:1200:H3:B:F Print Head 3: 1200 dpi: 2nd Pass 3019 GAP:1200:H4:G:F Print Head 4: 1200 dpi: 1st Pass 3020 GAP:1200:H4:B:F Print Head 4: 1200 dpi: 2nd Pass Use this SP to adjust the print head gap for 1200 dpi printing. [-128 to +127/FA/1/count.] Set Print Head Rank (Wave) 3100...

  • Page 457: Group 5000

    CÓPIA NÃO CONTROLADA SP Tables 5.2.6 GROUP 5000 Reset and Restoration Settings 5000 RST:FACT Restore Factory Default Setting Resets and threshold settings and user adjusted values. Reset Initial Tank Fill Count to Manufacturing Operation 5001 RST:INIT CNT:F Count Resets the initial fill counter to the initial factory setting (-2). 5002 RST:INIT CNT:A Reset Initial Tank Fill Count to Factory Shipping...
  • Page 458 CÓPIA NÃO CONTROLADA SP Tables Print head 1. Print head 2. Print head 3. Print head 4. Initial Fill Counter Reset Turn the printer off. After executing this menu, turn the printer on to start initial filling of the print head tanks.
  • Page 459 CÓPIA NÃO CONTROLADA SP Tables Meaning Meaning Maintenance HP Sensor PFU Relay Sensor Ink Collection Tank Sensor Duplexer Cover Sensor Carriage Position Sensor Duplexer Set Sensor Not Used Trailing Edge Sensor Paper End Sensor – Tray 2 Registration Sensor 1 Paper End Sensor –...
  • Page 460 CÓPIA NÃO CONTROLADA SP Tables Input Check: Air 5405 INPUT CHK AIR1 Tank 1: Analog Use this SP to display the analog reading of the air sensor in print head tank 1. 5406 INPUT CHK AIR2 Tank 2: Analog Use this SP to display the analog reading of the air sensor in print head tank 2. 5407 INPUT CHK AIR3 Tank 3: Analog...

  • Page 461: Group 6000

    CÓPIA NÃO CONTROLADA SP Tables Input Check: Ink Cartridge Levels 5412 INPUT CHK RES:Y Yellow Ink Cartridge 5413 NPUT CHK RES:M Magenta Ink Cartridge 5414 NPUT CHK RES:C Cyan Ink Cartridge 5415 NPUT CHK RES:K Black Ink Cartridge Use this SP to display the amount of ink that remains in each ink cartridge. Units: % Input Check: Ink Collection Unit Sensor INPUT CHK...

  • Page 462: Group 7000

    CÓPIA NÃO CONTROLADA SP Tables 5.2.8 GROUP 7000 Display Charge Count 7000 CHG CNT:S:P:M Single Counter: Monochrome Application 7001 CHG CNT:S:P:L Single Counter: Multi-Level Color Application 7002 CHG CNT:S:P:C Single Counter: Color Application 7003 CHG CNT:W:P:M Double Counter: Monochrome Application 7004 CHG CNT:W:P:L Double Counter: Multi-Level Color Application...
  • Page 463 CÓPIA NÃO CONTROLADA SP Tables 7109 AOFL CNT:S:H2 Print Head 2 7110 AOFL CNT:S:H3 Print Head 3 7111 AOFL CNT:S:H4 Print Head 4 Use this SP to display the number of air purge/ink tank re-fillings after SC990 has occurred. Display Count: Air Purges/Re-fillings After Ink End 7112 AOFL CNT:I:H1 Print Head 1...
  • Page 464 CÓPIA NÃO CONTROLADA SP Tables 7127 AIR CNT:BPC:T2 Print Head Tank 2 7128 AIR CNT:BPC:T3 Print Head Tank 3 7129 AIR CNT:BPC:T4 Print Head Tank 4 7130 AIR CNT:BPC:T5 Print Head Tank 5 7131 AIR CNT:BPC:T6 Print Head Tank 6 Use this SP to display the number of times the air sensor detected air in an an ink tank (1) re-filling before capping at the end of a print job, (2) re-filling between pages, (3) after replacing and ink cartridge.

  • Page 465: Service Life

    CÓPIA NÃO CONTROLADA SP Tables head capping. Display Count: Automatic Cleanings After Printer Has Remained Idle 7146 ACL CNT:B:H1 Idle Time 1 7147 ACL CNT:B:H2 Idle Time 2 7148 ACL CNT:B:H3 Idle Time 3 7149 ACL CNT:B:H4 Idle Time 4 Use this SP to display the number of automatic print head cleanings triggered by automatic maintenance after the printer remained idle longer than the specified threshold time.
  • Page 466 CÓPIA NÃO CONTROLADA SP Tables Display Software Count: Near End for Toner Collection Unit WASTE 7200 Right Toner Collection Unit CNT:R:NEAR Use this SP to display the current software count for the left ink collection tank. Units: ml The near-end thresholds for the printers are: J011：528 ml（528000000nl）...
  • Page 467 CÓPIA NÃO CONTROLADA SP Tables Rev. 09/2008 7209 MIST CNT:T6 Print Head Tank 6 Use this SP to display the number of times that the swing plate of the left ink collection tank has made contact with the carriage. Display Count: Paper Dust Counter for Automatic Cleaning 7210 FEED:CNT:H1 Print Head Tank 1...
  • Page 468 CÓPIA NÃO CONTROLADA SP Tables Rev. 09/2008 Display Date of Ink Collection Unit Replacement 7400 WASTE:DATE YY:MM:DD Use this SP to display the date the ink collection tanks were replaced. Date Standard: 2000 Display Standby Time 7401 PWAIT:DATE YY:MM:DD Display the total time the printer has remained in standby mode. Date Standard: 2000 Display Operation Start Date 7402...
  • Page 469 CÓPIA NÃO CONTROLADA SP Tables Rev. 09/2008 7414 JAM COUNT2 Log 2: Previous -1 7415 JAM COUNT3 Log 3: Previous -2 7416 JAM COUNT4 Log 4: Previous -3 7417 JAM COUNT5 Log 5: Previous -4 Use this SP to display the number of times jam codes have been issued. The occurrences of jam codes are stored in the order 1, 2, 3, 4, 5.
  • Page 470 CÓPIA NÃO CONTROLADA SP Tables Rev. 09/2008 Display Maintenance Log: Total Count 7428 LAST MNT CNT1 Log 1: Previous 7429 LAST MNT CNT2 Log 2: Previous -1 7430 LAST MNT CNT3 Log 3: Previous -2 Use this SP to display the total count for all maintenance executions. Display Near Full Flag: Right Ink Collection Unit 7431 WASTE NEAR FLG...
  • Page 471 CÓPIA NÃO CONTROLADA SP Tables Rev. 09/2008 Display Count: Number of Manual Printhead Cleanings 7512 DCL CNT:H1 Print Head 1 7513 DCL CNT:H2 Print Head 2 7514 DCL CNT:H3 Print Head 3 7515 DCL CNT:H4 Print Head 4 Use this SP to display the number of automatic print head cleanings done during printing Display Count: Ink Supply Time Up 7516...

  • Page 472: Bit Switches

    CÓPIA NÃO CONTROLADA Bit Switches Rev. 09/2008 Display Count: Detections of Air Present Before Maintenance Cleanings 7527 PMT CNT:A:T1 Print Head Tank 1 7528 PMT CNT:A:T2 Print Head Tank 2 7529 PMT CNT:A:T3 Print Head Tank 3 7530 PMT CNT:A:T4 Print Head Tank 4 7531 PMT CNT:A:T5...

  • Page 473: Bit Switch Summary

    CÓPIA NÃO CONTROLADA Bit Switches Rev. 09/2008 5.3.2 BIT SWITCH SUMMARY Bit SW 1: Drive Cleaning Setting Meaning Default Details Print Head Cap Do not change this setting. Control After setting to "1" returns to "0" Drive Cleaning immediately after drive cleaning Control is finished.
  • Page 474 CÓPIA NÃO CONTROLADA Bit Switches Rev. 09/2008 Setting Function Default Details Not Used Not Used Bit SW 4. Not used. Do not change these settings. Bit SW 5. Functions Common to All Models Setting Function Default Details Not Used Counter menu This is a GW specification.
  • Page 475 CÓPIA NÃO CONTROLADA Bit Switches Rev. 09/2008 Setting Function Default Details before the ink tanks are filled. OFF: Check is not done. ON: Check is done If an abnormal condition is detected, this triggers SC986 and the printer will not operate (the tanks are not filled).
  • Page 476 CÓPIA NÃO CONTROLADA Bit Switches Rev. 09/2008 Bit SW 7. Enable Functions for Individual Printer Models Bit SW 8: GW Bit Switch Setting Function Default Details ID Chip Disables/enables the ID chips. 0: ID chips recognized 1: ID chips not recognized Design Waveform Designates waveform switch Switching...

  • Page 477: Status Reports

    CÓPIA NÃO CONTROLADA Status Reports 5.4 STATUS REPORTS 5.4.1 SYSTEM SUMMARY The System Summary consists of one page and lists the most basic information about the configuration of the printer. To print the System Summary: Confirm that paper is loaded in the paper tray. Push [Menu].

