UNI 860009465893 Frequently Asked Questions

Frequently Asked Questions
Q: Why the product is not working?
A: Normally the product should work, please check with the following steps.
1）Check the compatible list in product description.
2）Make sure your phone/tablet supports ethernet and USB 3.0 or later version. You can check
it on official website of your device or contact us directly through support@uniaccessories.com.
3）If both requirements are satisfied, connect other USB C devices to your laptop or use the
product with other laptops or PCs.
4）Please download the driver on the website below if it is still not working.
https://www.realtek.com/en/component/zoo/category/network-
interface-controllers-10-100-1000m-gigabit-ethernet-usb-3-0-software
5）If all steps have been done and remain not working,
please contact us through support@uniaccessories.com.
Q: Does it require drivers?
A: No, it doesn't. Driver is not required normally.
Q: Why it cannot reach 1Gbps?
A: The speed depends on your internet environment, device type and the bandwidth of your router.
For 1Gbps,
1) Please make sure the USB C port on your device at least supports USB 3.0.
2) The network cable should be CAT6 or above.
3) Please check your bandwidth allocation.
If you are still not satisfied with the speed, please contact us through
and we will solve your problem within 24 hours.
Phones & Tablets
Laptop & PC
support@uniaccessories.com
Compatible List (incomplete list)
Samsung Note 8/9/ 10 / 10+ / 20/ Ultra
Samsung Galaxy S21 Ultra/ S21+ / S21 / S20 / S20+/ S20 Ultra/ S10/
S10+ /S9/S9+ /S8/S8+
SamsungGalaxy Tablet Tab A 10.5
Huawei P40 / Mate 30
Google Pixel/ Pixel 2/ Pixel 3 / Pixel 4 / Pixel 5 / Pixel 6
iPad Pro 2021 / 2020/2018
iPad Air 2020
iPad mini6
MacBook Pro2021 / 2020/2019/2018/2017
MacBook 2019/2018/2017
MacBook Air 2020/2019/2018
iMac Pro 2017/ 2018
Surface Book 2/ Pro 7/ Laptop 3/Go
LenovoThinkPad X1 Carbon (5th Gen)
Lenovo Yoga 720/910/920
HP Spectre X360/HP 13-V014TU
ChromebookGoogle Pixelbook
Dell XPS 13"/15"/ 17"
Asus ZenBook3
System Supports Linux, MacOS, Windows, IOS, Android