COMPRO U2600F - START UP GUIDE Manual page 16

connecting a wire from the grounding of the cable to ground. Also make
sure computer grounding is good.
8. Other issue: Please go to our website for the latest software update.
Many problems may be fixed on the newer software version. You are
welcome to visit our website at http://www.comprousa.com/support
Why does the remote control fail?
Verify that the
lower-right corner of the screen. If you don't have ComproRemote on the
system tray, start the following program:
C:\Program Files\ Common Files\VideoMate\ComproRemoteDTV.exe
Then you should see the icon on the system tray. The IR icon should turn
bright when you press buttons on the remote.
If you see no response, please move your mouse cursor on the IR icon. If you
see it shows "No Device," your drivers may not be not properly installed.
Please remove ComproDTV 4 using "Add/Remove programs" in the Control
Panel and reinstall it.
Contacting Compro Technical Support
If above doesn't help, please check support FAQs (Frequently Asked
Questions) on our web site http://www.comprousa.com/support
You are welcome to download the latest software from our website as well.
Most problems may be solved on the updates. When contacting Compro for
technical support, please use the Compro support request form and provide as
much of the requested information as possible. Please write the details in order
to determine the problem. And also provide the product serial number (15
digits numbers) on the VideoMate Vista U2600F. Please use the form from
http://www.comprousa.com/support/form.htm.
We will get back to you as soon as possible.
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IR icon (ComproRemote) is in the system tray on the
P/N: 3GA0310438