  • Page 478: Service Summary

    CÓPIA NÃO CONTROLADA Status Reports 5.4.2 SERVICE SUMMARY The Service Summary consists of two pages and lists the same information as the System Summary but also provides much more detail about the configuration of the printer. To print the Service Summary: Confirm that paper is loaded in the paper tray.

  • Page 479: Engine Summary Chart

    CÓPIA NÃO CONTROLADA Status Reports 5.4.3 ENGINE SUMMARY CHART The Engine Summary Charge consists of eight pages and requires about three minutes to print. The Engine Summary Chart lists all the current SP code settings. To print the Engine Summary Chart: Do SP5200 (Print SMC).
  • Page 480 CÓPIA NÃO CONTROLADA DETAILED DESCRIPTIONS SECTION 6 DETAILED DESCRIPTION REVISION HISTORY Page Date Added/Updated/New 16 ~ 19 11/03/2008 Ink Supply System CÓPIA NÃO CONTROLADA...

  • Page 481: Detailed Section Descriptions

    CÓPIA NÃO CONTROLADA Important Parts 6. DETAILED SECTION DESCRIPTIONS 6.1 IMPORTANT PARTS 6.1.1 FRONT VIEW Top cover Open to remove paper jams. This cover must always stay closed when the machine prints. Envelope selector Push back to print on envelopes. Pull forward to print on all other types of paper. Ink cartridges Y (Yellow) M (Magenta)

  • Page 482: Rear View

    CÓPIA NÃO CONTROLADA Important Parts A4 or LTR size paper. Output tray Holds paper that has exited the printer after a print job. Pull out the output tray extension when you print on paper longer than A4 or LTR. 6.1.2 REAR VIEW USB connection point Connect the USB cable to the printer at this area.
  • Page 483 CÓPIA NÃO CONTROLADA Important Parts press them down again after reinstalling the duplex unit. Ink collection tank cover Open and remove the ink collection tank when it needs to be replaced, or before servicing the printer. NIB cover Remove this cover to access the network interface board. J007/J010/J011 CÓPIA NÃO CONTROLADA...

  • Page 484: Electrical Components

    CÓPIA NÃO CONTROLADA Electrical Components 6.2 ELECTRICAL COMPONENTS 6.2.1 OVERVIEW Print Heads Duplexer Cover Switch 1st Registration Sensor Maintenance Motor Maintenance HP Sensor Horizontal Encoder Sensor Ink Collection Tank Sensor 2nd Registration Sensor Temperature/Humidity Sensor Paper End Sensor J007/J010/J011 CÓPIA NÃO CONTROLADA...
  • Page 485 CÓPIA NÃO CONTROLADA Electrical Components Ink Level Sensor Vertical Motor Duplexer Detection Board Paper Feed Clutch Duplex Set Switch Horizontal Motor Carriage Position Sensor Cooling Fan Ink Pump Motors (x2) SENC Vertical Encoder Sensor Trailing Edge Sensor Right Front Door Switch Control Board Top Cover Switch Air Release Solenoid...

  • Page 486: Carriage Unit

    CÓPIA NÃO CONTROLADA Carriage Unit 6.3 CARRIAGE UNIT 6.3.1 OVERVIEW Carriage Unit Print Head Tank Air Release Valve Ink Level Levers 6.3.2 PRINT HEAD The wide print head increases the width of the band printed with one pass. This lets the machine print faster.

  • Page 487: Print Head Tank

    CÓPIA NÃO CONTROLADA Carriage Unit Item J007/J010 J011 Number of Nozzles 192 x 4 colors 384 x 4 colors 192 nozzles x 2 lines/head 192 nozzles x 2 lines/head Array Cross-Hatch (150 dpi x 2 lines) Voltage Element Piezoelectric 6.3.3 PRINT HEAD TANK Ink Supply Port Ink Reservoir Air Release Valve...

  • Page 488: Ink Ejection Device

    CÓPIA NÃO CONTROLADA Carriage Unit Plastic bellows. A spring forces out the flexible, thin plastic film on the left side of the ink tank. Ink level lever. When the ink tank is mounted in the printer, this lever pushes the bellows down to increase pressure in the ink reservoir.

  • Page 489: Ink Near End

    CÓPIA NÃO CONTROLADA Carriage Unit port. This device is unique. Other printers on the market use small heaters that form bubbles to eject ink from the ports. 6.3.5 INK NEAR END The printer detects ink near-end in two ways: The printer software maintains a count of how much ink is consumed from each cartridge and signals near-end when a cartridge is nearly empty.

  • Page 490: Ink Out

    CÓPIA NÃO CONTROLADA Carriage Unit 6.3.6 INK OUT Two sensor pins [1] (1 pair for each tank) monitor the amount of air in the print head tank. These pins detect changes in the voltage differential on the surface of the ink inside the print head tank.

  • Page 491: St Registration Sensor

    CÓPIA NÃO CONTROLADA Carriage Unit 2nd Registration Sensor 1st Registration Sensor The 1st registration sensor is attached to the left side of the carriage and moves side to side with the carriage during printing. The 1st registration sensor performs two important functions for print control: Detects the leading edge of every sheet Detects the width of the paper when the carriage and sensor pass horizontally over the vertical edge of the paper as it feeds.

  • Page 492: Ink Supply System

    CÓPIA NÃO CONTROLADA Ink Supply System 6.4 INK SUPPLY SYSTEM 6.4.1 OVERVIEW Ink cartridges （x 4): Y, M, C, K Ink Pump Unit Ink Supply Tubes J007/J010/J011 6-12 CÓPIA NÃO CONTROLADA...

  • Page 493: Ink Cartridges

    CÓPIA NÃO CONTROLADA Ink Supply System 6.4.2 INK CARTRIDGES Color index tab Grip Release Contacts Ink supply port There is a separate ink cartridge for each color (Y, M, C, K). Each ink cartridge is vacuum packed. Ink cartridges are available in different sizes. The starter cartridges are provided with purchase of the printer and contain less ink than the medium and large capacity ink cartridges that must be purchased.

  • Page 494: Ink Cartridge Set Sensors

    CÓPIA NÃO CONTROLADA Ink Supply System Size Color Capacity (cc 25.48 25.52 Large (for purchase) 67.61 59.53 58.10 57.97 The estimated service life of an ink cartridges is only a rough estimate. The estimated service life may vary significantly due to the amount of coverage on a page, environmental conditions, and so on.

  • Page 495: Ink Pumps

    CÓPIA NÃO CONTROLADA Ink Supply System signals when: A cartridge is not in the machine A cartridge is not installed correctly To solve this problem, the operator must open the ink cartridge cover and confirm whether: A cartridge is not in the machine A cartridge is not installed properly 6.4.4 INK PUMPS Ink Pump Motor 1...
  • Page 496 CÓPIA NÃO CONTROLADA Ink Supply System Rev. 11/2008 M/Y compartment (for Magenta, Yellow Ink cartridges) K/C compartment (For Black, Cyan Ink cartridges) Each compartment contains: 1 pump motor. 2 pumps (one for each ink cartridge) 2 cams When a print head tank needs ink: The printer switches on one ink pump motor.

  • Page 497: Print Heads

    CÓPIA NÃO CONTROLADA Ink Supply System Rev. 11/2008 6.4.5 PRINT HEADS The mechanisms that supply the ink from the ink cartridges to the print heads are identical for both printer models. However, the number of components and their arrangement are slightly different.
  • Page 498 CÓPIA NÃO CONTROLADA Ink Supply System Rev. 11/2008 Two ink pump motors [6] drive the simple pump mechanisms that draw ink out of the ink cartridges [7] and send it to the head tanks. One ink pump motor operates the pumps of two ink cartridges. The ink pump motor drives a single worm gear.

  • Page 499: Print Head Maintenance

    CÓPIA NÃO CONTROLADA Ink Supply System Rev. 11/2008 The components and operation of the print heads in the J011 are identical to those of the J007/J010 described above. However, two additional print head units are provided on the J007/J010. The outer print heads unit both supply Yellow and Magenta ink. During bi-directional printing: On the left-to-right pass, the print heads on the far right lay down yellow ink over magenta.

  • Page 500: Maintenance Unit

    CÓPIA NÃO CONTROLADA Ink Supply System 6.4.7 MAINTENANCE UNIT Overview The maintenance unit performs two important functions: Keeps the surface of the print heads moist when they are not being used. Cleans the print heads with suction during print head cleaning. (The print heads are also cleaned automatically at prescribed intervals.
  • Page 501 CÓPIA NÃO CONTROLADA Ink Supply System Cleaning starts with the carrier and print heads capped and resting on top of the maintenance unit. When the cleaning cycle starts, the maintenance unit is lowered by the rotation of the main shaft. The cams rotate away from the bottom of the unit. At the same time, the carriage moves the print head unit to the left.
  • Page 502 CÓPIA NÃO CONTROLADA Ink Supply System Only the first vent can siphon ink from the print head into the ink collection tank. Another cam on the main shaft presses the maintenance unit up so the C print head covers the first vent. Next, the maintenance motor reverses.

  • Page 503: Ink Collection Tank

    CÓPIA NÃO CONTROLADA Ink Supply System Cleaning Table Idle Time Required Cleaning Time J007/J010 J011 > 10 hours, < 3 days 20 s 24 s > 3 Days, < 7 Days 20 to 80 s 24 to 160 s > 7 Days, < 1 Month 80 s 160 s >...

