Summary of Contents for Acer eMachines E510 Series
Page 1
E510 Series Service Guide Service guide files and updates are available on the ACER/CSD web; for more information, please refer to http://csd.acer.com.tw PRINTED IN TAIWAN...
Page 4
Conventions The following conventions are used in this manual: Denotes actual messages that appear SCREEN MESSAGES on screen. NOTE Gives bits and pieces of additional information related to the current topic. WARNING Alerts you to any damage that might result from doing or not doing specific actions.
Page 5
DIFFERENT part number code to those given in the FRU list of this printed Service Guide. You MUST use the list provided by your regional Acer office to order FRU parts for repair and service of customer machines.
Chapter 1 System Specifications Features Below is a brief summary of the computer’s many feature: Operating System Genuine Windows® VistaTM Capable • Genuine Windows® VistaTM Home Basic / Home Premium / Ultimate / Business Edition • Genuine Windows® XP Home / Professional Edition (Service Pack 2) •...
Page 8
366 (W) x 274 (D) x 33.6/42.6 (H) mm (14.4 x 10.78 x 1.32/1.67 inches) • 2.8 kg (6.16 lbs.) • Communication Acer Video Conference, featuring: • Integrated Acer Crystal Eye webcam • Acer Video Conference Manager software • Acer PureZone technology • Optional Acer Xpress VoIP phone •...
Page 9
Operating: 5 °C to 35 °C • Non-operating: -20 °C to 65 °C • Humidity (non-condensing): • Operating: 20% to 80% • Non-operating: 20% to 80% • Chapter 1...
Your Acer Notebook Tour After knowing your computer features, let us show you around your new Aspire computer. Front View Icon Item Description Built-in camera 0.3 megapixel web camera for video communication. Power button Turns the computer on and off.
Keyboard For entering data into your computer. Touchpad Touch-sensitive pointing device which functions like a computer mouse. Click buttons (left, The left and right buttons function like the center, and right) left and right mouse buttons. Microphone Internal microphone for sound recording. Display screen Also called Liquid-Crystal Display (LCD), displays computer output.
Left View Icon Item Description Kensington lock slot Connects to a Kensington-compatible computer security lock. External display (VGA) Connects to a display device (e.g., external port monitor, LCD projector). DVI-D port Supports digital video connections. Ethernet (RJ-45) Connects to an Ethernet 10/100/1000- based network (for selected models).
Right View Icon Item Description 2 USB 2.0 ports Connect to USB 2.0 devices (e.g., USB mouse, USB camera). AV-in port Accepts input signals from audio/video (AV) devices. Optical drive Internal optical drive; accepts CDs or DVDs (slot-load or tray-load depending on model).
Base view Item Description Battery bay Houses the computer’s battery pack. Battery release latch Releases the battery for removal. Battery lock Locks the battery in position. Hard disk bay Houses the computer’s hard disk (secured with screws) Ventilation slots and Enable the computer to stay cool, even after prolonged use.
Empowering Key “ Press “ “ to run the Acer Empowering Technology. The mail and Web browser buttons are pre-set to email and Internet programs, but can be reset by users. To set the Web browser and mail buttons, run the Launch Manager.
Launch Button Default application Acer Empowering Technology (user-programmable) Web browser Internet browser (user-programmable) Mail Email application (user-programmable) Arcade Windows Media Center Touchpad Basics The following teaches you how to use the touchpad: Move your finger across the touchpad (2) to move the cursor.
Using the Keyboard The keyboard has full-sized keys and an embedded keypad, separate cursor keys, one Windows key and twelve function keys. Lock Keys and embedded numeric keypad The keyboard has three lock keys which you can toggle on and off. Lock Key Description Caps Lock...
Page 21
Description <Fn>+<F1> Hot key help Displays help on hot keys. <Fn>+<F2> Acer eSettings Launches the Acer eSettings in Acer eManager. <Fn>+<F3> Acer ePower Launches the Acer ePower Management in Acer Management Empowering Technology. See “Acer Empowering Technology” on page 18.
