Adjustable Comfort M5 4 Series Owner's Manual

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A D J U S TA B L E B A S E
M5X4 SERIES
Owner's Manual
Serial Number: ________________________
(Place your serial number here for ready reference. The serial number is
printed at the back of the battery compartment cover of the remote control.)

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Summary of Contents for Adjustable Comfort M5 4 Series

  • Page 1 A D J U S TA B L E B A S E M5X4 SERIES Owner’s Manual Serial Number: ________________________ (Place your serial number here for ready reference. The serial number is printed at the back of the battery compartment cover of the remote control.)
  • Page 2 Model Name: Adjustable Comfort This product and all our bedding products are covered by one or more of the following issued and pending U.S. patents including Nos. 9706848, 9744088, 8209801, 9795223, 8769739, 8209800, 9706848, 8769739, D663968, and other patents pending.
  • Page 3: Table Of Contents

    Table of Contents Safety Precautions Parts List Installation Guide Remote Control Guide Special Functions Troubleshooting Warranty Information...
  • Page 4: Safety Precautions

    Safety Precautions ATTENTION! IMPORTANT SAFETY INSTRUCTIONS. PLEASE READ THESE INSTRUCTIONS THOROUGHLY BEFORE USING THIS PRODUCT. ELECTRICAL SAFETY HOSPITAL DISCLAIMER: It is NOT designed for hospital use and Always unplug this adjustable base from the electrical outlet is NOT designed to meet hospital standards. Do not use this before any cleaning or maintenance of the adjustable base.
  • Page 5 Safety Precautions CONSUMERS WITH PACEMAKERS SMALL CHILDREN AND PETS WARNING It is possible that the (optional) vibrating feature of this base Immediately dispose of all packing materials as it can pose may be misinterpreted by some pacemakers as movement and/ a smother risk to small children and pets.
  • Page 6: Parts List

    Parts List Before discarding any packing materials, check the adjustable base carton and verify all items in the parts list are included. Remote control (1) AAA batteries (3) 8” + 3” + 2” legs (6) * Mattress retainer Sync cable (1) ** Anti-skid pads Bed leg strap (1) ** bracket (1)
  • Page 7: Installation Guide

    Installation Guide NOTE: For safety reasons, lifting of the adjustable base must always be performed by two (2) people; and the unit should always be on a flat surface before opening. Setting up your adjustable base Lift the folded adjustable base out of the box, place it on a flat floor and unfold it.
  • Page 8 Installation Guide Remove and extend the power cord from the frame. If you are installing your adjustable base on a platform or slatpack bedding system, apply anti-skid pads to the frame first. See "Applying anti-skid pads for platform bed use" on page 10. Lift one side of the base and then turn it over carefully so the top side is now facing up.
  • Page 9 Installation Guide Setting up the electronics Plug the power cord into a working electrical outlet. Install batteries in the remote control. Try all functions on the remote to make sure all features are operational. NOTE: If the base does not work, see the Troubleshooting section of this manual.
  • Page 10 Installation Guide Applying anti-skid pads for platform use Your adjustable base is also created for platform or slatpack bed systems. Before installing on a platform or slat pack bed, apply anti-skid pads under the adjustable base to keep it in place. Turn your adjustable base on its side and then locate the areas near the center brackets and corner brackets of the frame.
  • Page 11: Remote Control Guide

    Remote Control Guide PRESETS • ANTI SNORE (1) - Press this button to raise the head section and allow easier air intake to help reduce snoring. • CHILD LOCK (2) - Press and hold this button until the backlight flashes to lock or unlock the remote control keys. •...
  • Page 12 Remote Control Guide Understanding the remote control features • The adjustable base uses RF (radio frequency) remote control system. • The buttons are backlit when pressed to aid in the visibility of the remote control in low-light environments. • It is not necessary to face the receiver when operating the remote control. Remote signal is best transmitted within 9 feet (3 meters) of the base.
  • Page 13 Remote Control Guide Customizing the memory and preset buttons You can store new head and foot positions by customizing the preset buttons. For safety reasons, the Flat and Anti Snore buttons cannot be customized. Adjust the head and/or foot sections to the desired position using the remote control.
  • Page 14: Special Functions