  • Page 504: Ink Collection Ink Level Sensor

    CÓPIA NÃO CONTROLADA Ink Supply System Inside the printer, the maintenance unit [1] sits on top of the ink collection tank [2]. The ink from the maintenance unit enters the tank through the slot [3]. The ink collection tank [4] sensor detects when the tank is full and needs to be replaced. Once the ink collection tank is full, discard it.

  • Page 505: Flushing Unit

    CÓPIA NÃO CONTROLADA Ink Supply System J011: 100 prints These are only rough estimates. Fewer pages are printed if many normal and full print head cleanings are done after the maintenance alert. SC 992 (Ink Collection Tank Full Error) appears if no maintenance procedures are done.

  • Page 506: Carriage Drive

    CÓPIA NÃO CONTROLADA Carriage Drive 6.5 CARRIAGE DRIVE 6.5.1 OVERVIEW Horizontal Motor Drive Gear Timing Belt Carriage (Print Heads) Guide Rod Horizontal Encoder (Translucent Film) A horizontal motor drive gear turning [1] drives a timing belt [2] connected to the carriage [3].

  • Page 507: Envelope Selector

    CÓPIA NÃO CONTROLADA Carriage Drive mounted on the left rear corner of the printer behind the duplex unit. 6.5.2 ENVELOPE SELECTOR Move the envelope selector [1] to adjust size of the gap between the print heads and the surface of the paper. Pushing the lever to the back moves the print heads slightly away from the surface of thick paper and envelopes.

  • Page 508: Paper Feed, Transport, Output

    CÓPIA NÃO CONTROLADA Paper Feed, Transport, Output 6.6 PAPER FEED, TRANSPORT, OUTPUT 6.6.1 OVERVIEW Transport Belt Unit HVPS (High Voltage Power Supply) Vertical Encoder Vertical Encoder Sensor Vertical Motor 6.6.2 CASSETTE LOCK/RELEASE The arms [1] and [2] on both sides of the cassette [3] (guided by rails slanting upward ) raise the bottom plate [4] when the paper cassette is pushed into the printer.

  • Page 509: Leading Edge And Paper Size Detection

    CÓPIA NÃO CONTROLADA Paper Feed, Transport, Output 6.6.3 LEADING EDGE AND PAPER SIZE DETECTION There is no paper size sensor in the standard paper cassette or in the optional 500-Sheet Paper Tray for the J008. The paper size can be set on the printer operation panel. The paper size can also be selected with the software application or the printer driver.

  • Page 510: Paper Transport Drive

    CÓPIA NÃO CONTROLADA Paper Feed, Transport, Output the feeler, this turns on the trailing edge sensor [2]. The length of time the trailing edge sensor remains on is used to measure the length of the paper for printing control. A paper jam alert occurs when: The paper feed roller rotates forward twice.

  • Page 511: Transport Belt

    CÓPIA NÃO CONTROLADA Paper Feed, Transport, Output The feeler of the trailing edge sensor depresses and switches the trailing edge sensor When the trailing edge sensor goes on, the carriage moves to the right of center. This lets the 1st registration sensor detect the leading edge of the paper. The 1st registration sensor also detects the right edge of the sheet when the carriage and sensor move toward the carriage HP sensor on the right.

  • Page 512: Charge Leak Detection

    CÓPIA NÃO CONTROLADA Paper Feed, Transport, Output humidity near the charge roller and transport belt. The temperature/humidity readings of this sensor are matched with values in lookup tables cross-indexed with combinations of temperature and humidity readings. The values read from the tables are used to adjust the width of the bias (bias pitch) applied to the transport belt.

  • Page 513: Cooling Fan

    CÓPIA NÃO CONTROLADA Paper Feed, Transport, Output When a charge leak is detected: The voltage supply from the power pack [1] gets interrupted immediately The printer stops the current print job in progress. The carriage goes back to its home position. The print heads gets capped.

  • Page 514: Electrical Component Functions

    CÓPIA NÃO CONTROLADA Electrical Component Functions 6.7 ELECTRICAL COMPONENT FUNCTIONS 6.7.1 MAIN BOARDS PCB Abbreviation What It Means Control Board Cartridge Connector Board Duplex Interface Board Head Relay Board Operation Panel Unit HVPS High Voltage Power Supply Power Supply Unit J007/J010/J011 6-34 CÓPIA NÃO CONTROLADA...

  • Page 515: Control Board

    CÓPIA NÃO CONTROLADA Electrical Component Functions 6.7.2 CONTROL BOARD The control board exerts overall control of the machine, including Image data processing Interface management: USB and all the other boards Controls all sensors, and motors for all I/O devices 6-35 J007/J010/J011 CÓPIA NÃO CONTROLADA...

  • Page 516: Ccb

    CÓPIA NÃO CONTROLADA Electrical Component Functions 6.7.3 CCB The CCB (Cartridge Control Board), mounted in the cartridge holder behind the right front door of the printer relays signals between the control board and the ink pump motors and relays the ID chip signals. The ink pump motor signals control the operation of the ink pump motors that pump ink from the ink cartridges to the ink tanks in the print heads.

  • Page 517: Dib

    CÓPIA NÃO CONTROLADA Electrical Component Functions 6.7.4 DIB The DIB (Duplex Interface Board) interfaces between the duplexer and the control board. The duplex unit set sensor detects whether the duplex is unit is installed correctly. The printer cannot be used if the duplexer is not installed. (The duplexer is not an option.) The duplex cover sensor detects whether the duplex cover is closed.

  • Page 518: Hrb

    CÓPIA NÃO CONTROLADA Electrical Component Functions 6.7.5 HRB The HRB contains these important components and functions: Carriage horizontal position detection Paper leading edge, horizontal width detection Temperature detection of the area near the print heads Waste ink tank full detection Print head control J007/J010/J011 6-38...

  • Page 519: Opu

    CÓPIA NÃO CONTROLADA Electrical Component Functions 6.7.6 OPU The OPU (Operation Panel Unit) controls the operation of the operation panel mounted on the right side of the printer. The operation panel presents one LCD (16 characters x 2 lines) and 9 keys for operation of the printer and printer menus. The OPU also has the 6-39 J007/J010/J011 CÓPIA NÃO CONTROLADA...

  • Page 520: Hvps

    CÓPIA NÃO CONTROLADA Electrical Component Functions right cover sensor that detects whether the right cover is open or closed. 6.7.7 HVPS The HVPS (High Voltage Supply) board generates the high voltage that is applied to the transport belt that holds the paper on the belt during printing. Two interlock switches prevent the HVPS from operating with either or both the top cover of the printer or the duplex unit open.

  • Page 521: Electrical Component Summary

    CÓPIA NÃO CONTROLADA Electrical Component Functions 6.7.9 ELECTRICAL COMPONENT SUMMARY Component Function Clutches A one-way clutch that controls the operation of the pick-up roller. Releases and allows the pick-up roller (a half roller) to rotate and pick-up the sheet and feed it. Bypass Paper Feed When the roller reaches its point of half-rotation, the Clutch –...
  • Page 522 CÓPIA NÃO CONTROLADA Electrical Component Functions Component Function J007/J010: Not present. Ink Pump Motor (Y) – J011: Runs forward to pump yellow (Y) to Print Head DCM5 4, reverses to pump Yellow (Y) to Print Head 1. Mounted in the maintenance unit. Drives the maintenance unit: 1) Rotates forward to drive the shaft that raises and lowers the caps during print head Maintenance Motor –...
  • Page 523 CÓPIA NÃO CONTROLADA Electrical Component Functions Component Function Board) board performs many important functions: 1) contains the horizontal encoder sensor that reads the horizontal encoder (the film strip) that controls the reverse/forward timing of the horizontal motor that moves the carriage during printing, 2) relays the readings of the 1st registration sensor mounted on the left edge of the carriage, 3) contains a small thermistor that detects the temperature around the print heads, 4)
  • Page 524 CÓPIA NÃO CONTROLADA Electrical Component Functions Component Function Print Heads J007/J010: Contains 2 ink tanks: K, C. Print Head 1 J011: Contains 2 ink tanks: Y, M J007/J010: Contains 2 ink tanks: M, Y Print Head 2 J011: Contains 1 ink tank: K J007/J010: None Print Head 3 J011: Contains 1 ink tank: C...
  • Page 525 CÓPIA NÃO CONTROLADA Electrical Component Functions Component Function whether the ink cartridge is inserted or inserted correctly. A "smart" reflective sensor mounted at the back of the Ink Collection Tank ink collection tank. Detects when the ink collection Sensor tank is almost full and alerts the operator that the ink collection tank needs to be replaced.
  • Page 526 CÓPIA NÃO CONTROLADA Electrical Component Functions Component Function Troubleshooting". Mounted at the right, rear corner of the printer (viewed from the back). The feeler of this interrupt sensor is mounted in the center of the paper path and connected to a long shaft. The end of the shaft has an actuator that moves in and out of the sensor gap.
  • Page 527 CÓPIA NÃO CONTROLADA Electrical Component Functions Component Function Thermistor This is a small bulb thermistor on the end of a wire and Thermistor attached to the HRB. This thermistor measures the temperature around the print heads. 6-47 J007/J010/J011 CÓPIA NÃO CONTROLADA...

