3DMakerPro Seal Troubleshooting Manual

Handheld 3d scanner with 0.01mm accuracy

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3DMakerpro Seal/Lite Troubleshooting File

*Description:

Where to download the software？Do you have any tutorials?

-Solution:

Here you can download the latest software and watch the video tutorials:

https://forum.jimumeta.com/home/help/download.html

3DMakerpro - YouTube

*Description:

I cannot install the software.

-Solution:

a) Check whether the computer memory is 8G and above, make sure the hard disk has enough

storage space;

b) Please allow the administrator permission to run the software, you can switch to an

administrator account then log in to Windows;

c) Disable antivirus software and reinstall JMStudio. If it still does not work, please uninstall the

antivirus software and reinstall the JMStudio software;

d) Make sure the software is installed under English directory (no special character);

Make sure your computer meets the system requirements;

System requirement:

Windows 10 and above, 64 bit Mac OS

Big Sur and above

Required hardware:

Minimum:



i5 8th, 16GB RAM, MX250 GPU with 2GB VRAM

 Recommended:

i7 8th, 16GB RAM, NVDIA1060 GPU with 4GB VRAM

(Version 3 )

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Do you have a question about the Seal and is the answer not in the manual?

Questions and answers

Summary of Contents for 3DMakerPro Seal

Page 1 3DMakerpro Seal/Lite Troubleshooting File (Version 3 ) *Description: Where to download the software？Do you have any tutorials? -Solution: Here you can download the latest software and watch the video tutorials: https://forum.jimumeta.com/home/help/download.html 3DMakerpro - YouTube *Description: I cannot install the software.
Page 2 *Description: The scanner can’t not be powered on. -Solution: Check whether the indicator light on the device is on; If you are restarting the device, please wait for another 10s. *Description: My scanner is not connected no matter how I refresh. -Solution: a) Make sure the scanner is powered on( Check *Description 3).
Page 3 Windows System： Mac System： f) Verify if the camera permission is enabled on your computer: Windows settings->Security- >Camera->Allow apps to access camera.
Page 4 Windows System： Mac System: Privacy&Security->Camera->Allow apps to access camera.
Page 5 *Description: The device is connected successfully, but no image shows on the screen. -Solution: Check whether the projection lamp is flashing continuously in the preview or scanning mode.
Page 6 If not, please confirm if you are using the power adapter coming with the package. (The direct connection to your PC type-c port will not provide enough power.) Verify if the camera permission is enabled on your computer: Windows settings->Security- >Camera->Allow apps to access camera.(check Description 4) Install PotPlayer for 64-bit Windows Link: https://daumpotplayer.com/download/ After the installation is finished, click PotPlayer ->...
Page 7 *Description: 1) Objects cannot be scanned or are missing. 2) I’ve successfully imported the calib file while the Mac software still shows disconnected. -Solution:...
Page 8 a) Check whether the projection lamp is flashing continuously in the preview or scanning mode. b）If not, please confirm if you are using the power adapter coming with the package. (The direct connection to your PC type-c port will not provide enough power.) *Description: After fusion, there is rough edges and a lot of noise.
Page 9 *Description: The basement can not be selected. -Solution: a）Make sure the transform operator in the left bar is in close status. Under the edit mode, check whether the scanned data is highlighted in the data menu. b） *Description: The turntable cannot turn red during initialization. -Solution: a) Make sure the distance between the turntable and the scanner is 230mm-260mm;...
Page 10 *Description: I lost the user manual. -Solution: The latest JMStudio user manual can be found in the Help menu: *Description: I have a problem with the JMStudio, every time I hit process, JMStudio shut down immediately. -Solution: 1. Check your work directory to see if there's enough room in this disk. 2.
Page 11 *Description Trying to install the app. I open the app and click new scanner and it ask for the qr code on computer screen, where to find it? -Solution: Connect your scanner to your desktop software first, the code is on the File-import calib- calibration board.
Page 12 *Description It prompts Incompatible scanner model when I try to use the Smart Grip and the app. -Solution: Check whether the two cables are plugged in to the right port. b) Check whether the app is in the latest version. c) Try restarting the smart grip.
Page 13 -Solution: a) Please confirm your smartphone models. Recommended phone brands: Models released after 2021 from vivo, oppo, OnePlus, Samsung, LG, Google, Motorola. Note: There may be compatibility risks with Huawei, Honor, Xiaomi, and other models. b) Please confirm if Developer options, USB debugging and Wireless debugging are enabled. *Description My smart grip can not be turned off.
Page 14 *Description I cannot for the life of me get the turntable to connect to the software. -Solution: a) Please verify if the turntable is powered on according to the green indicator above the DC port. b) Please make sure the bluetooth is enabled. For computers without bluetooth function, please use the bluetooth receiver.
Page 15 d) If it’s still not connected , and in the Windows device manager - bluetooth device, it shows bluetooth driver is not working properly, please reach out to the technical support team.
Page 16: Technical Support
Technical Support E-mail: service@3dmakerpro.com Our store: https://store.3dmakerpro.com/ Support: https://forum.jimumeta.com/home/messages/sendMessage.html...

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