    Remote Control Guide Resetting your system Resetting the system is sometimes necessary to restore any customization on the preset buttons to its factory settings. There are two methods to reset your system. Method 1: On the remote control, press and hold the FLAT + UNDER BED LIGHT buttons for 5 seconds until the remote backlight flashes.
  • Page 15 Special Functions Using the mounted USB ports The convenient USB ports located at the side of your adjustable base provide easy access for charging today's tech devices. Finding a lost or misplaced remote control Your adjustable base is equipped with a feature that helps you locate your remote control when you lose or misplace it.
  • Page 16 Special Functions Connecting your adjustable base to a smart device Your adjustable base is equipped with a wireless connection that enables your iOS or Android smart device to interact with your base through the AdjustableM5X4 mobile application. Before connecting your base to the mobile app, do the following: •...
  • Page 17: Troubleshooting

    Troubleshooting In the event the adjustable base fails to operate, investigate the symptoms and possible solutions below. SYMPTOM SOLUTIONS The adjustable base does not respond when • Make sure the remote control is paired with the adjustable base. the remote is used. The remote does not work.
  • Page 18 Troubleshooting In the event the adjustable base fails to operate, investigate the symptoms and possible solutions below. SYMPTOM SOLUTIONS The adjustable base stutters when in • Clear any clutter or obstructions under and around the motion. adjustable base. Radio frequency interference from other remotes or electronic devices may affect normal operation.
  • Page 19 Troubleshooting In the event the adjustable base fails to operate, investigate the symptoms and possible solutions below. SYMPTOM SOLUTIONS The adjustable base is squeaking. Remove or loosen any pin, nut, bolt, or screw one at a time. Lubricate pins, nuts, bolts, or screws by applying the grease with a cotton swab.
  • Page 20: Warranty Information

    Warranty Information Limited Warranties The following Limited Warranties are given to the original purchaser, subject to all the terms and conditions below. These Limited Warranties are non-transferable. Ashley Furniture Industries, LLC (“Ashley”), subject to all the limitations and exclusions described in these Limited Warranties, warrants the following products and parts against material manufacturing defects for the duration set forth next to that product or part in the table below.
  • Page 21 Warranty Information Modifications to Products These Limited Warranties do not apply to any products that have been altered by any person, dealer, or company without the express written authorization of Ashley. LIMITATIONS AND EXCEPTIONS These Limited Warranties do not cover the following: •...
  • Page 22 Warranty Information THE TERMS AND CONDITIONS STATED IN THESE LIMITED WARRANTIES SHALL BE THE CONSUMER’S SOLE AND EXCLUSIVE REMEDY IN THE EVENT OF A MANUFACTURING DEFECT DURING THE WARRANTY PERIOD. IN NO EVENT SHALL ASHLEY BE RESPONSIBLE FOR DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, PUNITIVE, EXEMPLARY, OR SIMILAR DAMAGES, WHETHER INDIRECT OR DIRECT, AND WHETHER ARISING IN CONTRACT OR TORT.
  • Page 23 Warranty Information Ashley reserves the right to refuse service and invalidate these Limited Warranties when, upon inspection, the mattress or foundation is found to be in an unsanitary condition or when product failure is due to causes other than defective workmanship or materials.
  • Page 24 IF YOU EXPERIENCE ANY TROUBLE WITH YOUR ADJUSTABLE BASE WITHIN THE WARRANTY PERIOD, PLEASE CONSULT THE TROUBLESHOOTING GUIDE PROVIDED WITH YOUR BASE AND ONLINE, IF APPLICABLE. IF PROBLEMS PERSIST, PLEASE CALL: CUSTOMER CARE TOLL FREE NUMBER 1-844-966-0809 Please have your receipt ready and available. THANK YOU AND ENJOY YOUR ADJUSTABLE BASE!

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