  • Page 528: Basic Operation

    CÓPIA NÃO CONTROLADA Basic Operation 6.8 BASIC OPERATION 6.8.1 INITIALIZATION SEQUENCE AT POWER ON Start: Power ON Operation Panel LED Check Vertical Motor (Transport Belt) Operation Check Maintenance Motor HP Check Carriage HP Check Ink collection tank Full Check Ink Level Check Inside Print Head Carriage All Scan Check Capping 10.

  • Page 529: Image Processing

    CÓPIA NÃO CONTROLADA Image Processing 6.9 IMAGE PROCESSING Here is a brief summary of the steps in image processing: Print Job. The software application sends the print job to the printer driver. Band Processing. The print job gets divided into units of bands. Interlace Processing.

  • Page 530: Duplex Unit

    CÓPIA NÃO CONTROLADA Duplex Unit 6.10 DUPLEX UNIT 6.10.1 OVERVIEW Duplexer Cover Button Duplexer Cover Duplexer Locks (x 2) J007/J010/J011 6-50 CÓPIA NÃO CONTROLADA...

  • Page 531: Duplex Drive

    CÓPIA NÃO CONTROLADA Duplex Unit 6.10.2 DUPLEX DRIVE The main gear [1] of the vertical motor of the printer drives the duplex drive gear [2]. Here is a brief summary of how the duplex unit operates: The trailing edge sensor goes off after the trailing edge of the sheet passes overhead and the front side has printed.

  • Page 532: Duplexer Set Switch

    CÓPIA NÃO CONTROLADA Duplex Unit 6.10.4 DUPLEXER SET SWITCH The Duplex Unit set switch [1], a micro-switch in the printer, detects the presence of the Duplex Unit. This occurs when the Duplex Unit is installed correctly on the back of the printer: The unit the set lever [2] depresses the Duplex Unit set switch.
  • Page 533 CÓPIA NÃO CONTROLADA Duplex Unit The bypass tray is equipped with side fences [1] and [2] that can be adjusted to accept a variety of standard paper sizes and envelopes. The tray extension [3] can be extended for long paper sizes. The tray can hold 100 sheets of standard weight paper (60 to 105 g/m ).

  • Page 534: Paper Feed Unit J506 (Tray 2)

    CÓPIA NÃO CONTROLADA Paper Feed Unit J506 (Tray 2) 6.11 PAPER FEED UNIT J506 (TRAY 2) 6.11.1 OVERVIEW Paper Feed Unit J506 The Paper Feed Unit (PFU) J506: Can be installed with the J008 only. Contains one universal paper cassette with adjustable fences that can hold a variety of standard paper and envelope sizes.

  • Page 535: Paper Feed

    CÓPIA NÃO CONTROLADA Paper Feed Unit J506 (Tray 2) The bottom plate rises against the bottom of the paper stack as guide rails raises the bottom stack when the cassette is pushed into the printer. The pressure of the bottom plate on the bottom of the stack keeps the top of the stack at the correct position to feed the paper.
  • Page 536 CÓPIA NÃO CONTROLADA CÓPIA NÃO CONTROLADA...

  • Page 537: Specifications

    CÓPIA NÃO CONTROLADA SPECIFICATIONS SECTION 7 SPECIFICATION REVISION HISTORY Page Date Added/Updated/New 4 ~ 9 02/20/2007 Specifications CÓPIA NÃO CONTROLADA...

  • Page 538: Specifications

    CÓPIA NÃO CONTROLADA Specifications 7. SPECIFICATIONS 7.1 SPECIFICATIONS 7.1.1 PRINTER ENGINE BASE SPECIFICATIONS Basic Configuration Desktop Printing Method On-Demand GEL JET Ink Printing Technology First Print Time J007/J010 Less than 8 sec. 1st feed to output. J011 Less than 6 sec. 1st feed to output.

  • Page 539: Print Area

    CÓPIA NÃO CONTROLADA Specifications Resolution Paper Mode Mono/Bi-direct. Normal High Speed (Draft) J007/J010 300 x 150 (4-color) 2-direct./1 pass J011 300 x 300 (4-color) 2-direct./1 pass Std (Speed Priority) 600 x 300 (4-color) 2-direct./1 pass Std. (Quality Priority) 600 x 600 (4-color) 2-direct./1 pass Ink-Jet Std (Speed Priority)

  • Page 540: Noise Levels

    CÓPIA NÃO CONTROLADA Specifications EU/ASIA: 220 to 240V 10%, 50 to 60 Hz Power Consumption J007 J010 J011 During Operation 38 W 46 W Energy Saver Mode Time Shift to Energy 15 min. Save Noise Levels Standby Sound Pressure Level Less than 34 dB (A) Sound Power Level Less than 40 dB (A)

  • Page 541: Paper Types

    CÓPIA NÃO CONTROLADA Specifications Rev. 02/2007 Weight Printer J007/J010 Standalone Less than 14 kg (30.8 lb.) Weight With Option (Bypass) Less than 16.5 kg (36.3 lb.) J011 Standalone Less than 15.5 kg (34.1 lb.) With Options (Bypass + PFU) Less than 23.5 kg (51.7 lb.) Paper Types Tray 1 (Standard) Standard PPC, Thick Paper, Color Paper, Tractor Drive, OHP...

  • Page 542: Supported Paper Sizes

    CÓPIA NÃO CONTROLADA Specifications Rev. 02/2007 Paper Normal Paper 500 80 g/m Capacity lb.) Paper Size Max. (W x L) 216 x 356 mm (8 ½ x 14 in.) Range Min. (W x L) 148 x 210 mm (5.8 x 8.3, approx. A5 SEF) Size Detection Printer operation panel setting required.
  • Page 543 CÓPIA NÃO CONTROLADA Specifications Rev. 02/2007 Type Name Feede Size Bypass Tray Tray Face- Duplex 210 x 297 mm 257 x 364 mm 182 x 257 mm 257 x 182 mm 125 x 176 mm 176 x 125 mm 11" x 17" 81/2"...
  • Page 544 CÓPIA NÃO CONTROLADA Specifications Rev. 02/2007 To Be Announced (Pending) Europe/Asia Tray Tray Face- Type Name Feed Size Bypass Duplex Plain A3 W 12" x 18" Paper 297 x 420 mm 210 x 297 mm 297 x 210 mm 148 x 210 mm 210 x 148 mm 105 x 148 mm 257 x 364 mm...

  • Page 545: Printer Interface, Operating Systems

    CÓPIA NÃO CONTROLADA Specifications Rev. 02/2007 Tray Tray Face- Rev. 02/2007 Type Name Feed Size Bypass Duplex 16 Kai 267 x 195 mm 16 Kai 195 x 267 mm Envelopes Com10 " x 7 " Monarch " x 7 " 114 x 162 mm 162 x 229 mm DL Env...

  • Page 546: Consumables J007/J010, J

    CÓPIA NÃO CONTROLADA Specifications Rev. 02/2007 7.1.6 CONSUMABLES J007/J010, J011 J734 M size Print Cartridge Black – K J735 M size Print Cartridge Cyan – C J736 M size Print Cartridge Magenta – M J737 M size Print Cartridge Yellow – Y J738 L size Print Cartridge Black –...
  • Page 547 CÓPIA NÃO CONTROLADA CÓPIA NÃO CONTROLADA...
  • Page 548 CÓPIA NÃO CONTROLADA J007/J010/J011 CALL CENTER MANUAL CÓPIA NÃO CONTROLADA...
  • Page 549 CÓPIA NÃO CONTROLADA CÓPIA NÃO CONTROLADA...
  • Page 550 CÓPIA NÃO CONTROLADA J007/J010/J011 CALL CENTER MANUAL Table of Contents Before You Begin ........................ 3 Call Center Support Flow ....................3 Troubleshooting........................4 Print Head Cleaning Flow....................4 Call Center Quick Reference Table ................... 5 Troubleshooting Guide ...................... 8 Computer freezes ......................8 Error Messages ......................
  • Page 551 CÓPIA NÃO CONTROLADA CÓPIA NÃO CONTROLADA...

  • Page 552: Before You Begin

    CÓPIA NÃO CONTROLADA Before You Begin Before You Begin Call Center Support Flow Important Notes This manual applies to the following machines: Model Name Product Code GX3000 J007 GX3050 J010 GX5050 J011 The print head maintenance procedures (printing the test pattern, print head cleaning and flushing) can be done on the printer operation panel or from the RPCS printer driver.

  • Page 553: Troubleshooting

    CÓPIA NÃO CONTROLADA Troubleshooting Print Head Cleaning Flow Guide the user through these steps to confirm that there is a problem with the print head that print head cleaning cannot solve. The print head maintenance procedures (printing the test pattern, print head cleaning and flushing) can be done on the printer operation panel or from the RPCS printer driver.