Hot Key Icon Function Description <Fn>+<F5> Display toggle Switches display output between the display screen, external monitor (if connected) and both. <Fn>+<F6> Screen blank Turns the display screen backlight off to save power. Press any key to return. <Fn>+<F7> Touchpad toggle Turns the internal touchpad on and off.
The US dollar sign Open a text editor or word processor. Either directly press the < > key at the bottom-right of the keyboard, or hold <Shift> and then press the <4> key at the upper-center of the keyboard. NOTE: This function varies by the operating system version. Chapter 1...
Hardware Specifications and Configurations Processor Item Specification CPU type Intel® Celeron (Santarosa) processor Core logic Intel® GL960 Express chipset CPU package Intel socket 1466pin FCBGA CPU core voltage 0.944~1.3V CPU Fan True Value Table Test Condition: 35W@Ambient 35 degree CPU Temperature Fan Speed SPL Spec Core 0...
Page 25
Item Specification Memory size 0MB (no on-board memory) DIMM socket number 2 sockets Supports memory size per socket 2 GB Supports maximum memory size 4G for 64bit OS (with two 2GB SODIMM) Supports DIMM type DDR 2 Synchronous DRAM Supports DIMM Speed 667/800 MHz Supports DIMM voltage 1.8V and 0.9V...
Page 26
LAN Interface Item Specification Chipset Atheros / Broadcom Supports LAN protocol 10/100/1000 Ethernet Giga LAN Features PCI-E Giga LAN Support Wake-On-Lan (AC mode S5) No ASF 2.0/iAMT 4.0 Wireless Module 802.11b/g Item Specification Chipset Intel Shirley Peak and Echo Peak (for Centrino platform) Atheros WLAN XB63 and Broadcom WLAN BCM4312 (for Non-Centrino) Data throughput...
Page 27
Item Specification Performance Specification With CD Diskette With DVD Diskette Transfer rate (KB/sec) Sustained: Max 3.6Mbytes/ Sustained: Max 10.8Mbytes/sec Buffer Memory Interface Enhanced IDE(ATAPI) compatible Applicable disc format Support disc formats 1. Reads data in each CD-ROM, CD-ROM XA, CD- 1, Video CD, CD-Extra and CD-Text 2.
Page 28
Item Specification Supports card type Type-II Number of slots One type-II Access location Left side Supports ZV (Zoomed Video) port No ZV support Supports 32 bit CardBus System Board Major Chips Item Controller Core logic Intel® 965PM/965GM+ICH8M Broadcom 5787 USB 2.0 Built in ICH8M Super I/O controller NS 87383...
Page 30
LCD Inverter Item Specification Vendor & model name Darfon/V189-301GP Brightness conditions Input voltage (V) 9~21 Input current (mA) 2.56 (max) Output voltage (V, rms) 780V (2000V for kick off) Output current (mA, rms) 6.5 (max) Output voltage frequency (k Hz) 65K Hz (max) AC Adapter Item...
Page 31
System Power Management ACPI mode Power Management Working (G0/S0) Individual devices such as the CPU and hard disc may be power managed in this state. Suspend to RAM (S3) CPU set power down VGA Suspend PCMCIA Suspend Audio Power Down Hard Disk Power Down CD-ROM Power Down Super I/O Low Power mode...
Navigating the BIOS Utility There are six menu options: Info., Main, System Devices, Security, Boot, and Exit. Follow these instructions: To choose a menu, use the cursor left/right keys (zx). To choose a parameter, use the cursor up/down keys (wy). To change the value of a parameter, press por q.
Page 35
ATAPI Model Name : TOSHIBA DVDW/HD TS-L802A ATAPI Serial Number: xxxxxxxxxxxxxxxxxxxxxx System BIOS Version: V0.18.T04 VGA BIOS Version: xxxxxxxxxxxxxxxxxxxxxx Serial Number: Asset Tag Number: Product Name: Manufacturer Name: Acer xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx UUID: Help Select Item F5/F6 Change Values Setup Defaults Exit...
Page 36
Main The Main screen displays a summary of your computer hardware information, and also includes basic setup parameters. It allows the user to specify standard IBM PC AT system parameters. InsydeH2O Setup Utility Information Main Security Advanced Boot Exit Item Specific Help System Time: [19:03:49] System Date :...
