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3DMakerPro Mole Troubleshooting Manual

Handheld 3d scanner for 3d printer
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3DMakerpro Mole Troubleshooting File
1. Where to download the software？ ...............................................................................1
2. I cannot install the software. ..............................................................................................1
3. The scanner can't not be powered on. .......................................................................... 2
4. My scanner is not connected no matter how I refresh. ............................................ 3
6. The software shows a white screen without any content. ........................................8
7. Objects cannot be scanned or are missing. ..................................................................9
8. After fusion, there is rough edges and a lot of noise. .............................................10
10. The basement can not be selected. ............................................................................11
11. The initialization turntable cannot turn red. ............................................................ 12
12. I lost the user manual. ....................................................................................................12
13. Technical Support ........................................................................................................... 13

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Summary of Contents for 3DMakerPro Mole

  • Page 1: Table Of Contents

    7. Objects cannot be scanned or are missing..............9 8. After fusion, there is rough edges and a lot of noise..........10 9. Can 3DMakerpro Mole use a mobile power supply to power the scanner? ... 11 10. The basement can not be selected................11 11.

  • Page 2: Where To Download The Software

    3DMakerpro Mole Troubleshooting File Where to download the software？ -Solution: Here you can download the latest software: https://forum.jimumeta.com/home/help/download.html *Description: I cannot install the software. -Solution: a) Check whether the computer memory is 8G and above, make sure the hard disk has enough storage space;...

  • Page 3: The Scanner Can't Not Be Powered On

    System requirement: Windows 10 and above, 64 bit Mac OS Big Sur and above Required hardware: Minimum: i5 8th, 16GBRAM, MX250 GPU with 2GB VRAM Recommended: i7 8th, 16GB RAM, NVDIA1060 GPU with 4GB VRAM *Description: The scanner can’t not be powered on. - Solution: a) Check whether the adapter plug is locked and clipped well.

  • Page 4: My Scanner Is Not Connected No Matter How I Refresh

    My scanner is not connected no matter how I refresh. -Solution: a) Make sure the scanner is powered on( Check *Description 3). a) Please connect the scanner to the computer directly instead ofusing a USB hub; b) Disable antivirus software and reinstall JMStudio. Ifit still does not work, please uninstall the antivirus software and reinstall the JMStudio software;...
  • Page 5 Mac： d) Verify ifthe camera permission is enabled on your computer: Windows settings- >Security- >Camera->Allow apps to access camera.

  • Page 7: The Device Is Connected Successfully, But No Image Shows On The Screen

    *Description: The device is connected successfully, but no image shows on the sCReen. -Solution: a) Please check the user manual and make sure the Calibration file has been imported; Check whether the projection lamp is flashing continuously in the preview or scanning process.

  • Page 9: The Software Shows A White Screen Without Any Content

    * Description: The software shows a white screen without any content. - Solution: a) Check whether the graphics driver is installed well. b) Check whether the graphics card is disabled.

  • Page 10: Objects Cannot Be Scanned Or Are Missing

    * Description: Objects cannot be scanned or are missing. a) In the turntable mode: the distance between the scanner and the object is about 250mm-350mm; In the handheld mode: the distance between the scanner and the scanned object is about 300mm; b) Make sure the object is not transparent or reflective.

  • Page 11: After Fusion, There Is Rough Edges And A Lot Of Noise

    *Description: After fusion, there is rough edges and a lot of noise. - Solution: a) Please adjust the sensitivity level while scanning. b) Select “remove noises” before processing the data.

  • Page 12: Can 3Dmakerpro Mole Use A Mobile Power Supply To Power The Scanner

    *Description: Can 3DMakerpro Mole use a mobile power supply to power the scanner? - Solution: Yes, it can be powered up by the 30w fast charging power bank with an adapter cable from type C to 5.5mm DC connector. *Description: The basement can not be selected.

  • Page 13: The Initialization Turntable Cannot Turn Red

    *Description: The initialization turntable cannot turn red. -Solution: Make sure the distance between the turntable and the scanner is 250mm-350mm; b) Keep the scanning environment clean and empty, remove the scanned object and scan the turntable only. *Description: I lost the user manual. -Solution: The latest JMStudio user manual can be found in the Help menu:...

  • Page 14: Technical Support

    Technical Support E-mail: service@3dmakerpro.com store:https://store.3dmakerpro.com/ Support: https://forum.jimumeta.com/home/messages/sendMessage.html...

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