  • Page 554: Call Center Quick Reference Table

    CÓPIA NÃO CONTROLADA Troubleshooting Call Center Quick Reference Table Problem Page Computer freezes No free space available on HDD Error Messages Cover alert message does not disappear Ink cartridge alert message does not disappear Printer cannot print Paper out Ink cartridge set incorrectly Temperature out of range Exit Tray Exit tray damaged...
  • Page 555 CÓPIA NÃO CONTROLADA Problem Page Image density uneven p.17 Ink End Ink end alert does not go off p.18 Ink end alert occurs too early p.18 p.19 Installation Problems Strange Noises p.19 Paper Jams Paper jams and printer stops p.20 Paper tray does not lock p.21 Power On/Off...
  • Page 556 CÓPIA NÃO CONTROLADA Troubleshooting Problem Page SC999 Maintenance Stepping Motor Out of Home Position p.25 Call Center Manual J007/J010/J011 CÓPIA NÃO CONTROLADA...

  • Page 557: Troubleshooting Guide

    CÓPIA NÃO CONTROLADA Troubleshooting Guide Computer freezes No free space available on HDD How much free space is available on the HDD? (At least 70 MB required) If there is no free space on the HDD, delete some files to create more space on the HDD. Instructions If the Status Monitor is set for "Auto start up setting", disable this setting.
  • Page 558 CÓPIA NÃO CONTROLADA Troubleshooting Printer cannot print Are the hardware connections secure and the software application settings correct? Instructions Check the Status Monitor. Follow the Status Monitor instructions to solve the problem. Check the power cord and USB connection points to confirm secure connections. Check the printer driver settings, software application settings, and computer settings.

  • Page 559: Exit Tray

    CÓPIA NÃO CONTROLADA lower. The printer will not return to standby mode until it has warmed to the room temperature. Open the Status Monitor. Follow the Status Monitor instructions if any are displayed. Swap and repair if this does not solve the problem. Exit Tray Exit tray damaged What is the extent of the damage to the exit tray?
  • Page 560 CÓPIA NÃO CONTROLADA Troubleshooting Select "Head-cleaning" or "Head-flushing" and push [#Enter]. Allow the printer to stand alone for about 10 minutes after the first cleaning. Select the color or the print that is blocked or select "All Heads" to clean all the print heads and push>...
  • Page 561 CÓPIA NÃO CONTROLADA Use the printer driver to adjust the Print Quality Setting. In the printer driver: Printer Configuration> Adjust Color Density> Obtain Printer Optimize Value Change the Print Quality setting. B. Does the blurring occur in only text or in images as well? The amount of paper feed may be out of adjustment.
  • Page 562 CÓPIA NÃO CONTROLADA Troubleshooting of offset. This problem can be caused by: Misalignment of the print head Incorrect registration settings Incorrect gap between print head and transfer belt. Instructions: RPCS Printer Driver Do the print head alignment adjustment with the printer driver. Do the registration adjustment to set the print start position.
  • Page 563 CÓPIA NÃO CONTROLADA Push [Online] to leave the Menu mode. To adjust registration: Push [Menu] select "Maintenance", and push [#Enter]. Select "Registration" and push [#Enter]. Select "Pr. Test Sheet" and push [#Enter]. Select the paper tray ("Tray 1 for example) and push [#Enter]. Select the paper type and push [#Enter].
  • Page 564 CÓPIA NÃO CONTROLADA Troubleshooting 10. Push [Online] to leave the Menu mode. Printed surface dirty Are you printing a document that contains large areas of coverage with the same color ink? Several conditions can cause unsatisfactory printing results: Dirty transfer belt Incorrect setting of the envelope selector Blocked print head nozzles Paper warping due to excessive ink...
  • Page 565 CÓPIA NÃO CONTROLADA Images too light A. Is the printer operating with the optimum settings? The optimum settings can be enabled with the printer driver. Instructions Open the printer driver. Select "Printer Configuration"> "Adjust Color Density"> "Obtain Printer Optimize Value". B.
  • Page 566 CÓPIA NÃO CONTROLADA Troubleshooting Open the printer driver and do three "Head-Cleanings". Print a Nozzle Check Pattern between each cleaning to check the result. If three "Head-Cleanings" does not solve the problem, use the printer driver to do one "Head-Flushing". Swap the printer for repair if the "Head-Flushing"...

  • Page 567: Ink End

    CÓPIA NÃO CONTROLADA Open the printer driver. Select "Printer Configuration"> "Adjust Color Density"> "Obtain Printer Optimize Value". Check the Print Quality setting and determine if it is appropriate for the print job. Open the printer driver and do three "Head-Cleanings". Print a Nozzle Check Pattern between each cleaning to check the result.

  • Page 568: Installation Problems

    CÓPIA NÃO CONTROLADA Troubleshooting E. Is the LED flashing? If the Status Monitor is not available, the flashing LED signals ink-end or an open cover. Instructions Have a sufficient number of ink cartridges (especially C cartridges) on hand if you are printing documents with large areas of coverage.

  • Page 569: Paper Jams

    CÓPIA NÃO CONTROLADA Never attempt to disassemble the printer. Keep paper clips, staples, etc. away from the printer. If any liquid spills into the printer, switch it off immediately, then disconnect the power cord. Call for service. Paper Jams Paper jams and printer stops A.
  • Page 570 CÓPIA NÃO CONTROLADA Troubleshooting Reinstall the paper tray and rear cover. E. Is the paper failing to feed from the paper tray? Instructions Confirm that the paper sets and locks securely. If the cassette does not lock in place, try to determine if the paper cassette or the printer is damaged at the connection points.

  • Page 571: Power On/Off

    CÓPIA NÃO CONTROLADA Is the printer plugged in to a power source? Instructions If the printer is connected to the printer and plugged into a power source: Confirm that the power source is rated for the printer. Disconnect the printer and connect another electrical device to the same power source.

  • Page 572: Sc Codes

    CÓPIA NÃO CONTROLADA Troubleshooting Instructions If the size of the print job is very large, change the print mode. If the problem is not related to the size of the print data, use the printer driver to switch to the EMF format spooling. Printer stops before the print job finishes Is there a paper size selection in the software application that the printer cannot recognize?
  • Page 573 CÓPIA NÃO CONTROLADA SC Code If the error persists, the machine requires servicing by a qualified service technician. Note: SC978 means that the ink collection tank is full. Arrange to send a new ink collection tank to the customer. The customer can replace the ink collection tank.
  • Page 574 CÓPIA NÃO CONTROLADA Troubleshooting Never attempt to clean the ink collection tank and reuse it. SC993 High Voltage Leak Have you turned the printer off? This SC code was triggered by the accumulation of condensation or ink spillage onto the transport belt.
  • Page 575 CÓPIA NÃO CONTROLADA Instructions Cycle the machine off/on. If this does not solve the problem, swap the printer for repair. J007/J010/J011 Call Center Manual CÓPIA NÃO CONTROLADA...

  • Page 576: Reference

    CÓPIA NÃO CONTROLADA Reference Rev. 11/2006 Reference Customer Replaceable Parts This is a list of the parts that can be replaced by the customer. The procedures for the replacement of these parts are described in the "Parts Replacement Guide" attached to the end of this Call Center Manual.

  • Page 577: Machine Configuration

    CÓPIA NÃO CONTROLADA Machine Configuration Model Printer Duplexer Bypass T. PCL 5e/6 GX3000 Standard Standard Option N.A. Option N.A. GX3050 Standard Standard Option N.A. Standard Standard GX5050 Standard Standard Option Option Standard Standard Standard: Provided with printer purchase. Option: Must be ordered/purchased separately. N.A.: Not available, cannot be used.

  • Page 578: Counter Specifications

    CÓPIA NÃO CONTROLADA Reference Counter Specifications The J007/J010/J011 are equipped with counters for meter click billing. The previous models had only the paper feed counter. Counter Panel SP Mode Purpose Sheet Color Page To know number of pages Counter printed. Level Color Total 0≤a<5%...

  • Page 579: Printer Driver Screens

    CÓPIA NÃO CONTROLADA Printer Driver Screens RPCS Driver RPCS Driver: Maintenance Sheet Button Function Nozzle Check Check the condition of the print head nozzles. Adjust Printhead Allows adjustment to minimize banding. Position Cleans print head nozzles by flushing them lightly with Head-Cleaning ink.
  • Page 580 CÓPIA NÃO CONTROLADA Reference RPCS Driver: Setup Sheet Button Function Determines the quality of the print. The higher the quality, the slower the printing speed. The lower the Print Quality quality, the faster the printer speed. "High Speed" on the J007/J010 uses simulated B/W.
  • Page 581 CÓPIA NÃO CONTROLADA RPCS Driver: Adjust Color Density Dialog Box Button Function Obtain Printer Optimum Value Optimizes color brightness Adjusts print density (not available on previous Density for plain paper printing model). RPCS Driver: Environmental Settings Dialog Box Button Function Allows selection of language for printer driver screens and Language messages.

  • Page 582: Pcl Driver

    CÓPIA NÃO CONTROLADA Reference PCL Driver PCL Driver: Maintenance Sheet With the PCL driver: Maintenance cannot be done from the printer driver. Maintenance must be done on the operation panel. Button Function Level Color Conserves ink during image printing. PCL Driver: Paper Sheet Button Function Determines the quality of the print.
  • Page 583 CÓPIA NÃO CONTROLADA Button Function Image density with Image density can be adjusted. (Not available on plain paper printing previous model.) J007/J010/J011 Call Center Manual CÓPIA NÃO CONTROLADA...