Page 37
The table below describes the parameters in this screen. Settings in boldface are the default and suggested parameter settings. Parameter Description Format/Option System Time Sets the system time. The hours are displayed Format: HH:MM:SS with 24-hour format. (hour:minute:second) System Time System Date Sets the system date.
Page 38
Advanced The Advanced screen displays advanced settings in BIOS. InsydeH2O Setup Utility Information Main Security Advanced Boot Exit Item Specific Help Advanced CPU Control Platform Power Management These items control various CPU parameters. IDE Configuration ACPI S1: [Enabled] ACPI S3: [Enabled] Auto wake on S5 [Disabled]...
Page 39
Security The Security screen contains parameters that help safeguard and protect your computer from unauthorized use. InsydeH2O Setup Utility Information Main Security Advanced Boot Exit Item Specific Help Supervisor Password Is Clear User Password Is Clear Install or Change the HDD Password Clear password.
The table below describes the parameters in this screen. Settings in boldface are the default and suggested parameter settings. Parameter Description Option Supervisor Password is Shows the setting of the Supervisor password Clear or Set User Password is Shows the setting of the user password. Clear or Set HDD Password...
Removing a Password Follow these steps: Use the w and y keys to highlight the Set Supervisor Password parameter and press the e key. The Set Supervisor Password box appears: Type the current password in the Enter Current Password field and press e. Press e twice without typing anything in the Enter New Password and Confirm New Password fields.
Page 42
If the current password entered does not match the actual current password, the screen will show you the Setup Warning. If the new password and confirm new password strings do not match, the screen will display the following message. Chapter 2...
Page 43
Boot This menu allows the user to decide the order of boot devices to load the operating system. Bootable devices includes the diskette drive in module bay, the onboard hard disk drive, and the CD-ROM in module bay. InsydeH2O Setup Utility Information Main Security...
Page 44
Exit The Exit screen contains parameters that help safeguard and protect your computer from unauthorized use. InsydeH2O Setup Utility Information Main Security Advanced Boot Exit Item Specific Help Exit Saving Changes Exit Discarding Changes Exit System Setup and Load Setup Defaults save your changes to Discard Changes CMOS.
BIOS Flash Utility The BIOS flash memory update is required for the following conditions: New versions of system programs New features or options Restore a BIOS when it becomes corrupted. Use the Phlash utility to update the system BIOS flash ROM. NOTE: If you do not have a crisis recovery diskette at hand, then you should create a Crisis Recovery Diskette before you use the Phlash utility.
Chapter 3 Machine Disassembly and Replacement This chapter contains step-by-step procedures on how to disassemble the notebook computer for maintenance and troubleshooting. To disassemble the computer, you need the following tools: Wrist grounding strap and conductive mat for preventing electrostatic discharge Small Philips screw driver Philips screwdriver Plastic flat head screw driver...
General Information Before You Begin Before proceeding with the disassembly procedure, make sure that you do the following: Turn off the power to the system and all peripherals. Unplug the AC adapter and all power and signal cables from the system. Remove the battery pack.
Disassembly Procedure Flowchart The flowchart on the succeeding page gives you a graphic representation on the entire disassembly sequence and instructs you on the components that need to be removed during servicing. For example, if you want to remove the system board, you must first remove the keyboard, then disassemble the inside assembly frame in that order.
Page 50
LCD Module LCD Bezel G*1 for 15" G*2 for 15.4" LCD Inverter LCD Panel Assembly G*2 for 15.4" Wireless Antenna Set F*8 (4 on left; 4 on right) LCD Bracket LCD Cable Sets Screw List Item Description Part Number SCREW M2.5*3(NL) 86.TAVV5.001 SCREW M2.5*6(NL) 86.TAVV5.002...
Removing the Battery Pack Unlock the battery lock (move the battery lock to the unlock position as shown). Slide the battery release latch then remove the battery. Chapter 3...
Removing the HDD Module/Memory/Wireless LAN Card/Modem Card/ TV Tuner Card/System Fan/Thermal Modules/VGA Board/CPU/ Keyboard and the LCD Module Removing the HDD Module Remove the two screws fastening the HDD cover. Detach the HDD cover from the main unit. Pull the tab to remove the HDD module in the direction of the arrow. Removing the Memory Remove the four screws holding the thermal cover.
Page 53
Remove the screw fastening the modem card and detach the modem card from the main board. Disconnect the RJ-11 cable and remove the modem card. Disconnect the RF cable from the TV tuner card. Remove the two screws fastening the TV tuner card. Then take out the TV tuner card from the main unit.
Page 54
Removing the System Fan/Thermal Modules/VGA Board and CPU Disconnect the fan cable from the main board. Remove the three screws holding the system fan. Remove the four spring screws holding the CPU thermal module. Then detach the CPU thermal module as shown. Remove the four spring screws holding the VGA thermal module.
Removing the Keyboard and LCD Module Turn the notebook over. Remove the two screws securing the strip cover from the bottom of the notebook. Detach the strip cover from the front side and remove it. Gently pull up the keyboard to release it from the four snaps as shown. Turn over the keyboard as the image shows.
Page 56
10. Detach the LCD module from the main unit. Chapter 3...
Disassembling the Main Unit Separate the Main Unit Into the Upper and the Lower Case Assembly Remove the screw fastening the ODD from the bottom of the notebook. Push the ODD module outwards and gently pull it out as shown. Press and release the PC dummy card from the PC slot as shown.
Disconnect the touchpad FFC, left speaker cable, button board FFC, and LED board FFC from the main board. Carefully detach the upper case assembly from the lower case assembly. Disassembling the Lower Case Assembly Disconnect the USB cable from the main board. Remove the screw fastening the USB board and take out the board and its cable from the lower case.
Page 59
Pull the RF cable through the opening in the lower case as shown. 10. Remove the screw holding the RF board to the lower case. 11. Take out the RF board from the lower case, then detach the RF cable from the RF board as shown. 12.
Disassembling the Upper Case Assembly Turn the upper case over. Remove the two screws fastening the button board. Detach the button board with FFC from the upper case as shown. Remove the two screws fastening the LED board. Detach the LED board with FFC from the upper case as shown. Remove the two screws fastening the left speaker.
Disassembling the LCD Module Remove the four screw rubbers as shown. Then remove the four screws fastening the LCD bezel. Detach the LCD bezel from the LCD module carefully. Remove the four screws holding the LCD to the LCD panel. Detach the CCD cable connector from the CCD board.
Disassembling the External Modules Disassembling the HDD Module Remove the four screws holding the HDD (hard disk drive) case; two on each side. Carefully slide out the hard disk drive from the HDD case. Disassembling the ODD Module Remove the three screws holding the optical bracket. Then remove the optical bracket from the optical disk drive.
Troubleshooting Use the following procedure as a guide for computer problems. NOTE: The diagnostic tests are intended to test only Acer products. Non-Acer products, prototype cards, or modified options can give false errors and invalid system responses. Obtain the failing symptoms in as much detail as possible.
System Check Procedures External Diskette Drive Check Do the following to isolate the problem to a controller, driver, or diskette. A write-enabled, diagnostic diskette is required. NOTE: Make sure that the diskette does not have more than one label attached to it. Multiple labels can cause damage to the drive or cause the drive to fail.
If any of these devices do not work, reconnect the cable connector and repeat the failing operation. Memory check Memory errors might stop system operations, show error messages on the screen, or hang the system. Boot from the diagnostics diskette and start the doagmpstotics program (please refer to main board). Go to the diagnostic memory in the test items.
Check the Power Adapter Unplug the power adapter cable from the computer and measure the output voltage at the plug of the power adapter cable. See the following figure: Pin 1: +19 to +20.5V Pin 2: 0V, Ground If the voltage is not correct, replace the power adapter. If the voltage is within the range, do the following: Replace the System board.
Check the Battery Pack To check the battery pack, do the following: From Software: Check out the Power Management in Control Panel In Power Meter, confirm that if the parameters shown in the screen for Current Power Source and Total Battery Power Remaining are correct.