  • Page 584: User Replacement Guide

    CÓPIA NÃO CONTROLADA User Replacement Guide User Replacement Guide User Replacement Procedures Safety This is the Parts Replacement Guide for the J007/J010/J011. Development No. Model Name J007 GX3000 J010 GX3050 J011 GX5050 For Your Safety To avoid the danger of electrical shock from high voltage points inside the printer, never remove any cover or other part unless this guide instructs you to do so.

  • Page 585: Paper Tray (Tray 1) And Output Tray

    CÓPIA NÃO CONTROLADA Paper Tray (Tray 1) and Output Tray First, always switch the printer off and disconnect the power cord from the power source. Then disconnect all other cables (USB, etc.) Pull the paper tray [1] straight out of the printer. Press in both arms [2] and [3] of the output tray to release them then pull the output tray out of the printer.

  • Page 586: End Fence (Length Adjuster - Tray 1)

    CÓPIA NÃO CONTROLADA User Replacement Guide End Fence (Length Adjuster – Tray 1) First, always switch the printer off and disconnect the power cord from the power source. Then disconnect all other cables (USB, etc.) Raise the output tray. Pull out the paper tray [1] until it stops. Remove all the paper from the paper tray.

  • Page 587: Ink Collection Tank Cover

    CÓPIA NÃO CONTROLADA Ink Collection Tank Cover First, always switch the printer off and disconnect the power cord from the power source. Then disconnect all other cables (USB, etc.) At the right rear corner, push down tab [1]. Disconnect the cover hooks from the printer body and remove the cover [2]. Duplex Unit First, always switch the printer off and disconnect the power cord from the power source.

  • Page 588: Right Front Door (Ink Cartridge Cover)

    CÓPIA NÃO CONTROLADA User Replacement Guide Reinstallation Always press down and lock the left and right release tabs after you set the Duplex Unit in the machine. The duplex unit must be installed for the printer to operate correctly for both single-side printing and double-side printing.

  • Page 589: Pfu (Paper Feed Unit - Optional Tray 2)

    CÓPIA NÃO CONTROLADA PFU (Paper Feed Unit – Optional Tray 2) First, always switch the printer off and disconnect the power cord from the power source. Then disconnect all other cables (USB, etc.) Pull the tray [1] out of the printer. Remove the top cover [2] to load paper.
  • Page 590 CÓPIA NÃO CONTROLADA User Replacement Guide lower it slightly as shown to detach it. If the end fence does not lower easily, slide it in the groove until you find a location where it will lower. To set a new end fence, find a wide spot in the groove where the projection on the bottom of the end fence will fit into the groove.
  • Page 591 CÓPIA NÃO CONTROLADA CÓPIA NÃO CONTROLADA...

  • Page 592: Repair Center Manual

    CÓPIA NÃO CONTROLADA J007/J010/J011 REPAIR CENTER MANUAL REPAIR CENTER MANUAL HISTORY Page Date Added/Updated/New 11/28/2006 Customer replaceable parts 02/20/2007 Cleaning the machine before storage CÓPIA NÃO CONTROLADA...
  • Page 593 CÓPIA NÃO CONTROLADA CÓPIA NÃO CONTROLADA...
  • Page 594 CÓPIA NÃO CONTROLADA J007/J010/J011 REPAIR CENTER MANUAL Table of Contents Before You Begin ........................ 5 Swap and Repair Flow ...................... 5 Repair Center Work Flow ....................6 Arrival Check........................7 Machine Check After Arrival at the Center................. 7 RPCS Printer Driver....................... 7 PCL Printer Driver......................
  • Page 595 CÓPIA NÃO CONTROLADA Printer Paper Path Jams....................24 Tray 1 .......................... 25 Tray 2 .......................... 27 Printer Display Errors ...................... 29 Bypass Tray ......................... 29 Cover ........................... 29 Duplex Unit ........................30 Ink..........................31 Paper ........................... 32 Temperature ........................ 34 Tray ..........................
  • Page 596 CÓPIA NÃO CONTROLADA 6. Preparing a Machine for Transport................59 Before Transporting......................59 Before Transporting from Repair Center to Customer Site .......... 59 Before Transporting from Customer Site to Repair Center .......... 59 What You Need......................60 Packing a Machine with Instapak ..................63 Before You Use Instapak…..................
  • Page 597 CÓPIA NÃO CONTROLADA CÓPIA NÃO CONTROLADA...

  • Page 598: Swap And Repair Flow

    CÓPIA NÃO CONTROLADA Before You Begin Before You Begin Swap and Repair Flow Repair Center Manual J007/J010/J011 CÓPIA NÃO CONTROLADA...

  • Page 599: Repair Center Work Flow

    CÓPIA NÃO CONTROLADA Repair Center Work Flow If you are using the RPCS printer driver, checks and adjustments can be done on the operation panel or with the printer driver. If you are using the PCL printer driver, however, the checks and adjustments can be done on the operation panel only.

  • Page 600: Arrival Check

    CÓPIA NÃO CONTROLADA Arrival Check Arrival Check Machine Check After Arrival at the Center RPCS Printer Driver Do this procedure as soon as the printer arrives at the service center. This procedure can be done with the RPCS printer driver only. Confirm that paper is loaded in the printer.

  • Page 601: Pcl Printer Driver

    CÓPIA NÃO CONTROLADA Determine if the print heads are operating normally: Any colors missing? Colors uneven? Any lines crooked or broken? Any white spots or streaks? If you see one or more of these problems as shown in the illustration above, do the print head cleaning procedures.
  • Page 602 CÓPIA NÃO CONTROLADA Arrival Check Determine if the print heads are operating normally: Any colors missing? Colors uneven? Any lines crooked or broken? Any white spots or streaks? If you see one or more of these problems as shown in the illustration above, do the print head cleaning procedures.

  • Page 603: Before Troubleshooting

    CÓPIA NÃO CONTROLADA Troubleshooting Before Troubleshooting Before you begin, make sure that you understand the basic procedures for cleaning the print heads. For more details about the print head cleaning procedures, see "Print Head Cleaning" in "5. Important Procedures". SC CODE ERRORS Refer to the table below to find the error that best describes the problem then go to the appropriate page.
  • Page 604 CÓPIA NÃO CONTROLADA Troubleshooting SC Error Code Page SC972 Flash ROM Verify Error p.17 SC973 EEPROM Write Error p.17 SC978 Left ink collection tank p.17 SC984 DRV circuit temperature abnormal p.18 SC986 Humidity sensor abnormal p.18 SC988 Air sensor abnormal p.18 SC990 Ink level sensor feeler out of position p.18...
  • Page 605 CÓPIA NÃO CONTROLADA Jam Type Page Jam at Start of Print Job p.24 Printer Paper Path Jams Carriage jam p.24 Jam between trailing edge sensor and registration sensor p.25 Tray 1 Paper feed failure – Printer tray (Tray 1) p.25 Paper transport jam –...
  • Page 606 CÓPIA NÃO CONTROLADA Troubleshooting Operation Panel Error Page Ink cartridge cover open p.31 Ink cartridge not set p.31 Ink collection tank not set properly p.31 Ink out p.32 Paper Paper out (Tray 1) p.32 Paper out (Tray 2) p.32 Paper size error p.33 Paper type error p.33...
  • Page 607 CÓPIA NÃO CONTROLADA Problem Page Image Quality Image appears dirty, smeared p.36 Color offset p.36 Image appears scratchy, streaked p.37 Nothing prints p.38 Ink ejects improperly p.38 Vertical bands missing p.39 Nozzles not firing, cannot recover p.39 Ink Cartridge Ink cartridge absent but not detected p.40 Ink Collection Tank Ink collection tank improper installation not detected...
  • Page 608 CÓPIA NÃO CONTROLADA Troubleshooting Problem Page Tray 2 Printer driver does not recognize PFU (Tray 2) p.43 Repair Center Manual J007/J010/J011 CÓPIA NÃO CONTROLADA...

  • Page 609: Sc Code Errors

    CÓPIA NÃO CONTROLADA SC Code Errors SC950 USB chip ID read error Description: An illegal number was detected for the USB chip ID at power on. Probable Cause: USB chip defective Location: Control board Procedure: Cycle printer on/off, check result. Replace control board.
  • Page 610 CÓPIA NÃO CONTROLADA Troubleshooting Procedure: Cycle printer on/off, check result. Replace control board. SC972 Flash ROM verify error Description: Occurs during data write to an IC card. After firmware was written, the data on the IC card in the data on the flash ROM were determined to be incompatible. This SC is logged (it does not appear on the printer operation panel).

  • Page 611: Sc984 Drv Circuit Temperature Abnormal

    CÓPIA NÃO CONTROLADA SC984 DRV circuit temperature abnormal Description: The temperature of the DRV board (driver board) is out of range (-13C to +55C). Probable Cause: The signal from the temperature sensor on the control board did not change. Location: Control board Procedure: Cycle printer on/off, check result.
  • Page 612 CÓPIA NÃO CONTROLADA Troubleshooting Probable Cause: One or more of the following: The cap of the maintenance unit did not rise toward the carriage. The maintenance motor was not operating for suctioning ink from the print heads. Feelers of the ink level sensor missing or out of position. Film encoder dirty.