Power-On Self-Test (POST) Error Message The POST error message index lists the error message and their possible causes. The most likely cause is listed first. NOTE: Perform the FRU replacement or actions in the sequence shown in FRU/Action column, if the FRU replacement does not solve the problem, put the original part back in the computer.
Index of Error Messages Error Code List Error Codes Error Messages Equipment Configuration Error Causes: 1. CPU BIOS Update Code Mismatch 2. IDE Primary Channel Master Drive Error (THe causes will be shown before “Equipment Configuration Error”) Memory Error at xxxx:xxxx:xxxxh (R:xxxxh, W:xxxxh) Real Time Clock Error CMOS Battery Bad CMOS Checksum Error...
Page 72
Error Message List Error Messages FRU/Action in Sequence Real time clock error RTC battery Run BIOS Setup Utility to reconfigure system time, then reboot system. System board Previous boot incomplete - Default configuration Run “Load Default Settings” in BIOS Setup Utility. used RTC battery System board...
Page 73
Error Message List No beep Error Messages FRU/Action in Sequence No beep, power-on indicator turns off and LCD is Power source (battery pack and power adapter). See “Power blank. System Check” on page 73.. Ensure every connector is connected tightly and correctly. Reconnect the DIMM.
Phoenix BIOS Beep Codes Code Beeps POST Routine Description Verify Real Mode Disable Non-Maskable Interrupt (NMI) Get CPU type Initialize system hardware Initialize chipset with initial POST values Set IN POST flag Initialize CPU registers Enable CPU cache Initialize caches to initial POST values Initialize I/O component Initialize the local bus IDE Initialize Power Management...
Page 75
Code Beeps POST Routine Description 2-1-2-3 Check ROM copyright notice Check video configuration against CMOS Initialize PCI bus and devices Initialize all video adapters in system QuietBoot start (optional) Shadow video BIOS ROM Display BIOS copyright notice Display CPU type and speed Initialize EISA board Test keyboard Set key click if enabled...
Page 76
Code Beeps POST Routine Description Initialize floppy controller Determine number of ATA drives (optional) Initialize hard-disk controllers Initialize local-bus hard-disk controllers Jump to UserPatch2 Build MPTABLE for multi-processor boards Install CD ROM for boot Clear huge ES segment register Fixup Multi Processor table Search for option ROMs.
Page 77
Code Beeps POST Routine Description Unknown interrupt Code Beeps Initialize the chipset Initialize the bridge Initialize the CPU Initialize the system timer Initialize system I/O Check force recovery boot Checksum BIOS ROM Go to BIOS Set Huge Segment Initialize Multi Processor Initialize OEM special code Initialize PIC and DMA Initialize Memory type...
Index of Symptom-to-FRU Error Message LCD-Related Symptoms Symptom / Error Action in Sequence LCD backlight doesn't work Enter BIOS Utility to execute “Load Setup Default Settings”, then reboot system. LCD is too dark Reconnect the LCD connectors. LCD brightness cannot be adjusted Keyboard (if contrast and brightness function key doesn't work).
Page 79
Power-Related Symptoms Symptom / Error Action in Sequence Battery can’t be charged See “Check the Battery Pack” on page 75. Battery pack System board PCMCIA-Related Symptoms Symptom / Error Action in Sequence System cannot detect the PC Card (PCMCIA) PCMCIA slot assembly System board PCMCIA slot pin is damaged.
Page 80
Power Management-Related Symptoms Symptom / Error Action in Sequence Battery fuel gauge in Windows doesn’t go higher Remove battery pack and let it cool for 2 hours. than 90%. Refresh battery (continue use battery until power off, then charge battery). Battery pack System board System hangs intermittently.
Intermittent Problems Intermittent system hang problems can be caused by a variety of reasons that have nothing to do with a hardware defect, such as: cosmic radiation, electrostatic discharge, or software errors. FRU replacement should be considered only when a recurring problem exists. When analyzing an intermittent problem, do the following: Run the advanced diagnostic test for the system board in loop mode at least 10 times.