  • Page 613: Sc996 No Input From The Horizontal Encoder Sensor

    CÓPIA NÃO CONTROLADA Replace encoder sensor. Replace vertical motor. SC996 No input from the horizontal encoder sensor Description: The input from the horizontal encoder sensor could not be detected. Probable Cause: No input from horizontal encoder sensor, encoder sensor signal did not change, encoder strip is dirty or scratched, horizontal motor not rotating.
  • Page 614 CÓPIA NÃO CONTROLADA Troubleshooting Procedure: Cycle printer on/off, check result. Clean wiper. Check HP sensor connector. Replace maintenance unit. Repair Center Manual J007/J010/J011 CÓPIA NÃO CONTROLADA...

  • Page 615: Unrecoverable Jamming

    CÓPIA NÃO CONTROLADA Unrecoverable Jamming Bypass Tray Paper feed jam – Bypass tray (Double Feeding) Description: The registration sensor did not detect the leading edge of the paper fed from the bypass tray. Probable Cause: Registration sensor signals did not change, dirt, other foreign matter detected on transport belt.
  • Page 616 CÓPIA NÃO CONTROLADA Troubleshooting Duplex Unit Duplex jam Description: The trailing edge sensor failed to detect the trailing edge of the paper after it was fed to the duplex unit for duplex/inverted printing. Probable Cause: Duplex unit defective Location: Duplex unit Service Center Procedure: Confirm that the duplex unit is installed correctly and that both levers are locked.

  • Page 617: Initial Jam

    CÓPIA NÃO CONTROLADA Service Center Procedure: Confirm that rear paper guide is set correctly. Replacement Procedure: Replace inverter guide. Replace TE sensor. Replace control board. Initial Jam Jam at start of print job Description: Paper jammed at power on, or during printer initialization (trailing edge sensor ON).

  • Page 618: Tray 1

    CÓPIA NÃO CONTROLADA Troubleshooting Replacement Procedure: Replace encoder sensor. Check the maintenance unit. Replace maintenance unit. Jam between trailing edge sensor and registration sensor Description: The leading edge of the inverted paper from the duplex unit is not detected at the registration sensors.
  • Page 619 CÓPIA NÃO CONTROLADA Replacement Procedure: Replace the paper feed clutch in Tray 1. Replace friction pad. Replace paper cassette unit. Paper transport jam – Printer tray (Tray 1) Description: After the trailing edge sensor detected the trailing edge of the paper fed from the printer paper tray, the paper stopped at the trailing edge sensor.

  • Page 620: Tray 2

    CÓPIA NÃO CONTROLADA Troubleshooting Paper transport timing abnormal Description: The leading edge of the paper was detected at the registration sensor before the trailing edge was detected at the trailing edge sensor (or PFU relay sensor). Probable Cause: Registration sensor signals did not change. Location: 1st, 2nd registrations sensors Service Center Procedure: Confirm that rear paper guide is set correctly.
  • Page 621 CÓPIA NÃO CONTROLADA Paper transport jam – PFU (Tray 2) Description: After the trailing edge sensor detected the trailing edge of the paper fed from the PFU, the paper stopped at the trailing edge sensor. Probable Cause: One or more of the following: Double feed Dirt, other foreign matter detected on transport belt The signal of the trailing edge sensor did not change...

  • Page 622: Printer Display Errors

    CÓPIA NÃO CONTROLADA Troubleshooting Printer Display Errors Bypass Tray Bypass tray unit defective Description: Bypass tray unit is not installed properly. Probable Cause: The bypass unit detection signal did not change. Location: Bypass unit, control board Service Center Procedure: Reinstall Multi Bypass Tray. Replace if another unit is available.

  • Page 623: Duplex Unit

    CÓPIA NÃO CONTROLADA Duplex Unit Duplex cover open Description: Duplex unit cover is open. Probable Cause: The signal from the duplex cover sensor did not change. Location: Duplex unit, duplex cover switch, control board Service Center Procedure: Check the duplex unit cover. Replace duplex unit if another unit is available.

  • Page 624: Ink

    CÓPIA NÃO CONTROLADA Troubleshooting Ink cartridge cover open Description: Ink cartridge cover (right front door) was open. Probable Cause: Cartridge cover sensor signal did not change, or the tab of the Ink cartridge cover open sensor is bent or broken. Location: Ink cartridge cover sensor, or control board Service Center Procedure: Check the ink cartridge cover (right front door).

  • Page 625: Paper

    CÓPIA NÃO CONTROLADA Replacement Procedure: Replace ink collection tank. Replace control board. Ink out Description: Ink in both the ink cartridge and print head tank have run out. Probable Cause: The signal from the air sensor of the print head tank did not change, or ink supply pump motor is not operating.
  • Page 626 CÓPIA NÃO CONTROLADA Troubleshooting Service Center Procedure: If another paper cassette is available use the extra cassette. Deliver another paper cassette. Replacement Procedure: Replace the lift plate of Tray 2. Replace bottom plate lift spring of Tray 2. Replace PFU (Tray 2). Paper size error Description: Printer recognized different paper size.

  • Page 627: Temperature

    CÓPIA NÃO CONTROLADA Temperature Room temperature too high Description: Ambient temperature is above 43 Probable Cause: Signal of the print head temperature sensor did not change, or signal of the PFU relay sensor did not change. Location: Temperature/humidity sensor, print head temperature sensor, control board Service Center Procedure: Determine if ambient temperature is out of range (10 C to 32...

  • Page 628: Other Problems

    CÓPIA NÃO CONTROLADA Troubleshooting Other Problems Bi-directional Printing On Envelopes Description: Printer driver executing bi-directional printing even with envelope selector set for thick paper (envelopes) and single-direction printing selected for the job. Probable Cause: Signal from the carriage position sensor did not change. Location: Carriage position sensor Service Center Procedure: None.

  • Page 629: Image Quality

    CÓPIA NÃO CONTROLADA Printer does not detect improper setting of duplex unit Description: The duplex unit is installed improperly but the printer does not detect this condition. Probable Cause: The signal from the duplex unit sensor did not change. Location: Duplex unit, or control board Service Center Procedure: None Replacement Procedure:...
  • Page 630 CÓPIA NÃO CONTROLADA Troubleshooting Service Center Procedure: Do a test print with another file. Check printer drive settings (Density setting). Print a Nozzle Check pattern. Check the amount of line feed during printing. Check the print head alignment. Check the position of the envelope selector. Adjust the printer driver density and mode settings.
  • Page 631 CÓPIA NÃO CONTROLADA Nothing prints Description: No ink is ejected from print head nozzles. Probable Cause: Nozzles blocked, print head defective. Print drive wave pattern not output. Location: Print head, control board Service Center Procedure: Do a test print with another file. Check the USB connection.
  • Page 632 CÓPIA NÃO CONTROLADA Troubleshooting Vertical bands missing Description: One or more of the following: Image on the left edge of the paper appears masked Image in the middle of the paper appears masked Parts of the image area missing and streaked Probable Cause: Change in the 1st registration sensor signal is weak, encoder is dirty.

  • Page 633: Ink Cartridge

    CÓPIA NÃO CONTROLADA Replace maintenance unit. Ink cartridge Ink cartridge absence not detected Description: Closing the right front door with no ink cartridge set did not trigger the ink cartridge not set alert. Probable Cause: Cartridge cover sensor signal did not change. Location: Ink cartridge cover sensor, control board Service Center Procedure: None...

  • Page 634: Printer Not Operating Properly

    CÓPIA NÃO CONTROLADA Troubleshooting Replacement Procedure: Replace ink collection tank. Replace control board. Ink collection tank near-end alert appears after tank replacement Description: Even after a new ink collection tank was installed and the printer reset, the ink collection tank near-end alert appeared after printing only a few sheets. Probable Cause: The signal from the ink collection tank sensor was weak.

  • Page 635: Right Front Door

    CÓPIA NÃO CONTROLADA Make sure the power supply rating is correct. Replacement Procedure: Replace control board. Replace PSU. Printer halts during print job Description: Power switches off suddenly during printing. Probable Cause: Print head defective. Location: Print head unit Service Center Procedure: Check power supply connection.

  • Page 636: Tray 2

    CÓPIA NÃO CONTROLADA Troubleshooting Replacement Procedure: Replace the top cover sensor. Replace front cover sensor (ink cartridge cover). Replace control board. Tray 2 Printer driver does not recognize PFU (Tray 2) Description: The optional PFU is installed but does not appear as a paper feed source in the printer driver.

  • Page 637: Important Procedures

    CÓPIA NÃO CONTROLADA Important Procedures Preparing for Test Printing You can see the image adjustment features on the “Maintenance” menu of the printer operation panel. The test prints and adjustments described in this section can also be done with the printer driver.

  • Page 638: Adjusting Paper Feed

    CÓPIA NÃO CONTROLADA Important Procedures Adjusting Paper Feed Print the ‘Adjust Paper Feed Test Pattern’ and do this adjustment if you see broken horizontal lines or uneven colors in the printouts: Push [Menu], select "Maintenance", then push [#Enter]. Select "Adj. Paper Feed" and push [#Enter]. Select "Pr.

  • Page 639: Nozzle Blockage Check

    CÓPIA NÃO CONTROLADA Nozzle Blockage Check One or more of the nozzles is blocked if you see: Broken lines Uneven patches of white in the printouts. Do the following procedure to correct these problems. Push [Menu], select "Maintenance", and push [#Enter]. Select "Nozzle Check"...

  • Page 640: Print Head Cleaning And Flushing

    CÓPIA NÃO CONTROLADA Important Procedures Print Head Cleaning and Flushing Make sure the envelope selector is forward. Push [Menu] select "Maintenance" and push [#Enter]. Select "Head-cleaning" or "Head-flushing" and push [#Enter]. Select the color or the print that is blocked or select "All Heads" to clean all the print heads and push>...

  • Page 641: Adjusting Print Head Position

    CÓPIA NÃO CONTROLADA Adjusting Print Head Position The print head is out of position if you see these: Broken vertical lines Smeared or streaked colors Do the following procedure to correct these problems. Push [Menu], select "Maintenance" and push [#Enter]. Select "Head Position"...

  • Page 642: Adjusting Registration

    CÓPIA NÃO CONTROLADA Important Procedures Adjusting Registration Do this procedure to adjust the print start position. The print start position is the point at the upper left corner of each sheet where printing begins. Push [Menu] select "Maintenance", and push [#Enter]. Select "Registration"...
  • Page 643 CÓPIA NÃO CONTROLADA [#Enter]. 14. Enter the adjustment for the Feed Direction determined in Step 9 and push [#Enter] 15. Push [Online] to leave the Menu mode. J007/J010/J011 Repair Center Manual CÓPIA NÃO CONTROLADA...

  • Page 644: Drive Cleaning Procedure

    CÓPIA NÃO CONTROLADA Important Procedures Drive Cleaning Procedure Follow the procedure below to do drive cleaning. Here are some important points you should know about drive cleaning. Drive cleaning should be done only after head cleaning and head flushing fail to clean the print heads successfully.
  • Page 645 CÓPIA NÃO CONTROLADA ENG SW #1 00001000 bit1 Push [#Enter] to set "1" for Bit SW 1. 10. After setting Bit 1 to "1", push [Escape] until the display returns to "ENGINE MAINTE." 11. At "3. END" press [#Enter] to leave the SP mode. 12.

  • Page 646: After Repair

    CÓPIA NÃO CONTROLADA After Repair After Repair Parts Cleaning These are general guidelines for cleaning and maintenance. Item Action External Covers Clean with damp cloth. Paper Feed Rollers Clean with damp cloth. Flushing Gate Unit Clean with damp cloth. Friction Pad (Paper Clean with damp cloth.

  • Page 647: Printing And Checking The Qa Sheet

    CÓPIA NÃO CONTROLADA Printing and Checking the QA Sheet Printing the QA Sheet This procedure can be done with the RPCS printer driver only. This function is not available with the PCL printer driver. Confirm that paper is loaded in the printer. Open the printer driver from the desktop.
  • Page 648 CÓPIA NÃO CONTROLADA After Repair Press and hold down [Ctrl]+[Shift]+[Alt] then right-click twice the icon in the upper left corner of the dialog box (shown above). Click the [Browse] button, select the folder where you want to store the output file, and enter a name for the file.

  • Page 649: Checking The Qa Sheet

    CÓPIA NÃO CONTROLADA Checking the QA Sheet Check Item Check Point Correction Colors uneven? 1. Do "Head-Cleaning" 3 times. Nozzle Check Colors missing? 2. Do "Head-Flushing" once. 1. Clean horizontal encoder film strip No white vertical Encoder Check with alcohol. lines, streaks? 2.

  • Page 650: Cleaning The Machine Before Storage

    CÓPIA NÃO CONTROLADA After Repair Cleaning the Machine Before Storage Cleaning cartridges that contain liquid cleaner will be provided as service parts. These cleaning cartridges will be used in the field to purge ink paths, print head, sub tanks, and nozzles.
  • Page 651 CÓPIA NÃO CONTROLADA Rev. 02/2007 If the "Alert" lamp lights red, this indicates that an error has occurred. At this step you cannot see the error displayed on the printer operation panel. Complete the procedure to return to standby mode, read the number of the error displayed to determine the cause of the error.
  • Page 652 CÓPIA NÃO CONTROLADA 6. Preparing a Machine for Transport 6. Preparing a Machine for Transport Before Transporting Before Transporting from Repair Center to Customer Site Check Point Comment Keep the box with the top up and bottom down. Do not tilt the box Box Proper Side Up more than 45 degrees from the horizontal.
  • Page 653 CÓPIA NÃO CONTROLADA Check Point Comment during transport. Confirm that the paper towel is removed after the machine is set up. Cover the machine with a plastic bag. This prevents spillage if the Machine Cover ink cartridges leak. Ink Cartridges Return the ink cartridges to the customer.
  • Page 654 CÓPIA NÃO CONTROLADA 6. Preparing a Machine for Transport Vinyl Bag Specifications Material Width Length Thickness Low-density 1200 mm (47.4") 800 mm (31.5") 0.07 mm (0.003") Poly-ethylene This bag can be used to wrap either the J007/J010 or the J011. Box Specifications J007/J010 All measurements are millimeters.
  • Page 655 CÓPIA NÃO CONTROLADA J011 All measurements are millimeters. The illustration is not drawn to scale. J007/J010/J011 Repair Center Manual CÓPIA NÃO CONTROLADA...
  • Page 656 CÓPIA NÃO CONTROLADA 6. Preparing a Machine for Transport Packing a Machine with Instapak Before You Use Instapak… The InstaPak shock-absorbing materials prepared for machine packing and transport should be used only once. InstaPak materials should be kept separated from other packing materials and discarded after use.
  • Page 657 CÓPIA NÃO CONTROLADA Mixing the A and B liquids produces the foam. Left Right Foam Spray Gun Vinyl Bag The mixture of liquids A and B is sprayed into a vinyl bag. Foam Spray Gun The foam begins to form a few seconds after the mixture is sprayed into the bag and then gradually begins to harden.
  • Page 658 CÓPIA NÃO CONTROLADA 6. Preparing a Machine for Transport J007/J010 Left Right Instapak for J007/J010 Instapak for J007/J010 Left Right Instapak for J007/J010 Instapak for J007/J010 Repair Center Manual J007/J010/J011 CÓPIA NÃO CONTROLADA...
  • Page 659 CÓPIA NÃO CONTROLADA J011 Left Right Instapak for J011 Instapak for J011 Left Right Instapak for J011 Instapak for J011 Instapak Quick Packing Instapak Quick consists of pre-packaged packets of liquid that form urethane foam with application of pressure. This system does not use a spray gun. The packets are inserted between the machine and the sides of the packing box to protect the machine during shipping.
  • Page 660 CÓPIA NÃO CONTROLADA 6. Preparing a Machine for Transport Instapak Quick Packet When the blue circles on the packet are pressed together this releases the A, B liquids and allows them to mix to instantly start forming urethane foam. This eliminates the need for a spray gun.
  • Page 661 CÓPIA NÃO CONTROLADA Left Right Instapak Quick for J007/J010 Instapak Quick for J007/J010 One packet is placed in front of the machine (left), then one packet is placed on the left and one on the right side of the machine. Instapak Quick for J007/J010 Finally, one packet is placed behind the machine.
  • Page 662 CÓPIA NÃO CONTROLADA 6. Preparing a Machine for Transport J011 Left Right Instapak Quick for J011 Instapak Quick for J011 Two packets have been placed into the box (left), then the machine placed on top of the packets (right). Left Right Instapak Quick for J011 Instapak Quick for J011...
  • Page 663 CÓPIA NÃO CONTROLADA CÓPIA NÃO CONTROLADA...
  • Page 664 CÓPIA NÃO CONTROLADA PRICOM R-9100U CÓPIA NÃO CONTROLADA...
  • Page 665 CÓPIA NÃO CONTROLADA CÓPIA NÃO CONTROLADA...
  • Page 666 CÓPIA NÃO CONTROLADA PRICOM 9100U PRINTER SERVER TABLE OF CONTENTS 1. SPECIFICATIONS................1 2. PART NAMES ..................2 3. LAYOUT CONFIGURATION............3 PRICOM R-9100U CÓPIA NÃO CONTROLADA...
  • Page 667 CÓPIA NÃO CONTROLADA CÓPIA NÃO CONTROLADA...
  • Page 668 CÓPIA NÃO CONTROLADA PRICOM R-9100U PRINTER SERVER PRICOM R-9100U PRINTER SERVER 1. SPECIFICATIONS The PRICOM R-9100U is a print server, dedicated for use with USB connections to Ricoh ISPSiO G Series Printers. This print server operates with Ricoh printer drivers and the IPSIO G Status Monitor.

  • Page 669: Part Names

    CÓPIA NÃO CONTROLADA PRICOM R-9100U PRINTER SERVER 2. PART NAMES Bottom Right Rear G707V903.BMP 1. 10BASE LINK LED (Green) 2. 100BASE LINK LED (Green) 3. STATUS LED (Orange) 4. Ethernet Address (Lower 6 digits: The product number) 5. Network Port (10BASE-T, 100BASE-T 6.
  • Page 670 CÓPIA NÃO CONTROLADA PRICOM R-9100U PRINTER SERVER 3. LAYOUT CONFIGURATION PRICOM R9100U LAN Cable USB Cable J001/J003 Printer PCs running one of the following operating systems: Windows 95, Windows 98, Windows Me, Windows NT 4.0 Windows 2000, Windows XP G707V904.BMP PRICOM R-9100U...

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