System Check” on page 73.): Power-off the computer. Visually check them for damage. If any problems are found, replace the FRU. Remove or disconnect all of the following devices: Non-Acer devices Printer, mouse, and other external devices Battery pack Hard disk drive...
Guide. For ACER AUTHORIZED SERVICE PROVIDERS, your Acer office may have a DIFFERENT part number code from those given in the FRU list of this printed Service Guide. You MUST use the local FRU list provided by your regional Acer office to order FRU parts for repair and service of customer machines.
Page 87
Category Description Part Number BOARD LED BOARD W/O BUTTON 15.4” BOARD USB BOARD FOR TV 55.ALB02.003 BOARD USB BOARD FOR W/O TV 55.AHE02.004 BOARD RF BOARD FOR DTV 55.AHE02.005 BOARD VGA BOARD-M71M 128MB VG.71M02.002 BOARD VGA BOARD-M71M 256MB W/HDCP VG.71M02.001 BOARD USB BOARD W/O CIR 15.4 55.ALB02.003...
Page 88
Category Description Part Number CABLE DC-IN CABLE (65W) UMA 50.AHE02.009 CABLE POWER CORD US 3 PIN 27.TAVV5.001 CABLE POWER CORD EU 3 PIN 27.TAVV5.002 CABLE POWER CORD AUS 3 PIN 27.TAVV5.003 CABLE POWER CORD UK 3 PIN 27.TAVV5.004 CABLE POWER CORD CHINA 3 PIN 27.TAVV5.005 CABLE POWER CORD SWISS 3 PIN...
Page 89
Category Description Part Number CASE/COVER/ THERMAL DOOR 15.4” UMA 42.AHE02.002 BRACKET ASSEMBL CASE/COVER/ ODD BEZEL-COMBO 42.AHE02.006 BRACKET ASSEMBLY ODD BEZEL-SUPER MULTI 42.AHE02.004 CASE/COVER/ ODD BRACKET 15.4" 33.AHE02.001 BRACKET ASSEMBLY CASE/COVER/ HDD DOOR 15.4 42.AHE02.007 BRACKET ASSEMBLY CASE/COVER/ HDD BRACKET 15.4 33.AHE02.002 BRACKET ASSEMBLY CASE/COVER/...
Page 90
Category Description Part Number CPU/PROCESSOR INTEL CPU MEROM SINGLE CORE CM530SR 1.73G IC KC.NSR01.530 LF80537NE0301M SLA2G A1 CPU/PROCESSOR INTEL CPU MEROM SINGLE CORE CM560 2.13G KC.N0001.560 LF80537NE0461M SLA2D A1 CPU/PROCESSOR INTEL CPU MEROM SINGLE CORE CM570 2.26G KC.N0001.570 LF80537NE0511M SLA2C A1 CPU/PROCESSOR INTEL CPU CELERON DUAL CORE CMT1400 1.73G KC.14001.CMT...
Page 91
Category Description Part Number HDD/HARD DISK HDD SATA 80G 5400RPM WD WD800BEVS-22RST0 ML80 SATA LF KH.08008.033 DRIVE F/W:04.01G04 HDD/HARD DISK HDD SATA 120G 5400RPM HGST HTS541612J9SA00 SURUGA-B LF KH.12007.010 DRIVE F/W: C70P HDD/HARD DISK HDD SATA 120G 5400RPM HGST HTS542512K9SA00 0FA KH.12007.014 DRIVE HDD/HARD DISK...
Page 92
Category Description Part Number Keyboard KEYBOARD KEYBOARD INTE(UI) BLACK AS KB.INT00.442 KEYBOARD KEYBOARD ARE BLACK AS KB.INT00.474 KEYBOARD KEYBOARD BE BLACK AS KB.INT00.473 KEYBOARD KEYBOARD BZ BLACK AS KB.INT00.472 KEYBOARD KEYBOARD CF BLACK AS KB.INT00.471 KEYBOARD KEYBOARD CH BLACK AS KB.INT00.470 KEYBOARD KEYBOARD CZ BLACK AS...
Need help?
Do you have a question about the eMachines E510 Series and is the answer not in the manual?
Questions and answers